Splunk Enterprise Security provides us with both log monitoring and alerting capabilities from a centralized interface.
Senior Engineer at Wipro Limited
Is quick to deploy, easy to integrate, and provides good visibility across our environment
Pros and Cons
- "Splunk's visualizations make it easy for users to understand the data."
- "Licensing costs can be a barrier for those with limited budgets."
What is our primary use case?
How has it helped my organization?
Splunk Enterprise Security's detection capability is good. Real-time alerts are crucial for threat detection. When unknown traffic is identified, incidents are automatically created and alerts are sent to the monitoring team for prompt action.
Our mobile device ordering website experienced a fraud attempt. We identified a surge in traffic originating from the same IP address through Splunk Enterprise Security. This allowed us to swiftly block the suspicious activity, potentially saving millions of dollars.
Integrating Splunk Enterprise Security with other tools is easy.
It is easy for us to monitor our multiple cloud environments using Splunk.
Splunk offers good visibility across our multiple environments. We can monitor roughly 80 percent of our environment through Splunk.
Splunk is our primary tool for analyzing real-time logs to detect malicious activity. These logs are then used to create security incidents and trigger alerts for further action.
We can see the benefits of Splunk Enterprise Security quickly after deployment.
Splunk Enterprise Security reduces our alert volume because it is precise and customizable.
Splunk Enterprise Security helps us speed up our security investigations by sending alerts and providing a deep dive into the logs.
What is most valuable?
Splunk's visualizations make it easy for users to understand the data. Additionally, Splunk can ingest all our data, creating a centralized and informative platform. This combination is a powerful asset for data analysis.
What needs improvement?
Splunk Enterprise Security's pricing structure could be more accessible for smaller organizations. Licensing costs can be a barrier for those with limited budgets.
Buyer's Guide
Splunk Enterprise Security
November 2024
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,795 professionals have used our research since 2012.
For how long have I used the solution?
I have been using Splunk Enterprise Security for 5 years.
What do I think about the stability of the solution?
I would rate the stability a 9 out of 10. With a stable environment, we may encounter issues 2 percent of the time.
What do I think about the scalability of the solution?
I would rate the scalability an 8 out of 10.
Splunk now offers SmartStore, which automatically scales storage capacity without sacrificing performance.
How are customer service and support?
The support team is supportive and quick to respond.
Splunk offers Platinum, Gold, and Silver support. With the Platinum package, they respond within two hours.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We transitioned from AppDynamics to Splunk Enterprise Security, which provides a valuable single pane of glass for managing and viewing security metrics.
How was the initial setup?
The initial deployment is easy. The deployment for Splunk Enterprise Security is quick.
What was our ROI?
By automating our monitoring and alerting with Splunk Enterprise Security, we've achieved a significant return on investment. This has freed up over 190 days of manual monitoring effort by our team, resulting in overall cost savings of around 30 million dollars.
What's my experience with pricing, setup cost, and licensing?
The licensing costs are high for Splunk Enterprise Security.
What other advice do I have?
I would rate Splunk Enterprise Security 8 out of 10.
I highly recommend Splunk Enterprise Security to anyone looking for a comprehensive security solution. It's a single tool that can monitor and manage our entire security posture, including business metrics, IT infrastructure, and security alerts. Splunk also simplifies incident creation and log management, providing a central location for all your security data.
Splunk Enterprise Security is used by 30,000 people across multiple locations in our organization.
The widespread adoption of Splunk Enterprise Security requires regular maintenance to ensure optimal performance.
Organizations with low logging volumes can benefit from using the open-source ELK Stack.
The resilience Splunk Enterprise Security offers is good.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Last updated: Apr 16, 2024
Flag as inappropriateOwner at Infrasec
Offers advanced threat detection, robust log management and powerful analytics to enhance organization's cybersecurity posture
Pros and Cons
- "The most valuable features for us include its robust log management capabilities, which allow us to efficiently handle and retain logs for extended periods as needed."
- "I find that the learning curve for Splunk is relatively lengthy."
What is our primary use case?
The primary focus of our work with Splunk is on security incident monitoring and security log monitoring. This involves utilizing it to analyze and respond to security events effectively. Additionally, compliance with regulatory requirements is another crucial aspect of your role. We also extend Splunk's functionality to custom applications by writing custom parsers and handling logs specific to those applications. This includes the development of unique dashboards tailored to the needs of each application.
How has it helped my organization?
Splunk's capabilities in insider threat detection are highly effective in assisting organizations in identifying unknown threats and anonymous user behavior. The sophistication of these features is notable, making them suitable and beneficial across a range of organizational sizes, from small businesses to large enterprises.
The threat topology and MITRE ATT&CK features are seamlessly integrated as complementary components within Azure.
It significantly accelerated security investigations, and I believe the improvement falls within the range of twenty to thirty percent.
The resilience provided by SIEM adds significant value; it is highly effective.
What is most valuable?
The most valuable features for us include its robust log management capabilities, which allow us to efficiently handle and retain logs for extended periods as needed. The flexibility to customize log retention periods is particularly beneficial. Additionally, we find the dashboard functionality and the advanced query language options to be highly valuable. These features, especially the powerful query language, are extensively utilized in our day-to-day operations.
What needs improvement?
I find that the learning curve for Splunk is relatively lengthy. To utilize it effectively, one needs a substantial amount of time for learning. I might appreciate a learning curve that comes with more out-of-the-box functionality, such as easily installable Splunk apps or user-friendly features.
For how long have I used the solution?
I have been working with it for three years.
What do I think about the stability of the solution?
I find it to be highly stable, and I would rate it a solid ten out of ten.
What do I think about the scalability of the solution?
I would rate its scalability capabilities ten out of ten.
Which solution did I use previously and why did I switch?
Before using Splunk, I relied on the built-in tools of Linux operating systems, such as Syslog NG, but specifically the open-source versions. I haven't had experience with the commercial version of Syslog NG, which is a more advanced tool. In this category, Splunk is essentially my first exposure to such advanced features.
How was the initial setup?
Setting up Splunk is quite straightforward, especially for basic configurations. The process is not overly complicated. While a cluster implementation may require more advanced steps, the basic setup is generally easy to handle.
What about the implementation team?
I handled the deployment independently, but the required personnel depends on the organization's size and the expected outcomes. For larger organizations, especially when the new tool integrates with various departments like operations, development, and security, it becomes a collaborative effort. In such cases, it's not a one-person job and involvement from multiple departments is essential. However, for smaller companies, the process is less complicated. It involves coordinating with support and developer teams to communicate the implementation, and the focus is on providing the necessary outputs from the tool to support their ongoing work effectively.
I utilized it in a single, non-geographically dispersed location. My experience is limited to a single site, and I haven't worked on a multi-site installation.
While it can run stably for a certain period, eventually, there is a need to manage or archive logs, especially if your background storage is not unlimited, as is often the case in these scenarios.
What was our ROI?
The return on investment is quite favorable with Splunk, particularly for large enterprises that have made the initial purchase and possess the requisite expertise and technical support.
What's my experience with pricing, setup cost, and licensing?
In terms of pricing, I believe Splunk is unreasonably costly for the majority of mid and small-sized companies. Its real advantages, or what sets it apart, seem to be more suitable for large enterprises.
What other advice do I have?
For the market I focus on, which includes small to medium-sized companies, I would recommend Wazuh. It's an open-source security information and event management solution. The main consideration is that, in terms of both functionality and cost, Wazuh is sufficient for the requirements of smaller enterprises. Utilizing an open-source tool like Wazuh can effectively cover the necessary areas without the need for the higher costs associated with Splunk.
I would recommend that anyone considering implementing Splunk should first thoroughly assess their environment. It's crucial to determine whether Splunk is genuinely needed for your specific usage scenario or if a smaller software solution might suffice. Overall, I would rate it nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Splunk Enterprise Security
November 2024
Learn what your peers think about Splunk Enterprise Security. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
823,795 professionals have used our research since 2012.
Engineer at a government with 10,001+ employees
Provides a single pane of glass platform, but it needs a better and solid configuration guide
Pros and Cons
- "Splunk Enterprise Security gives us a single pane of glass so that we can use just one tool instead of having to use different tools."
- "It'd be really nice if Splunk Enterprise Security had a better and solid configuration guide."
What is our primary use case?
We wanted the solution to enhance the SOC ability. We were having trouble with some of our data being SIEM-compliant.
How has it helped my organization?
We hope the solution meets some SOC-like abilities.
What is most valuable?
Splunk Enterprise Security gives us a single pane of glass so that we can use just one tool instead of having to use different solutions.
It is pretty important to our organization that Splunk Enterprise Security provides end-to-end visibility into our environment, and it gets more important every year.
Splunk Enterprise Security has helped improve our organization’s ability to ingest and normalize data.
It has helped us reduce our alert volume.
Splunk's unified platform helps consolidate networking, security, and IT observability tools. It gives us a single pane of glass, so instead of having to go to different tools, we just go to one tool.
It is deployed as an app on its own server.
What needs improvement?
It'd be really nice if Splunk Enterprise Security had a better and solid configuration guide.
For how long have I used the solution?
I have been using Splunk Enterprise Security for roughly one year.
What do I think about the stability of the solution?
Splunk Enterprise Security is a very stable solution, and we haven't had many issues in five years.
How are customer service and support?
The solution’s technical support team is very knowledgeable.
How would you rate customer service and support?
Positive
How was the initial setup?
It was a little difficult for us to set up the solution mainly because some of our data sources were not SIEM-compliant.
What about the implementation team?
We did engage with Splunk professional services, but it still didn't work. Although our experience with them was good, the tool was still not set up correctly.
What was our ROI?
We have seen a return on investment with Splunk Enterprise Security.
What's my experience with pricing, setup cost, and licensing?
My experience with the solution's setup cost, pricing, and licensing was really good.
What other advice do I have?
Overall, I rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 8, 2024
Flag as inappropriateSystems Engineer at a consultancy with 10,001+ employees
The user interface is excellent, and it's easy to create dashboards
Pros and Cons
- "The user interface is excellent, and since I'm using Splunk as a power user, it's easy to create dashboards."
- "Customizing our commands should be simpler. Creating custom commands in Splunk requires a long, complex process. For example, we have a command to add all the column data, but we don't have a command to get the average of the column data at the end. It would be useful to have a blank at the end to create our commands and leave the rest to others."
What is our primary use case?
I use Splunk to get logs from the on-prem servers and create dashboards, alerts, and visualizations.
How has it helped my organization?
Splunk has helped us reduce our alert volume. It has sped up our security investigations. For example, it's easy to detect if there are multiple login failures.
It has saved us a lot of time. We previously used OpenShift to collect CPU and memory data for over 900 clusters, so we needed to log in to each cluster to get the details. Even if it only took one minute per cluster, we would spend 900 minutes doing them all, whereas Splunk can collect all the data in under a minute.
What is most valuable?
Splunk's machine learning toolkit helps us predict things like CPU and memory usage. The user interface is excellent, and since I'm using Splunk as a power user, it's easy to create dashboards. Splunk helps monitor multiple cloud environments. We have OpenShift. All of our VMs and servers are present in the cloud.
What needs improvement?
Customizing our commands should be simpler. Creating custom commands in Splunk requires a long, complex process. For example, we have a command to add all the column data, but we don't have a command to get the average of the column data at the end. It would be useful to have a blank at the end to create our commands and leave the rest to others.
For how long have I used the solution?
We have used Splunk for three and a half years.
What do I think about the stability of the solution?
I rate Splunk eight out of 10 for stability.
What do I think about the scalability of the solution?
I rate Splunk seven out of 10 for scalability. The architecture needs to be tweaked, so it might take some time to scale it.
How was the initial setup?
Setting up the architecture is somewhat difficult, but if you follow the steps laid out in the documentation perfectly, you'll understand how to do it. It's medium difficulty.
What's my experience with pricing, setup cost, and licensing?
I don't know the exact pricing, but I know that Splunk is more expensive than competing solutions. At the same time, Splunk provides more features than others, so it's priced fairly. It's worth the money.
What other advice do I have?
I rate Splunk Enterprise Security eight out of 10. SES is an excellent product. While it has some room for improvement, it's constantly adapting and trying to stay ahead of the competition. Adding commands to Splunk can be tedious. Automation, for example, helps to make the task smaller. We use Python scripts for automation.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jun 5, 2024
Flag as inappropriateCyber Security Trainer and Programmer at Freelancer
Quickly identifies threats, secures our environment faster, and reduces alert volumes
Pros and Cons
- "The Splunk queries are valuable."
- "I would like the ability to view logs for specific instances and not have to pull the logs for the entire Cloud environment in Splunk."
What is our primary use case?
We use Splunk Enterprise Security to teach our students about security awareness in a more positive way. We can show them how these tools work and the benefits they bring. This will help them understand the importance of using Splunk Enterprise Security, not just for our clients, but for ourselves as well.
How has it helped my organization?
The Splunk dashboards are user-friendly.
I would rate Splunk's threat topology an eight out of ten. The threat topology provides a complete map so we can investigate security incidents quickly.
To effectively utilize Splunk for malicious activity analysis, a comprehensive understanding of the different event types and their functionalities is crucial. This involves examining specific events associated with potential malware, such as changes in system behavior. By gaining clear visibility into these events, we can identify the malware's goals within our environment and stop it.
Splunk helps us detect threats within three minutes.
We realized the benefits of Splunk within eight months. Splunk Enterprise Security helped secure our environment faster than other security solutions.
Splunk has helped reduce our alert volume.
What is most valuable?
The Splunk queries are valuable. There are a lot of query options available in Splunk compared to Sumo Logic.
What needs improvement?
It is difficult to monitor multiple cloud environments using Splunk.
I would like the ability to view logs for specific instances and not have to pull the logs for the entire Cloud environment in Splunk.
As the number of environments monitored by Splunk increases, the resource demands also grow, potentially slowing down the system.
Splunk's threat intelligence system gets a seven out of ten. There are frequent delays in updates, which can take up to three months for Splunk to make available.
For how long have I used the solution?
I have been using Splunk Enterprise Security for one year.
What do I think about the stability of the solution?
I would rate the stability of Splunk Enterprise Security ten out of ten.
The resilience is good. I have not faced any issues.
What do I think about the scalability of the solution?
I would rate the stability of Splunk Enterprise Security nine out of ten.
How are customer service and support?
The technical support team is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. Splunk provides wonderful documentation to help with the deployment.
What's my experience with pricing, setup cost, and licensing?
Splunk Enterprise Security is priced lower than competitors.
Splunk Enterprise Security is a good choice for startup companies because of the lower cost.
What other advice do I have?
I would rate Splunk Enterprise Security nine out of ten.
Maintenance is required to address the false positive alerts.
I recommend Splunk Enterprise Security to others.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 10, 2024
Flag as inappropriateSOC manager at a tech vendor with 10,001+ employees
We can easily identify users and devices, but the plugins have room for improvement
Pros and Cons
- "Splunk Enterprise Security comes with 300 pre-deployed use cases that can be easily customized to meet the specific needs of our organization, without the need to purchase additional tools."
- "Splunk can improve its third-party device application plugins."
What is our primary use case?
We use Splunk Enterprise Security to analyze log data for log monitoring, creating use cases, onboarding, and incident response.
We wanted a single security tool that could immediately identify notable events that could be reported as security breaches, and then enable us to take intelligent action without having to purchase additional security tools.
We have two customers with hybrid cloud solutions. Neither customer is fully cloud-based. Our implementation is based on the customer's requirements, such as compliance, data ownership, and administration. We plan the implementation of Splunk cloud or hybrid models based on these requirements. We discuss the benefits and solutions with the customer to ensure that we are not breaching any compliance policies and that we are selecting the right model for their needs. Because we have multiple customers, we must also consider how to manage this process effectively.
How has it helped my organization?
We use multiple cloud environments for our clients, including AWS, Azure, GCP, and private cloud. We can easily integrate Splunk Enterprise Security and segregate the logs based on the type of index we create for each customer. When we create different indexes, we can segregate the types of logs based on the device type. This makes it easy to separate logs from different universal providers, different machines, and specific types of indexes dedicated to particular customers or groups.
We use threat topology and MITRE ATT&CK to create and integrate use cases for network framework detection and visualization in Splunk. Splunk helps us segregate and integrate use cases based on different threat detections and provides a complete dashboard view of how use cases match with detected threats.
When discussing MITRE ATT&CK and topology, we sometimes encounter use cases where we must ensure the logic is properly implemented to detect the threat and trigger the alert. This is because log access may involve specific teams and their associated MITRE ATT&CK tactics and techniques. We must be very specific about the information we are observing in order to derive the correct information and framework topology.
Splunk is one of the easiest solutions for analyzing malicious activities and detecting breaches. It is flexible enough to work with small teams, and it provides a broad view of the data, allowing us to segregate and fine-tune the analysis based on the customer's requirements.
Splunk Enterprise Security can help us detect threats faster when it is properly configured. We have implemented over 400 use cases for specific types of malware and other threat detection. In over 70 percent of environments, Splunk is able to detect threats faster than other solutions.
It has helped our organization improve by integrating with cloud providers. Splunk enables us to blacklist specific data types and ranges to reduce our losses, based on our requirements.
We have reduced our alert volume by around 50 percent with Splunk. When we first started creating and using Splunk use cases, we received around 700 alerts. Splunk can merge different sources of use cases into one to identify false positives, which has been very helpful for us.
Splunk has helped speed up our security investigations by almost 70 percent. We have a dedicated incident response team. They use the Splunk incident reports to help with their investigations.
What is most valuable?
Splunk Enterprise Security comes with 300 pre-deployed use cases that can be easily customized to meet the specific needs of our organization, without the need to purchase additional tools.
We can easily identify the number of security devices and users that are authenticated on the network and present the information to the executive team.
What needs improvement?
Splunk can improve its third-party device application plugins.
For how long have I used the solution?
I have been using Splunk Enterprise Security for five years.
What do I think about the stability of the solution?
Splunk Enterprise Security is stable.
What do I think about the scalability of the solution?
Splunk Enterprise Security is scalable.
How are customer service and support?
The Splunk technical support is good but their call times differ.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I previously used IBM Security QRadar, Azure Sentinel, and McAfee Network Security Platform. Splunk Enterprise Security is designed for multiple platforms and is easier to implement.
Splunk is much faster when used correctly and has many tools. With the exception of Sentinel, the other solutions do not have many tools. With Sentinel, we have to define the indexes and all those things, such as the aggregation of logs. It is easy to do searches in Splunk, even in a large environment. I find Splunk to be more efficient than the other solutions I have used in the past.
How was the initial setup?
The initial deployment is straightforward. We install the solution and define the roles of each server and the data it will store. The deployment in our test environment took 13 hours.
What was our ROI?
We have seen a return on our investment in Splunk. The variety of options that Splunk provides is a great selling point for our customers.
What's my experience with pricing, setup cost, and licensing?
While Splunk is more expensive than other solutions, we would still choose it because of its capabilities. Splunk is a leader in the field and provides a wider range of data and security features than other SIEM solutions.
I would recommend Splunk over any of the less expensive SIEM products. I recommend the license-based solution over the user-based solution that Splunk offers. If I had to recommend any other SIEM other than Splunk, it would be Microsoft Sentinel.
What other advice do I have?
I would rate Splunk Enterprise Security seven out of ten.
The threat detection capabilities that we get by default are very basic. However, if we want to implement the most effective threat protection on the internet, we need to purchase a relevant solution for intelligent threat protection. This will provide us with more feeds for enterprise security and help us to integrate data by matching the data to the target and to the security with our Splunk.
We have 60 percent of our customers using Splunk Enterprise Security in their environments.
Splunk maintenance is required for updates.
Splunk provides a centralized monitoring platform, eliminating the need to switch between different platforms to monitor security. Splunk provides a clear view of different security losses and incidents, and we can onboard any number of devices as needed. We can monitor our entire environment from one place, requiring only one team to monitor it. Splunk adds a lot of value currently.
Which deployment model are you using for this solution?
On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
Reasonably priced, helps with compliance, and saves a lot of time
Pros and Cons
- "The most useful feature for me is the ability to create different kinds of alerts and set a different kind of denominator that will capture the real event. That is helpful for a power user like me."
- "It will be helpful for customers if they can create some real-world cases, and we can find a case study to align with. I know that Splunk has tremendous potential. We only include a tiny piece of it. There is a lot of stuff that we need to learn. If Splunk can provide more real-time examples, that will be helpful for customers."
What is our primary use case?
We gather all the security logs from all the endpoints, network appliances, and the security filter. We have set up automatic alerts that are sent to system administrators, so we have pretty much real-time alerts about anything that happens.
How has it helped my organization?
Splunk Enterprise Security has definitely improved my organization. First of all, it helps with compliance. Our organization has something called scorecard requirements. It is an annual self-check checklist. Having alerts set up is one of the requirements, and secondly, we have a local administrator who gets the alerts. That makes our job a lot easier. So, we pretty much know what is going on in a real-time setting.
We are the judicial branch of the government, so we are pretty much into our private cloud. We do have a setup to monitor our private cloud but not outside our organization. If we can monitor one cloud, multiple clouds will not be hard at all. It is easy.
Splunk has absolutely reduced our mean time to resolve. Knowing on time and having firsthand information is very helpful for any organization. We are able to capture what is going on, and the visibility of it is absolutely tremendous. I cannot provide the metrics, but it has saved a lot of time.
Splunk has absolutely improved our organization’s business resilience. We have been using Splunk for the last six or seven years, and I cannot imagine a life without Splunk.
In terms of Splunk’s ability to predict, identify, and solve problems in real-time, this is something that we will look into. We have not yet looked into machine learning, AI, and all of Splunk. Currently, we are more in the reaction mode, but we are trying to get more in the protection mode or have more proactive measures. We have not got to that point yet, but we will definitely be there.
What is most valuable?
I am not into the administrator type of setup. I am more like an advanced user. The most useful feature for me is the ability to create different kinds of alerts and set a different kind of denominator that will capture the real event. That is helpful for a power user like me.
What needs improvement?
Splunk conferences are very helpful for networking and talking to folks who have a similar situation. It would be helpful for customers if they could create some real-world cases, and we can find a case study to align with. I know that Splunk has tremendous potential. We only include a tiny piece of it. There is a lot of stuff that we need to learn. If Splunk can provide more real-time examples, that will be helpful for customers.
For how long have I used the solution?
It has been six or seven years.
What do I think about the scalability of the solution?
Splunk has a reputation for being scalable. You can start small, and if your demand increases, you can scale your platform. Splunk does a good job. It allows customers to have scalability so that they can expand their capacity. I would rate it a ten out of ten in terms of scalability.
How are customer service and support?
In our company, we have a Splunk consultant who is very good at providing a solution. So far, I have not had any problem that is unresolved. I would rate their support a ten out of ten. In this industry, there is good support, and there is bad support. Splunk's support is more like Cisco's support. It is pretty good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used something else, but I do not remember the name. Splunk is what we have been using for a long time. It is more advanced in terms of IT security. There is more scalability and the capability to do a lot of different things on multiple platforms. This is where it is more advanced than other products.
How was the initial setup?
I was not in the deployment team, but I was involved in the early stage of evaluating all different kinds of products.
What was our ROI?
There are a lot of things for which you can measure a return on investment, but security is something on which it is hard to put a dollar value and measure how much return you have got. However, in terms of helping the administrator or helping the company to put security in place, Splunk does a great job. I cannot imagine a life without Splunk.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little bit on the higher side, but looking at what Splunk provides us, it is reasonable.
Which other solutions did I evaluate?
We evaluated what was on the market, and fortunately, we picked Splunk. Looking back, it was the right decision.
What other advice do I have?
Splunk is moving in the right direction and providing better and more mature products. This is my fifth conference, and I see the progress. I see Splunk bringing in all new products. They are pretty much in line with the security trends. They have improved a whole lot to meet customers' needs.
I would rate Splunk Enterprise Security a ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Cybersecurity Engineer Splunk Architect at Coalfire Federal
Reduces troubleshooting time, but the interface and usability need to be improved
Pros and Cons
- "Internal tracking is helpful because we do not like to deal with multiple ticketing systems, and I am not a fan of ServiceNow. We are able to keep everything internal and utilize Enterprise Security."
- "Its interface and usability can always be improved."
What is our primary use case?
Being in an air-gapped environment, we pretty much look for insider threats and other notables related to improper configurations and against security best practices.
We are 100% on-prem and in an air-gapped environment, so there is no Internet connection.
How has it helped my organization?
There have been some improvements, especially related to centering. We added user behavioral analytics, so it imports everything. Any threat generated inside of that goes into Enterprise Security. I wish anomalies would go in there, but I can understand why they don't, as it generates so many anomalies. However, it would be nice if I could select certain anomalies that would be helpful with notables. This way, I can track down security events before they become threats.
I believe Splunk Enterprise Security has reduced our mean time to resolve, but we do not have any definitive timing metrics.
Splunk has helped improve our organization’s business resilience because it is a central location where correlation searches populate. We can easily track down and figure out where issues lie, which minimizes the time of my SOC team. It probably saves them a couple of hours considering it is colocating everything in one location. It would be nice if there were better ways to search for the data. We can take a look at the raw logs, but we should be able to find the actual event that caused the problem and see all the logs associated with it in a standard log format as opposed to just a text file with all the events added in.
We are a small environment, so we do not get a lot of alerts. We work on the issues as we get them and I am sure it saves a couple of hours.
In terms of its ability to predict, identify, and solve problems in real-time, it works really well when you are connected to the Internet. The predictive analysis is more cloud-based. Trying to find ways to do it on-prem in an air-gapped environment with no Internet connection can be a pain. There are some ways to do risk-based analysis, but we are still hamstrung because we do not have the Internet connection and the larger data sets that they have.
What is most valuable?
Internal tracking is helpful because we do not like to deal with multiple ticketing systems, and I am not a fan of ServiceNow. We are able to keep everything internal and utilize Enterprise Security. Internal ticketing is helpful because we can bring in all the data and have it all available. That way, we can go back and take a look at it if we find another situation. We do not have to utilize other ticketing systems for cybersecurity.
What needs improvement?
Its interface and usability can always be improved. We are running on the last version, so I have not checked out how the newest one looks. Currently, we have to track down and remember where things are located. We have new guys on the team, and sometimes they have to click around and figure out where things are.
For how long have I used the solution?
We have been using Splunk Enterprise Security for about five years.
What do I think about the stability of the solution?
The solution is not going anywhere. As long as they continue to support and develop it, and not make it a cloud solution, we will continue to purchase it.
What do I think about the scalability of the solution?
We have a total of 500 devices, and we ingest around 150 gigs a day.
The scalability is pretty easy. They recently enabled it to be able to go into a search head cluster. Previously, the only way to install this was on its own dedicated search and it could not be connected to a cluster. Over the last four or five years, they have been pushing harder and harder for clustering everything up for shared resources. Enterprise Security is one of the few apps where you were not allowed to do that. Having scalability with the search head cluster is nice, and it is one thing I am looking at implementing in the future.
How are customer service and support?
Splunk's support is pretty good. I contacted Splunk's support a couple of times. In total, they are helpful, and we are able to get the support where we need it, but unfortunately, it is self-inflicted because we are air-gapped. It takes me anywhere between 45 minutes to an hour and a half to get the logs required. I need to get them sanitized, approved, and transferred over so that I can get them to Splunk. I would rate them a nine out of ten because a couple of times, I found the answer before they did.
They have the best documentation in all of the tech sector, and it is not behind a paywall where you cannot find information. There is certain information in Splunk Knowledge Base under the support page that I believe should be searchable through Google.
How would you rate customer service and support?
Positive
What was our ROI?
The return on investment is very good because, with ELA, we purchased the products at a reasonable price. We did not have to pay significantly more for licensing than we could possibly use. We were able to combine and get it at a much lower cost point.
In terms of the time to value, it took us a couple of months to get used to the interface and get people trained. Unfortunately, we had some turnover during that time, so we had to constantly retrain or train new people. The newer versions of Enterprise Security that came along made things a little bit easier. Luckily, we had some free training provided to us because we have an enterprise license agreement.
What's my experience with pricing, setup cost, and licensing?
Luckily, we come under a large federal agency, and before the pandemic, they signed a large enterprise license agreement. It worked out great and to our advantage because we are a small organization. We got a 300 gig license, and we just did not have the buying power to be able to get products cheaply. Because we all partnered together under the agency umbrella, we were able to get Splunk Enterprise Security, UBA, and ITSI for cheap. This was good considering the fact that some of these premium apps require a minimum number of users, and we do not have the number of people needed to even justify buying it.
What other advice do I have?
I would rate Splunk Enterprise Security a seven out of ten. There is definitely some room for improvement. I have not installed the newer version. Once I get into it, I will see what new capabilities there are, but there is a decent lift that is needed for the setup. Professional services help with that, but the customer generally does not like paying for that more than once.
Because of the ELA, I am able to come to Splunk conferences for free instead of having to pay my own dime. That helps tremendously, especially considering the fact that education is included. I believe that is because of the enterprise license agreement with the government contract. That helps out a lot. I have been coming to conferences since 2017. There are a lot of good people and a great community.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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