We are a consultant, so we build solutions for customers. Some of their use cases are for dashboarding, business intelligence, predictive capabilities, and planning.
EPM Consultant at a consultancy with 51-200 employees
You don't need a lot of technical knowledge to use the product and it is very easy to learn and easy to use
Pros and Cons
- "I like the predictive features of SAP. It's easy to use tools for an end-user."
- "Pricing is fine for the BI license, but when it comes to client license, that fee is a bit high."
What is our primary use case?
What is most valuable?
I like the predictive features of SAP. It's an easy to use tool for an end-user.
You don't need a lot of technical knowledge to use the product and it is very easy to learn and easy to use. It gives you flexibility in designing your own dashboard with its new analytics designer.
These are new features that they implemented three or so months back. It provides you the ability to design your own dashboards with more flexibility and it opens more opportunities as well.
What needs improvement?
Pricing is fine for the BI license, but when it comes to client license, that fee is a bit high.
For how long have I used the solution?
I have been using SAP Cloud Platform for the past year and a half.
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SAP Analytics Cloud
March 2025

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How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
I would rate it an eight out of ten.
Sometimes it has less flexibility when doing something. You can only do with what is available in SAP. We can't double up anything in SAP. I would take off two points for that.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner

Manager Finance at a tech services company with 1,001-5,000 employees
A user-friendly and flexible solution that combines BI and predictive analytics
Pros and Cons
- "It's so user-friendly."
- "I would also like to have more advanced features for predictive analytics."
What is our primary use case?
We use it for all our reporting right now. Everything is happening in SAP, and all dashboards are there, and all data comes through in real-time. We have thought management there, and Azure Operations Management is dependent upon SAP.
What is most valuable?
It's so user-friendly. The configuration is done by the user, not by an IP or anybody. It's also very flexible.
What needs improvement?
I would like to have some functionality when they have a live connection with our BW. Some of the functionalities SAP promotes, like integration, aren't available to me. I would also like to have more advanced features for predictive analytics.
For how long have I used the solution?
We have been using SAP Analytics Cloud for a few months.
How are customer service and technical support?
I'm not satisfied with technical support because they're taking some time. Sometimes I think they could be faster.
How was the initial setup?
It's cloud-based, and no installation is required. Deployment time and the number of personnel largely depends on the project. The implementation time was less than three months, and I think it was quite easy.
What's my experience with pricing, setup cost, and licensing?
I think we have 50 active licenses. Right now, I think it's okay, and it's fine for us. It's not that costly as such for the time being.
What other advice do I have?
I would recommend this product to potential customers.
On a scale from one to ten, I would give SAP Analytics Cloud an eight.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP Analytics Cloud
March 2025

Learn what your peers think about SAP Analytics Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,989 professionals have used our research since 2012.
Senior Manager , Team Leader Data Analytics at a tech services company with 501-1,000 employees
Good planning and reallocation features, average support, and not complex to deploy
Pros and Cons
- "The business intelligence features should be improved because there is a lack of functionality regarding that part."
What is our primary use case?
I am an SAP consultant and Analytics Cloud is one of the products that I work with. It is used for business intelligence and planning.
What is most valuable?
The planning functionality is good.
What needs improvement?
The business intelligence features should be improved because there is a lack of functionality regarding that part.
For how long have I used the solution?
I have been working with SAP Analytics Cloud for one year.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
Scalability-wise, this is a good product.
How are customer service and support?
The technical support from SAP is average.
How was the initial setup?
The initial setup is not complex. However, the length of time required for deployment depends on the project, and what you have in the project's scope. It can take days or it can take months.
What about the implementation team?
We implement this product for our clients.
Which other solutions did I evaluate?
The BI capabilities are not competitive when compared with other BI tools.
What other advice do I have?
My advice for anybody who is looking into implementing this product is to enlist the help of consultants to get started. This is the service that my company offers.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director & Co-Owner at a tech services company with 201-500 employees
Good for planning and integrating with SAP systems, but needs better integration with non-SAP systems, big data, and social media
Pros and Cons
- "Planning and integration are the most valuable features. It is useful for planning, and it is useful for integrating with on-prem or cloud SAP solutions."
- "Its integration or connectivity with non-SAP systems, big data, and social media, such as YouTube, LinkedIn, et cetera, can be improved. This is where SAP has limited features as compared to other solutions."
What is our primary use case?
We are using it for enterprise-wide analytics. We have on-prem as well as cloud deployments.
What is most valuable?
Planning and integration are the most valuable features. It is useful for planning, and it is useful for integrating with on-prem or cloud SAP solutions.
What needs improvement?
Its integration or connectivity with non-SAP systems, big data, and social media, such as YouTube, LinkedIn, et cetera, can be improved. This is where SAP has limited features as compared to other solutions.
There is very little documentation. They could provide additional training and resources.
For how long have I used the solution?
I have been using SAP Analytics Cloud for the last two years, but overall, I have been using analytics for the last 15 years.
What do I think about the stability of the solution?
We found it to be pretty stable over the last two years.
What do I think about the scalability of the solution?
We hope so. We have not reached a level to be able to say how good it is and how quickly scalable it is, but we believe that it would be scalable. I do not have a proof point to say that it is 100% scalable.
How are customer service and support?
So far, we've been able to resolve most of the issues on our own. Their support is average. It is not great, but it is also not bad.
How was the initial setup?
Its setup is easy.
What's my experience with pricing, setup cost, and licensing?
Its price is slightly on the higher side.
What other advice do I have?
I would rate it a seven out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Senior Consultant SAP / BW / SAP BOBJ at a tech services company with 51-200 employees
Easy to onboard new users with decent pricing and good reliability
Pros and Cons
- "It offers good backup capabilities."
- "Technical support could be more helpful and responsive."
What is our primary use case?
The solution is good for handling projects via dashboards for finishing projects and understanding budgets (if we're over or not), financials, working capital, et cetera.
What is most valuable?
If you need to give a chart for training for sales, you can show profits for the company. You can use it for smart discovery and for using data to search and give you more date information about the data and what happened when.
The pricing is decent.
The onboarding process is pretty good.
It offers good backup capabilities.
The solution is stable.
The scalability is there if you need it.
What needs improvement?
Technical support could be more helpful and responsive.
For how long have I used the solution?
We've been using the solution for six years.
What do I think about the stability of the solution?
The product is stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The solution is scalable and easy to expand.
How are customer service and support?
While technical support is okay, sometimes it takes a bit too long to get help when you open a ticket.
How was the initial setup?
It's easy to onboard users at the outset.
What was our ROI?
It's a good investment.
What's my experience with pricing, setup cost, and licensing?
The pricing is okay. It's not overly expensive.
That said, sometimes I only need to deploy one user and it's expensive. You need to buy it in bulk, for maybe five users or more.
What other advice do I have?
We are an implementor.
We are using the latest version of the solution.
I'd rate the solution at a ten out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Project Manager at a tech services company with 51-200 employees
Pre-built reports facilitate data unification but documentation issues hinder complete integration
Pros and Cons
- "We are satisfied with the technical support from SAP because when we reached out, we were able to get very good support from SAP colleagues."
- "Documentation-wise, we see some gaps when trying to connect different solutions. Some generic documents are available, but the steps maintained are not accurate. There is room for improvement in documentation."
What is our primary use case?
All our customers are using SAP Analytics Cloud for reporting purposes and data analytics. They have their data in different databases, and with SAP Analytics Cloud, we are unifying and providing reports using SAP Analytics Cloud and data spheres.
What is most valuable?
In SAP Analytics Cloud, there is a functionality called the best practice reports. SAP provides pre-built reports for certain functions and certain modules. For example, for SuccessFactors and S/4HANA Cloud, there are pre-built reports available which are commonly used by customers. This functionality is very useful, as once connectivity is done, it allows users to easily populate data and generate reports from the system out-of-the-box.
What needs improvement?
Documentation-wise, we see some gaps when trying to connect different solutions. Some generic documents are available, but the steps maintained are not accurate. There is room for improvement in documentation.
For how long have I used the solution?
I have been working with SAP Analytics Cloud for around six months.
What was my experience with deployment of the solution?
We faced some complexity during deployment due to the predictive analytics feature. When initial login is given, and predictive analytics is enabled from SAP for me, if done with two different IDs, then two instances are created. This is not documented, and we had to go back and forth with SAP to resolve it.
What do I think about the stability of the solution?
I would rate the stability of SAP Analytics Cloud around eight on a scale of one to ten.
What do I think about the scalability of the solution?
SAP Analytics Cloud is scalable. I would rate its scalability up to nine on a scale of one to ten.
How are customer service and support?
We are satisfied with the technical support from SAP because when we reached out, we were able to get very good support from SAP colleagues.
How would you rate customer service and support?
Positive
What's my experience with pricing, setup cost, and licensing?
I normally do not deal with the commercials, so I am not aware of the pricing part of it.
Which other solutions did I evaluate?
From a client perspective, there are different competitors. Some customers compare SAP Analytics Cloud with Microsoft Power BI. However, it's important to compare features like-for-like as they have different versions and features.
What other advice do I have?
At the moment, I would rate SAP Analytics Cloud between seven to eight, so we'll put it as seven, allowing some small gap for improvement. I rate the overall solution a 7 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 23, 2025
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