Prisma Access by Palo Alto Networks Reviews

We use the product to access resources from outside networks.

They could add more flexibility and improve product performance.

I've been using Prisma Access by Palo Alto Networks for about one or two years.

The technical support services are good, and they provide faster responses. However, there is room for improvement regarding the support for local languages.

Neutral

Competitors' advantages for the product lie in their ability to cover different security aspects, such as DDoS protection, DNS security, and WAF.

The setup is relatively straightforward. Typically, distributors or partners handle the implementation process.

Palo Alto products are expensive, but they offer efficient features. We have to pay additional costs for maintenance and support services.

I typically recommend Prisma Access to private companies, especially small or medium-sized ones.

Integrating the product with other tools is easy as it offers APIs. I rate it a seven out of ten.

Our use case started with the pandemic. Before the pandemic, our users worked in our office, but when the pandemic started our users were at home. They wanted to have the same kind of access that they had on-premises. We deployed a network and mobile services for them so that they could have the same experience sitting at home and access all the infra in the office. We use mobile access to connect to Prisma Access, and from Prisma Access we built a site-to-site VPN to connect to the office network so that they would have the same kind of access.

It is very helpful because it is protecting the applications that are behind it. It has so many components that we can use to secure our applications.

Prisma Access has all the features from Palo Alto. But the visibility perspective is pretty cool. If I want to know how much data is being used for a specific project, I can look at how much data has been used, from which region, and which users have been connected. That visibility is very good so that I can see how many licenses we have and how many are used. It gives a great view of what is happening, of everyone who is connected. That is one of the things I like.

It provides traffic analysis, threat prevention, and URL filtering, although I'm not sure if it provides segmentation. These features are very important. We wanted to filter traffic according to our standards. The URL filtering helps to filter the traffic so that we only send the traffic we want to on-premises or the internet. Without this, it would be very tough.

Also, it protects all your app traffic. It's like a next-generation firewall. It does everything.

For a non-technical guy, the reporting of Prisma Access is very easy. You need to know the navigation tabs, but it only has so many of them and you can do many things in the tabs. It is pretty easy because there aren't that many pages or options.

And the updates, like URL updates, IPS, IDS, and any WildFire subscription updates are very helpful for protecting our infra.

There should be a dedicated portal or SASE-based solution. They're trying to add a plugin but it needs a dedicated portal because it is now an enterprise solution for multiple organizations. People should be able to directly log in to a dedicated page for Prisma Access, rather than going into a Panorama plugin, and always having to update the plugin. An administrator should be able to look at it from a configuration perspective and not the management and maintenance perspectives.

We started using Prisma Access by Palo Alto Networks with the pandemic in 2019, so I have been using it for over three years.

Initially, they were coming up with a new plugin every one or two months, and you would have to download it. But now, I don't see that. Their team continues to work on it, but as a customer, I see it as stable. 

They're using the resources of GCP so if GCP in a specific region has some issues, it will impact Prisma Access. They have to look at some kind of backup.

I don't see it as a scalable solution because it is running on top of VMs. They say it is scalable, but we didn't see it working that way for one or two incidents that we had. But later, they had more firewalls in the cloud and kept them on standby. Since then, I haven't seen that issue.

I have implemented the solution for 100,000-plus users, and most of them are connecting from home. It reduces the load on our on-premises firewall, handling posturing and VPN. It is a dedicated project, meaning everyone, all of our employees, uses the same solution to connect to the infra.

When I started working with their support, the product was new for them as well so they were not all that familiar with it. They need to improve the technical support staff.

Positive

We were using Cisco AnyConnect but we replaced it, in part, with Zscaler and mostly with Prisma Access.

Prisma Access works on Panorama which we have on a virtual machine on GCP. As with anything, if you don't know it, it is complicated, but once you understand it, it is very easy. If I look at it as a combination of before and after, the setup is of average difficulty. You can learn things very fast. It's not that difficult or complicated, but you should know the purpose of each part. Then it is easy.

When I did my initial deployment of Prisma Access in 2019, it took around five days. But by the time I had done two or three deployments, it was taking me 20 minutes to deploy.

The implementation strategy is totally dependent on the requirements. Some customers say they want the same feeling at home that they have in the office. Some customers say they want Prisma Access to reduce the burden on the existing on-premises firewall. The posture checks have to be done on Prisma Access and, once done, the traffic is forwarded.

Once you understand the product, two to three guys should be able to handle it for configuration, and then they can move on. But for operations, you need a team.

We evaluated Zscaler Private Access and multiple other cloud solutions.

Compared to Zscaler and other services, the advantage of Prisma Access is that it supports both data and voice. The other vendors don't support voice. With Prisma Access, we don't need to look for any other services or solutions. It supports your data and voice services as well and that is one of our most important requirements.

At the end of the day, Prisma Access is nothing but a firewall that is hosted in the cloud. It depends on your capacity, the users that are connecting, and the VM you are running in the backend. It has all the capabilities and subscriptions that we were using on-premises. I don't see any challenges in terms of security. It is secure. They haven't compromised on anything with Prisma Access. It tries to protect us as much as possible.

It's crucial for us and is helping us a lot if you look at it from a business perspective.

We can do a lot with it and use it for eight to nine use cases. It supports your data and voice and, as I noted, I haven't seen any other product support both. Prisma Access is the best product. It depends on what you're looking for. But if you have a lot of requirements, you should go with Prisma Access.

The solution is not very complex and is easy to manage for people who may or may not have knowledge about Palo Alto Networks. 

The initial support team is not very good. Most of the time, I have found that they are one to three years experienced only. They don't have network expertise. They know about Palo Alto products but don't know how to troubleshoot the issues. We have to guide them most of the time to troubleshoot correctly since their approach is not developed. 

I have been working with the solution for a few months. 

The solution is very stable. 

We are a large team and work for multiple customers. 

The senior engineers are very good and you need to escalate your issues to them. 

The tool is very easy to set up. It will take some time since you need to plan all the things. You also need to think about the migration of the existing infrastructure. It is not like you can complete the installation in a week. We will collect information first on users and categorize them from a user perspective like the applications and services which will be connected to the product. We will make a plan once we understand the user requirements. It is a long process and we will ensure that everything is secure. A document will be created with the data flow. We will ensure 100 percent that everything is working fine. 

Prisma Access is a good product and I would rate it a nine out of ten. 

We're migrating customers from existing Cisco AnyConnect VPN to Prisma Access GlobalProtect VPN.

GlobalProtect VPN is a brand new concept compared to Cisco AnyConnect VPN. The huge difference is that if a user is working from home and needs access to Office 365, the way traffic is usually sent will potentially increase the delay. Some companies open split tunneling for users and they are able to send a request to Office 365 directly, but there is a loss of control from the network and security perspectives.

Since we started using GlobalProtect VPN, all the traffic is monitored, even for a user who needs access to Office 365. The traffic from the user's PC will connect to the closed and available VPN boxes, depending on the location. The traffic from that box will head to Office 365, meaning it will meet the performance and as well as security requirements. So that's one, the huge difference.

The other difference, in my experience with Cisco VPN, is that we normally control traffic based on source address, destination address, and destination port. But with Prisma Access, and using a lot of features from Palo Alto firewalls, we control the source, in particular, with the user ID or an Active Directory Group, instead of an IP address. The benefit for the user of using the user ID or Active Directory Group is in the following scenario. Suppose a user is usually in the United States but goes on a business trip to the UK. With a regular VPN, the user in the U.S. has a subnet. But when they travel to the UK, the IP just will be changed and there will be a totally different subnet. The access they had in the States may be lost when connecting from the UK. But using the user ID or Active Directory Group, the ID is always there no matter whether they are in the States, the UK, or anywhere else. That makes it more flexible for a user who is working remotely, traveling, or roaming.

In addition, performance-wise, a lot of applications have improved because the cloud-based VPN, based on the geographical location, provides a more optimized path and potentially reduces the latency. That provides better performance, but it depends on the applications.

Being able to use the user ID or Active Directory Group is one of the great features for control and providing more flexibility without worrying about IP addresses. 

Prisma Access has a lot of other features. Instead of VPN, its gateway is able to decrypt traffic and, potentially, inspect it. This feature is more likely to be used by companies using Websense or a proxy server. Prisma Access or Prisma VPN has merged VPN, firewall, and some of the Websense-type and proxy functions. This means that four or five components have become one now.

The solution also protects all app traffic, meaning that users can access all apps. All traffic is sent through the Prisma devices. Even a user who reaches Office 365 with a load closed location is still controlled by the VPN boxes, and from the security and network perspectives, we can still see all of the traffic, meaning everything is under control.

In addition, there is something called Pre-logon with Prisma VPN, which means before you log in to the PC with the user ID, domain, and password, the PC automatically connects to the Prisma VPN. That means you already have some basic access, like to Office 365. In case the VPN box is having issues, the user still has access to Outlook, Teams, Word documents, et cetera. The Pre-logon features make things really convenient.

Another nice feature for users is that Prisma VPN saves the user session for seven days instead of, with Cisco VPN, only one day. As a result, the user doesn't need to connect to the VPN every day. After a week, once it expires, they will need to log in with the username and password, but it still keeps the security intact.

There is also the ability to do a HIP (Host Information Profile) check. We can check things like whether a device's operating systems are properly patched, that the antivirus software meets security requirements, and that the hard drive is encrypted. The latter is important because if the laptop is lost, the data can be stolen. A HIP check enables us to make sure the endpoint maintains the security requirements. That helps make things more secure.

And as a cloud-based solution, there are a lot of redundancies. I'm in Canada and have a gateway in Canada. In case the getaway or VPN box in Canada dies, they will automatically reroute me to New York or any other location that is available. In addition, if the cloud-based solution has an issue, we still have the on-prem firewall or VPN in place in our data centers, which means everything falls back to something that is just like Cisco VPN, but it is Palo Alto. But that is only happening in DR situations. The fact that Prisma Access is cloud-based also makes it easier to connect from our environment to cloud-computing environments.

I can't think of many things that need real improvement. But one thing that comes to mind is that when we deploy firewall rules via Panorama, we find it's a little bit slow. We have a global environment and might have 100 gateways or VPNs in the cloud. When we deploy something, it tries to deploy it one-by-one, and that can be slow. For example, one time we pushed a firewall change and the changes took about 10 minutes to finish up. If they could optimize the whole process to speed up that kind of deployment, that would be especially helpful.

I have been using Prisma Access by Palo Alto Networks for close to two years, including the testing and eventually working on it in the production environment.

As of now, we have deployed it for 25 percent of our employees globally and, so far, it has been stable. We haven't seen a situation where it is working one day and totally stops working the next. 

There are still some bugs and sometimes we encounter issues and we have to open a case with Palo Alto to ask them to fix things. Because this is a new solution in the market, having been introduced two or three years ago, the overall stability is good, but they can still enhance that aspect even more.

The scalability is pretty good. Since we bought it, we have added more and more users and had no issues. And because it's cloud-based, they can add VPN boxes in the cloud and, for us, that process is transparent, which is pretty good.

All in all, tech support has satisfied us. We are a big customer, and they have two tech engineers working with us when we deploy and when we do a migration. We always have them with us, especially via conference calls.

The support is timely, but there is still some room for improvement because, when we open cases with them, some agents are not as timely about fixing problems as others.

But overall, we are satisfied with their services.

Positive

The initial setup was not too complicated, but it still took a little time to get familiar with it. The good thing is that Prisma VPN uses our existing Panorama centralized management tool, which we use to manage Palo Alto firewalls and VPNs. Because the centralized management tool is very familiar to us, it helped us in using the new solution. But, of course, since it is a cloud-based VPN, it did take a little bit of time to get used to, but after we got used to it, it became straightforward.

It is pretty expensive. We have to balance the cost of some features. They need to work on some of the services and products, price-wise.

The importance of the combination of the solution's traffic analysis, threat prevention, URL filtering, and segmentation depends on the business. Some business lines are very critical so we might potentially apply more features to them, but everything has pros and cons. Applying more features potentially slows down the performance, so we have to balance between security and performance. But so far, in most situations, we don't have any concerns because we already apply the HIP check to make sure the laptop side meets all kinds of security requirements, based on our internal policies. Also, we are able to see all the traffic logs. Even though it's a huge amount of data, and we're not currently doing so, we're potentially able to investigate or analyze things. 

It is a good solution and a new direction for many companies, especially big companies with global offices. Overall, the security that Prisma Access provides definitely meets our security requirements. Otherwise, we wouldn't be using this solution. The majority of companies, including a bank or any other financial company, should be happy with this solution.

The use case for our clients is that they have branch office locations all over the world. Users can connect over the internet and inspection of their traffic will happen on the Prisma infrastructure. Remote users can also connect to the VPN through Prisma infrastructure, and they can connect their data center with the Prisma infrastructure as well.

It's a cloud solution from Palo Alto Networks. Customers just need to establish an IPSec tunnel from their on-prem device with Palo Alto's closest location, which they have all over the world—100-plus locations.

The benefit of using Prisma Access is that the customer doesn't need to have their own data center. They just need to purchase a Prisma Access license. The customer will save on the labor cost associated with the data center, on the electricity cost, and they will save on the land cost as well. The data center infrastructure is provided by Palo Alto Networks.

Prisma Access is a big change for our customers. Not having to have data centers, and not having to deploy a firewall at each location, makes things simpler.

The solution also enables customers to deliver better applications. It helps them save on costs. It is easy to manage with fewer resources.

It's easy to manage. Our customers do not need to worry about what is happening in the data center. With legacy networks, they have to worry about things like the firewall being down and having to go to the data center to replace it. With Prisma Access, they do not need to worry about that. Palo Alto takes care of it. If something goes down in the infrastructure, the Palo Alto team will take care of it.

Prisma Access protects all app traffic, so that users can gain access to all apps. It is important for our clients that all traffic coming through the firewall is inspected. Prisma inspects all the traffic, and if a customer wants to make an exception for certain traffic, that is also possible.

It also inspects both web-based apps and non web-based apps.

In addition, it's really easy to manage. If customers have Panorama they can use it to manage Prisma Access. There is also a cloud application which provides a single console to manage it. Changes can be made on that console and pushed to the customer's environment, which is another way they make it easy to manage. The customer can opt for Panorama or the cloud management application. The latter is free.

Prisma Access provides traffic analysis, threat prevention, URL filtering, and segmentation, as well as vulnerability protection, DLP, anti-spyware, antivirus, URL filtering, and file blocking. It provides everything. This combination is very important. When a customer wants to block certain URL categories, they can block them. If they want to exclude any entertainment websites from their environment, they can block them. What we implement depends totally on the customer's environment and what they need. We can play with it and modify things.

Another benefit is that if any vulnerability is detected, such as a Zero-day attack, Palo Alto provides an update dynamically. The patch is installed so that the network is not exploited.

The Autonomous Digital Experience Management (ADEM) offered by Palo Alto is a good reporting tool. It gives insights into how things are going within the network. It takes all the data from the users' endpoints and does an analysis, and it suggests changes as well. The ADEM analysis of various tests will give the user feedback such as, "Okay, I'm seeing latency here." We or the customer can then improve on that. If something is blocked that shouldn't be, we can make a change in the policy. It's a good tool to have. It makes the user experience better.

The Cloud Management application has room for improvement. There are a lot of things on the roadmap for that application; things are going to happen soon.

I have been using Palo Alto Networks Prisma Access for around one year, as a consultant. I have deployed the solution for clients all over the world.

The availability of Prisma Access is good. I haven't seen any major issues yet.

It is scalable. We scale the solution based on the customer's requirements, after getting their technical design and discussing how they want to deploy it.

I would rate their customer support at nine out of 10. The one point I have deducted is because it is very hard to get support sometimes. There are times when the customer has to wait a long time in the queue. But once they get an engineer, they get the proper support. The Palo Alto engineers are good. It's just that it's very hard to get the engineer on time, sometimes. I believe this is because the solution has expanded a lot. Users are purchasing it but the support is not keeping pace. They are working on that and the support is going to be increased in the future.

Positive

The deployment is simple.

The time it takes for deployment of Prisma Access depends on how big the environment is. One company may have 120 or 130 branch sites, while another company may have just six or seven. It varies on that number of sites or on the number of data centers they have. If there are only five or six branch office locations, then the deployment can be completed in five or six days.

I'm not involved on the financial side, but I believe the solution is costly.

In the same way a customer manages their on-prem firewalls that are not on Prisma Access, they can manage Prisma Access infrastructure through Panorama. That makes it easy for them. The customer is already familiar with how to manage things with Panorama, so there isn't much that is new. There are little changes but that's it. If a customer is already using Palo Alto, we recommend going with Panorama.

Overall, the security provided by Prisma Access is top-notch. It is the same firewall that Palo Alto provides for a local setup. It's the best firewall, per the industry review ratings.

As a Palo Alto provider, their Platform as a Service (PaaS) for their Prisma Cloud-Native product, is offered as a hosted or Software as a Service (SaaS) version. As a user their product should scan and manage cloud container images to identify vulnerabilities. It's a key feature for identifying CI/CD development issues for remediation. 

The most valuable feature of Prisma Cloud-Native, in my opinion, is that it assists in identifying, analyzing, and remediating vulnerabilities.

Palo Alto does a great job on managing updates to their products. It can be difficult managing all the subscription updates, especially if they are manual. There should be a process in place. 

One area of challenge is for them to stay on top of current CVEs on their platform. Anything in the lines of compliance should be current from potential attacks. They have a URL link where customers can make recommendations to map to specific compliance frameworks or standards. That's great, but instead of having the customer identify those, they should make sure they're using the most recent version. The NIST SP 800-53 Rev. 4, should be mapped to NIST SP 800-53 Rev. 5 current version. Many people are unaware of this change. Should use the most current version, unless you have an exception for legacy systems.

I have been using Palo Alto Prisma Cloud for about a year now.

I'm currently supporting a Prisma Cloud-Native re-configuration project. It's their Software-as-a-Service (SaaS) version in the Cloud to scan for vulnerabilities. 

Prisma Palo Alto Networks is an optimal solution. They use the Amazon platform. They have some extremely talented engineers who keep the product up to date. Version updates could be a challenge as some versions are not automated. They don't always push you to update unless you're maybe using the hosted version. If you are unaware of this, you may have been using an older version for an extended period of time. There will be bugs and issues, and it will not perform optimally. It's important to use the most current version. 

Palo Alot support is great. There are no complaints.

I am familiar with Trend Micro, and WatchGuard solutions. I really like Trend Micro. They are excellent, in my opinion. They are great for anti-malware, as well as scanning your desktops and computers for personal or business use.

Proofpoint is another product that I really like for DLP Endpoint Security. They do an excellent job.

I didn't do the original configuration, but I am doing some of the re-configuration. It is important to understand your organization's infrastructure, cloud containers, and all the various types of administrative access controls. It all comes down to having the knowledge and visibility to configure it with your environment. 

The pricing is reasonable for Palo Alto. They price their products using credit modules. There are various types of modules in each section. I believe there are four different modules. If you want to ensure that you are saving on cost, you should develop a very good DevOps or DevSecOps process with the cloud engineers and development team. Meaning, when the development team is no longer creating apps or working in their CI/CD environment, they must scale down, repave and decommission or it could increase your costs significantly.

One of our use cases is that it is used by our internal users, our employees, when they need to work remotely. They'll be out in the field and, wherever they have an internet connection, they run the GlobalProtect client, connect, and they can access our resources as if they're in our building. For example, we have health inspectors who go to different sites.

Of course, we're doing more teleworking like everyone right now. Also, our admins all use it because that's how we get in and do remote work. And, periodically, we have contractors or vendors who need remote access. We'll build an account in AD and either have them download the client and connect to us, or if they currently use the GlobalProtect client for some other VPN connection, we can just provide our gateway and they can use their existing client to connect to the resources that we allow them.

We also have a clientless VPN by Palo Alto. It's a website where you can enter your AD credentials, and it will publish internal web apps that you can access through a browser. We have some users, and a set of contractors, who use that to access some of our internal systems for COVID response.

It's a cloud-based VPN, but it's managed from our Panorama instance, which is on-site. There's the GlobalProtect client that gets installed, that's the VPN client on your laptop, and that automatically updates from the cloud when a new version is available.

Prisma Access is our first cloud-based VPN solution. I like that aspect because I don't have all the traffic hitting my firewall interface directly. Users go to the cloud, wherever they are, and connect to some kind of cloud. It will grab their config, and our firewall doesn't see any extra traffic from that. That's awesome.

Because we are in the health sector, the clientless, web-based VPN that we're using has allowed us to partner with some external companies to do contact tracing for COVID. That means that if someone is positive for COVID, those companies track back to the people they have been in contact with and try to find the source. The fact that the only way a couple of hundred of our employees can access our records at any time is through the web-based VPN has really improved our ability to respond to the pandemic.

I like it because it's very easy to use. You install the client and you have to know your gateway, but that's something we give to our users. Beyond that, it takes about three seconds to train them on how to use it. And it just works well. That's great for us because it means less administrative time.

It's also nice that Prisma Access provides all its capabilities in a single, cloud-delivered platform. 

The thick client secures non-web apps in addition to web-based apps. If you have the client installed on your laptop, it's a completely secure VPN connection and anything you run will be secured by it. The clientless VPN, the web-based one, only allows you to redirect to URLs; it's only web. Being able to access non-web apps is important to us because it's how we get our remote work done. Not everything is web-based. We have to run applications and access Windows shares and the like. 

This ability helps decrease the risk of data breach. Information security is more and more a huge concern for everyone. Knowing that everything's going across an encrypted tunnel, and that we can manage what is accessed by which user, are huge benefits.

Another important aspect is that Prisma Access provides millions of security updates per day, because security has really become our number-one focus lately. That feature is very good.

I've been using Prisma Access by Palo Alto Networks for about two years, maybe a little longer.

It has been very stable. We've had a couple of small outages, but overall it's very trustworthy and stable.

It's cloud-based, so it's infinitely scalable. For us, it has worked fine. We went from a few users at first and we built up to hundreds.

It's our clientless VPN that really builds up our user count. It is consistently between 300 and 400 users. It rises and falls depending on what kind of campaign we're doing. If a new COVID variant is discovered and we have to ramp things up because of CDC guidance, the user count will bump up.

The one thing that I've been a little bit disappointed with is when we have had to open cases with Palo Alto about Prisma Access issues. Versus their other platforms, like their firewalls, where we tend to get really quick responses and very definitive answers, the few tickets I've had to open for Prisma Access have taken them longer to respond to. And they haven't necessarily given me the kind of answer I was looking for, meaning a fix to the problem. Maybe this technology is not as cut and dry as some of their other technologies. But I think they could improve their support offering for Prisma a little bit and put more expertise in place.

Overall, I'm very happy with Palo Alto's support. I'm not saying that their Prisma support is awful. It just hasn't been quite up to par with other support I've seen from them, which has been pretty phenomenal.

Positive

For VPN, we used Cisco AnyConnect. The switch to Prisma Cloud was part of a platform switch from Cisco ASA to Palo Alto firewalls.

We also have other solutions, such as a virtual desktop solution that is available externally. Some of our users use that and others use the VPN.

The setup was medium complex. Because of the way we're doing it through our Panorama, it's a little more complex than it would be on the cloud-only solution. There is definitely some  complexity to it.

I wasn't involved in the initial deployment of it, but our organization worked with a vendor called CompuNet, a company with Palo Alto expertise. I would guess it took one to two days to get through everything and test it. 

The evaluation happened before my time here, but we had people who had worked with Palo Alto previously. They knew its reputation and were happy with it. I think the switch happened directly.

It functions like a lot of other VPN solutions. It's not special in that sense. It just works.

I have spoken with another agency that was looking at Prisma Access. The one thing they weren't aware of was the clientless, web-based VPN that is part of the product. They were pretty excited when I explained to them how we use it. So make sure you review the full feature set that Prisma Access offers. It may be broader than you expected.

We are using it as a hybrid solution where we manage it through our onsite firewall. There is a Prisma Access full-cloud solution where you do all the management there. If we were to start over again today, I would probably go full-cloud. That would ease the management a little bit. People who are using the cloud-only solution probably have fewer hoops to jump through to get certain things accomplished. But we've been fine.

The biggest issue I've run into is that most of the documentation for Prisma Access is based on the full-cloud model, as opposed to our hybrid implementation. It's a little trickier to find out how to implement some of those changes through Panorama. There are also some connectors you have to set up to make sure that your Panorama is talking to the cloud the way it should. Those wouldn't be necessary in the cloud version, and that means it's probably a little easier to sync your AD, set up your users in the cloud, and you're done. Everything is already on the cloud.

Overall, I'm very happy with the security provided by Prisma Access. Palo Alto is a security company and is always working on ways to make things more secure. I feel very confident that our data is safe using the solution, which is the whole point.

We use the solution to secure and monitor our traffic to the cloud. We are able to route traffic where we need it to go and It provides us with secure direct connectivity to our cloud application console.

There are plenty of features this solution provides and the most valuable would be the complete security protection we are receiving. We are provided with similar security that the Palo Alto AWS solution has. This includes features such as a firewall and machine learning AI. The cloud server provides maximum uptime, controls, and overall strong security. 

I have received a lot of good client user experience from the solution.

There can be some latency issues with the solution that should be improved.

I have found when comparing this solution to others it is very stable.

The solution is scalable. We definitely plan to increase usage, many people are working from home and this solution makes sense being in the cloud. We encourage our organization to utilize the solution to its maximum potential.

Whenever we had to use the technical support they have been very knowledgeable about the issue we were facing.

I have used other solutions in the past and this solution has better security and conductivity in the cloud environment.

The initial setup is straightforward.

We did the implementation ourselves. The full implementation can take a while, it typically does not take more than a few days. However, the time is dependant on the environment in which the solution is being implemented. It should not take more than 20 days. 

Since this is a cloud base solution it does not require a lot of maintenance. The updates are done from the company side.

The solution requires a license and the technical support has extra costs. The licensing model could improve.

I have learned that moving operations to the cloud is a good thing. 

I rate Prisma Access by Palo Alto Networks a nine out of ten.