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Ruckus Wireless pros and cons

Vendor: Ruckus
4.3 out of 5
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3,753 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Ruckus Wireless offers tremendous throughput with easy installation, configuration, and monitoring.
BeamFlex technology in Ruckus Wireless provides adaptability in changing environments, optimizing signal direction and coverage.
Ruckus Wireless ensures high stability and reliability with excellent signal penetration and coverage.
Users benefit from centralized administration, allowing efficient network monitoring and guest pass creation.
Ruckus Wireless supports advanced features like Zero-IT, enhancing security and connectivity for internal networks.

CONS

Pricing is considered high and not very competitive.
There are challenges related to onboarding BYOD devices and guest network portals.
Ruckus could improve its cloud capabilities and provide more visibility.
Technical support response times need improvement.
The hardware delivery time should be faster.
 

Ruckus Wireless Pros review quotes

TB
Dec 17, 2020
The product has some very awesome patents on their radios and their antennas and antenna patterns and how their signaling works. That's why nobody can touch them. If they go head to head with anybody.
TB
Dec 19, 2020
The solution has an easy configuration.
NN
Jul 8, 2024
The access points that I get from Ruckus, the outdoor ones, will actually have a range of 160 degrees Fahrenheit down to minus 40, and that covers the extremes.
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
TC
Apr 28, 2021
The APs themselves have been pretty solid. We haven't had too many of them go bad or anything like that. The wireless performance seems pretty good. The ability to provision the devices is pretty good, and the back end is also pretty good.
PS
Nov 16, 2020
The solution is very stable. I've worked with it at a hospital before, where we deployed it all over the hospital. It worked everywhere and continuously worked flawlessly.
Xander Janse Van Rensburg - PeerSpot reviewer
Mar 11, 2024
One of the most valuable features I appreciate is auto channelization, facilitated by a proprietary product called ChannelFly.
SK
Jun 28, 2020
The mesh technology is the solution's most valuable aspect. Ruckus originally had the patent for it. They might've lost it because I see now that other people are doing it, however, they were the ones who came out with the smart mesh technology first, which is phenomenal.
RM
Feb 3, 2019
The most valuable feature is the signature feature from Ruckus; the feature is called the BeamFlex. BeamFlex adaptive antenna technology takes a more adaptable approach allowing the access point to continually sense and optimize for its environment. The signals can be sent in a particular predetermined direction as desired. The technology allows for electrically manipulated antenna properties creating optimal antenna patterns for each device with which they communicated: the signal is focused, where the user is positioning.
reviewer1470231 - PeerSpot reviewer
Dec 10, 2020
The solution is very user-friendly.
D6B8 - PeerSpot reviewer
Sep 21, 2020
Valuable features include Bonjour Gateway and the hardware antenna array.
 

Ruckus Wireless Cons review quotes

TB
Dec 17, 2020
The cost could be slightly improved. It's not on the low end, and it's not in the high end. It's in that middle area, which can be a deciding factor between someone going with this solution versus another one.
TB
Dec 19, 2020
They need to be able to allow us to keep some of the older products on our cloud controllers or any of their controllers longer and just start supporting the new controllers. They force you into an upgrade unnecessarily.
NN
Jul 8, 2024
My suggestion would be for them to return to more innovative thinking or innovative ideas.
Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
TC
Apr 28, 2021
Their support has been lacking a little bit and needs to be improved. I have had a ticket open for a month, and it is really hard to get a resolution out of them. They haven't really come out with anything that is much of an improvement in a long time. It has mostly just been fixes and things like that. We used to have a ZoneDirector or a physical controller for the wireless network, and that was kind of end of life. It was very old, and at the time, we were expanding the wireless network, and we didn't want to rely on one piece of hardware that was pretty old. So, we went to SmartZone Cluster, which has two VMs in a cluster. Unfortunately, we lost the feature ability for guest networks and other things that we were using before, and Ruckus just kind of told us that they weren't supporting that feature in the newer product, which is not really great. I was told initially that SmartZone was an upgrade to ZoneDirector. It is the logical thing to think that it is going to have all the same features, but it didn't. The issue that we have right now is onboarding BYOD devices. It is not really great for us, and we're looking for a new product to make that easier. We did have Cloudpath, which was a product that Ruckus purchased from another company that was an onboarding solution, but it just didn't really work very well for us. So, we discontinued using it, and it actually created more confusion for people. They should make BYOD or guest network portals a lot easier and better. In some areas, we have been having issues because there are just so many WAPs that are so close that we had to manually turn down the radio of power because the automatic feature of the AP wasn't really doing it right. It should also have a little bit better RF analysis capability to be able to see on the controller side. The front end for our staff, students, and guests has also not been quite as good as we had hoped.
PS
Nov 16, 2020
What would be interesting to see is if they had more of an ability for their customers to capture revenue. They should offer some sort of gateway functionality that you could tie through radius authentication, so you can bill the customers. That way, when you go in, you could just have a device and set up a hotspot, and it's a totally billable tool at that point.
Xander Janse Van Rensburg - PeerSpot reviewer
Mar 11, 2024
I recommend enhancing flexibility for administrators within the Partner Domain.
SK
Jun 28, 2020
They have so many products that there are so many different part numbers for the US and other countries. That means it's easy to make a mistake with the licensing. You have to have somebody knowledgeable on the other end with the licensing. If you make one mistake, it can be a $2,000 mistake.
RM
Feb 3, 2019
The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients.
reviewer1470231 - PeerSpot reviewer
Dec 10, 2020
They lack in some hardware stratification.
D6B8 - PeerSpot reviewer
Sep 21, 2020
Sometimes doing mass changes on their products can be challenging.