The most valuable feature of Sophos Cloud Optix is the simple way to manage my devices on the network. Additionally, it is easy to navigate and has a user-friendly interface.
The dashboard and the process for applying policies could be more intuitive. Cloud Optix isn't that difficult once you get the hang of it, but the IT folks managing this want it to be more user-friendly.
There are times when the devices are at maximum capacity, and it takes a while before the device is updated. For example, if the device has a virus, and it's not aligned to connect to the network, even after you've scanned the device, and cleaned out the virus, once the management clears the system to allow it back on the network it takes some time. It can be frustrating when you have your line manager or in management affected trying to access the network.