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Everbridge IT Alerting vs Splunk On-Call comparison

Everbridge and Splunk are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #9 with an average rating of 7.5, while Splunk is ranked #8 with an average rating of 9.0. Everbridge holds a 13.5% mindshare in IMS, compared to Splunk’s 9.8% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 81% of Splunk users who would recommend it.
Everbridge IT Alerting
Read 23 Everbridge IT Alerting reviews
  • 1,057 Views
  • 652 Comparison Views
100% willing to recommend
Splunk On-Call
Read 10 Splunk On-Call reviews
  • 781 Views
  • 664 Comparison Views
81% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Everbridge IT Alerting and Splunk On-Call based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Everbridge IT Alerting vs. Splunk On-Call Report (Updated: October 2024).
Buyer's Guide
Everbridge IT Alerting vs. Splunk On-Call
October 2024
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Helped 816,406 peers since 2012
 

Categories and Ranking

Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
9th
Average Rating
8.8
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Splunk On-Call
Ranking in IT Alerting and Incident Management
8th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 13.5%, up from 8.6% compared to the previous year. The mindshare of Splunk On-Call is 9.8%, down from 10.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

CQ
We have seen substantial savings with its usage as it drives down our MTTR
The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.
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Wojtek Witowski - PeerSpot reviewer
Allows us to create flexible schedules for on-call rotations
For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Valuable features include incident management and ease of integrations."
"The most important feature, from our perspective, is the integration with our ticketing system. That eliminates wasted motion and time in drafting and sending and finding the right distribution list."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
"The most valuable feature is automated escalation, as it eliminates a manual process which is prone to errors."
"The system has a lot of great features and they keep adding to it."
"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"The rotation and replacement options save our managers a lot of time."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
More Everbridge IT Alerting pros
"The alert calling feature is the best because notifications are delivered via phone messages."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
"The most valuable feature of the solution is helpdesk escalation."
 

Cons

"The solution's non-targeted communication with external parties could be enhanced."
"I've worked closely with Everbridge teams in my previous positions too, and the one thing I would like to see is the distance. You have to measure it, and it's not really accurate. If we could have a general distance within the alert itself to tell us where the closest asset is, it would be useful. That's one thing I'd like to see."
"I would like them to add GPS going forward."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."
"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."
More Everbridge IT Alerting cons
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
"The solution can be improved by including a wider list of permissions."
"There could be improvements with communicating an incident or alert."
"Should have more YouTube webinars."
"The third-party configuration tool could be easier to use."
 

Pricing and Cost Advice

"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."
"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."
"Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."
"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."
"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."
"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."
More Everbridge IT Alerting pricing and cost advice
"The price of the solution could be less expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
Healthcare Company
10%
Government
10%
Computer Software Company
27%
Financial Services Firm
12%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Everbridge IT Alerting?
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
See all answers
What is your experience regarding pricing and costs for Everbridge IT Alerting?
Everbridge IT Alerting is a cost-efficient solution.
See all answers
What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
See all answers
What do you like most about VictorOps?
The flexible schedule is the most valuable feature. It was very easy to set out a rotation.
See all answers
What needs improvement with VictorOps?
For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there ...
See all answers
What is your primary use case for VictorOps?
We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It'...
See all answers
 

Comparisons

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Compared 18% of the time
OnSolve Platform for Critical Event Management vs Everbridge IT Alerting Logo
OnSolve Platform for Critical Event Management vs Everbridge IT Alerting
Compared 13% of the time
Opsgenie vs Everbridge IT Alerting Logo
Opsgenie vs Everbridge IT Alerting
Compared 12% of the time
Splunk Enterprise Security vs Everbridge IT Alerting Logo
Splunk Enterprise Security vs Everbridge IT Alerting
Compared 4% of the time
More Everbridge IT Alerting Competitors
Opsgenie vs Splunk On-Call Logo
Opsgenie vs Splunk On-Call
Compared 32% of the time
PagerDuty Operations Cloud vs Splunk On-Call Logo
PagerDuty Operations Cloud vs Splunk On-Call
Compared 31% of the time
New Relic vs Splunk On-Call Logo
New Relic vs Splunk On-Call
Compared 27% of the time
More Splunk On-Call Competitors
 

Product Reports

Buyer's Guide
Everbridge IT Alerting
November 2024
Everbridge IT Alerting reportDownload Everbridge IT Alerting product report
Buyer's Guide
Splunk On-Call
October 2024
Splunk On-Call reportDownload Splunk On-Call product report
 

Also Known As

No data available
VictorOps
 

Learn More

Everbridge
Splunk
 

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.
Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.

 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Buyer's Guide
Everbridge IT Alerting vs. Splunk On-Call
October 2024
Free Report: Everbridge IT Alerting vs. Splunk On-Call
Find out what your peers are saying about Everbridge IT Alerting vs. Splunk On-Call and other solutions. Updated: October 2024.
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.