SCSM Reviews, Competitors and Pricing

reviewer1093260

IT Consultant at a tech services company with 11-50 employees

May 4, 2023

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A stable and scalable central management solution

Pros and Cons

"It is a simple solution that is easy to configure."

"The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard."

What is our primary use case?

My clients use it as a central management solution.

What is most valuable?

It is a simple solution that is easy to configure.

What needs improvement?

The product needs to improve its integration with other tools. It also needs to have a better UI and a simple dashboard.

For how long have I used the solution?

I have been working the product for ten years.

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What do I think about the stability of the solution?

The solution is stable and I would rate its stability an eight out of ten.

What do I think about the scalability of the solution?

I would rate the tool's scalability a seven out of ten.

How was the initial setup?

The product's setup is easy. I would rate the solution's setup a seven out of ten. The product's deployment took three days to complete.

What other advice do I have?

I would rate the product an eight out of ten. You need to keep your configuration simple.

Which deployment model are you using for this solution?

On-premises

Disclosure: My company has a business relationship with this vendor other than being a customer: partner

Zakriya Khalid

Technology Specialist Manager at a tech services company with 501-1,000 employees

Nov 5, 2018

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We use it for the reporting, deployment, and ITSM services. But, I suggest training to use this solution properly.

Pros and Cons

"Once we had an issue with a desktop download that would not open."

What is our primary use case?

The primary use is for administrative use. We use it for the reporting, deployment, and ITSM services.

What is most valuable?

It is easy to download from the Microsoft site. And, if you wish you can do a download trial, and deploy in a virtual lab. It is easy to use. It is fairly user-friendly.

What needs improvement?

There are a few bugs. I would definitely suggest that if the end user is a layman, he needs to be trained how to use the solution properly.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

The scalability is a collaborative with SCOM, and SCSM. SCSM is a configuration manager for page and software development. You can see your systems which have been updated and it can easily deploy the new things as well. You can also see it is a collaborative operations manager and integration manager. Sometimes there are resource qualities that you gain in multiple services one point to another point.

How is customer service and technical support?

In the past, I had to use tech support when I installed SCSM from a desktop and it would not open. I sent a ticket to Microsoft and in around a half an hour, they replied to me and within 10-15 minutes, they resolved the issue. I t was fast and good service.

What's my experience with pricing, setup cost, and licensing?

It is a lower price vs. other things on the market.

Disclosure: I am a real user, and this review is based on my own experience and opinions.