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Ruckus Wireless pros and cons

Vendor: Ruckus

4.3 out of 5

105 reviews
95% willing to recommend

Pros & Cons summary

Ruckus Wireless is a reliable solution offering stable Wi-Fi connectivity with features like BeamFlex technology and channel management for optimal performance. Users appreciate easy configuration and scalability, with AI for enhanced operational efficiency. Excellent support and documentation facilitate deployment, though pricing is a concern compared to alternatives. Security features and integration, particularly firewalls, need improvement, and the analytics capabilities and technical support require enhancement for better competitiveness.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Ruckus Wireless provides exceptional reliability and performance with BeamFlex technology, Wi-Fi 6, and channel management.

The solution is known for its smart antenna, ensuring excellent signal strength and reliability, with notable stability over time.

Ruckus Wireless effectively supports high-density traffic and offers strong durability, with access points functioning well in extreme temperatures.

It offers valuable features like auto channelization with ChannelFly and Beamforming, allowing adaptive and optimized signal transmission.

Ruckus Wireless stands out with its ability to manage and deploy networks efficiently, maintaining strong connectivity and robust security features.

CONS

Customers frequently mention that Ruckus Wireless pricing is high compared to competitors like Ubiquiti, making it difficult for some to justify the expenditure.

There are reports of sensitivity to power fluctuations, and users suggest improving the range and ease of coverage, specifically in denser areas.

Ruckus Wireless lacks some security features, with suggestions for a more integrated approach and additional security offerings like firewalls.

Limited cloud management capability is cited, with requests for a more mature and user-friendly cloud solution.

Technical support has been described as lacking, with slow response times and inconsistent issue resolution being notable concerns.

Ruckus Wireless Pros review quotes

Lead Consultant with 1,001-5,000 employees

Feb 11, 2018

Tremendous throughput and easy installation, configuration, and monitoring.

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District Technology at INDEPENDENT SCHOOL DISTRICT 196

Sep 21, 2020

Valuable features include Bonjour Gateway and the hardware antenna array.

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President/Owner

Mar 19, 2018

BeamFlex works great in changing environments by bouncing WiFi signals around obstacles.

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Ruckus Wireless

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Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

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Works at a tech services company with 51-200 employees

Mar 20, 2018

Key features are integrated WiFi client performance tools, sophisticated user access controls, and easy and understandable controls and interfaces.

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KH

Systems Engineer at a tech services company with 11-50 employees

Mar 22, 2018

The list of options you have is great: throttling guest networks, the controller dashboards for administration, on-the-fly configuring, settings, hours of use.

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JJ

Information Technology Manager with 201-500 employees

Mar 22, 2018

Our IT staff can quickly issue guest passes for vendors and the instructions are very straightforward, requiring very little effort to get connected.

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BS

Director Of Technical Operations at GT Church

Apr 25, 2018

Because of Zero-IT, it is easier to get people connected to the correct SSID without providing a passphrase.

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RJ

Rai Kashif Jahangir

IT Manager at SIMPEXBPO

Aug 25, 2018

It has one of the smoothest operations.

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Presales & Project Engineer at a tech services company with 11-50 employees

Oct 10, 2018

The connectivity of the product is amazing.

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RM

student at Westcon

Feb 3, 2019

The most valuable feature is the signature feature from Ruckus; the feature is called the BeamFlex. BeamFlex adaptive antenna technology takes a more adaptable approach allowing the access point to continually sense and optimize for its environment. The signals can be sent in a particular predetermined direction as desired. The technology allows for electrically manipulated antenna properties creating optimal antenna patterns for each device with which they communicated: the signal is focused, where the user is positioning.

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Ruckus Wireless Cons review quotes

Lead Consultant with 1,001-5,000 employees

Feb 11, 2018

I would like to see more detailed network performance, monitoring, and reporting tools or information. This would improve the deployment of multi-site networks and help administrators to progress on a timely efficient manner.

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District Technology at INDEPENDENT SCHOOL DISTRICT 196

Sep 21, 2020

Sometimes doing mass changes on their products can be challenging.

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President/Owner

Mar 19, 2018

They need more products in the lower-end range for smaller clients.

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Ruckus Wireless

Free Report: Ruckus Wireless Reviews and More

Learn what your peers think about Ruckus Wireless. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.

879,927 professionals have used our research since 2012.

Works at a tech services company with 51-200 employees

Mar 20, 2018

APs should be more adaptable to denser client regions and, most important, the logs on the ZoneDirector should be classified into groups, such as type of logs and alerts.

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KH

Systems Engineer at a tech services company with 11-50 employees

Mar 22, 2018

The cloud controller needs work. My big issue is that all APs can't set static IPs. Also, adding customers to your dashboard is not that easy at all. I wish I could pop out some reporting from the dashboards as well.

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JJ

Information Technology Manager with 201-500 employees

Mar 22, 2018

While the Virtual SmartZone appliance has improved in the last few years, it isn’t without issue and the performance of the Web page leaves something to be desired.

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BS

Director Of Technical Operations at GT Church

Apr 25, 2018

The interface should be mobile friendly.

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RJ

Rai Kashif Jahangir

IT Manager at SIMPEXBPO

Aug 25, 2018

Most customers revoke the idea of deploying it when they observe the cost per AP license.

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Presales & Project Engineer at a tech services company with 11-50 employees

Oct 10, 2018

I suggest more controlling features on the controller. The menu of the performance must be improved, as well.

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RM

student at Westcon

Feb 3, 2019

The biggest adjustment improvement will come from a price adjustment because the price is quite high; it feels like premium pricing. I suggest shaving off 10 percent to 20 percent. That would help grow users and increase the number of clients.

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