We performed a comparison between ServiceNow IT Operations Management and SolarWinds NPM based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very capable and user friendly."
"It is easy to use and simple to learn."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The way this solution has helped us is that it improved our communication."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"I am impressed with the tool's ability to track information in an easy way."
"It's easy to set up."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The solution is extremely stable. We haven't had any issues in that regard. We haven't had issues with bugs, glitches, or crashes."
"Monitoring capabilities are at a high level and it is easy to see utilization, access ports, and CPU memory in real time or through a lens for long-term visualization."
"Reporting tools are a great feature along with the ability to create customized reports for you"
"The solution ranks as one of the top five monitoring tools."
"I can do everything remotely, including running PowerShell scripts or performing standard updates."
"I like that SolarWinds NPM is a strong tool for monitoring network devices, switches, and routers. It's also a user-friendly tool. My team also likes how scalable it is."
"The most valuable features are language support and technical support."
"The interface is user-friendly, making it easy to use."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"The setup and deployment could be simplified, and the pricing could improve."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"The console could be more user-friendly. It would be better if SolarWinds updated the user interface."
"A feature I would ask for is for them to have this solution available for Linux systems instead of Windows."
"It is not that stable. As a Windows software, I have seen issues with SolarWinds. The performance is slow."
"This solution would benefit from expanding on the capabilities within the API."
"Application Performance Monitoring should be included in this solution."
"Having more technical and support resources available in Saudi Arabia would be helpful."
"We decided that we were no longer going to trust that their products have not been capitalized."
"We are looking to change away from this solution because of the documentation and the solution doesn't have enough integration in our country. The documentation is too weak."
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ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews while SolarWinds NPM is ranked 4th in IT Infrastructure Monitoring with 147 reviews. ServiceNow IT Operations Management is rated 8.2, while SolarWinds NPM is rated 8.2. The top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". On the other hand, the top reviewer of SolarWinds NPM writes "High-level, comprehensive, and proactive monitoring in a user-friendly interface". ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management, whereas SolarWinds NPM is most compared with Zabbix, PRTG Network Monitor, ManageEngine OpManager, ThousandEyes and Entuity. See our ServiceNow IT Operations Management vs. SolarWinds NPM report.
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