SolarWinds NPM Reviews

The simplicity of this product is a valuable feature; everything you need is easily accessible and the maintenance is low. In addition, it is customizable which makes it possible to do anything you want with little work.

NPM gets information out fast, so troubleshooting time is reduced.

I enjoy their latest revamp of the alerting feature. However, I still think there is a little more that can be done there.

I have used this product for around 12 years.

We are currently using:

• Orion Platform 2016.2.100
• WPM 2.2.1
• NCM 7.5.1
• NPM 12.0.1
• DPA 10.2.0
• QoE 2.2.0
• IVIM 2.1.2
• SAM 6.3.0
• NetPath 1.0.1

I have encountered issues only with the Microsoft OS that it lays on.

NPM has scaled in pace with my business.

I would give their technical support a 7/10 rating.

As their customer base has increased, they have been walking through more basic troubleshooting. Thus, it takes longer to get through the basic checklists of questions that I have no doubt solve many of the other issues experienced by their customers and may not even be related to their product.

Initially, we used a home-grown solution. Since it was not scaling/developing with the rate of technology, we moved onto this product.

The initial setup was simple. I have also used Whatsup Gold and open-source Nagios; they were either too simplistic or too difficult to get actionable data.

The only thing I don’t like is that NTA license size is tied to NPM’s license size, since my organization's need for NTA is lower than our need for NPM.

We looked at other solutions, namely WhatsUp Gold, TNT software and Nagios.

Keep your imagination open and keep looking around Thwack; there are lots of great ideas in there.

It is an awesome production, I just haven’t found a way to do all my work yet.

SolarWinds NPM is used for searching equipment in the network, troubleshooting the network, and mapping the networking.

The most valuable features in SolarWinds NPM are the network search and diagnostic tools.

SolarWinds NPM could improve by adding the deepest inspection, performance networking, and IP address discovery.

I have been using SolarWinds NPM for approximately three months.

SolarWinds NPM is stable.

The scalability of SolarWinds NPM is easy to do.

We have three or four users using this solution.

The support is very good for SolarWinds NPM.

The initial setup of SolarWinds NPM is easy.

The cost of the personal perpetual license for SolarWinds NPM is approximately $2,000.

I recommend this solution to others.

I rate SolarWinds NPM a nine out of ten.

This product is useful for monitoring our network devices.

It monitors bandwidth utilized on the network and tells us whether particular nodes or particular services are available or not. 

This product is of good caliber and we get better results by using it on our network.

Not many technical people are needed for administration.

The most important feature is reporting. The reports that are generated are useful and they save a lot of time with respect to monitoring.

I would like to have a Syslog server module for this product. That would make the solution better.

We began using SolarWinds NPM a few months ago.

This is a very stable solution and we use it extensively.

SolarWinds NPM is scalable.

Up to now, we haven't opened any cases to tech support. Our local support is helping us to deal with the issues and if required, we will contact the vendor for support.

This product is easy to install.

A single technical person can deploy it.

We have a technical team aligned with our support SLA and they are helping us in this regard.

We pay a yearly licensing fee.

In summary, this is a good product and I recommend it.

I would rate this solution an eight out of ten.

We were using it to monitor network devices and the monitoring of certain servers.

It did a good job of the collection and then an investigation of the net flow of information for understanding the applications that were being used at certain locations.

They were pretty good at keeping up with things.

We have replaced SolarWinds with LogicMonitor. 

I had been working with SolarWinds NPM for five years. We stopped using SolarWinds in December of last year when it was revealed that they had been hacked with the supply chain hack and we turned it off. We began a fast-track process of trying to find something else that we could use to replace SolarWinds. We decided that we were no longer going to trust that their products have not been compromised.

At the time, we were using the latest version.

We experienced the typical ones that happen when a parameter is not well understood and that it is implemented, you end up causing issues.

The scalability was complex. 

We had 99 facilities that were a hospital holding company, and we have some 90 other facilities that we are the corporate headquarters of. In monitoring each of those different hospitals, there would be challenges with getting to all of those devices because of firewall rules.

The faculty would use it on a regular basis. There were approximately 90 users.

We contacted technical support all of the time. They were fine.

At the time I had been with the company for just over six years. They had only been using SolarWinds.

I have also been using VMware for a long time, and we are implementing vROps for alerting and monitoring.

The initial setup was pretty straightforward.

It seemed that they nickeled and dimed you for everything that you were doing. There are a lot of sub-products and it just continued to increase the price.

I would not recommend implementing SolarWinds because of the hacks, it is just not trusted.

Before they had the hack, the intrusion process I would have rated them a six or a seven but after the compromise, I would rate SolarWinds NPM a zero or one out of ten.

I am working at a company which is an Internet service provider (ISP). So, I'm monitoring the traffic on some nodes, like switches, routers, firewall, the traffic, and the CPU.

I am using the latest version, which I just downloaded from their site.

There is a customization feature, but it is not a good feature. While it's somewhat good, it is too complicated.

The aesthetic widgets should be dynamic widgets, so the customization can be even more customizable.

It is stable.

It does not take much staff to maintain.

It is scalable, but my network is not that big. We have just a few nodes.

For technical support, we are dealing with someone in Ireland. I have not always received responses to my inquiries.

I previously used PRTG, but PRTG is now forbidden in Libya. So, we switched to using SolarWinds and ManageEngine OpManager.

The set up was very easy. We didn't have any problems with the setup. The deployment took less than an hour.

We used a SolarWinds reseller for the deployment in Libya. We found them on the SolarWinds website.

The pricing is very expensive for SolarWinds. That's a huge disadvantage for it.

PRTG is easier to use, but SolarWinds is more customizable. SolarWinds also has more features, but they are complicated to use.

We are just trying the demo. I am not going to recommend this to my company because PRTG is much easier. We're looking for something that is very easy to export the reports from the dashboard. SolarWinds is sort of complicated.

If you are looking for something which is very customizable for the customization of your network, then you should go with SolarWinds. However, overall, the customization feature is also a disadvantage because it can be very complicated.

We use it for network monitoring, internet monitoring purpose and server monitoring purposes.

It allows me to see a summary of the network being monitored at a glance.

SolarWinds dashboard is very fast. Also, their interface is very good, it looks very user-friendly.

The time monitoring could be improved from every five seconds to every second. If they can move to an every-second basis, then it will improve the monitoring analysis.

I would also like to see the security system updated to prevent virus attacks.

I have been using SolarWinds NPM for around 10 to 12 years.

We have found it is definitely stable.

This product is scalable by purchasing extra modules for more servers.

They're one of the most responsive companies when it comes to support.

Positive

The initial setup wasn't complex, but not as easy as some systems either. It requires someone with experience with the network monitoring system. 

It was implemented in-house.

The charge is currently made per module for the product, and there is no option to buy it as a full system bundle which makes it costly. Also, charges are made annually, it's not a perpetual purchase.

It would not be affordable for SME level organizations.

The other solutions I evaluated were:

• PTRG
• Cisco
• WhatsUp Gold.

I would rate this product at 7.5 out of 10.

We use SolarWinds NPM for monitoring. We don't change anything, and we just look at it.

I like the tracking feature to track devices and see where they are connected. This is very practical.

The console could be more user-friendly. It would be better if SolarWinds updated the user interface.

I have worked with SolarWinds NPM for two or three years. 

SolarWinds NPM is a stable solution.

SolarWinds NPM is a scalable solution, but it costs a lot. As long as you pay, you can scale it as much as you like.

Technical support is quite efficient, but they have to be a little more responsive.

On a scale from one to five, I'll give them at least four.

Positive

The initial setup was quite complex and took a while. You need an engineer to install the solution and the database and configure everything. We have only two people accessing and maintaining SolarWinds.

We had a contractor implement this solution.

I did a proof of concept with ManageEngine. The functionalities are similar, but the ManageEngine interface is way more user-friendly.

On a scale from one to ten, I would give SolarWinds NPM a seven.

We use it for our network LAN and some problem that we saw in our switching networks.

We had some interfaces where the SFP Ports were having some problems after a while. We found which of the SFP Ports was having the error and changed it, so the bandwidth become okay.

The error handling interface has been helpful. 

Mostly, we use the bandwidth monitoring because we experience problems with the bandwidth.

SolarWinds is not an all-in-compassing product. We need other products like Cisco and HPE to work with it.

It couldn't find the error to the problem because it was missing detail in the reports. The reports that we received from it weren't clear.

We aren't getting the solution that we need from the device.

We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak.

The stability is very good.

We use it every day. We use it as a monitoring tool.

One person maintains the solution.

The scalability is very good for physical machines. For virtual machines, the scalability is challenging.

We have 10 users for 2000 devices. Most of the users are admins.

We have no plans to increase our usage.

We haven't called the technical support team. 

There wasn't enough SolarWind's documentation to fine tune the system.

For networks, we prefer to use Cisco Prime.

For service devices, we use HPE OneVIew. This is helpful for HPE services.

The enterprise setup was complex because we have too many devices (about a 1000 routers). It is very challenging to tune all these devices.

Maybe the support team didn't train us well on how to use the product. We might need experts to train us.

Deployment took about six months.

We deployed it ourselves. For deployment, two people worked.

It is expensive.

We are having some problems. Our network can't find the problem. We will probably go use Cisco Prime.

We have also considered switching to Zabbix due to its support and deployment.

Some solutions are open source and free.