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reviewer1286028 - PeerSpot reviewer
Security Operations Specialist at a logistics company with 201-500 employees
Real User
A stable, scalable solution that meets our requirements
Pros and Cons
  • "The feature that I have found the most useful is that it meets all our requirements technically."
  • "Its web interface is a bit outdated, and it needs to be updated. They can also improve the NAT functionality. We have had issues with the NAT setup."

What is our primary use case?

We use it for all next-gen firewall features such as ACLS, application monitoring, security, virtual networking, etc.

What is most valuable?

The feature that I have found the most useful is that it meets all our requirements technically. 

What needs improvement?

Its web interface is a bit outdated, and it needs to be updated. 

They can also improve the NAT functionality. We have had issues with the NAT setup.

For how long have I used the solution?

I have been using this solution for the last five years. 

Buyer's Guide
Palo Alto Networks VM-Series
March 2025
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,253 professionals have used our research since 2012.

What do I think about the stability of the solution?

It has good stability. We haven't had any issues, and it has never been down. 

What do I think about the scalability of the solution?

It is scalable. It has handled the network very well with our growth in the last five years. 

How are customer service and support?

I haven't directly contacted them, but based on what I have heard from our network team, they are pretty quick at getting back to us. 

How was the initial setup?

It was complex. We used a lot of professional service hours. 

What about the implementation team?

We had an in-house team as well as a consultant. 

What other advice do I have?

I would definitely recommend this solution. It comes under the top industry leaders and is comparable to other top products in this category. 

I would rate Palo Alto Networks VM-Series a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director7d48 - PeerSpot reviewer
Director at a financial services firm with 1,001-5,000 employees
Real User
It allows us to see all our traffic to properly secure it
Pros and Cons
  • "It allows us to see all our traffic to properly secure it and only allow what is needed through the firewall."
  • "AWS doesn't integrate well with third-party firewalls."

What is our primary use case?

We use it to secure all traffic leaving and entering AWS.

How has it helped my organization?

It allows us to see all our traffic to properly secure it and only allow what is needed through the firewall.

What is most valuable?

  • Full content inspection
  • Visibility into the traffic in AWS.

What needs improvement?

There is work to be done on the integration side, as AWS doesn't integrate well with third-party firewalls.

I would like to see AWS have more integration with Palo Alto from a routing standpoint, so it could become a routing egress without having to redesigning it.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

It is very stable, and we are not putting stress on it.

What do I think about the scalability of the solution?

It is fairly scalable. We have a couple hundred servers already.

What other advice do I have?

They are the leading next-generation firewall. I would recommend deploying a next-generation firewall.

I am using the on-premise and AWS version. They are exactly the same.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Palo Alto Networks VM-Series
March 2025
Learn what your peers think about Palo Alto Networks VM-Series. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,253 professionals have used our research since 2012.
Solution sales at a tech services company with 11-50 employees
Real User
Top 20
An enterprise solution that needs to improve order process
Pros and Cons
  • "The tool's cloud version makes application migration easy."
  • "Palo Alto Networks VM-Series needs to improve its order process."

What is most valuable?

The tool's cloud version makes application migration easy. 

What needs improvement?

Palo Alto Networks VM-Series needs to improve its order process. 

For how long have I used the solution?

I have been working with the solution for two years. 

What do I think about the stability of the solution?

I rate the solution's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate the product's scalability a nine out of ten. 

How was the initial setup?

Palo Alto Networks VM-Series' deployment is not difficult. 

What's my experience with pricing, setup cost, and licensing?

The solution is expensive. I rate its pricing a three out of ten. 

What other advice do I have?

Palo Alto Networks VM-Series is an enterprise product because it is costly. I rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user1386156 - PeerSpot reviewer
Technology Specialist at Accretive Technologies Pvt Ltd
Real User
Great templates and very stable but needs more documentation
Pros and Cons
  • "In Palo Alto the most important feature is the App-ID."
  • "The solution needs to have more easily searchable details or documentation about it online, so it's easier to Google if you have queries."

What is our primary use case?

We primarily use the solution for IT. I am from the Palo Alto Partner end, so I am not using it deliberately. I usually deploy to clients in various industries, including the payment gateway industry. 

What is most valuable?

In Palo Alto the most important feature is the App-ID. It's the biggest selling point in my opinion.

Another important application feature is the Content-ID.

The solution offers great templates.

Overall, the solution has a lot of great features on offer.

What needs improvement?

Even when the solution locks away a virus, there seems to be a delay for four or five minutes. It should be as little as one. Right now, it's such a long delay. It can be frustrating for clients and I need to answer a lot of questions surrounding that.

The solution needs to have more easily searchable details or documentation about it online, so it's easier to Google if you have queries.

The solution requires more use cases.

For how long have I used the solution?

I've been on this Firewall for the last two years.

What do I think about the stability of the solution?

The stability is very good. There aren't bugs, glitches, or crashes. It's very reliable.

What do I think about the scalability of the solution?

Although I haven't personally tried to scale the solution, my understanding is that it's easy to do so. It's convenient for enterprises. It's my understanding it would scale especially well for enterprises.

How are customer service and technical support?

I've had to reach out to technical support many times. Sometimes, I find that it can take a while to reach support, or for them to get back to us. This is especially true on weekends and holidays. Other than that, it's been pretty good. We're pretty satisfied with the level of support we get.

Which solution did I use previously and why did I switch?

I only have experience with Palo Alto; I don't know much about other VM firewall solutions.

How was the initial setup?

The initial setup is not complex. It's quite straightforward. The deployment process is great. It only takes about five to ten minutes or so.

I handle the maintenance and troubleshoot any issues that arise. 

What about the implementation team?

I mostly figured out the deployment myself and used Google to assist when I had questions.

What's my experience with pricing, setup cost, and licensing?

I don't have any dealings with the accounting side of the solution. That's handled by someone else. I'm not sure what the cost is or if we pay monthly or yearly.

What other advice do I have?

We're partners with Palo Alto. We're using the latest version of the solution.

We have a VM-Series via Palo Alto and K2K and the hardware Series.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1303821 - PeerSpot reviewer
Network Security Engineer at a tech vendor with 51-200 employees
Real User
Stable with good support, and the VMs have configurable hardware resources
Pros and Cons
  • "The VM series has an advantage over the physical version because we are able to change the sources that the machine has, such as the amount of available RAM."
  • "The implementation should be simplified."

What is our primary use case?

We are a solution provider and the Palo Alto VM-Series is one of the products that we implement for our customers. Our customers use this virtualized next-generation firewall as part of their security solution.

What is most valuable?

The VM series has an advantage over the physical version because we are able to change the sources that the machine has, such as the amount of available RAM. With a physical machine, you cannot the resources without adding something to the machine.

The management can be done from a single console window.

What needs improvement?

The implementation should be simplified.

For how long have I used the solution?

We have been using the Palo Alto Networks VM-Series for three years. 

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

The VM-Series is a scalable product.

How are customer service and technical support?

The support is good.

How was the initial setup?

The implementation involves setting up policies.

What about the implementation team?

We deploy this product with our in-house team.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
RonnieYazdani - PeerSpot reviewer
Head of Sales at Omgea Exim Ltd
MSP
Top 5
User-friendly CLI and efficient dashboard streamline operations with robust security features
Pros and Cons
  • "It offers robust solutions, making it valuable to my customers."
  • "The performance of VM instances has some limitations in terms of threshold and throughput compared to appliances."

What is our primary use case?

We usually recommend Palo Alto Networks VM-Series for BFSI companies.

What is most valuable?

I find Palo Alto Networks VM-Series easy to deploy, and none of my customers have had significant complaints. My customers have high certifications provided by Palo Alto Networks. The friendly dashboard and the ability to easily command and use the CLI make Palo Alto Networks VM-Series a better product. It offers robust solutions, making it valuable to my customers.

What needs improvement?

It may be beneficial if the firewall can monitor all internal elements like VMs pulling from HP servers. Consolidating these insights into a single dashboard would be advantageous.

For how long have I used the solution?

I have been familiar with Palo Alto Networks for four or five years.

What do I think about the stability of the solution?

The performance of VM instances has some limitations in terms of threshold and throughput compared to appliances.

What do I think about the scalability of the solution?

I would rate scalability as eight out of ten.

How are customer service and support?

Palo Alto Networks offers better technical support, maintaining SLA efficiently, and resolving issues promptly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

In some cases, I have migrated from Cisco to Palo Alto Networks VM-Series smoothly.

What's my experience with pricing, setup cost, and licensing?

Pricing for Palo Alto Networks is higher than other OEMs, but considering the robustness and features, it gains customer trust. Technical configuration is a focus area due to its high commercial profile.

Which other solutions did I evaluate?

I consider Check Point alongside Palo Alto Networks, as well as Cisco for wireless solutions.

What other advice do I have?

When evaluating, consider the customer’s environment and pain points since both Check Point and Palo Alto Networks have their advantages. Overall, I rate Palo Alto Networks VM-Series eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.