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Mist AI and Cloud vs Ruckus Wireless comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 31, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Mist AI and Cloud offer significant ROI by reducing OpEx, enhancing control, and providing cost-effective training despite high pricing.
Sentiment score
4.1
Ruckus Wireless delivers high ROI by reducing costs, boosting efficiency, and enhancing connectivity with fewer disruptions.
The return on investment is huge and unmatched, as the devices are not expensive and are highly beneficial for day-to-day business operations.
Global Juniper Presales Engineer at Westcon-Comstor
I believe that in the coming years, it would be real value for the money.
CIO at Haier
 

Customer Service

Sentiment score
7.0
Mist AI and Cloud's customer service is mixed, praised for technical support but criticized for sales support and response time.
Sentiment score
6.8
Ruckus Wireless support is generally prompt and helpful, but some experience delays and additional costs post-acquisition.
The support quality needs improvement, particularly in terms of reachability and response time after the merger.
Network Manager at Bread LLC
I rate technical support from Juniper as eight out of ten, and I am totally satisfied with the support.
Technical Lead at a tech vendor with 10,001+ employees
The issues were mainly related to response time.
Global Juniper Presales Engineer at Westcon-Comstor
I have communicated with Ruckus Wireless technical support directly for all technical issues.
CIO at Haier
I have contacted Ruckus support through our managed services vendor, but the responses have been delayed, possibly due to the vendor.
manager at SSDU Innovations
 

Scalability Issues

Sentiment score
8.3
Mist AI and Cloud are scalable, supporting thousands of users while requiring careful network planning to prevent connectivity issues.
Sentiment score
5.6
Ruckus Wireless excels in scalability, seamless deployment, flexible licensing, and effective management for diverse enterprise environments.
I would rate scalability at nine out of ten.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
In terms of scalability, Mist AI and Cloud is scalable.
Network Manager at Bread LLC
With the Ruckus R1 Cloud, I just need to put it into the venue, and it will automatically sync up and configure itself.
manager at SSDU Innovations
 

Stability Issues

Sentiment score
8.1
Mist AI and Cloud offers stable, secure solutions with advanced features, ensuring consistent performance and improved efficiency through AI optimization.
Sentiment score
7.0
Ruckus Wireless is praised for its high stability and reliability, maintaining strong connections even in challenging environments.
Mist AI and Cloud is stable, and I would rate its stability as eight out of ten.
Network Manager at Bread LLC
 

Room For Improvement

Improvements needed in Mist AI include configuration, integration, pricing, user support, documentation, third-party management, and marketing, especially in Brazil.
Ruckus Wireless faces cost, security, and support issues; users seek improved cloud features, analytics, and performance under load.
They should focus on making their GUI more user-friendly.
Technical Lead at a tech vendor with 10,001+ employees
Since the merger or integration between Mist AI and Cloud and HP, it has affected service quality negatively.
Network Manager at Bread LLC
If Juniper or Mist can enhance the management of third-party devices, it would make sense, as the current functionalities offer limited insight compared to managing Juniper or Mist devices.
Global Juniper Presales Engineer at Westcon-Comstor
The current reporting is limited to 30 days, and it would be helpful if there was an option to extend it to one year.
manager at SSDU Innovations
Sometimes it happens when I see the number of users increasing on one access point, which slows down a little bit, especially when we are having online meetings and teams are communicating over the internet.
CIO at Haier
 

Setup Cost

Enterprise users view Mist AI pricing as competitive, but setup costs and additional fees vary by region and features.
Ruckus Wireless is viewed as a premium, reliable investment, with justified costs due to performance and multiple licensing options.
Compared with other solutions, Mist AI and Cloud is not that expensive and is considered moderate in pricing.
Network Manager at Bread LLC
Mist AI and Cloud is not an expensive tool and is very competitive.
Global Juniper Presales Engineer at Westcon-Comstor
My rating for pricing is five, where ten represents a low price and one represents a high price.
Technical Lead at a tech vendor with 10,001+ employees
Regarding the pricing and licensing of Ruckus Wireless, it's a bit expensive compared to other solutions available in Pakistan.
CIO at Haier
Ruckus Wireless is quite economical compared to Meraki or Cisco Umbrella APs.
manager at SSDU Innovations
 

Valuable Features

Mist AI and Cloud enhance network management with AI-driven automation, fast connectivity, and seamless integration for efficient monitoring.
Ruckus Wireless is lauded for reliability, innovative features, and superior connectivity, offering ease of management and strong performance.
It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
Technical Lead at a tech vendor with 10,001+ employees
The AI-driven automation, like Mist, assists the network manager and operation manager in troubleshooting the wireless network by identifying signal issues and offering timely assistance.
Sr Pre-sales Network & Security Consultant at a consultancy with 1-10 employees
Mist AI and Cloud's orchestration is beneficial for troubleshooting and proactive analysis, offering proactive solutions before issues arise.
Network Manager at Bread LLC
Ruckus Wireless has helped improve my organization's connectivity overall because I asked my team to design in the mesh protocol with the layout diagram so that we can have more areas covered with the common details.
CIO at Haier
The most valuable feature of Ruckus Wireless is its AI capability, which automatically scales up and down the coverage areas.
manager at SSDU Innovations
 

Categories and Ranking

Mist AI and Cloud
Ranking in Wireless LAN
17th
Average Rating
7.8
Reviews Sentiment
7.6
Number of Reviews
25
Ranking in other categories
No ranking in other categories
Ruckus Wireless
Ranking in Wireless LAN
2nd
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
105
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Wireless LAN category, the mindshare of Mist AI and Cloud is 1.5%, down from 2.8% compared to the previous year. The mindshare of Ruckus Wireless is 13.2%, down from 14.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Wireless LAN Market Share Distribution
ProductMarket Share (%)
Ruckus Wireless13.2%
Mist AI and Cloud1.5%
Other85.3%
Wireless LAN
 

Featured Reviews

Mohammed Junaid Khatib - PeerSpot reviewer
Technical Lead at a tech vendor with 10,001+ employees
Has improved troubleshooting efficiency with AI-driven insights but requires a simpler user interface
Mist AI and Cloud has integrated artificial intelligence and introduced a Marvis tool, making troubleshooting much easier compared to Cisco, Extreme, or any other vendor. The Marvis tool includes Marvis Action and Marvis Mini. In Marvis Mini, you can enter the MAC address, site name, or device name to get complete details of any issues the device is facing. If you enter the MAC address of a device, it will show the types of issues such as roaming, authentication, or IP address problems. This eliminates the need to manually search for errors on the controller. The troubleshooting has been significantly simplified through Marvis Mini, which is integrated with AI. Additionally, Marvis Action helps with alerting and monitoring, showing how many devices are down and what kinds of connectivity, DHCP, or authentication issues exist, providing alerts without the need to manually monitor all devices. Mist AI and Cloud is very effective at managing user experience through its AI capabilities. It helps reduce downtime by providing alerts that allow us to work directly on issues without waiting for system failures.
QaiserYousaf - PeerSpot reviewer
CIO at Haier
Has delivered strong performance for office connectivity and reduced technical issues
I cannot suggest much for Ruckus Wireless, but I think all the new versions have already incorporated all the improvements that are required in this device. So I cannot suggest something which I believe is already either in process or already been given to the customer. There is something on my mind about how the product could be optimized. The number of users they claim can simultaneously connect to the system actually varies. Sometimes when there's a load of work, even within the range of the concurrent users, we feel that the system is burdened and slows down. Perhaps there is something that can make it work better when there's a high load on that. However, this does not happen frequently. Sometimes it happens when I see the number of users increasing on one access point, which slows down a little bit, especially when we are having online meetings and teams are communicating over the internet. This trouble causes a little bit of irritation to the user, wondering why data downloading or uploading or transferring takes extra time. That is my concern.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
10%
Educational Organization
9%
Comms Service Provider
7%
Computer Software Company
11%
Comms Service Provider
11%
Manufacturing Company
9%
Educational Organization
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise7
Large Enterprise9
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise21
Large Enterprise26
 

Questions from the Community

What do you like most about Mist AI and Cloud?
AI-driven automation helps implement the solution quickly.
What is your experience regarding pricing and costs for Mist AI and Cloud?
My rating for pricing is five, where ten represents a low price and one represents a high price.
What needs improvement with Mist AI and Cloud?
The area for improvement is that Juniper is not as market dominant as Cisco, so they should focus on making their GUI more user-friendly, as it is currently a bit complex and users may not fully un...
Aruba Wireless or Ruckus Wireless?
At my organization, we researched Ruckus Wireless among other solutions but ultimately chose Aruba wireless. What did we like about Ruckus? First, it was very easy to use, and anybody with minimal...
Which is better - Ruckus Wireless or Cisco Wireless?
Ruckus Wireless offers users the benefit of being both easy to set up and get running as well as being very user friendly. This user-friendly quality also renders it easy to learn how to use and ma...
How does Ruckus Wireless compare to Cisco Meraki Wireless LAN?
Cisco’s Meraki Virtual MX is a virtual instance of the Meraki SD-WAN appliance. We liked the Meraki. The Wifi APs are a great feature. The dashboard is a simple interface and easy to learn. It feat...
 

Also Known As

Mist Access Points
No data available
 

Overview

 

Sample Customers

Dartmouth, Hitachi, Memorial Sloan Kettering Cancer Center, Nebraska Furniture Mart, NTT, Okta
American University of Sharjah, Baruch College, Centro Escolar Liceo Santo Tomšs, Chevalier College, Chico Unified School District, Colegio de Fomento El Prado, Columbia Public Schools, Delta School District, Dordt College, Douglas County School District, Drew University, Armonea, Central Utah Clinic, Grove Hill Medical Center, Inner South Community Health Service, Midwest Surgical, Satilla Regional Medical Center, Lyndoch Living, Polonus, Roaring Fork School District, Sonora State, Vivid, Sydney, Players Club, Sandals, Scandic Hotels, Sheraton LAX, Sunbird
Find out what your peers are saying about Mist AI and Cloud vs. Ruckus Wireless and other solutions. Updated: December 2025.
879,310 professionals have used our research since 2012.