SolarWinds NPM Reviews

We primarily use the solution to try to monitor all of our AWS services, including the servers and the cloud. We use both, and this actually helps us with monitoring and certain applications.

The best part of the solution is the sharing display. It gives a general public ID wherein everyone can link to a public display. That's a good feature.

I expected more from the solution. I thought it would be just like the Orion Platform. On Orion, for example, you can spot all the different widgets and everything from the dashboard. This solution is less simple. There are charts and lines and numbers. It might be helpful if the solution offered some more extensions, like a log that could add up your display on the dashboard.

I have mixed feelings about the solution. I started off thinking that this would be a replacement to all of our other dashboards, like Cloudworx. However, it didn't show me that promise. I wouldn't want to replace the other dashboards that we started with because it wouldn't generate reporting. It would be helpful if it would help visualize information better.

There needs to be more integration of widgets, especially for reporting purposes.

The solution would benefit enormously from more automation, especially around reporting.

SolarWinds NPM has been in our company for two years now, but we have just recently started to utilize the solution effectively. We've begun to get the full effect of the product, I would estimate, only in the past few months.

The stability is weak in comparison to other solutions. CloudWatch is far better in the stability aspect. The solution is a bit slow.

The solution has the potential to scale. I'm not sure if my company has tried to do so or if they plan on doing so, so I can't speak from any personal experience.

We are actually in the process of replacing a lot of items. This solution didn't do the things we expected, so don't know the likelihood of scaling it in the future, or continuing to use it.

For the most part, our IT teams are the ones that are on the solution. Not everyone in the company is on it.

Technical support has always been great. They are very responsive. We've been satisfied with their level of support.

We didn't previously have any other hybrid platform to monitor. We were just using CloudWatch for our AWS services. With SolarWinds, we have the potential to take a look at everything across the board. 

The initial setup was straightforward. It was really smooth.

I personally did not handle the deployment part, however, the rest of the team who supported me had handled the process and it was my understanding that they didn't have any issues.

I don't deal with licensing or pricing, so I wouldn't be able to guess how much we pay for the services or if they are monthly or yearly. I'm not sure what our license agreement looks like.

We just use the product. We're not consultants or resellers.

I'm not sure of which version of the solution we are currently using. It may be the most recent.

I do believe that in the future, users will gravitate towards using one solution for monitoring all the servers and applications. However, right now this product needs a lot of plugins. Currently, a lot of improvements are needed before the solution gets to a good place in terms of usability.

I'd rate the solution eight out of ten.

We primarily used the solution for routers and switches.

The "Performance Analyzer" feature is the solution's most valuable aspect. It's able to do the bounded graphs of all the interface stats, from errors to broadcasts and to current traffic. With a click of a button you're able to, in one interface, look at historical data for those items.

From the troubleshooting point of view, just having that peace of mind is great. I think it was kind of a neat feature they added. However, it obviously depends on who's using the platform. I use it as a troubleshooting tool mostly for historical data. That's kind of why I have a monitoring system. We rely heavily on that. We are supposed to be on 24/7 so if some resource is knocked out we can just do troubleshooting using historical data. Performance Analyzer was one of the core features I thought was pretty cool.

The idea that you can automatically trigger alerts from the TRAPS received is still something that still hasn't really taken off or worked properly. We have to manually go into the database and create SQL queries or SQL queries, to be able to match those and trigger those as alerts. On the engine itself, the Orion platform, just being able to receive the TRAP and generate the alert or something like an alert is a manual process.

We have all of these other networks that rely heavily on their own vendor protocol for monitoring, and then what the vendor has in place is just a place to be able to northbound, whatever it received to another server. 

It becomes tricky when you're trying to, for example, dry contact monitoring for power, etc. Those are not necessarily your network, they're using dry contacts. Just analog. The vendor needs to get all the information, and then put it into a format that actually works to be able to be received by other networks.

Basically, it's just important to have some sort of TRAP alert generation. There's no point of us trying to do queries into the database.

Before I joined my current company, I had been using SolarWinds for about six years.

The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes.

In terms of scalability, there is room for improvement. When you start monitoring, if you have so many interfaces and you're trying to monitor them at a faster interval, or a shorter interval, you get to a point where you need to request another node.

If you have a router that has over 400 interfaces, you need a very robust server. If you don't you'll end up running into issues.

I've never really reached out to technical support. I understand that it's alright. The very few times I've needed assistance, I was able to get some things from the SolarWinds page and their knowledge base. That's where almost everything you would need is found. 

For the most part, I've not had issues that required me to go past their knowledge base. The other thing is, when people do try to reach out past the knowledge base, the support staff always bounce back with a question like "Hey, did you check the log?" It can be frustrating because obviously you've looked and that's why you're calling. Because the answer isn't there.  

For the most part, they do a great job of having people share stuff on their knowledge base. Once you get access to that, most of what a general user would need is on there, if they running into something. The few times I've actually worked with support, it was in relation to something that was related to an enhanced feature. The experience, overall, I'd say has been okay.

The initial setup is very straightforward.

It's easy. A user can download the file, then they simply click the installer and it provides simple step-by-step click-through style instructions. It's been very intuitive for the most part. Before installation, it's important to consider space requirements, resources for the server, etc. before jumping in. Users will also need to consider (if they're running netflow) whether to save the data on the email server or not. It's possible to run out of space that way, however. There are various guidelines, however, at the end of the day, the installation process isn't complex in and of itself. 

I no longer work at the company that uses Solar Winds, so I don't have information about what they were paying or what they pay now. The current package I'm using myself is a free package as I do a comparison between PRTG and SolarWinds.

We're in the process of doing a comparison between SolarWinds and PRTG. 

At my old company, we were always using the current version of the solution. We'd like to keep up to date with the latest releases. The company even changed over when there was a move from a 2012 Windows server to an updated version of Windows (16).

We had a single server located in one location and all the other devices were networked. Sometimes SolarWinds was used as a slot receiver and trap receiver for some of those devices that have their own "NMS" (network managed system). It's not really proprietary, but we had a northbound interface to be able to send syslogs or TRAPS. SolarWinds was used as the one central location to be able to receive and process alarms and alerts for any trigger actions.

I'd rate the solution eight out of ten. The solution is kind-of expensive, but at the end of the day, it's quite robust. It has several great functionalities. It has groups, maps, almost everything. It's just a matter of the price point that makes it somewhat prohibitive.

The primary use case of this solution is for network monitoring.

The biggest thing for me is that it provides enough information for me to monitor. It alerts and provides you with the information that you need.

SolarWinds is one of those tools that work across the spectrum with different products, such as Cisco HP.

It is very customizable. I am quite happy with what it gives me.

I can say that SolarWinds is good on the market, but it's also expensive. The price is an issue.

It would be nice to have the device tracking software as part of the Network Monitoring suite. If you go with Spiceworks, which a free shareware product, they will give you all of that type of information. They will tell you that this is all of the features you have and this is what is up and what is down, and they will tell you if the device is a laptop or if this computer is plugged into this port, which is handy. SolarWinds has that tool, but it's an additional license.

Sometimes there are issues when upgrading to a new version of the product.

The market is always changing, but one thing that would add value would be analytics. Many put that into a SIEM-type solution, but from a network point of view, if I had analytics on my network to expand with then it would be helpful. I would say normally this port does this much traffic and over the last six months it's doing that much traffic, and then all of a sudden, today, it's doing an amount that isn't normal. It means that something is wrong in your environment and you can start an investigation.

When you are dealing with a large network, there is a lot of information coming through. If you had a system that did some sort of analysis and collating of information into smaller blocks, you could quickly look at a dashboard and say these are ten points I need to go and look at because these are things that are not 100% correct in the environment.

I have been using SolarWinds for about ten years.

We have four or five users, and we have approximately 150 devices that it's monitoring.

I have contacted technical support once or twice. I logged a ticket and they responded quite promptly, and they tried to help me with it.

The only time that I have had any issues was when I was upgrading. I had one surprise in my ten year period. When I upgraded to a new version of the product, the upgrade failed. It leaves you in a position where you can't go forward and you can't go backward. You're stuck. You almost have to reinstall it from fresh and start over, which is not a great point to work from. You would like to keep all of the history and information that you have built.

It's expensive and there are costs in addition to the standard licensing.

They have additional modules, for instance. They have a device tracking software that is an extra module. It tells you which device is connected to which port on your switch. It's a module that you have to pay extra for, at about $2,000.00 to $3,000.00.

It becomes expensive when you add all of these modules, just trying to do work with basic network tools.

We don't have any plans to increase usage in the future, but we do have some additional plans on providing it as a service to other companies. That said, I don't think that we will be changing anytime soon.

I have recommended this product more than once. It's one of the better products on the market, and it also has an extensive suite.

If people are looking for network monitoring software, and are willing to pay for it, and don't want a free version, I have always said that SolarWinds is one of the better options.

I think that there is room for improvement. I have seen other products that do similar, where some elements are better and some are worse. I think that it's a good all-round product, but it can be better.

I would rate this solution a seven out of ten.

We are a reseller of SolarWinds, so that is our primary use. SolarWinds Network Bandwidth Analyzer is actually a marketing name. That is the brand name of a couple of products in a suite. The main product of the network management suite is NPM, or the Network Performance Monitor, which is qualified as a global market-leading product and has won a lot of awards in the past few years. It is the flagship for network management software.  

The cool thing about that product is that you can use it to also monitor your network cloud connections through the internet. That is quite a unique feature. With this NPM piece, called NetPath, users can see how their applications on the internet are behaving performance-wise. So, for example, you can see how your Office 365 use, status, and performance are doing on the internet. Our customers would otherwise not have a clue when they have performance issues without using this tool.  

What is good about this product is that the customers get real insights into the behavior of their network. They can see what is flowing over it. They will know what kind of data it is, like whether it is YouTube movies or if it is application information. This allows them to get an exact picture of how their network is being used.  

I see a tendency in the industry that a lot of software is going into the cloud. Customers now have to install it on-premises or they could install on-premises software in the cloud. That is also possible. So I see a tendency that software is becoming more cloud-related and I think that it is valuable for customers. SolarWinds should continue in this direction.  

As far as areas that can be improved, we already have NetPath functionality. Maybe that can be improved even more to add more options for visualization.  

We have been using the solution since 2013.  

This product is very stable. It has been a proven software solution for a couple of years. 
We have sold this to global banks who use it to manage their global networks. For this purpose, it needs to be very scalable and very stable.  

It is a very scalable solution as well. It is meant for large businesses but small and medium-sized businesses can also use this product. They can all use it, but I see more and more big companies — enterprise companies — coming to use this software. This includes data centers, global industries, banks, other financial institutions, insurance companies, and big brand names.  

We do not have to contact the technical support for SolarWinds that I am aware of. Sometimes I have heard of support cases that are resolved really quickly by SolarWinds for their clients. We can not have any kind of issues in production. The company knows this so takes this responsibility for support very seriously.  

So I would say that overall they have good support.  

I have been working with another HP product called OpenView a long while ago, but that software is now disappearing and it is being replaced by HP with SolarWinds. The big bank I worked with has already replaced all the HP OpenView software with the SolarWinds product.  

The main difference between SolarWinds network monitoring software and other software is the price and the ease-of-use of the tool. The software has also been made by network engineers for network engineers. The designers are in the industry as well. So they speak the same language and the software is being endorsed by other IT engineers.  

It is very easy to set up. We also deliver consultancy and I recommend to all our customers that they have us involved in the configuration of the software. It is easy to install but then when it is running, it has to be configured. We are good at that.  

We recommend an integrator or consultant while deploying it because this part is very important. That is a bit of marketing, of course. But we are experts with a lot of experience. We see what happens with the customers and we already know what they need and why they have the product, so we recommend they take some help from us with this. 

We do mostly one-on-one consultancy with someone who can do the job. He is engaged for a couple of days and depending on the customer's requirements he takes care of those needs. For example, some of them want to have an integration with other software, like ServiceNow.  

If they want to have SolarWinds integrated with something like ServiceNow it takes a bit more time because it adds a level of complexity. Then the client should also get training in the new product. We provide certified admin training for the software. We train about eight people at one time and they get a certification at the end of the week after a five-day training. Having a SolarWinds certified staff member is very valuable for our customers as then they are experts as well in-house.  

My advice to people who are coming to SolarWinds is that they do a training on the website and take advantage of exploring the trial version. The free trial will allow them to use the product and get to know the features before paying for it. I always recommend that smaller organizations start small. You can make the initial purchase of a very simple license which is not very expensive. Then you can build it out later to a bigger scale and then use the software company-wide.  

So the advice is really to begin small and build it out and take more licenses as you need them. You can pick the functionality that you need at the current time and scale-out. Sometimes you need more functionality or you may need more analysis as well. You can take another module and put it into the Orion platform to integrate it. Sometimes a customer might say they are having some database performance issues. We use the Orion module DPA (Database Performance Analyzer) and then they get to see a lot of information about how their applications are using the databases — like an Oracle SQL server. Another company is also producing a database performance monitoring tool for Progress Databases and some other open-source flavors. So over time, the picture is getting more and more complete to cover everything that clients want to do.  

On a scale from one to ten where one is the worst and ten is the best, I would rate this product as a nine. The reason I would give it a nine is that our customers are evaluating the software and they are big brands, like famous names in the banking industry. They really rely heavily on the software for their business. Before they purchase it, they go through a fairly strict selection procedure to get everything they need, find out if it is stable, and how well it is running. They make the product pass rigorous testing and evaluation. So if it is good for them, it is a proven solution. It is stable, scalable, reliable and not too expensive.  

We use it for our network LAN and some problem that we saw in our switching networks.

We had some interfaces where the SFP Ports were having some problems after a while. We found which of the SFP Ports was having the error and changed it, so the bandwidth become okay.

The error handling interface has been helpful. 

Mostly, we use the bandwidth monitoring because we experience problems with the bandwidth.

SolarWinds is not an all-in-compassing product. We need other products like Cisco and HPE to work with it.

It couldn't find the error to the problem because it was missing detail in the reports. The reports that we received from it weren't clear.

We aren't getting the solution that we need from the device.

We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak.

The stability is very good.

We use it every day. We use it as a monitoring tool.

One person maintains the solution.

The scalability is very good for physical machines. For virtual machines, the scalability is challenging.

We have 10 users for 2000 devices. Most of the users are admins.

We have no plans to increase our usage.

We haven't called the technical support team. 

There wasn't enough SolarWind's documentation to fine tune the system.

For networks, we prefer to use Cisco Prime.

For service devices, we use HPE OneVIew. This is helpful for HPE services.

The enterprise setup was complex because we have too many devices (about a 1000 routers). It is very challenging to tune all these devices.

Maybe the support team didn't train us well on how to use the product. We might need experts to train us.

Deployment took about six months.

We deployed it ourselves. For deployment, two people worked.

It is expensive.

We are having some problems. Our network can't find the problem. We will probably go use Cisco Prime.

We have also considered switching to Zabbix due to its support and deployment.

Some solutions are open source and free.

What I like about SolarWinds is the application health monitoring system. It's a very good system, and I recommend it to big companies in the pharmaceutical or the banking industries, for example, with large networks and very critical servers. 

The other valuable system is the DSS (decision support system). If there's a fault in the network, SolarWinds is basically capable of rectifying and resolving that problem on its own without any intervention from an IP assistant or administrator.

The evaluation time for the product is too short especially for large corporations.

I have approximately seven years of experience.

We have a hybrid cloud type of deployment.

SolarWinds is a stable product.

It's a very scalable solution because you can install different pollers.

I have not had a good experience with technical support because most of the time when I contact them, they first want to know whether you have a license. If you do, then they support you. However, if you are working on the evaluation version they do not take your queries very seriously. There is some level of support, but it's not at a high level. So, I'd rate them at six on a scale from one to ten.

Neutral

The initial setup process requires specific knowledge of the product, and if the implementation manager has the appropriate knowledge, it will not be that difficult to set it up.

The deployment can take up to two weeks depending on the size and complexity of the network.

When I compare the cost of CA Spectrum to that of SolarWinds NPM, the cost of CA Spectrum is way too high, and the cost of SolarWinds NPM is pretty low.

I mostly recommend SolarWinds, especially to companies with a low budget or to those that are not ready to spend a good amount on network management and network tools.

On a scale from one to ten, I would rate SolarWinds at eight.

The simplicity of this product is a valuable feature; everything you need is easily accessible and the maintenance is low. In addition, it is customizable which makes it possible to do anything you want with little work.

NPM gets information out fast, so troubleshooting time is reduced.

I enjoy their latest revamp of the alerting feature. However, I still think there is a little more that can be done there.

I have used this product for around 12 years.

We are currently using:

• Orion Platform 2016.2.100
• WPM 2.2.1
• NCM 7.5.1
• NPM 12.0.1
• DPA 10.2.0
• QoE 2.2.0
• IVIM 2.1.2
• SAM 6.3.0
• NetPath 1.0.1

I have encountered issues only with the Microsoft OS that it lays on.

NPM has scaled in pace with my business.

I would give their technical support a 7/10 rating.

As their customer base has increased, they have been walking through more basic troubleshooting. Thus, it takes longer to get through the basic checklists of questions that I have no doubt solve many of the other issues experienced by their customers and may not even be related to their product.

Initially, we used a home-grown solution. Since it was not scaling/developing with the rate of technology, we moved onto this product.

The initial setup was simple. I have also used Whatsup Gold and open-source Nagios; they were either too simplistic or too difficult to get actionable data.

The only thing I don’t like is that NTA license size is tied to NPM’s license size, since my organization's need for NTA is lower than our need for NPM.

We looked at other solutions, namely WhatsUp Gold, TNT software and Nagios.

Keep your imagination open and keep looking around Thwack; there are lots of great ideas in there.

It is an awesome production, I just haven’t found a way to do all my work yet.

• Easy monitoring of applications
• Networking
• Power
• Server infrastructure components

We are frequently able to attend to issues before our user community and customers are aware that a problem exists. We are also able to provide interfaces to our service desk and other users customized for their needs.

The stability when multiple modules are added could be addressed. We have the need to restart the monitoring solution on a weekly basis as we've combined NPM with a variety of other SolarWinds utilities.

I've used it for nine years.

No issues with deployment.

Yes, as noted above, the solution is not always stable and generally requires a weekly reboot. We do own a wide variety of SolarWinds products that are integrated with NPM.

No, additional polling engines can be purchased at any given time.

They have an excellent sales team however, they do not negotiate maintenance. So while you may get the product for 75% off list price, you'll pay 20% of list for maintenance every year. Once they have you on the product, they get their money back on the 20% maintenance on list every year.

First level usually doesn't get any further than running through the installation wizard, next, next, next. I've run into some scenarios where we've been requested to "start fresh" with data which is not a good resolution. We generally push for escalation and work with second and third level support/developers.

We used What's Up Gold at one company, which wasn't as feature rich, and Nagios at my present company which was quite expensive in terms of custom programming to get what we want out of the solution.

Quite easy, the "next, next, next" GUI installation with the addition of a standard SQL database usage made installation quite seamless and easy.

All in house.

I couldn't tack a dollar figure on this without analyzing all incidents/service requests entered based upon information obtained from SolarWinds. We do have recognition that profitability is affected at a rate of approximately. $58 x 700 = $40,600 per hour for each hour that either warehousing or manufacturing systems are unavailable.

We did an evaluation of continued Nagios utilization costs vs. purchasing of the complete SolarWinds package.

Examine all the products on the market and choose the solution that requires the least amount of interaction with the most amount of usable data. I haven't looked recently so I cant comment if this is that package or not.