Sophos XG Reviews

The product has improved our network security posture. We got some phishing and malware attacks. We found out that someone was attacking our network. Since we installed the solution, we are not facing any attacks.

IPS works smoothly. The policies and rules work fine. The network performance and reporting tools of Sophos XG are good.

We are facing a little bit of an issue with the product's web filtering capabilities. It must be improved. SD-WAN can be improved.

I have been using the solution for almost two years.

I rate the tool’s stability a seven or eight out of ten.

I rate the tool’s scalability a seven or eight out of ten. Almost 5000 people are using the solution in our organization. We have installed the firewall. It is always running.

The support takes a lot of time to resolve issues.

Neutral

I rate the ease of setup a seven out of ten. The deployment took a few weeks.

The deployment was done in-house. We needed two to three people for the deployment.

I rate the pricing a seven or eight out of ten.

I will recommend the product to others. The solution is not extremely good, but it is good. Overall, I rate the product a seven or eight out of ten.

The time taken by Sophos XG's support team to respond to and resolve an issue is an area of concern where improvements are required.

I have been using Sophos XG for four years. I use Sophos XG 210.

My company is a customer of the product.

It is a very stable solution.

The scalability of the product is okay. The users of the product in my company can use the product with all the rules and policies I have applied to the tool that made the implementation process easy.

It is easy to add more users or devices to the product.

Our company has around 300 devices on which the product is used. Our company has 50 to 60 end users of the product.

The solution's technical support is good but needs to improve in certain areas. I rate the support an eight out of ten.

Positive

Our company uses different products from Fortinet in some different locations.

Sophos XG is good for the modules it offers and if there are a large number of users. From a price perspective, Sophos XG is also good if the number of users is less.

The product's deployment process was easy.

I was the only person involved in the deployment of the product in my company.

The product can be deployed in three to four hours.

Sophos XG enhanced our company's network security and threat management since the speed and the connectivity of the VPN that it offers make it very easy to manage and don't get disconnected. When we were having CyberOne in our company, we faced some VPN connectivity issues. The VPN connectivity issue in our company was resolved with Sophos XG. With Sophos XG's username and password, users generally don't face issues related to VPN disconnection.

A scenario where Sophos XG was good for your organization stems from the fact that the performance offered by the tool is good.

The most effective feature of Sophos XG m that protects my company's network stems from the fact that it is able to protect the network by filtering out all the threats from the internet. We never faced any problems in our company's network. My company has hardly faced any problems with our computers since it hasn't been infected with any viruses for four or five years.

Sophos XG's interface facilitated our company's security management tasks since it works in an okay manner in our organization. The interface offered by the product is easy to manage since my company has three lines connected to our environment, and whenever we get a new line during which there are some disturbances, the interface allows us to manage such areas easily.

It is very easy to maintain the product.

Speaking about the cost-savings or efficiency gains from the implementation of Sophos XG, it is an okay product from a price perspective that provides the functions of a firewall.

I rate the overall tool a ten out of ten.

We are using Sophos XG, but not the latest version. The solution works as the main gateway. We are a small company of 250 employees so we also use the solution as a router.

The hardware and VPN connections are slow so we are planning on upgrading the solution. Next month we will be replacing the Sophos XG we have as it is reaching the end of life next year. We will be purchasing the XG 3000 to gain more options in the VPN tunnels.

The two most valuable feature of Sophos XG is, one the option to filter according to different applications and two, the integration with the Active Directory.

Over the last six months, we have noticed that the hardware is slow, especially the VPN connections.

Sophos would benefit if they could improve the integration with Active Directory. It does not function consistently and we have to reconfigure it to make it function again. 

Integration with IPA, which is like Active Directory for Linux servers, would be a nice feature to include.

I have been using Sophos XG for three years.

This solution is very stable. We have not had any problems in the three years we have been using Sophos XG. We did have one infection that gained access to one server in the DMZ but it was because the rules were not well configured and not because of the product.

We haven't had to scale the solution. 

Support from Sophos XG has been fine for what we have required.

We had been using Astaro. We selected Sophos XG because we knew it would be easy to set up and configure as the two solutions are similar.

Previously we were working with Astaro, so the setup and configuration of Sophos XG was easy. The implementation took less than a month.

The company that sold the firewall solution provided support hours while we were migrating the rules of our old firewall. They provided us with advice on some of the rules, especially on the routing to connect to a branch office.

We purchase an annual standard license.

I recommend Sophos XG if you are coming from pfSense or Astaro as the migration will be really easy. The learning path will also be easy. If you are coming from Barracuda or Cisco it will be more difficult especially the web interface of the firewall is not intuitive.

I would rate Sophos XG an 8 out of 10.

I primarily use the solution as a firewall. It's running on our data centers and all of our offices.

It has a simple GUI, which is good. 

The initial setup is pretty simple.

Unfortunately, there are quite a few negatives with them.

Their tech support is not great. 

The features on offer are lacking.

Basically what they don't have is proper bandwidth management for multiple WAN ports and multiple WAN ports to multiple VPN WANs. Meaning, if I have it on both sides on both the main side and on the secondary side, two internet connections, I can't bond the two of them together into a single VPN and have bandwidth managed between the two of them.

If I want to go ahead and make a VPN, right now, I have two internet connections on each side. I have to make a failover a group of four VPNs for it to go ahead and failover between them.

You're getting into a lot of rules. It's a lot of extra rules, et cetera, that has to be done. They don't have simple pointing systems where you could go ahead and make rules saying, "Hey, here's the route". They're not fully route-based VPN rules yet. You literally have to take down all the routes all over the place in order to make updates. It's tedious. 

Basically, we had the problem where we moved certain ranges from one data center to another data center. It took us about an hour of downtime to do that. We had to go ahead and we had to reset VLANs and we had re-setup all the VPNs in all the different places we reconnected. We don't have two sites, we have 25 sites. It was a lot of work.

I've used the solution for about three years at this point. 

It has its bugs and we can't get answers due to the fact that technical support is outsourced. There are some bugs that we keep running into that tech support can't figure out what to do. The bigger problem is the log systems aren't big enough for them to actually capture all the logs that happen.

Technical support is an issue. About six months after we bought it to a year after we bought it, they outsourced all their tech support to India. Literally beforehand, they were an American-based tech support company and they actually had full product knowledge. The Indian-based tech support doesn't have the product knowledge and there was a language barrier. They could speak English, however, they didn't understand us very well.

We were told that they stopped doing outsource and they are rehiring their own internal staff again for tech support. We're hoping that we're going to be able to get better tech support again.

The initial setup is pretty straightforward and simple. It's not overly difficult. I don't consider it to be complex. 

We bought it as is. We bought it with four years of support. However, I can't speak to how much it costs. 

I'd advise users considering the solution that, if you have quite a bit of sites, it's going to get a lot of work to do, to fix things up. It makes more sense if you have minimal sites. 

I'd rate the solution at a six out of ten.

Overall, everything about the solution works well. We haven't had any issues at all.

The features on offer are great. It has pretty much everything we need.

The solution is very user-friendly.

The product is very easy to explore. It has a very good layout.

I need to do a bit more research on the product. I can't think of any features that are missing.

The solution is tied to the US dollar. You need to pay whatever the equivalent is in your own currency, and, if the exchange is bad, it can really add to the cost.

We've been using the solution for three years. It hasn't been an extremely long amount of time.

The stability is great. We don't have any issues. I haven't come across bugs or glitches. There isn't crashing or freezing. It's reliable.

Technical support is quite good. That said, we really haven't had any issues with the product itself.

I used to use Fortinet. That was at a different company, however.

The solution is very straightforward to set up. It's not too complex. Sophos Endpoint is similar in that respect. It's easy to implement.

The pricing is a bit expensive. That is mostly due to the US exchange. If the exchange is bad, it's quite an expensive option for us.

We are Sophos customers. We're just end-users.

We also use Sophos Intercept X and Sophos Endpoint as well.

It's a good option. It's easy to explore and to use. Everything is pretty straightforward, especially if you compare it to other firewalls.

Overall, I would rate it at a nine out of ten. We've been very happy with it in general.

We are developing a software. We use the solution to protect our environment. Our main concern is to block users’ uploading.

Sophos XG is a fantastic solution. We achieved our security target after installing the solution. Our main concern was to block uploading. We were able to achieve that using the custom rules.

The product has all the latest features. It has malware protection, ransomware protection, and zero-day protection. It helps block everything.

The vendor doesn’t publish the price on the website. We must contact the agents to know the price. It is a lengthy process. It would be easier if the price details were provided on the website.

I have been using the solution for the last three years.

The tool’s stability is good. I rate the tool’s stability a ten out of ten.

We have 10 to 15 users in our organization. The tool’s scalability is high. I rate the scalability a ten out of ten.

The technical support is great.

Positive

The initial setup was difficult. We must learn everything before implementation. In the beginning, everything seems difficult. For someone who has worked on other firewalls before, Sophos XG is not that complicated to implement.

I prefer the on-cloud versions because we have control systems on the cloud. It will be much easier to handle things. If we have it on-premises, we must maintain and look after the equipment. The cloud version is much more secure and easier to maintain.

The pricing is very high. The product could be a little cheaper. It will help Sophos to compete with other brands in the market. I rate the pricing a ten out of ten.

We also use Sophos Intercept X. It is a fantastic tool. It protects PCs from malware attacks. Overall, I rate the solution a ten out of ten.

The majority of our customers use Sophos XG as a traditional firewall. Some use it for endpoint protection, which is similar to anti-virus.

We also have customers that have SD-WAN as part of their use case. For the most part, it is a firewall, it depends on what the customer environment looks like that would determine how you're going to configure the appliance to work for the customer.

Technology can deliver what you want based on your environment, what you do may differ from what others do.

We have customers from insurance, some oil, and gas, as well as some from the banking sector. Based on the technicality and the peculiarities of the environment, we must explain the technology, of how Fortinet delivers its own firewall, and also others such as Check Point, and Palo Alto deliver their own firewall.

With the explanation given the customer can choose the solution, they want in their environment.

Sophos XG is easy to use.

The only area that requires improvement is scalability.

I understand why scalability is difficult in all firewalls. I understand why it is difficult in our firewalls. If you want to scale, you can scale vertically or horizontally. That is the world of scalability. However, you cannot do so for the firewall. It's a forklift, you have to buy a new appliance.

We have been deploying Sophos XG for our customers for many years.

The stability is based on the environment.

Every firewall solution has a different level of scalability. The majority of firewalls are based on the user. Scalability, in Sophos XG, requires a forklift.

The scalability could be improved.

We have between 12 and 16 customers.

I have never contacted technical support.

We have deployed more Sophos this year than in any previous year.

I have six engineers dedicated to deploying and maintaining the solution.

It is a price-based solution, not based on technology.

Licensing fees are paid on a yearly basis.

I would recommend this solution to others who are interested in using it.

I would rate Sophos XG an eight out of ten.

My clients use Sophos XG for deploying firewalls at corporate office and branch offices. The branches connect via site-to-site VPN, allowing outbound traffic from the central location.

The firewall provides network visibility and reporting capabilities, constantly improving over time. It can be integrated with the cloud console, allowing centralized management of multiple firewalls. integration with endpoint security products ensures seamless traffic flow and rule enforcement, even when endpoints are not directly connected to the firewall.   

I've had experience with Sophos XG's threat intelligence features, and they provide good coverage, although I wouldn't say they're the best in the industry. The sandbox feature is available with top-tier subscriptions, allowing you to test content in a cloud sandbox.

One improvement I'd suggest for Sophos XG is to make certain functionalities, like CR functionality, part of the default firewalling rather than exclusive to premium subscriptions. Enhancing DLP capabilities at the gateway level could significantly boost security for organizations.

I have been using Sophos XG for the past 10 years. 

As for stability, I'd give it a high score, maybe a nine, because it keeps running without much downtime.

I'd rate them an eight for stablity It's not to say they're perfect, but generally, it's pretty good I'd recommend it for companies of all sizes.

Integrating Sophos XG into existing infrastructure was quite easy and straightforward. There were hardly any complexities involved in the process.you can use both options - cloud-based or hardware-based firewalls. When I mention hybrid, it means having both options available. While cloud-based firewalls offer convenience, they can be more expensive compared to hardware ones. Although I haven't personally worked with the cloud version, it seems similar in appearance but may have different features. Cloud-based firewalls may seem like an overkill in terms of price, especially when considering the cost of operation over time. They become more beneficial when additional security layers like zero trust, DLP, or secure web gateway functionalities are added. This expands security beyond physical location constraints, making it accessible from anywhere.

I'd rate Sophos XG an 8. It's my first preference and confidently recommend it to other users.