Mist AI and Cloud Reviews

Name: Mist AI and Cloud
Brand: Juniper
Rating: 3.9 (21 reviews)

3.9 out of 5

21 reviews
76% willing to recommend

What is Mist AI and Cloud?

Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimize user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains.

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Mist AI and Cloud is the #9 ranked solution in top Wireless LAN solutions. PeerSpot users give Mist AI and Cloud an average rating of 7.8 out of 10. Based on the analysis of the 21 most recent Mist AI and Cloud reviews, the overall sentiment is positive, with a sentiment score of 7.5. Mist AI and Cloud is most commonly compared to Aruba Wireless: Mist AI and Cloud vs Aruba Wireless. Mist AI and Cloud is popular among the large enterprise segment, accounting for 50% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 28% of all views.

Helped 816,406 peers since 2012

Featured reviews

Marc Gaethofs

ICT manager at Thys Bouwprojecten

Regarding opportunities for improvement, it is notable for its robust cloud portal and integration of artificial intelligence into various services, creating a highly efficient environment for work. However, a drawback lies in the cost associated with its WiFi offerings. With a pricing range of twelve hundred to fifteen hundred dollars for a single Access Point, exclusive of the subscription, it is acknowledged as a relatively expensive solution in the realm of WiFi services. Despite this drawback, the positive attributes of Mist make it a noteworthy option.

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ALEXANDRE VIANNA

CTO at Redeswirelessbrasil

I have a global customer who wants to start the design phase in a big warehouse, but we do not have the equipment to do a site survey. I need support for the access point to implement in a freezer area. I do not have it. The customer tried to send one piece of equipment to Brazil. However, we had a problem because the customer needed to implement it in three months, and it took two months to send one equipment to Brazil.

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MarcGaethofs

ICT manager at Thys Bouwprojecten

The most valuable aspect is that they operate on small microservices, offering numerous open APIs that enhance the value of our Wi-Fi network. This flexibility allows us to optimize various aspects such as workforce planning and occupancy management. The platform is highly open in the market, providing robust APIs for seamless integration with other tools. Currently, we leverage these capabilities at a building site, incorporating IoT sensors to gather data. The collected data is stored in a centralized location, and we plan to use AI for analysis. This analysis will include insights into peak activity times, humidity levels, temperature variations, and other relevant metrics within the building.

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Mist AI and Cloud mindshare

As of November 2024, the mindshare of Mist AI and Cloud in the Wireless LAN category stands at 2.8%, down from 3.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Wireless LAN

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Mist AI and Cloud offer valuable features such as center life management for controlling access points, fast wireless connectivity, cost efficiency, triangulation for location services, comprehensive visibility, AI automation, and Marvis for network troubleshooting. Users benefit from intuitive interfaces, robust performance, Wi-Fi Assurance, asset tracking, open APIs, and automatic configuration. Increased speed and user-friendly design improve user experience. AI-driven automation and natural language patching enhance operational efficiency and data analysis.

"AI-driven automation helps implement the solution quickly."
"The AI deployment process involves adding access points and placing them in the designated area. The AI system automatically adjusts channel selection and transmission power without any issues with stability or throughput. It has improved network performance."
"Natural language patching is an important feature."

Room for Improvement

Mist AI and Cloud require improvements in configuration, wireless standards, power consumption, and compatibility with other vendors. The user interface and integration with third-party devices need enhancement. There is a need for centralized dashboards and more efficient cloud connectivity. Pricing and licensing policies could be more competitive, while documentation should be more accessible for beginners. Global support and language options should be expanded, and there is a call for enhanced AI functions and integration features.

"There is no local support for Mist in Brazil."
"Mist AI and Cloud need to improve the configuration speed."
"The solution has various licensing policies. It will be easy to use if it is an open single license."

Pricing

Mist AI and Cloud pricing is considered high by users, particularly in Brazil due to taxes, and setup costs are noted as significant. Licensing is around 50 USD annually over three years for some, though others report it as 20% cheaper than competitors like Cisco. However, additional costs for certain features and options also exist. Some appreciate the reliability and features, yet many express concerns over annual licensing expenses impacting overall costs.

"The solution is expensive in Brazil."
"Mist AI and Cloud is expensive."
"The annual cost is a significant issue for us, and it notably contributes to the overall price. We have a customer with nearly fifty-eight access points in a multifunctional building, and while the setup was relatively simple, the yearly licensing cost is substantial. For the specific features we utilize, the licensing amounts to about forty thousand euros annually. This is not a trivial expense and significantly impacts the overall cost, making it quite high."

Popular Use Cases

Mist AI and Cloud is used across various sectors for wireless networks, internet connectivity, location-based tracking, and crowd control. Businesses such as hotels, schools, and government use it for WiFi access and management. Users deploy it in data centers, retail locations, universities, and large office buildings. It aids in managing SD-WAN, wired, and wireless networks. The solution is recognized for its automation, ease of deployment, and monitoring capabilities, providing centralized cloud management.

Service and Support

Mist AI and Cloud's customer service is generally seen as efficient, with prompt technical support. Some users report fast ticket responses and quick issue resolution, often within an hour. However, initial pushiness from sales support and rare issues during the Juniper transition were mentioned. Several teams have not needed support due to straightforward implementations, while those who did contact support expressed satisfaction. Some rely on partner support instead of directly engaging with Mist AI and Cloud's services.

Deployment

Many found Mist AI and Cloud's initial setup easy and intuitive, often requiring minimal time if familiar with similar systems. Complexity varied depending on experience and deployment size. Some users easily integrated devices via QR codes, while others needed a technical team for configurations across numerous access points. Technical experience helped simplify the process, though large-scale implementations involved more effort. Deployment could take from minutes to several days, influenced by infrastructure scale.

Scalability

Mist AI and Cloud offer impressive scalability, making it ideal for large organizations and enterprises. Proper network planning is crucial to achieve optimal performance, preventing connectivity issues. The system supports thousands of users and access points, with ratings ranging from seven to ten out of ten. It suits managed service providers managing multiple companies, using AI for self-tuning and central management across locations. Enterprise businesses frequently utilize Mist AI and Cloud for their scalability needs.

Stability

Mist AI and Cloud is highly stable, often rated between eight and ten out of ten for stability. Users report minimal issues, with the system performing seamlessly due to features like automatic failover and advanced channel selection. Some users note improved accuracy in newer versions, while utilizing AI for efficient troubleshooting. Stability is enhanced by multiple cloud provider redundancy and the scalable microservices architecture, supporting up to 500 users without significant disruptions.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

28%

Computer Software Company

18%

Retailer

University

Financial Services Firm

Manufacturing Company

Comms Service Provider

Healthcare Company

Government

Construction Company

Insurance Company

Real Estate/Law Firm

Energy/Utilities Company

Non Profit

Media Company

Legal Firm

Performing Arts

Recreational Facilities/Services Company

Wholesaler/Distributor

Hospitality Company

Outsourcing Company

Consumer Goods Company

Transportation Company

Marketing Services Firm

Pharma/Biotech Company

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Learn more about Mist AI and Cloud

Data is ingested from numerous sources, including Juniper Mist Access Points, Switches, Session Smart Routers, and Firewalls for end-to-end insight into user experiences. These devices work in concert with Mist AI to optimize user experiences from client-to-cloud, including automated event correlation, root cause identification, Self-Driving Network™ operations, network assurance, proactive anomaly detection, and more.

Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind Marvis, the industry’s first AI-driven Virtual Network Assistant, which provides extensive insight and guidance to IT staff via a natural language conversational interface.

With Mist AI, operators save time and money with faster problem resolution and fewer onsite visits. Users benefit from a network infrastructure that is more predictable, reliable, and measurable.

Mist AI and Cloud was previously known as Mist Access Points.