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it_user1386156 - PeerSpot reviewer
Technology Specialist at Accretive Technologies Pvt Ltd
Real User
Great templates and very stable but needs more documentation
Pros and Cons
  • "In Palo Alto the most important feature is the App-ID."
  • "The solution needs to have more easily searchable details or documentation about it online, so it's easier to Google if you have queries."

What is our primary use case?

We primarily use the solution for IT. I am from the Palo Alto Partner end, so I am not using it deliberately. I usually deploy to clients in various industries, including the payment gateway industry. 

What is most valuable?

In Palo Alto the most important feature is the App-ID. It's the biggest selling point in my opinion.

Another important application feature is the Content-ID.

The solution offers great templates.

Overall, the solution has a lot of great features on offer.

What needs improvement?

Even when the solution locks away a virus, there seems to be a delay for four or five minutes. It should be as little as one. Right now, it's such a long delay. It can be frustrating for clients and I need to answer a lot of questions surrounding that.

The solution needs to have more easily searchable details or documentation about it online, so it's easier to Google if you have queries.

The solution requires more use cases.

For how long have I used the solution?

I've been on this Firewall for the last two years.

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November 2024
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What do I think about the stability of the solution?

The stability is very good. There aren't bugs, glitches, or crashes. It's very reliable.

What do I think about the scalability of the solution?

Although I haven't personally tried to scale the solution, my understanding is that it's easy to do so. It's convenient for enterprises. It's my understanding it would scale especially well for enterprises.

How are customer service and support?

I've had to reach out to technical support many times. Sometimes, I find that it can take a while to reach support, or for them to get back to us. This is especially true on weekends and holidays. Other than that, it's been pretty good. We're pretty satisfied with the level of support we get.

Which solution did I use previously and why did I switch?

I only have experience with Palo Alto; I don't know much about other VM firewall solutions.

How was the initial setup?

The initial setup is not complex. It's quite straightforward. The deployment process is great. It only takes about five to ten minutes or so.

I handle the maintenance and troubleshoot any issues that arise. 

What about the implementation team?

I mostly figured out the deployment myself and used Google to assist when I had questions.

What's my experience with pricing, setup cost, and licensing?

I don't have any dealings with the accounting side of the solution. That's handled by someone else. I'm not sure what the cost is or if we pay monthly or yearly.

What other advice do I have?

We're partners with Palo Alto. We're using the latest version of the solution.

We have a VM-Series via Palo Alto and K2K and the hardware Series.

I'd rate the solution seven out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1303821 - PeerSpot reviewer
Network Security Engineer at a tech vendor with 51-200 employees
Real User
Stable with good support, and the VMs have configurable hardware resources
Pros and Cons
  • "The VM series has an advantage over the physical version because we are able to change the sources that the machine has, such as the amount of available RAM."
  • "The implementation should be simplified."

What is our primary use case?

We are a solution provider and the Palo Alto VM-Series is one of the products that we implement for our customers. Our customers use this virtualized next-generation firewall as part of their security solution.

What is most valuable?

The VM series has an advantage over the physical version because we are able to change the sources that the machine has, such as the amount of available RAM. With a physical machine, you cannot the resources without adding something to the machine.

The management can be done from a single console window.

What needs improvement?

The implementation should be simplified.

For how long have I used the solution?

We have been using the Palo Alto Networks VM-Series for three years. 

What do I think about the stability of the solution?

This solution is stable.

What do I think about the scalability of the solution?

The VM-Series is a scalable product.

How are customer service and technical support?

The support is good.

How was the initial setup?

The implementation involves setting up policies.

What about the implementation team?

We deploy this product with our in-house team.

What other advice do I have?

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Palo Alto Networks VM-Series Report and get advice and tips from experienced pros sharing their opinions.