The technical support provided for all the solutions from Pega is of the same quality since they have their own internal teams and the same mechanisms, which are good for dealing with issues of different users.
Pega Customer Service is scalable, efficiently adapting features to changes and supporting consistent technical support through internal mechanisms. Tech buyers value case management and configuration capabilities. However, there are concerns about pricing, licensing costs, and the need for improved Pega JVM functionality. While Pega Customer Service excels in scalability, addressing cost and technical improvements could enhance its appeal to potential buyers facing budget constraints.
