The solution is used for managing customers and dues. It is a CRM.
Business Development Manager at Computer Learning centre
A scalable product that enables organizations to manage customer engagement and interactions easily
Pros and Cons
- "We can manage opportunities easily."
- "The product must provide more insights and analytics."
What is our primary use case?
What is most valuable?
It is easy to track customers. We can manage opportunities easily. The solution provides analytics and insight into our performance.
What needs improvement?
The product must provide a reminder to pursue opportunities. We must receive a reminder if we have registered a deal and have not taken it forward. The product must provide more insights and analytics.
For how long have I used the solution?
I have been using the solution for five years.
Buyer's Guide
Salesforce
January 2025
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Learn what your peers think about Salesforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
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What do I think about the stability of the solution?
The tool is stable. I rate the stability a nine out of ten.
What do I think about the scalability of the solution?
The tool is scalable. About ten people in our organization use the product.
How was the initial setup?
The initial setup is not very complex, but it is not straightforward. It doesn’t take much time to deploy. The knowledge base is challenging. The deployment took about three days. The solution is cloud-based.
What about the implementation team?
Professionals did the deployment.
What was our ROI?
We see value in the product. We can manage our customer engagement and interactions. We can always follow up.
What's my experience with pricing, setup cost, and licensing?
The tool is quite pricey compared to other products.
What other advice do I have?
It is a good solution. If an organization has the budget, they must choose Salesforce. Overall, I rate the solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Director of Sales at a tech vendor with 1,001-5,000 employees
Helps us reach a broader market, but the workflow could be improved
Pros and Cons
- "It helps us reach a broader market or audience without sending individual emails."
- "The platform flow for the product could be better. It is cluttered with a lot of components."
What is our primary use case?
We use Salesforce for sales tracking and forecasting. We also use it as a prospecting tool to reach customers, automate the responses, and follow up. It helps us reach a broader market or audience without sending individual emails.
What needs improvement?
The platform flow for the product could be better. It is cluttered with a lot of components. How it is structured and customized aligns differently with my preferred way of managing tasks and information. However, it is subjective, and the experience can vary among team members.
For how long have I used the solution?
We have been using Salesforce for 15 years.
What do I think about the stability of the solution?
The product is finely stable. I rate the stability a six out of ten.
What do I think about the scalability of the solution?
The platform's scalability is a six or seven out of ten.
How are customer service and support?
I never contacted the technical support team directly. Our organization communicates with them.
What's my experience with pricing, setup cost, and licensing?
Salesforce is overpriced.
What other advice do I have?
It is a fine CRM tool and meets all the essential requirements. However, there are better tools in the market.
I rate Salesforce a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Salesforce
January 2025
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Learn what your peers think about Salesforce. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
837,501 professionals have used our research since 2012.
Solution Sales l Solutions : RPA , Agility, Atlassian and Development at a tech services company with 1,001-5,000 employees
An user-friendly solution that helps to manage pipelines but UI is old
Pros and Cons
- "The tool's most valuable feature is user-friendliness."
- "Salesforce's UI design is old and slow."
What is our primary use case?
I use Salesforce to manage pipelines.
What is most valuable?
The tool's most valuable feature is user-friendliness.
What needs improvement?
Salesforce's UI design is old and slow.
What do I think about the stability of the solution?
I rate the tool's stability a seven out of ten.
What do I think about the scalability of the solution?
I rate Salesforce's scalability an eight out of ten.
Which solution did I use previously and why did I switch?
We switched to the product since Salesforce is the market leader.
How was the initial setup?
The tool's deployment was easy and was completed in six months. It requires two offshore resources for maintenance.
What's my experience with pricing, setup cost, and licensing?
Salesforce is expensive, and I rate it an eight out of ten.
What other advice do I have?
I rate the product a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solution Leader at HORSA
A useful solution that works well with Talend, but the UI could be improved
Pros and Cons
- "Salesforce works well with Talend."
- "The UI could be improved."
What is our primary use case?
I provide the solution for customers, and we work with Salesforce APIs to get and update data. We get data from instances of Salesforce for masked data. Then we reupload the data in GDPR.
Our process runs on Talend, and we use Salesforce with that and use APIs.
What is most valuable?
Salesforce works well with Talend.
What needs improvement?
The UI could be improved.
For how long have I used the solution?
We've used Salesforce for a few years.
What other advice do I have?
I rate Salesforce a six or seven out of ten. I recommend the solution to others planning to use it.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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