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CEO at IGuardU
Real User
Provides good security protection by blocking crypto viruses, threats, and phishing attempts
Pros and Cons
  • "The solution’s effectiveness when it comes to detection is very good. It has a very good mechanism. It scans our emails. It identifies any threat or phishing attempts and phishing campaigns as well as any bad reputation, servers, or links, then it blocks them. This is what I find to be very good about this system."
  • "Its websites for analysis need to be a bit more approachable for people who are less technical. Technically, it is a fire-and-forget solution. So, you want to be able to implement this solution for a lot of companies who don't have security operation teams (SOCs) behind them. You need to have something where a secretary can jump onto this console and release whatever she needs to release. Therefore, it needs to be written in a very specific non-technical language."

What is our primary use case?

It transports rules from our mail system to their scanning mechanism.

It is a very straightforward solution. The mail just goes through their system. They scan it, and if there are any cases of cyber threats, then they will be stopped over there. We don't really feel the system. It is like fire-and-forget.

How has it helped my organization?

We have an organization which mostly uses mail to communicate. Today, there are a lot of social engineering attacks that go through vectors of sending you URLs to have phony websites for credential harvesting or a URL that will inject some kind of a payload into your browser. This system actually cleans it, blocks it, or alerts the user. This is what we find to be very good and how it protects our organization. We are not using the system per se; it is just protecting us. Think about it like going with some type of a shield that actually protects you.

In our case, we have a lot of mail traffic. So, we estimate something like 20 attacks a month. However, it really depends how your organization is targeted. If your organization is a target organization, you are probably going to have more attacks. This system will prevent you from being a victim of these types of attacks.

We have only had one false positive with Perception Point Advanced Email Security.

What is most valuable?

It keeps my emails safe. This is the main feature.

The solution’s effectiveness when it comes to detection is very good. It has a very good mechanism. It scans our emails. It identifies any threat or phishing attempts and phishing campaigns as well as any bad reputation, servers, or links, then it blocks them. This is what I find to be very good about this system. This is what we are always looking for.

What needs improvement?

Its websites for analysis need to be a bit more approachable for people who are less technical. Technically, it is a fire-and-forget solution. So, you want to be able to implement this solution for a lot of companies who don't have security operation teams (SOCs) behind them. You need to have something where a secretary can jump onto this console and release whatever she needs to release. Therefore, it needs to be written in a very specific non-technical language.

Buyer's Guide
Perception Point Advanced Email Security
January 2025
Learn what your peers think about Perception Point Advanced Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.

For how long have I used the solution?

I have been using it for three to four months - not very long.

What do I think about the stability of the solution?

It is very stable. There are no issues.

One person is needed for maintenance, e.g., if you need to release a false positive, but we haven't really had this experience yet. Otherwise, no one is needed.

What do I think about the scalability of the solution?

I presume Perception Point Advanced Email Security was built on a robust system where you can grow with it.

The users in our organization are my technical leader and me.

How are customer service and support?

The technical support team is very good. They are responsive and knowledgeable.

We are working with someone specific at Perception Point who is doing a very good job. This is important because if you have a false positive or something that needs further investigation, then you will need to use the Incident Response team. So, you want to have a very good connection with them.

The Incident Response team is very good at what they are doing when it comes to the incident responses. It is a very good company. I really recommend it.

Which solution did I use previously and why did I switch?

Our previous mail system, when it came to cleaning phishing links, was not very good.

We didn't switch. We added this solution as an additional security layer. The threat of a social engineering attack, crypto viruses, and all these URLs which will download something to your computer or will redirect for credential harvesting is becoming a bigger problem. People are attacking the human factor behind the computer, not the system itself. In this case, Perception Point Advanced Email Security is a good protecting layer for these kinds of attacks.

How was the initial setup?

The initial setup was a bit complex when it came to the transport rule, which was needed to create a 365 account on Microsoft. We did that with the Perception Point support team. They did this together with us. I would like this to be a little more accessible, explaining why they are doing this or put it into place.

Our deployment took half an hour to an hour. Configuration was required on Office 365.

After deployment, the solution started delivering value immediately, when it comes to stopping threats.

What about the implementation team?

We worked with the Perception Point support team. Together, we opened the console.

It took just one guy to set up the transport rule on Office 365.

What was our ROI?

Perception Point Advanced Email Security has helped to reduce the number of alerts received by our endpoint layer. It blocks the URL which downloads the payloads to the machines or is alerted that the URL is suspicious. Technically, it is preventing the payload from being downloaded to our machines, then the endpoint protection is not activated.

Because of the reduction in alerts, you don't need to start running around and checking each one of the computers to see what is happening or go into the console every now and then to check it. That is not happening, since you don't have anything to check. You are actually saving on your security team management. This has saved us a couple of hours. 

It's very difficult to find return on investment when it comes to security mechanisms, because there is no return on investment until something happens. If you have a crypto virus where someone will ask you for ransomware of a million dollars, this is your return on investment. We are trying to eliminate the option for this. When you come upon this ransomware, it is already too late. So, it's very difficult to calculate the ROI on this.

It is more of an insurance policy. However, in insurance, you still have your personal fees as well as a fee if something happens, where you take part of the damage upon yourself. I think this solution is more robust and bulletproof.

What's my experience with pricing, setup cost, and licensing?

When compared to other solutions on the market, it is relatively fair.

Which other solutions did I evaluate?

We used other solutions, like IronPort, and decided to add an additional layer.

What other advice do I have?

I would advise someone, "Go and do it."

This solution is a security layer that needs to be done or implemented in any organization because of the risks that people have today when it comes to attacking human factors. This is a good blocking solution for these attack vectors.

We are considering right now to extend the solution to SharePoint and OneDrive. We are looking for the budget.

I would rate this solution as a 10 out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Fabio Amorim Araujo - PeerSpot reviewer
Founder at Envisionare Solucoes em Tecnologia
Reseller
Top 10
Has good detection and response capabilities
Pros and Cons
  • "After integration, the tool is very easy to use. I had a problem with scripts for one customer, but my team did the integration for other customers without issues. So, I think I made a mistake in my integration. Both inline and API work fine."
  • "To improve the solution, maybe a portal for end users to consult their emails would be helpful. The end user could access the portal and see their emails or events. They could also refresh the names."

What is our primary use case?

We're using Perception Point Advanced Email Security for several purposes. In one customer, we use it for disclaimers, VIP users, SharePoint, Teams, and OneDrive personnel.

What is most valuable?

After integration, the tool is very easy to use. I had a problem with scripts for one customer, but my team did the integration for other customers without issues. So, I think I made a mistake in my integration. Both inline and API work fine.

The features that help detect threats in emails are easy to use. For example, finding out if emails are spam or malicious is simple in security operations. If they're not spam, it's easy to refresh the customer database. The detection and response capabilities are very good, especially for zero-day threats.

What needs improvement?

To improve the solution, maybe a portal for end users to consult their emails would be helpful. The end user could access the portal and see their emails or events. They could also refresh the names.

What do I think about the scalability of the solution?

We've scaled from 10 to 100 users without any problems. Four customers currently use the solution, and they're all satisfied with the results.

How was the initial setup?

The deployment process is very easy. The documentation is helpful and clear for deployment and configuration. We don't need a lot of resources or people for maintenance. All our clients are in the public cloud.

What was our ROI?

The return on investment is good because the cost isn't expensive, and it works well with Microsoft.

What's my experience with pricing, setup cost, and licensing?

In Brazil, the dollar price affects the cost. Perception Point Advanced Email Security is about 50 percent less expensive.

What other advice do I have?

The solution is very easy to use. We don't have any difficulty with transactions. Finding information, customizing configurations, and getting support or documentation is simple. I don't have any negative points to mention. I would recommend this solution to others. On a scale of one to ten, I'd give it a ten.

It's amazing for us—the protection, the analysis time compared to Microsoft 365, and the pricing are all good. We're using both solutions—spam and protection channels. Recently, we presented two-week results to a customer, and they liked them and wanted to buy the solution. Our feedback is positive. 

We're developing a strategy to increase sales of the solution. When we deliver executive summaries to customers, we present good news about our company and discuss how Perception Point Advanced Email Security can help improve their security.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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PeerSpot user
Buyer's Guide
Perception Point Advanced Email Security
January 2025
Learn what your peers think about Perception Point Advanced Email Security. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
Operations and Information Security at a tech services company with 1-10 employees
Real User
Their product works and keeps bad emails away
Pros and Cons
  • "We haven't had a client, who uses their protection, have an email security breach. That is the best thing about what they do. We don't have to think too much. Their product just works and keeps bad emails away."
  • "They just don't do a good job of promoting themselves. They seem like a typical busy IT company who is just working on fixing problems and making technology better. However, they are not fantastic at marketing themselves to existing partners, which is not a bad thing. It is just something for improvement."

What is our primary use case?

We use them for email security of all our clients. We only use their email protection right now. We don't use their protection for Teams or other services. We use it strictly for email.

How has it helped my organization?

We get emails every time one of our customers gets a blocked email. This is something that I like to see. I probably get hundreds of emails that go to the folder for blocked emails. I see it blocking a lot of phishing emails that look like Amazon or Microsoft Office 365 logins. With common websites, people don't even think if they see a fake email. I see a lot of them getting blocked. 

Overall, I am very happy with it. We use it for ourselves and all our clients. It is rare to see something slip through. It definitely happens that there will be an email that comes through that is dangerous or junk, because no solution is 100%. For their effectiveness, I would rate them as nine or 10 out of 10.

I had a customer who was decent-sized, about $15 million a year, as we work with small businesses. This guy had no email security. I kept telling him, "Hey, I need you to buy this email security. Your employees are clicking on bad links." The guy refused to buy the software. It was only a couple hundred bucks a month, which is not much for a company of their size. Then, his accounting person got a lot of emails and clicked on one. They got hacked. The hackers got into their bank account and took about $70,000. This is an example of people who don't have email security.

Knock on wood. We haven't had a client, who uses their protection, have an email security breach. That is the best thing about what they do. We don't have to think too much. Their product just works and keeps bad emails away.

There is now real recognition from our customers about email security. A lot of people now know how dangerous email can be. Perception Point does a good job of keeping danger away.

What is most valuable?

The way that they scan all embedded links in an email. One of their features is a scan engine. It scans every link, then tries to determine if it is an active site. So, if they saw a threat and the website was down, then it is not really a threat. If there is a link in an email, they still pass the email through because they can't determine that it is a problem. However, when they scan them and see a problem, then we can see these results in the portal, which is good as well. 

If we have clients who say, "Hey, I didn't get this email," or "Look at this," we can view a lot of this information in the portal. 

With Office 365, the nice thing is that if an email does slip through, we have the feature enabled where we can notify them or log into the portal, then it will take the email out of our customer's mailboxes.

What needs improvement?

Their marketing and training need improvement. When some of their new features come out, they don't do a great job of notifying or educating us, e.g., sending emails such as, "Hey we..." 

Just to create a new customer, we used to have to go through their support team. The last time that I had a new customer, they said, "By the way, we have a new feature. You can do it yourself," and that was fine. 

They just don't do a good job of promoting themselves. They seem like a typical busy IT company who is just working on fixing problems and making technology better. However, they are not fantastic at marketing themselves to existing partners, which is not a bad thing. It is just something for improvement.

For how long have I used the solution?

I have been using it for two to three years. We might have been one of the first IT companies to become a partner with them.

What do I think about the stability of the solution?

It has been very available and stable. The only time that we have had an issue in the last couple years (because they are based off Amazon's platform) was about a month ago when Amazon had that huge outage in Virginia. That was a problem.

The problem was that Amazon went down and our customers could not get their emails. However, the good news was that all the emails were saved at Amazon and Perception Point. There was a workaround. We could have removed Perception Point from our customers, but that would have removed the email security. So, when our customers called us and freaked out, saying, "I don't have it." We told them there was an Amazon outage. I said, "Listen, you can either wait until this gets fixed or we can remove the email security." All our customers said, "No, I'll wait," because they don't want their employees to get email viruses and click on them. 

What do I think about the scalability of the solution?

Our largest customer is not very large compared to an enterprise. The solution is fine for us based on our client base.

How are customer service and support?

Their support has been fantastic. We get very quick responses. With another vendor, I had to wait a week sometimes for an answer, which was crazy.

I have had a couple customers get mail bombed, getting 10,000 emails a day. It is impossible for somebody to check their email when they are getting that many. I had to reach out to Perception Point support. 

I have the cell phone of one of the top guys on the technical side. If I can't get a hold of somebody on their main number, then I can text or call him. I have had to a couple times. He gets somebody on his team to help slow down these mail bombs. I don't know if that is part of their Incident Response Team, but they have definitely done a good job when we have had some email emergencies.

Sometimes, their support is not 100% perfect. I would rate it as 9 or 10 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We use Proofpoint and still have them as a vendor for people who have onsite email servers. 

We were trying to use both Proofpoint and Perception Point for a customer, and it didn't work. That was because of Proofpoint. So, we were stuck only with Proofpoint. 

I don't like Proofpoint. Their support has gotten better for some reason. I am not sure what has changed, but they had a period where their support was really bad and it was hard to get in contact with somebody. That has changed. It has gotten a little better, but I have had some problems recently. This was one of the reasons why I didn't want to use Proofpoint. They are a little too big and haven't given us good service as an IT company.

IRONSCALES is a big player and we tried using them. We went through demos and talked to sales engineers. I didn't see it stopping a lot of bad things, but I don't know if we had it configured correctly. We could never get it to work right. When we had issues, e.g., we had some emails that were blocked and some other problems, it took them weeks to get back to us. That is just unacceptable when you are dealing with email products.

I just didn't have good experiences with Proofpoint and IRONSCALES.

How was the initial setup?

The initial deployment is easy. They have a document that shows you how to do it. Once you do it a couple times, you can repeat it easily. I have done it quite a few times. I can probably set somebody up on Office 365 in 15 minutes or less.

After deployment, the solution starts delivering value immediately, when it comes to stopping threats. As soon as you put them in place, they are scanning emails for anything bad coming through, which is a nice thing. 

What was our ROI?

People don't realize the benefit of it. When we get a new customer, we include this solution in our pricing. They don't even realize that we put it in. The first thing that our customers don't realize is they are not getting a lot of viruses or bad emails. The second is that they are staying up all the time. For example, with this other previous customer who didn't have it, they had somebody clicking a bad email almost every day. They were at risk of getting an infection, and then they had problems. We would then have to go clean it up. Their employees couldn't work because we were working on the computer where they clicked the bad email. 

For people who don't have it, they will see the benefit when they do have it. It won't interrupt your business because everything runs smoothly. You never see the bad stuff. 

It prevents downtime. A lot of our customers don't like it when their employees are not working because they are paying them to do nothing. If I have to work on somebody's computer for two hours, that is two hours when somebody is getting paid to do nothing. That is the thing that this type of solution helps with. It is really a waste of my time. Because if they had this solution, I wouldn't have to spend two hours cleaning it up.

What's my experience with pricing, setup cost, and licensing?

There is room for improvement for them with an MSP partner. The pricing is good and fair. Our customers don't complain. The only thing is that it's a little bit old school. They don't have a system that automatically checks the number of users that our customers have so we can just update the licenses ourselves through a website. It is still done manually. They have a person who checks invoicing monthly to determine if there have been any changes. A nice improvement would be if they could get automated licensing counts. 

Which other solutions did I evaluate?

I have gone through a couple different vendors and didn't like the other products. Then, I found Perception Point. I used to know a guy who worked for them. We looked at their product, which did what we needed to do. Also, support was important for us. With some of the larger companies, I have had problems getting issues fixed that needed to be fixed in a timely manner. So, we decided to go with Perception Point, their technology, and portal, which shows us how it scans information in emails.

What other advice do I have?

It keeps the bad emails out. They do the job of email security. We have been pretty lucky.

Do a demo with Perception Point and other vendors to see what you like. Everybody likes things for different reasons. One of the biggest selling points for us is the quick access to support via email and phone. That was my number one or two reason for going with them. You want a good product that protects you, and there are a lot of good products out there now, but the support is really why we went with them. If you want good support when there is a problem, think about these guys, because we didn't have good luck with some bigger companies.

I would rate this solution as 9 or 10 out of 10. We are super happy.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Jijin Joseph - PeerSpot reviewer
Technical Director at Channelnext
Real User
Top 5Leaderboard
A stable and scalable solution with an easy initial setup phase that offers protection to the email inbox of its user
Pros and Cons
  • "Scalability-wise, I rate the solution a ten out of ten."
  • "Dashboard is an area of concern in the solution where improvements are required."

What is our primary use case?

I use Perception Point Advanced Email Security for the protection of my emails.

What is most valuable?

I like the fact that Perception Point Advanced Email Security possesses the knowledge and the visibility to figure out what exactly my problems are or what kind of attacks or threats I face. It is a super easy tool that offers me a very easy console to use since it helps me to have a better clarity and understanding of the product.

What needs improvement?

Dashboard is an area of concern in the solution where improvements are required. The solution also needs to consider adding DMARC to the tool and providing phishing awareness training since such initiatives can be helpful for users. Usually, I need to opt for a solution to get DMARC and receive phishing awareness training since the aforementioned aspects are not available in Perception Point Advanced Email Security.

For how long have I used the solution?

I have been using Perception Point Advanced Email Security for three years. I use the solution's latest version since it is an area where the product makes continuous improvements. My company basically functions as a solution provider.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a ten out of ten.

My company deals with around 40 to 45 users of the solution, and we offer protection to around 7,000 to 8,000 email inboxes with the help of Perception Point Advanced Email Security.

How are customer service and support?

I have contacted the solution's technical support.

Which solution did I use previously and why did I switch?

My company's clients were using some other solutions like Mimecast, IRONSCALES, and Proofpoint in the past, but my company later managed to replace them all with Perception Point Advanced Email Security.

How was the initial setup?

The product's initial setup was straightforward and can be done in 30 to 45 minutes.

Currently, my company helps others to deploy the product and their environments.

The solution is deployed on the cloud and on an on-premises model.

What about the implementation team?

My company did seek the help of an integrator during the deployment process of the product.

What's my experience with pricing, setup cost, and licensing?

Perception Point Advanced Email Security offers an option to its users to make either monthly or yearly payments. The exact amount a user has to pay to Perception Point Advanced Email Security depends on the number of email inboxes protected by the product. If a user only wants protection for email, then the price of the product is okay, but if they opt for the collaboration options offered by the product, then it becomes a little expensive.

What other advice do I have?

To those who plan to use Perception Point Advanced Email Security in the future, I would like to say that it is all about selecting an appropriate partner with the right side of knowledge to help you deal with your issues and help you with the support part whenever required.

I rate the overall product a ten out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Belgin Abraham - PeerSpot reviewer
Chief Executive Officer at Channel Next
Real User
Top 20
Provides valuable insights into threat scenarios, enhancing the understanding of potential risks and highly stable solution
Pros and Cons
  • "One is the hardware-assisted platform that provides more insight into the threat scenarios. And the other is their instant response team's availability, 24/7, for identifying and responding to incidents. These are the two main things that everyone likes."
  • "There is room for improvement in terms of adding the DLP (Data Loss Prevention) solution, which would be a good option for Perception Point to look into."

What is our primary use case?

There are multiple use cases. There are those who are facing big-time, sophisticated attacks through emails. Those who are looking for not only email security but also security for other cloud collaboration channels. Both scenarios. We sold the Perception Point.

What is most valuable?

One is the hardware-assisted platform that provides more insight into the threat scenarios. And the other is their instant response team's availability, 24/7, for identifying and responding to incidents. These are the two main things that everyone likes.

What needs improvement?

There is room for improvement in terms of adding the DLP (Data Loss Prevention) solution, which would be a good option for Perception Point to look into.

In future releases, additional features that our clients would like to see included in the next release of Perception Point are Phishing Link Protection (PLP) and security awareness training. Security awareness training used to come along with email security solutions.

For how long have I used the solution?

I have been selling this solution for two and a half years. We currently offer the latest version with web security. 

What do I think about the stability of the solution?

I would rate the stability a ten out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability a ten out of ten. There have been no restrictions till now. We didn't face any issues.

We have around 50 clients. They are a mix of small, medium, and enterprise businesses.

How are customer service and support?

The customer service and support are okay. We didn't face any problems.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is super easy because, from the last year's end, I didn't even miss any renewals. All the clients renewed. So, ten out of ten. I would rate it a ten on ten, where one being difficult and ten being easy. 

What about the implementation team?

The solution is deployed both on the cloud and on-premises. 

However, most of our clients have deployed the solution on the public cloud and either use G-Suite or Microsoft 365 as the cloud provider. 

If it's a straightforward deployment, around 15 to 20 minutes, or a maximum of 40 minutes with all configurations and training. There are multiple ways. If we do it within 15 minutes, that's for basic configurations. If there are extra configurations required for the client, it could reach 30 to 45 minutes.

ur deployment process is API-based and in-line mode. The basic 90% is in-line mode.

What's my experience with pricing, setup cost, and licensing?

I would rate the pricing model a five out of ten, where one being cheap and ten being expensive. 

The solution is neither cheap nor expensive. There are no additional costs to the standard license. 

What other advice do I have?

I would suggest believing in the solution's technology and believing in the right partners who are supporting the implementation of the solution.

Overall, I would rate the solution a ten out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Chief Information Officer at a legal firm with 201-500 employees
Real User
Reduces the time that users may have to deal with an alert and stop their jobs
Pros and Cons
  • "The Perception Point Incident Response team acts as an extension of our SOC team. This is very important for us. This is a benefit provided for their main product of scanning our emails. If Perception Point can give me IR, this is really good versus other products that do not provide this kind of service. Perception Point's service is great. They are very professional. That reduces the time that my internal SOC has to deal with my internal IT person. They just send an email to the IR team at Perception Point, who continues the investigation and blocks any emails, if necessary. This is very good because it can reduce a lot of time and effort from my team. It is like an extension of my SOC, but external."
  • "They need more customer engagement. The product works very well. The IR works very well when we contact them. However, day-to-day, they should have more in communication with their customers explaining new products and features. There is possibly something that if I would know about it, then I would buy and use it. Maybe I need it. They need to improve their communications."

What is our primary use case?

The primary use case is email security.

How has it helped my organization?

We had a situation where we had a lot of spam and phishing emails in the organization. Perception Point Advanced Email Security was the only product that helped to stop that from happening.

Perception Point Advance Email Security has helped to reduce the number of alerts received by our endpoint layer by 20%. If they couldn't do a good job in blocking the phishing emails, eventually there would be an alert. This reduces the time and effort my team needs for addressing an alert. It reduces the time that users may have to deal with an alert and stop their internal jobs. We are a law firm. So, a lot of effort needs to be spent when an alert pops up.

What is most valuable?

This is the only solution that I know, which filters emails and secures mail relay. It is scanning all our emails and gives us advanced security information about it.

The solution has helped to reduce our false positive rate.

What needs improvement?

They need more customer engagement. The product works very well. The IR works very well when we contact them. However, day-to-day, they should have more in communication with their customers explaining new products and features. There is possibly something that if I would know about it, then I would buy and use it. Maybe I need it. They need to improve their communications.

For how long have I used the solution?

I have been using it for two years.

What do I think about the stability of the solution?

The stability is very good. It is very close to 100%.

What do I think about the scalability of the solution?

We are not that big of an enterprise organization, but it suits our needs. We have more than 500 users, which is thousands of emails a day. There have been no problems with the scalability.

How are customer service and support?

The Perception Point Incident Response team acts as an extension of our SOC team. This is very important for us. This is a benefit provided for their main product of scanning our emails. If Perception Point can give me IR, this is really good versus other products that do not provide this kind of service. Perception Point's service is great. They are very professional. That reduces the time that my internal SOC has to deal with my internal IT person. They just send an email to the IR team at Perception Point, who continues the investigation and blocks any emails, if necessary. This is very good because it can reduce a lot of time and effort from my team. It is like an extension of my SOC, but external.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used two different products. They didn't filter all the phishing and the spam messages into my organization well enough. That was the main reason that we switched to Advanced Email Security.

We used to get suspicious emails. After deploying Perception Point Advanced Email Security, those suspicious emails were blocked and no longer being sent to our employees.

How was the initial setup?

The initial setup was straightforward. There were no problems with the implementation or integration with Microsoft 365. I don't remember any false positives.

The deployment took something like a day.

After deployment, it took a week for the solution to start delivering value when it comes to stopping threats.

What was our ROI?

We cannot measure it financially, but there has been return on the investment. My employees don't need to deal with alerts or phishing messages coming into their inboxes. This is where the return on investment comes in. My SOC team doesn't need to address every phishing or spam email. This saves us time so employees can continue with their work.

Perception Point Email Security has helped save about four hours a week for our SOC, which is nice.

What's my experience with pricing, setup cost, and licensing?

The pricing and licensing are very fair compared to competing companies in the same field.

Which other solutions did I evaluate?

Perception Point did a really good job versus the other products that we evaluated. This is one of the main reasons that we chose them.

What other advice do I have?

Do not hesitate to buy this solution.

I would rate this solution as nine out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Security Engineer at Global-e
Real User
Helps our security team to better see malicious activity and has reduced endpoint alerts
Pros and Cons
  • "What's really good about this platform is that you have full visibility, it has a very nice and very friendly UI, it's quick, and there's no latency in the scanning."
  • "We have had a few false positives, not that many, but a few... they have a feature where someone from the Incident Response team can look at an email and mark it as 'verified malicious.' You might think that if an engine detects it is malicious, and an IR team member has flagged it as malicious, it will definitely be malicious. But that's not always the case."

What is our primary use case?

We are currently working only with email protection. The way it's implemented in our company is that it scans 100 percent of our incoming email traffic. Perception Point has seven or eight scanning engines for detecting malicious activity, whether it's a phishing attempt, a malware attack, or any other type of cybersecurity threat. The way it's implemented is inline, so that if their engines detect something, the problematic email will be blocked and the end-user won't get it.

They also have an Incident Response team so that if something looks suspicious the IR team looks into it and approves or releases the emails. It depends on the use case.

How has it helped my organization?

Until we had the Perception Point, if a malicious or suspicious email got into a global user mailbox, if he didn't fall for it he would just manually send it to the security mailbox and then we would have to manually check it. Now, with the Perception Point engines scanning things automatically, it helps our security team to better see the malicious activity that has globally targeted employees.

In addition, it has reduced the number of alerts received by our endpoint layer by about 20 percent.

It saves our entire security team a lot of time and it gives our organization better protection.

What is most valuable?

What's really good about this platform is that  

  • you have full visibility 
  • it has a very nice and very friendly UI
  • it's quick
  • there's no latency in the scanning. 

I'm able to log into the system to see what's happened. I do that every day because in the company I work for things are a bit sensitive. I don't trust any solution 100 percent, so it's not just Perception Point. I like to see things myself and decide.

And the speed of scanning is very quick. The time it takes is almost nothing.

That's what we need. It pretty much gives us the perfect solution for our requirements.

In terms of their detection, if there is malware they detect it. For nine months we haven't seen more than a couple of true negatives, meaning malicious emails that did get through their scanning system. It has helped to prevent hundreds of threats.

What needs improvement?

We have had a few false positives, not that many, but a few. 

About 90 to 95 percent of the time, it's doing a great job but, the same as other companies, they can do better. They can add internal processes that will give an end-user the perfect solution. When I log in to the system, I can see all of the emails that were flagged as malicious. Some of them are false positives, and I get that. However, they have a feature where someone from the Incident Response team can look at an email and mark it as "verified malicious." You might think that if an engine detects it is malicious, and an IR team member has flagged it as malicious, it will definitely be malicious. But that's not always the case. Sometimes the engine detects it as malicious, and the IR team verifies that, but it's still a valid email, not a malicious one, and I have to release it manually.

But in the beginning, we had more false positives. Over time, the false positive ratio has gotten better. Instead of 20 false positives there are now about 15 false positives a month.

For how long have I used the solution?

I've been using Perception Point Advanced Email Security for about eight months.

What do I think about the stability of the solution?

The solution is very stable. There were a few crashes but they weren't related to the solution itself. The solution is on a cloud service provider and the few times that it has crashed were because of an issue with the cloud service provider.

What do I think about the scalability of the solution?

It's very scalable because it can give you lots of options. We are not using all  the options that are available, because we don't need them, but it can provide a very nice set of solutions.

How are customer service and support?

Their technical support depends on the person I'm dealing with. I know the guys in technical support, and some of them are good and some of them have some tricky responses but, overall, they are pretty good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

This is the first solution of its kind that we are using. We started looking into tools like this because this kind of solution is a must-have tool.

How was the initial setup?

The initial setup was very straightforward, very easy. It took just a few minutes and it started delivering value from the first minute.

It's used by our entire organization. In terms of maintaining the solution, it's just me and maybe one or two other guys in our whole company.

Which other solutions did I evaluate?

We had a PoC with another company, but Perception Point mwas better than the other product we were looking into, by far. The main difference was the management part of the platform. For me, as a platform manager, it's so easy to see and manage the entire operation. It's very easy to do stuff inside.

The detection rate was pretty much the same for both products. But we tested the other product for only about two weeks and Perception Point for about one and a half months, so that was different. The false positive rate was also pretty much the same.

What other advice do I have?

This is the first product you should look into because it's really good.

If I have the option to use another feature or another product from Perception Point, I'll definitely consider them as a good player in the market, and I'll for sure start with a phone call to one of their salespeople.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
IT Department at a real estate/law firm with 201-500 employees
Real User
Stops malicious emails and has very few false positives
Pros and Cons
  • "The solution’s effectiveness when it comes to detection is very good. It is stopping malicious emails and tagging emails noted as spam. So, we are able to disseminate those emails, get what we need, and block clearly malicious emails. It saves us a lot of valuable time. It keeps our users safe, e.g., the majority of emails that they would have gotten in the past don't even make it into their inbox."
  • "This is an option to preview an email in their console, and that could be improved. If you open the preview, then it auto scrolls. Therefore, it is hard to look at the email when it is going to the next page or scrolling. It should not have the auto-scroll."

What is our primary use case?

We are using it to screen all emails coming into our infrastructure and email system. So, it is screening and blocking anything noted as malicious. It tags anything noted as spam, which gives us a frontline defense on all emails coming into our organization.

How has it helped my organization?

The vendor’s Incident Response team is very good when it comes to incident management, improving the security of our email system immensely.

Perception Point Advanced Email Security has absolutely helped to reduce our false positive rate. We have had half a dozen or less false positives since we have started using it.

What is most valuable?

I find the solution very valuable. It does what it is supposed to do. It works. 

The solution’s effectiveness when it comes to detection is very good. It is stopping malicious emails and tagging emails noted as spam. So, we are able to disseminate those emails, get what we need, and block clearly malicious emails. It saves us a lot of valuable time. It keeps our users safe, e.g., the majority of emails that they would have gotten in the past don't even make it into their inbox.

What needs improvement?

This is an option to preview an email in their console, and that could be improved. If you open the preview, then it auto scrolls. Therefore, it is hard to look at the email when it is going to the next page or scrolling. It should not have the auto-scroll.

For how long have I used the solution?

We have been using it since July or August of last year.

What do I think about the stability of the solution?

The stability is excellent. We have not had any issues connecting to the platform or with the stability of the platform.

What do I think about the scalability of the solution?

The amount of emails that we get is steady.

We are at roughly 200 inboxes that the solution is protecting.

How are customer service and technical support?

Their support is very good and they respond quickly. If we do have a false positive or potential false positive, we are able to work with them in a quick, timely fashion. So, if we do notice an email, and if it is a false positive, then we get that noted with them. They do a very good job of fixing any false positive so they do go through the next time. We get those fixed right away.

When there is a potential false positive or miss, we work directly with them. Then, it is sorted out very quickly. We have not had to wait to get a resolution. 

Which solution did I use previously and why did I switch?

We used MDaemon as our email, Absolution, and Windows.

How was the initial setup?

Because it is set up in SaaS, there is not much in the way of setup from our point of view. You just install it, then it goes.

After deployment, the solution started delivering value immediately when it came to stopping threats.

What was our ROI?

I save 30 minutes to one hour a day with this solution.

We haven't had any incidents that would compromise the company, so we haven't had to spend any time remediating anything.

What's my experience with pricing, setup cost, and licensing?

We would always like it to be cheaper and save more money. However, we are getting the value from it.

Which other solutions did I evaluate?

We did not evaluate other options.

What other advice do I have?

The solution works. There are very few false positives. It does what it is supposed to do, stopping it at the source.

The company does not plan to increase its usage in the near future.

I would rate this solution as a 10 out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
Buyer's Guide
Download our free Perception Point Advanced Email Security Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free Perception Point Advanced Email Security Report and get advice and tips from experienced pros sharing their opinions.