We compared New Relic and SolarWinds NPM across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: New Relic offers reliable monitoring capabilities and advanced traceability features. SolarWinds NPM is commended for its adaptability and extensive network surveillance functionalities.
Room for Improvement: New Relic could improve by simplifying server removal and offering more detailed troubleshooting information. Reviewers also said the user experience could be smoother and that the documentation should be more detailed. SolarWinds NPM needs improvement in edge computing capabilities and data reporting. Users also said the performance could be better and that they would like to see expanded IPAM functionality.
Service and Support: Some New Relic customers commended the prompt and knowledgeable support, while others expressed dissatisfaction with slow response times and delayed resolutions. While some customers described SolarWinds support as helpful and responsive, others reported delayed responses.
Ease of Deployment: New Relic's setup is perceived as relatively easy, and professional services are available if needed. Some users said SolarWinds NPM was straightforward to set up, while others perceived it as complex.
Pricing: New Relic's pricing is considered a pain point for many customers, but others said it is reasonable for the features provided. There are additional costs for extra features and historical information. The cost of SolarWinds NPM varies depending on the customer’s size and requirements. Some users find it costly.
ROI: Some New Relic users reported a positive return on investment, but others were uncertain or have not observed any ROI. Some users reported immediate benefits from using SolarWinds NPM in terms of security and business outcomes, while others have not.
Comparison Results: New Relic is praised for its robust monitoring capabilities, stellar customer service, and painless setup, but some users say the solution is too pricey and that the user experience could be better. SolarWinds NPM is a customizable solution that’s easy to deploy and features comprehensive network monitoring capabilities. However, some users consider it costly and voiced concerns about technical support and user experience.
"We can manage the entire system across the network and troubleshoot the pain points."
"The most valuable feature is the ability to manage the application flow."
"Working with the solution is very easy. It's user-friendly."
"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."
"It offers helpful user metrics so we can learn more about the user experience."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"What I like best about New Relic APM is its user interface because it's simple. The most valuable feature of New Relic APM is end-to-end monitoring."
"The most valuable feature of New Relic is its ease of use."
"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."
"What I've found most valuable about the solution is that it's scalable."
"We found that it was easy to operate, and it was simple if anyone has entry-level working experience or even if someone is not experienced."
"With just three modules, I can monitor server performance (whether it’s a VM, in the cloud, or an on-premises server."
"Network performance is the main issue clients are facing. SolarWinds checks if a node is down, and we can set thresholds for performance metrics. For example, we set it up to get an alert automatically if a value is over 80 percent. It has a full dashboard that covers CP, hard disk, and node monitoring."
"I love the GUI. Almost everything is accessible through the web interface. It is very user-friendly. It is easy to drag and drop resources wherever you want them."
"The most valuable feature is the way it monitors the environment, and how user-friendly the console is for the end-user. The interface is also very easy and it captures all the information very well."
"It's a very good tool and a very stable tool."
"The most valuable features are language support and technical support."
"The Wi-Fi side needs improvement."
"It is a serious tool and requires a lot of time invested in order to understand how it works."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."
"The price could improve."
"New Relic is very slow, and the app is a bit frustrating to use, which is something that has been happening a lot in the past year. During the last six months, I have noticed that it has become extremely laggy."
"The deployment process could be improved."
"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."
"I would like to be able to invest less time in IT and ad hocs. We should be concentrating on other issues."
"SolarWinds NPM can be very slow at times. The database optimization can be done to improve the product performance."
"The tool can only monitor up to 1000 instances in a single SolarWinds console. Customers may have over 1000 instances. Hence, it needs to support a minimum of 1500 instances. It should also improve support."
"I think Solar Winds NPM needs to create a profile with documentation responsibility."
"SolarWinds needs to be improved such that it is on par with the leading products in the market."
"This solution would benefit from expanding on the capabilities within the API."
"The product is scalable, but at a cost. Extra modules have to be purchased for each extra server. The initial set up isn't complex, but will require someone who is experienced with the network monitoring system"
"Sometimes there are issues when upgrading to a new version of the product."
"SolarWinds could offer more support and insights for a broader range of devices. Currently, it focuses on routers, switches, and some load balancers. However, it lacks an out-of-the-box dashboard for monitoring firewalls and some other modern network security devices. We have to customize it a lot."
New Relic is ranked 6th in Network Monitoring Software with 152 reviews while SolarWinds NPM is ranked 4th in Network Monitoring Software with 147 reviews. New Relic is rated 8.6, while SolarWinds NPM is rated 8.2. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Prometheus, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our New Relic vs. SolarWinds NPM report.
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