Try our new research platform with insights from 80,000+ expert users
Pega Customer Service Logo

Pega Customer Service pros and cons

Vendor: Pega
4.3 out of 5
Post review
 

Pega Customer Service Pros review quotes

Rahul Bilove - PeerSpot reviewer
Sep 13, 2023
The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users.
Read full review
Balaji Choda - PeerSpot reviewer
May 13, 2024
Pega Customer Service is scalable.
Read full review
VivekIsukapalli - PeerSpot reviewer
Jan 8, 2024
The product is scalable. It works efficiently for changing existing features.
Read full review
Buyer's Guide
CRM
October 2024
Download Free Report
Find out what your peers are saying about Pega, Odoo, Zendesk and others in CRM. Updated: October 2024.
DOWNLOAD NOW
815,854 professionals have used our research since 2012.
Mohammed Tafazal - PeerSpot reviewer
Sep 26, 2023
The most valuable feature of the solution is case management and different configurations.
Read full review
 

Pega Customer Service Cons review quotes

Rahul Bilove - PeerSpot reviewer
Sep 13, 2023
The only concern I have seen about the product is its prices.
Read full review
Balaji Choda - PeerSpot reviewer
May 13, 2024
The licensing cost could also be improved.
Read full review
VivekIsukapalli - PeerSpot reviewer
Jan 8, 2024
The product's pricing needs improvement.
Read full review
Buyer's Guide
CRM
October 2024
Download Free Report
Find out what your peers are saying about Pega, Odoo, Zendesk and others in CRM. Updated: October 2024.
DOWNLOAD NOW
815,854 professionals have used our research since 2012.
Mohammed Tafazal - PeerSpot reviewer
Sep 26, 2023
Pega JVM function needs to be improved.
Read full review

Product Categories

Product Categories
CRM

Product Categories

Product Categories
CRM
Related questions
  • 42
Looking for a CRM that would best integrate with Office 365
  • 25
When evaluating CRM, what aspect do you think is the most important to look for?
  • 20
Interested in integrating Dynamics CRM integrated with back end system, has anyone done this?
  • 12
What are the biggest reasons for migrating to Salesforce from other CRMs?
  • 11
What are the pros and cons of MS dynamics vs. Salesforce CRM?
  • 6
Salesforce.com is positioned in the Leaders Quadrant in the 2014 Gartner report. What are your experiences with it?
  • 145
What is the best customer onboarding software to work with Temenos T24 (an integrated core banking solution)?
  • 50
What is the best CRM for a small company?
  • 27
What is the best CRM for a new Real Estate Agent?
  • 16
What is the best CRM for a drinks retail and private membership club?