Splunk On-Call Reviews

Name: Splunk On-Call
Brand: Splunk
Rating: 4.3 (10 reviews)

4.3 out of 5

10 reviews
81% willing to recommend

2,187 followers

What is Splunk On-Call?

Splunk On-Call offers seamless on-call scheduling and alert escalation with robust third-party integration, providing efficient incident management and resolution capabilities.

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Splunk On-Call is the #11 ranked solution in top IT Alerting and Incident Management solutions. PeerSpot users give Splunk On-Call an average rating of 8.6 out of 10. Splunk On-Call is most commonly compared to PagerDuty Operations Cloud: Splunk On-Call vs PagerDuty Operations Cloud. Splunk On-Call is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 30% of all views.

Helped 842,767 peers since 2012

Featured Splunk On-Call reviews

Wojtek Witowski

Product Owner at Danske Bank

The flexible schedule is the most valuable feature. It was very easy to set out a rotation. If somebody went on a holiday, it was easy to take over for those particular dates. In many other systems, you either have to take over for good and then remember when the person is able to take it back. But here, you just say that on a particular day, somebody else is covering for you. It was very flexible. The feature was called Override.

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David Mizrahi

Senior Back-end Engineer at Chegg Inc

The solution is used to track, communicate, and escalate issues The most valuable feature of the solution is helpdesk escalation. VictorOps has a feature that acknowledges the incident and escalates to the next level with a simple click of a button. Each level can continue to escalate the issue…

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Pramodh Yarlagadda

Cloud Architect at CSI GLOBAL LTD

Our company used the solution to provide infrastructure monitoring, IT alerts, and incident management for one of our customers. The project ended about six months ago. The alert calling feature is the best because notifications are delivered via phone calls or text messages. We have 150 users…

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Splunk On-Call mindshare

As of April 2025, the mindshare of Splunk On-Call in the IT Alerting and Incident Management category stands at 5.9%, down from 10.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Alerting and Incident Management

PeerAnalyst reports based on Splunk On-Call reviews

Type	Title	Date
Category	IT Alerting and Incident Management	Apr 1, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 1, 2025	Download
Comparison	Splunk On-Call vs PagerDuty Operations Cloud	Apr 1, 2025	Download
Comparison	Splunk On-Call vs Opsgenie	Apr 1, 2025	Download
Comparison	Splunk On-Call vs Splunk Cloud Platform	Apr 1, 2025	Download

Title	Rating	Mindshare	Recommending
PagerDuty Operations Cloud	4.4	22.1%	97%	37 interviews Add to research
Opsgenie	4.0	16.9%	100%	14 interviews Add to research

Valuable Features

"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"The most valuable feature of the solution is helpdesk escalation."

Room for Improvement

"There could be improvements with communicating an incident or alert."
"The third-party configuration tool could be easier to use."
"The solution can be improved by including a wider list of permissions."

Pricing

"The price of the solution could be less expensive."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Splunk On-Call Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

30%

Financial Services Firm

13%

Manufacturing Company

10%

Government

Legal Firm

University

Healthcare Company

Media Company

Retailer

Energy/Utilities Company

Construction Company

Insurance Company

Educational Organization

Pharma/Biotech Company

Non Profit

Transportation Company

Wholesaler/Distributor

Hospitality Company

Logistics Company

Performing Arts

Real Estate/Law Firm

Outsourcing Company

Leisure / Travel Company

Consumer Goods Company

Comms Service Provider

Compare Splunk On-Call with alternative products

Learn more about Splunk On-Call

Splunk On-Call facilitates effective IT alert management by delivering on-call scheduling, alert escalation, and comprehensive integration with monitoring systems. The platform's capabilities include smooth third-party interactions and the transmogrifier feature, which enhances message customization. Users benefit from efficient alert notifications via phone or text, a user-friendly interface streamlining scheduling, and detailed timelines supporting root cause analysis. It is especially useful in IT environments where quick incident response and communication are critical. Users appreciate the aid in identifying responsible contacts during on-call rotations and deploying on-premises situations involving numerous team members.

What features enhance Splunk On-Call?

Seamless On-Call Scheduling: Organizes and simplifies duty rotations efficiently.
Effective Alert Escalation: Ensures critical issues reach the appropriate personnel swiftly.
Comprehensive Third-Party Integration: Connects easily with monitoring tools to streamline workflows.
Transmogrifier Feature: Customizes message content to improve communication clarity.
Automatic Solution Reporting: Aids in swift issue resolution through detailed reports.
Efficient Alert Notifications: Offers swift communication via phone and text notifications.
User-Friendly Interface: Simplifies management of schedules and overrides.

What benefits and ROI should users expect when utilizing Splunk On-Call?

Reduced Incident Response Time: Accelerates team reaction to critical alerts.
Enhanced Communication: Facilitates clearer and quicker interaction within teams.
Flexibility: Adapts to specific organizational requirements effortlessly.
Improved Root Cause Analysis: Provides comprehensive timelines and reports for deep dives.

Splunk On-Call is often implemented in IT departments of large organizations, where teams manage on-call operations and incident responses. Particularly beneficial in sectors requiring rapid reaction times, like tech companies or service providers, it aids developers in swiftly resolving service interruptions to maintain operational continuity and customer satisfaction.

Splunk On-Call was previously known as VictorOps.

Splunk On-Call customers

NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games