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New Relic vs Splunk Enterprise Security comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 5, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
New Relic improved server response, product reliability, and development efficiency with valuable insights, despite some challenges in quantifying its benefit.
Sentiment score
7.2
Splunk Enterprise Security cuts costs and boosts efficiency with automation, threat response, and real-time insights, enhancing user satisfaction.
For smaller organizations, other products may provide better value for money.
 

Customer Service

Sentiment score
7.6
New Relic's customer service is responsive and reliable, with quick assistance, though live chat options are lacking.
Sentiment score
6.7
Splunk Enterprise Security's customer service is praised for knowledgeable support but needs improvement in response times and consistency.
Issues that could be solved quickly sometimes take longer because they go around in circles.
If you want to write your own correlation rules, it is very difficult to do, and you need Splunk's support to write new correlation rules for the SIEM tool.
The technical support for Splunk met my expectations.
 

Scalability Issues

Sentiment score
7.8
New Relic is highly scalable and adaptable, efficiently managing large applications and diverse environments with reliable performance.
Sentiment score
7.7
Splunk Enterprise Security scales effectively, handling large data volumes and diverse environments, though costs may increase with scalability.
They struggle a bit with pure virtual environments, but in terms of how much they can handle, it is pretty good.
 

Stability Issues

Sentiment score
7.9
Users report New Relic as stable, reliable, with minor issues; recent updates boost performance during high-demand without data loss.
Sentiment score
7.9
Splunk Enterprise Security is stable and reliable, but proper setup and careful capacity planning are crucial for optimal performance.
It provides a stable environment but needs to integrate with ITSM platforms to achieve better visibility.
It is very stable.
 

Room For Improvement

Users seek better privacy controls, lower costs, improved functionalities, and enhanced support, reporting, and performance in the system.
Splunk Enterprise Security needs better setup, integration, documentation, interfaces, access controls, data management, and pricing flexibility for improved user experience.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
An API with Microsoft Sentinel or a similar SIEM tool would be a good idea.
Splunk Enterprise Security would benefit from a more robust rule engine to reduce false positives.
 

Setup Cost

Enterprise users find New Relic's pricing complex and expensive, but appreciate its comprehensive features and competitive value compared to competitors.
Splunk Enterprise Security's cost is seen as high, prompting calls for flexible pricing to suit different budgets and needs.
I saw clients spend two million dollars a year just feeding data into the Splunk solution.
Splunk is priced higher than other solutions.
 

Valuable Features

New Relic offers real-time monitoring, detailed insights, and integration tools, enhancing application performance management with user-friendly scalability.
Splunk Enterprise Security offers robust data analysis, real-time alerts, and machine learning, enhancing threat detection and incident response.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
The Splunk Enterprise Security's threat-hunting capabilities have been particularly useful in later releases.
They have approximately 50,000 predefined correlation rules.
 

Categories and Ranking

New Relic
Ranking in IT Operations Analytics
2nd
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
158
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), Network Monitoring Software (7th), IT Infrastructure Monitoring (5th), Mobile APM (3rd), Cloud Monitoring Software (4th), AIOps (3rd)
Splunk Enterprise Security
Ranking in IT Operations Analytics
1st
Average Rating
8.4
Reviews Sentiment
7.6
Number of Reviews
303
Ranking in other categories
Log Management (1st), Security Information and Event Management (SIEM) (1st)
 

Mindshare comparison

As of January 2025, in the IT Operations Analytics category, the mindshare of New Relic is 16.9%, up from 15.8% compared to the previous year. The mindshare of Splunk Enterprise Security is 28.1%, down from 35.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Operations Analytics
 

Featured Reviews

Iqbal Khowaja - PeerSpot reviewer
Has a simple user interface and end-to-end monitoring and self-healing features
My organization uses many application performance management solutions, such as AppDynamics, New Relic APM, Splunk, and Datadog. I'm the CTO for the state of Hawaii, and across the board, different departments use different APM tools. I'm using the latest version of New Relic APM, but I cannot recall the exact version. My company has a dozen engineers using and monitoring New Relic APM. I'd tell anyone planning to use New Relic APM that it has to fit what you have. For example, most of my company's payload is in AWS, and the tool has adopters and features that CloudWatch cannot provide. Still, New Relic APM can, so you should do a demo or trial run first and see if it's a tool that'll help you with end-to-end monitoring. New Relic APM is working well for my company, so an excellent way to start is to do a trial run to see how the tool works out for your current applications. My rating for the tool is nine out of ten because my experience with it has been great. New Relic also worked closely with my company and has always been upfront on what's available and what's not. My company is a New Relic APM customer.
ROBERT-CHRISTIAN - PeerSpot reviewer
Has many predefined correlation rules and is brilliant for investigation and log analysis
It is very complicated to write your own correlation rules without the help of Splunk support. What Splunk could do better is to create an API to the standard SIEM tools, such as Microsoft Sentinel. The idea would be to make it less painful. In ELK Stack, Kibana is the query language with which you can search log files. I believe Splunk has also a query language in which they search their log files, but once you have identified the log file that you want to use for further security correlation, you want to very quickly transport that into your SIEM tool, such as Microsoft Sentinel. That is something that Splunk could make a little bit less painful because it is a lot of effort to find that log file and forward it. An API with Microsoft Sentinel or a similar SIEM tool would be a good idea.
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Comparison Review

VS
Feb 26, 2015
HP ArcSight vs. IBM QRadar vs. ​McAfee Nitro vs. Splunk vs. RSA Security vs. LogRhythm
We at Infosecnirvana.com have done several posts on SIEM. After the Dummies Guide on SIEM, we are following it up with a SIEM Product Comparison – 101 deck. So, here it is for your viewing pleasure. Let me know what you think by posting your comments below. The key products compared here are…
 

Top Industries

By visitors reading reviews
Educational Organization
54%
Computer Software Company
8%
Financial Services Firm
7%
Manufacturing Company
4%
Financial Services Firm
15%
Computer Software Company
14%
Government
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue. It could be bit better. We are looking at sorting the ...
What SOC product do you recommend?
For tools I’d recommend: -SIEM- LogRhythm -SOAR- Palo Alto XSOAR Doing commercial w/o both (or at least an XDR) is asking to miss details that are critical, and ending up a statistic. Also, rememb...
What is a better choice, Splunk or Azure Sentinel?
It would really depend on (1) which logs you need to ingest and (2) what are your use cases Splunk is easy for ingestion of anything, but the charge per GB/Day Indexed and it gets expensive as log ...
How does Splunk compare with Azure Monitor?
Splunk handles a high amount of data very well. We use Splunk to capture information and as an aggregator for monitoring information from different sources. Splunk is very good at alerting us if we...
 

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

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Overview

 

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Splunk has more than 7,000 customers spread across over 90 countries. These customers include Telenor, UniCredit, ideeli, McKenney's, Tesco, and SurveyMonkey.
Find out what your peers are saying about New Relic vs. Splunk Enterprise Security and other solutions. Updated: January 2025.
831,020 professionals have used our research since 2012.