Sophos XG Reviews

I use the solution in my company for VPN connectivity and security purposes.

The most valuable feature of the solution stems from its ability to block websites.

The product's user interface has certain shortcomings where improvements are required.

I have been using Sophos XG for a year and a half.

There are no stability issues in the product.

The solution's technical support was good. I rate the technical support a ten out of ten.

Positive

I don't have experience with any other product apart from Sophos XG.

The product's initial setup phase was straightforward.

The solution can be deployed in two months.

The product doesn't help save time or money in our company.

Sophos XG can be considered as an averagely-priced tool in the market.

My company chose Sophos XG over other products in the market, considering that the solution provides its users with good support and a strong firewall.

Sophos XG has improved our company's network security.

The product's threat intelligence capabilities are very nice.

I am satisfied with the user interface of the product.

It is easy to manage the product.

The product has not been integrated with other tools.

I rate the tool a ten out of ten.

We use Sophos XG for the firewall.

I like the tunneling part which we are using for the VOIP. We have various other sites where we connect via tunneling. The tunneling part is very fast and easy to implement.

The deployment is very easy for my network team, and it is very easy to implement policies. The support that Sophos provides for the upgrade of new features and their interaction with the customer is very good.

Customer engagement is what I like about the product. We are very well informed about what is going on and new best practices. If anything new has gone wrong or anything in the world of cybersecurity we should know about, they will let us know.

Any firewall is dependent on how you use it. It's also on the user, how you configure it, what you allow, and what you don't allow, and so on. The ease of defining policies and the customer connect is what I appreciate about Sophos.

It would be better if they made their own hardware like Palo Alto and Fortinet. They use their own ASICs and claim it is more secure. 

The SD-WAN can be improved. The traffic optimization somehow needs to be improved, or there is a scope for improvement in Sophos XG.

It would be better if they moved towards the cloud side of things. Now a lot of things are moving on to the cloud.

I have been using Sophos XG for a couple of years.

Sophos XG is a stable product.

Sophos XG is scalable.

The Sophos forum and Sophos direct support are excellent. 

On a scale from one to ten, I would give Sophos support a ten.

We had Cyberoam, which Sophos took over.

The initial setup is straightforward and took us about a week to deploy.

An internal team made up of two people implemented Sophos XG.

We generally buy it for a three-year license.

I would recommend Sophos XG to potential users.

On a scale from one to ten, I would give Sophos XG an eight.

I use this product for my VPN. It links site-to-site between us and my client's VPN.

All of the users have a unique ID that they use to connect to the VPN.

The product also does site blocking based on the category of the website that the users are trying to access.

I can also use it to monitor all of the users' activities.

We use this in our physical environment.

During the pandemic, this product helped our employees connect with the office network. Security-wise, it provides IPS filtering, which is also quite benefiticial.

The most valuable feature is the VPN. Over the past two years, during the COVID pandemic, the VPN has helped us a lot. All of the users are able to connect with our office network using their own devices.

The interface can bit a bit more user-friendly. For me, it's still user-friendly and I don't find it difficult to use. However, the configuration should be more user-based. As an example, IPSec is complex and a little bit difficult to configure. If it were more like Microsoft Azure and the way their online configuration works, it would be an improvement. As it is now, I have all of the settings inside the device, so I can clone them and use them for customers. But, on the customer's side, it is difficult for people to understand.

Our Wi-Fi network is not working as well as expected.

I have been working with Sophos XG since December 2019.

This is a product that we use every day. Without it, it is very difficult for us to work. I really like the reliability and the performance of the Sophos device, but I'm facing a few issues with my Wi-Fi networks. This device supports the Wi-Fi network, but it's not quite as good as we expected. I'm not sure why it is not working so well for me.

This is quite a reliable device, even as we scale it. We have fewer than 35 people in the company that uses it.

It has been a very long time since I have contacted Sophos technical support. It was very difficult to get connected with customer service. Finally, after reaching customer care, which was handled by Cyberoam, they helped me out and fixed whatever issue I was facing.

My customer care team is not in India, and this is something that we expected to have.

Prior to Sophos XG, I was using the Cyberoam product. Cyberoam was acquired by Sophos. Aside from this, I don't have much experience with other providers.

It is not complex to set up. Initially, it is a simple configuration but they should have default profiles available. For example, many companies only need a generic configuration. Even if it's just a static IP to get them started and then they can assign a default profile for all of the users inside the company.

Our initial deployment took between two and three days to complete. This included deploying a new server. In advance of beginning deployment, we spent one day gathering requirements. The Sophos part of the deployment only took between three and four hours.

The initial deployment was done by the vendor and me together. We had an integrator to set up the rack, and they supplied us with Sophos. Most of the configuration was done by me because the integrator did not have enough time.

I also take care of the maintenance including the patching and updating. One person is enough for this. I used to have an assistant but now, I'm the only person that takes care of it.

The price of this product is fine for me. For example, there are open-source solutions available on the market, but I trust Sophos. I know the vendors in India and I trust the product.

I paid approximately 57,000 Rupees ($750 USD) for three years.

Personally, I like this product and I like the vendor. The platform is very good and apart from the wireless interface issue that I am having, working with this product has been a very good experience.

I would rate this solution an eight out of ten.

We primarily use it for web content filtering, spam filtering, and VPN.

The setup and the control management are easy enough. For the most part, the features that it offers work well. 

Web filtering is easy enough to deploy, manage, or make exceptions to. 

The logging side of it could definitely be better. Some of the logging lacks, and the information that they provide you, especially in the spam filtering section, could be better.

We're going into our third year.

For what we use it for, it does what we need to do with little to no issue. It is not overly complex for us to be able to deploy what we need.

We're a school. We have 150 staff and 700 to 800 students.

I haven't had any problems with their technical support. Every time we've had to call them, they have been fairly reliant. They have been able to solve the issue or the question that we had.

I've been through a few.

Its setup is easy enough. 

Because we're in education, Sophos gives us a very competitive price for it.

When we first got it, we were on version 17. We have now upgraded to version 18. There was a significant change between versions 17 and 18. Once you get your head around those differences, it is not that complex. Now, version 18 does some stuff that some of my older firewalls used to out of the box. So, that in itself was more of a nicety. It makes things a lot easier. 

I would rate Sophos XG a nine out of 10.

I like their firewall and the intrusion detection feature. This is also a scalable solution.

Their reporting needs to be improved.

The initial setup is not straightforward.

Technical support could be improved as well.

Integration to the cloud is also a challenge. It's not straightforward, especially while I move my mail from on-premises to cloud 365. I had to go to the cloud to research certain routes with it.

I've been using it for five years.

It is scalable. We have over 500 users.

My experience with technical support has been poor because I have not had any support. When I have had issues, I have gone to their help files but have not had any technical support.

The initial setup is not straightforward. You have to do a lot of reading to do something new. So, you have to really understand it or have prior knowledge to be able to find your own way out to whatever you want to do.

We currently have two people who manage this solution.

The cost could be lower especially if you want to add other features. For example, if I want to activate the advanced threats feature in Sophos Central, there will be an additional cost. There are features that I wish I could have, but because of the cost, I currently don't have them.

I think technical competence is much needed, so if you are not familiar with Sophos firewalls, you would need to be trained. You need to have knowledge to be able to work with this solution. It's not straightforward like other firewalls. It's not easy; you may understand the concept, but you need to have technical knowledge regarding the interface and the movement.

So, I would rate Sophos XG at seven on a scale from one to ten.

We use Sophos XG for a central firewall, with some branches making a VPN, but that's the normal deployment. Some clients use it as a proxy, but most of my clients use it as a gateway. We use Sophos to configure policies, work filters, application filters, and the SSL VPN and IPSec VPNs.

Because of the pandemic, the VPN is the most valuable feature. In Bolivia, the clients normally asked for an appliance with a web protection license or network protection and web protection license. These are the most common features demanded by our customers.

Some clients are also using the wireless solution and using XG firewall as a wireless controller. For those clients, this feature is a very important.

I used to work with Fortinet, and sometimes I see that the SD-WAN feature could be better because it's much easier in Fortinet. That area could be improved in Sophos XG as it's too complicated right now.

For example, I remember a case where the routers had to be configured by commands. It's not hard, but you have to read and investigate how to do that. The XG firewall works fine, but you have to read, and it takes some time to do it.

Sophos XG could also improve the floating area. I have more features in Fortinet, more visibility of the networking table, and the networking area. But in Sophos, you have to enter the CLA and display it. It'll also help if they offered more toll booths for VPN like Fortinet.

I've been working with Sophos XG for around five years.

I have no issues with the stability. No reboots are needed, and there hasn't been a problem with that.

The new enterprise models are scalable, and we don't have problems. I think it's fine.

I like their technical support. With Cyberoam, I remember the technical support used to work closely with us. They used to configure some features for us and help us resolve problems, but not just by email. They used to work with us and show us how to do it. I think that was nice, but in Sophos, they give us instructions and help us, but by email.

The initial setup and configuration was very easy for us. I think it's easier than the other options in the marketplace. The deployment time is relative. For example, if you're deploying for a client who has another firewall and have to integrate it, it'll take around two or three days. But if it's a new environment, you can deploy the firewall within two hours.

Normally, my clients look at Fortinet. Both have similar features, and sometimes Sophos is more expensive, or FortiGate is more expensive. It depends. But normally, I have clients that migrate from Fortinet to Sophos. They are used to working with FortiGate without a problem, but the main difference in our case is the support. Because as a company, SUPERNOVATEL, has more experience with Sophos to help our clients immediately. That makes the difference.

On a scale from one to ten, I would give Sophos XG a nine.

We are using this product as the firewall for our head office, so any connections going outside of the office go through it. We are also using VPN clients and especially during the lockdown, it was very helpful.

The feature that we find most valuable is the VPN, which ensures that people working remotely have a secure connection.

The email security and other security-related features are useful.

We feel that the GUI can be improved a bit because it has a lot of information and looks a bit outdated.

Nowadays, you hear a lot about next-generation firewalls, so some additional features can be added from an EI perspective. Products like FortiGate, for example, have a lot of features apart from the basic firewall. 

We would like to see integration with existing IPAM and IDAM products.

In the future, I would like to see new kinds of automations, as well as the inclusion of artificial intelligence-related features. A lot of other firewalls already have these now.

I have been using Sophos XG for approximately three years.

We have not had many issues, perhaps two or three of them, when using Sophos XG.

Scalability-wise, they have different models. With the requirements that we have, this firewall did a good job. It's still doing a good job in terms of performance. For a larger enterprise with a higher number of users, they can recommend other models.

Currently, we have approximately 100 users.

We have received good support. For the small number of issues that we have had, we received help from IT. This included assistance with configuring some additional policies. Whenever we reached out to them, they were very prompt in terms of responding to us.

Prior to Sophos XG, we were using a firewall by Palo Alto. The major reason we began looking for a different one was that the support was not very good. The firewall was pretty decent but whenever we wanted some help, it was a bit difficult to reach out to them. To summarize, it was not very prompt.

The initial setup was simple. Within one to two hours, we were done. This was not just the installation, but the complete configuration.

We performed the deployment with the Sophos team guiding us over the phone. It was not complex. There was one person from Sophos who was coordinating it, and it was done by our internal IT manager.

For the most part, I can say that we plan to continue using this product. However, we would like to see if they have come up with new models and what additional features have they been incorporating. With cybersecurity, I know there have been a lot of threats of late, so we would like to see some new technologies or new features being incorporated.

This is a product that I can recommend. My advice for anybody who is implementing it is to first try to understand what the major use cases are. People need to know that there are quite a few options, such as Fortinet, and all of them have different advantages. Sophos fits perfectly for a smaller group of users, with perhaps between a hundred and two hundred people. For larger enterprises, I recommend that they implement Fortinet or Check Point.

I would rate this solution a nine out of ten.

We primarily use the solution for security and protection.

The solution seems to be very easy to use.

The administration is pretty simple.

The solution is easy to deploy.

We've found the solution to be quite stable.

My understanding is that the solution is scalable.

Cyberoam was extremely hard to develop. If this solution makes that process easier, we will be happy.

The solution should be lowered. It would help entice more clients. We'd like to pay a lower price.

We're concerned about the safety of our devices. We are worried if someone manages to hack the firewall, that they will be able to get past other protections and perhaps onto devices. We'd like Sophos to remain vigilant in its protective capabilities and to continuously update its solution to expand its security offering in order to better protect its customers.

It would be helpful if the solution offered some tutorial videos to help new users learn the system quickly.

There should be some trial on offer that allows users to try out the solution and learn it before implementing it.

I've only been working with the solution for about one month or so. It hasn't been that long just yet.

The solution has been very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance it offers.

The solution is scalable. If a company needs to expand it, it shouldn't have any issues doing so.

We have about 200 people using it in our company.

I have not used technical support just yet. If some issue comes through in the future, I will reach out. However, as of now, I can't speak to their level of responsiveness or their knowledgeability.

I used to use Cyberoam. However, this particular solution was acquired by Sophos, and therefore, now the company I work for uses Sophos. It's pretty much the same product.

The product is pretty easy to deploy. We use a gateway from our partner, and not with Sophos.

The solution is a bit costly. It would be ideal if it was less expensive for its user base.

We pay a yearly licensing fee. We do not pay monthly.

I'm a customer and an end-users. I do not have a business relationship with Sophos.

I'm not sure which version of the solution we're using. It might be version 65 or something like that.

We do not use the cloud version. It's for device management, and therefore it's on-premises.

Currently, I would rate the solution at a seven out of ten. I haven't used it for very long, and can't fully evaluate it; I must learn more about the offering and what it can do first.