Salesforce Reviews

We use the solution for visit reports, customer follow-up opportunities, lead sharing, and tracking tasks.

As a manager, the dashboard is valuable for me.

The link to the Oracle ERP system does not work properly. It is an internal challenge. We are developing Email-to-Case.

I have been using the solution for eight years.

The tool is stable. I rate the stability a ten out of ten.

I rate the tool’s scalability an eight out of ten. In our organization, 100 to 200 people are using the product. We plan to increase the usage in the future.

I rate the ease of setup an eight out of ten. The time taken for deployment depends on the complexity of the deployment. It can take two weeks to six months. We got a very big project, which took a lot of months because we needed a lot of people, including financial and salespeople. We needed everyone’s input and approvals in all the processes.

The tool is expensive. I rate the pricing a six to seven out of ten.

We have our own internal support. I have two people dedicated to Salesforce. I recommend the solution. Every company must have a CRM system. Overall, I rate the solution an eight out of ten.

We use Salesforce primarily for order registration, order booking, and dealer support via a dealer portal.

Salesforce has made it convenient to book orders remotely, allowing sales personnel to book orders on the mobile from the markets. Additionally, Salesforce helps in marking attendance and logging activities, reducing delays in order approvals, and providing dealers with real-time information about their business transactions and ledger balances.

The most valuable feature of Salesforce is its convenient way to book orders. Sales personnel can book orders remotely using their mobile phones. Moreover, Salesforce enables location tracking and automatic attendance marking, which starts their duty when they log in. It also offers a convenient approval system for credit limits and reduces delays in order execution. Dealers get access to real-time reports and ledger details.

One significant challenge is that the customized code by the consultant is not provided to us. This code is required for any changes, and we have to rely on the consultant for modifications. Additionally, more advanced features or improvements in marketing through AI integration are in progress.

Salesforce has been used by our organization for more than two years, starting from the beginning.

As far as integration is concerned, we don't find any challenges, even with AutoPlant.

Salesforce has its own technical support for various advancements and third-party integrations.

Neutral

We have a consultant between Salesforce and our company handling all the customization and implementation. We do not do anything in-house.

Salesforce is generally a good product, but challenges arise due to our own setup. It's important to educate the business and IT team to overcome these challenges gradually.

I'd rate the solution seven out of ten.

I use Salesforce to track my project tasks. 

The tool's most valuable feature is the lightning interface. 

When you click on the lightning interface, it opens a tab inside. It's like a browser within a browser. It should open in its browser tab. 

I have been using the solution for eight years. 

I rate the product's stability a ten out of ten. 

I rate Salesforce's scalability a ten out of ten. 

I have never contacted the tech support team. 

The tool's deployment is not complex. It took us a month to switch to the lightening version. 

You must ensure that Salesforce matches your business and what you are trying to accomplish. I rate the product an eight out of ten. 

The field configuration level point of view is not big because we have been struggling with it for six months.

I have been using Salesforce for six months.

I rate the solution’s stability a seven out of ten.

I rate the solution’s scalability a seven out of ten.

We are evaluating Freshworks and Zendesk.

We focus on integration. We integrated the ticket details from Salesforce to ServiceNow. The same is true with Zoho CRM tickets to Salesforce.

Other tools have similar features to Salesforce. If we can replicate those features in Salesforce, it will be helpful. For example, new elements should be introduced for any user transitioning from ServiceNow to Salesforce, enabling developers to understand the integration points required. Integration at the cloud level is essential, and thorough documentation is necessary.

We need pricing information to access account requirements for integration platforms in Salesforce, which can be challenging compared to other developer resources.

Overall, I rate the solution a six out of ten.

We use Salesforce in CRM, email campaigns, and marketing. 

The tool's most valuable features are email campaigns, WhatsApp campaigns, and the CRM system. 

Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product.

I have been working with the product for one and a half years. 

I rate Salesforce's stability a five out of ten. 

I rate the solution's scalability a ten out of ten.

Salesforce's deployment is easy and completed in a few days. 

The product is neither expensive nor cheap. 

I rate Salesforce a seven out of ten. 

Salesforce helps to track and record the buying behavior of customers. 

The product needs to improve integration. 

I have been using the product for more than a year. 

I rate Salesforce's stability an eight out of ten. 

The product is scalable. My company has over five customers. 

The tool can be deployed with third-party help. 

I rate Salesforce an eight out of ten. 

We use Salesforce to track the sales pipeline.

Salesforce is a very comprehensive tool. We use the solution to map the sales pipeline and see how it is going and where it is pending. We put reminders about when we need to contact the customers to take follow-ups. Salesforce has helped us to find the strongest connection with the customers.

Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided.

I have been using Salesforce for the last six months.

Salesforce is a stable solution.

I rate the solution a nine out of ten for stability.

Salesforce is a scalable solution. We are a 25-member team, and each one of us has access to the solution.

The return on investment with Salesforce is quite satisfactory.

The solution's pricing is competitive.

Overall, I rate Salesforce a nine out of ten.

I use Salesforce in my company to manage everything from lead to cash flow or the whole cycle.

The most valuable feature of the solution is the user interface, which is very simple to use. The tool is pretty good in terms of user interface, analytics, dashboard, and reports since it is a user-friendly product.

I would say the areas of concern in the product that require improvement revolve around its integration capabilities with third-party systems.

I have been using Salesforce for three years.

It is a very stable solution without a second thought. Stability-wise, I rate the solution a nine and a half out of ten.

From the time my company started using the product a couple of years ago, we have scaled up the product to fit in over three times the team size we had earlier in our company. The tool is scalable and easy to deploy while being available and ready to use in hours.

Less than 50 employees in my organization use the solution.

There is an extensive and strong use of the product in our company.

For the time being, my company is good with what the solution offers. If my company is required to increase the use of the solution in the future, then we are happy to invest in Salesforce.

My company has not faced issues with the support offered by Salesforce. Whenever tickets were raised from our company's end, issues were resolved as per the SLA.

Though I have used a few products in the past, my experience with Salesforce has been the best.

The product's initial setup phase was simple and straightforward.

Though I was not part of the deployment process, from what I understand, it was a very quick cycle of about six weeks.

Based on what I know, the team that takes care of the deployment and maintenance of the product is not much of a heavy team.

Though my company has not done any calculations related to the ROI, I have seen that with Salesforce, people spend less time dealing with their company's internal processes, like documentation. I would presume the product's ROI is in an acceptable range, but I have not quantified it.

There is an annual subscription fee as a part of the licensing costs attached to the solution. I rate the product's price a six on a scale of one to ten, where one is extremely cheap, and ten is very expensive.

I would ask those who plan to use the solution before implementing any tool to know their processes very well since it can help you put them across clearly, allowing the tool to support them. If you don't know your process, and you keep doing reengineering again and again, no tool in the world can support you. My simple suggestion to anyone would be to consider visualizing what you expect from the platform. If you know what you are looking for, then a platform like Salesforce can deliver it.

Salesforce is a very easy tool to use since it requires one to undergo a plug-and-play process. It can be up and running in a matter of a few weeks. If you ask me, I would suggest that you use Salesforce.

I rate the overall tool a nine out of ten.