Salesforce Reviews

I use the solution to update the client's information, create reports on how the clients work, and get information about the client assigned to me.

Reports are the most valuable features of the product. We get the information of your clients easily and fast. We can produce the reports that we need easily.

The product must improve the integration process. Many processes have to be done manually. We use a lot of WhatsApp in Latin America. The product is not integrated with WhatsApp. So, after talking with the client, I have to go to Salesforce and update about my conversation with the client. The product must also be integrated with emails. Integrating with WhatsApp would help record client conversations and save a lot of time.

I have been using the solution since 2006.

The tool is stable.

The tool is scalable. People come in and go out. We have no problems. It doesn’t slow down or have performance issues. Approximately 500 users are using the solution in my organization.

My company chose Salesforce because it is easy to use. It offers a cloud solution and is a prestigious company.

I recommend the product to others. We have to be very disciplined with all the information that we log into the system. It provides us with information and reports about our work. It's a good solution. Overall, I rate the solution a nine out of ten.

We use the solution for CRM purposes.

The product is quite user-friendly. It’s quite easy to lock in an opportunity or a lead. Salesforce can be easily tailor-made to whatever we want if we're willing to spend the money on different modules.

The tool must provide better reporting and dashboard capabilities. The tool could provide AI features in its future releases.

I have been using the solution for five years.

The tool is very stable.

The tool is very scalable. We can scale to any level when we are on a cloud instance. We just have to pay more money. I rate the scalability a nine out of ten. There are ten people in my team using the product.

The technical support is very good. Salesforce runs seminars every year, and there’s a pretty massive turn-up every time.

Positive

We use ServiceNow for the help desk. It's quite good. It's quite powerful. As ServiceNow moves up the chain from the help desk into provisioning, there will be a problem. I've also been working with Juniper.

The solution is cloud-based. We just got the login access.

An external contractor does all the maintenance. There’s no major issue.

The product is pretty expensive. It could be a little cheaper. The pricing model depends on how heavy our use is and how many users we have. It becomes a big problem as we scale up and get more users. It becomes expensive.

The tool has better integration all the way through, whether downstream or upstream. For a small company, it's quite good. ServiceNow is moving up on the value chain. We must choose what is more suitable for our company, how much we must train our employees, and how big the deployment would be. Overall, I rate the product an eight out of ten.

We use the product for patient monitoring. 

The tool's most valuable feature is performance. 

Salesforce needs to improve integrations. They need to integrate generative AI. 

Salesforce's stability is good. I rate it a nine out of ten. 

The tool's scalability is good. We have around 60-70 users who use it extensively. 

The tool's technical support is good. 

Salesforce's deployment is straightforward. 

The tool's deployment was done by a consultant team. 

Salesforce's licensing costs are yearly. It is expensive. 

I rate the product a nine out of ten. 

I use Salesforce to create reports from the database. I use it to check whether the things I use are in the database.

The solution is pretty easy to access and has good customization.

The solution could be more intuitive with regard to customization and navigation.

Salesforce should provide faster curation of reports.

I have been using Salesforce for six months.

I rate Salesforce a nine out of ten for stability.

Salesforce is a scalable solution.

I would recommend Salesforce to other users.

Overall, I rate Salesforce a seven out of ten.

My use cases include business development courses and reporting.

I can get live reports on our traffic every day. I log into the dashboard of Salesforce.

Salesforce could provide more alerts and more notifications. 

In future releases, Salesforce can provide more integration into Elastic Cloud and Slack channels.

I have been using this solution for three months. 

I would rate the stability a nine out of ten.

Around 12 end users are using this solution in our company.

I would rate my experience with the initial setup a five out of ten, where one is difficult, and ten is easy.

I would recommend using the solution. Ensure to integrate Salesforce into your existing business setup. It will help Salesforce to easily adapt.

Overall, I would rate the solution an eight out of ten.

We use the solution as a CRM. We manage opportunities, leads, and partners. We run the whole sales cycle through Salesforce.

The product has made our dealings with partners and clients much more structured. Our lead management process is also much more structured.

The test functionality and the adjustable reports are valuable features. The product is customizable, but we must pay for it. I use the mobile application. The functionality and convenience of the mobile application are good enough. It satisfies our requirements.

It would be better if we could design our reports much more easily. We need to use consultancy every time to design new reports. The forecast functionalities can be improved.

I have been using the solution for one and a half years.

The tool is stable.

We have ten users in our organization. We have it in multiple locations.

The initial setup is straightforward. The deployment took 20 to 25 days. It is not difficult to maintain the product.

The deployment was done by a consulting company.

We have seen a return on investment from the product.

The modules are too expensive.

We don’t have a large team. We have many partners, though. They resell our services to third-party clients. We can manage the registration formally via Salesforce. We did not require technical support because we work with a consultant company. They adjust it for us. We don't need additional technical support until now. I will recommend the product to others. Overall, I rate the tool a nine out of ten.

The solution is used for managing customers and dues. It is a CRM.

It is easy to track customers. We can manage opportunities easily. The solution provides analytics and insight into our performance.

The product must provide a reminder to pursue opportunities. We must receive a reminder if we have registered a deal and have not taken it forward. The product must provide more insights and analytics.

I have been using the solution for five years.

The tool is stable. I rate the stability a nine out of ten.

The tool is scalable. About ten people in our organization use the product.

The initial setup is not very complex, but it is not straightforward. It doesn’t take much time to deploy. The knowledge base is challenging. The deployment took about three days. The solution is cloud-based.

Professionals did the deployment.

We see value in the product. We can manage our customer engagement and interactions. We can always follow up.

The tool is quite pricey compared to other products.

It is a good solution. If an organization has the budget, they must choose Salesforce. Overall, I rate the solution an eight out of ten.

I use the solution for sales and opportunity management. It helps with my business functionalities. 

The products improve my visibility over opportunities. 

Salesforce provides opportunity management, including stage management. It offers basic functions to categorize opportunities as lead, qualified, or committed. I can share these opportunities with my peers and managers.

The tool needs to improve its UI. 

I have been working with the product for three years. 

Salesforce is stable. 

The product is scalable. 

I did not directly establish communication with Salesforce. Instead, a separate customer support team from my company interacted with their customer support team.

Salesforce offers thousands of features and functionalities. I recall using a tool called Clari, which served as a supplement to Salesforce, providing a better UI/UX. This tool facilitated easy management of opportunities and businesses, especially on a mobile platform. I rate it a four out of ten.