Salesforce Reviews

We use the solution as a CRM. We manage opportunities, leads, and partners. We run the whole sales cycle through Salesforce.

The product has made our dealings with partners and clients much more structured. Our lead management process is also much more structured.

The test functionality and the adjustable reports are valuable features. The product is customizable, but we must pay for it. I use the mobile application. The functionality and convenience of the mobile application are good enough. It satisfies our requirements.

It would be better if we could design our reports much more easily. We need to use consultancy every time to design new reports. The forecast functionalities can be improved.

I have been using the solution for one and a half years.

The tool is stable.

We have ten users in our organization. We have it in multiple locations.

The initial setup is straightforward. The deployment took 20 to 25 days. It is not difficult to maintain the product.

The deployment was done by a consulting company.

We have seen a return on investment from the product.

The modules are too expensive.

We don’t have a large team. We have many partners, though. They resell our services to third-party clients. We can manage the registration formally via Salesforce. We did not require technical support because we work with a consultant company. They adjust it for us. We don't need additional technical support until now. I will recommend the product to others. Overall, I rate the tool a nine out of ten.

We use Salesforce in CRM, email campaigns, and marketing. 

The tool's most valuable features are email campaigns, WhatsApp campaigns, and the CRM system. 

Though Salesforce's customer support is good, something is amiss with it. We faced some challenges in the ticket generation system, and I had to directly connect with our third-party vendor from whom we purchased the product.

I have been working with the product for one and a half years. 

I rate Salesforce's stability a five out of ten. 

I rate the solution's scalability a ten out of ten.

Salesforce's deployment is easy and completed in a few days. 

The product is neither expensive nor cheap. 

I rate Salesforce a seven out of ten. 

We use Salesforce to track the sales pipeline.

Salesforce is a very comprehensive tool. We use the solution to map the sales pipeline and see how it is going and where it is pending. We put reminders about when we need to contact the customers to take follow-ups. Salesforce has helped us to find the strongest connection with the customers.

Salesforce is not very user-friendly, and a person won't understand it unless proper training is provided.

I have been using Salesforce for the last six months.

Salesforce is a stable solution.

I rate the solution a nine out of ten for stability.

Salesforce is a scalable solution. We are a 25-member team, and each one of us has access to the solution.

The return on investment with Salesforce is quite satisfactory.

The solution's pricing is competitive.

Overall, I rate Salesforce a nine out of ten.

We use the product for patient monitoring. 

The tool's most valuable feature is performance. 

Salesforce needs to improve integrations. They need to integrate generative AI. 

Salesforce's stability is good. I rate it a nine out of ten. 

The tool's scalability is good. We have around 60-70 users who use it extensively. 

The tool's technical support is good. 

Salesforce's deployment is straightforward. 

The tool's deployment was done by a consultant team. 

Salesforce's licensing costs are yearly. It is expensive. 

I rate the product a nine out of ten. 

Salesforce helps to track and record the buying behavior of customers. 

The product needs to improve integration. 

I have been using the product for more than a year. 

I rate Salesforce's stability an eight out of ten. 

The product is scalable. My company has over five customers. 

The tool can be deployed with third-party help. 

I rate Salesforce an eight out of ten. 

We only use Salesforce for making offers for our customers. It is a tool to create some prices and generate offers.

There have been no improvements in my section due to the use of Salesforce.

We have our offers in one place, which allows us to see what offers we have provided to our customers.

The interface is not self-explanatory. We don't receive the correct error messages when errors occur in our calculations. Our solution is not the best it could be.

We have been working with Salesforce for two years.

Salesforce is stable.

We had no online solution before Salesforce. We only worked offline with Microsoft Word and Excel.

I have no idea about the initial setup process. We have only a website to start with our process without any setup.

In my situation, I don't have benefits from using Salesforce, which makes it not the right solution for me.

I'd rate the solution four out of ten.

I use the solution for sales and opportunity management. It helps with my business functionalities. 

The products improve my visibility over opportunities. 

Salesforce provides opportunity management, including stage management. It offers basic functions to categorize opportunities as lead, qualified, or committed. I can share these opportunities with my peers and managers.

The tool needs to improve its UI. 

I have been working with the product for three years. 

Salesforce is stable. 

The product is scalable. 

I did not directly establish communication with Salesforce. Instead, a separate customer support team from my company interacted with their customer support team.

Salesforce offers thousands of features and functionalities. I recall using a tool called Clari, which served as a supplement to Salesforce, providing a better UI/UX. This tool facilitated easy management of opportunities and businesses, especially on a mobile platform. I rate it a four out of ten. 

The field configuration level point of view is not big because we have been struggling with it for six months.

I have been using Salesforce for six months.

I rate the solution’s stability a seven out of ten.

I rate the solution’s scalability a seven out of ten.

We are evaluating Freshworks and Zendesk.

We focus on integration. We integrated the ticket details from Salesforce to ServiceNow. The same is true with Zoho CRM tickets to Salesforce.

Other tools have similar features to Salesforce. If we can replicate those features in Salesforce, it will be helpful. For example, new elements should be introduced for any user transitioning from ServiceNow to Salesforce, enabling developers to understand the integration points required. Integration at the cloud level is essential, and thorough documentation is necessary.

We need pricing information to access account requirements for integration platforms in Salesforce, which can be challenging compared to other developer resources.

Overall, I rate the solution a six out of ten.