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Everbridge IT Alerting vs Splunk On-Call comparison

Everbridge and Splunk are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #8 with an average rating of 7.5, while Splunk is ranked #7 with an average rating of 9.0. Everbridge holds a 14.5% mindshare in IMS, compared to Splunk’s 9.6% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 81% of Splunk users who would recommend it.
Everbridge IT Alerting
Read 23 Everbridge IT Alerting reviews
  • 1,042 Views
  • 627 Comparison Views
100% willing to recommend
Splunk On-Call
Read 10 Splunk On-Call reviews
  • 747 Views
  • 627 Comparison Views
81% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Everbridge IT Alerting and Splunk On-Call based on real PeerSpot user reviews.

Find out in this report how the two IT Alerting and Incident Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Everbridge IT Alerting vs. Splunk On-Call Report (Updated: December 2024).
Buyer's Guide
Everbridge IT Alerting vs. Splunk On-Call
December 2024
Download the complete report
Helped 824,067 peers since 2012
 

Categories and Ranking

Everbridge IT Alerting
Ranking in IT Alerting and Incident Management
8th
Average Rating
8.8
Number of Reviews
23
Ranking in other categories
No ranking in other categories
Splunk On-Call
Ranking in IT Alerting and Incident Management
7th
Average Rating
8.6
Reviews Sentiment
7.0
Number of Reviews
10
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 14.5%, up from 9.0% compared to the previous year. The mindshare of Splunk On-Call is 9.6%, down from 10.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management
 

Featured Reviews

CQ
We have seen substantial savings with its usage as it drives down our MTTR
The automated escalations are the most valuable feature. We program in our escalation chains for each individual IT group. Being able to go out and request a resource from that team, and if they don't respond, that automated escalation makes it very hands off. So, our major incident managers and our network operations center can focus more on the other work that they need to do rather than chasing down those resources. They can rest assured that somebody will be answering. Another valuable feature is the ease of integration into our ServiceNow platform, where we are doing all of our work between two teams. They are able to make requests from within the tickets that we can manage rather than having to use another portal or logging into Everbridge directly. Reliability is their biggest value.
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Wojtek Witowski - PeerSpot reviewer
Allows us to create flexible schedules for on-call rotations
For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there was a way to customize the phone call message, that would be great. Later, we would try to read the message, but it wasn't great at reading that. They had some sort of internal chat functionality where if we got an alert, we could write to somebody else and ask them for help, but that was super cumbersome. There could be improvements with communicating an incident or alert. Imagine you call the help desk and you say that your computer is broken and then they say, "Actually, the internet is broken, so let us forward your alerts to the network people." And the network people say, "Actually, the electricity is the problem, so let us forward it to the electricity people." Basically, you could send the alert between the support teams inside the company.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."
"The rules option has been helpful, as we can adjust the conditions in the template."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"With SaaS, we can implement in other regions without having to physically go to there."
"You can program in rotations, shifts, and scenarios of different kinds and it allows you to page multiple people, or people in sequence, or a group of people simultaneously."
"The post mortem reports are descriptive, indicating who joined the call and when."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"It just runs. I do not think we have had a single outage; nothing. There has not been a single issue with it in the time that we have had it running. It just works."
More Everbridge IT Alerting pros
"The most valuable feature of the solution is helpdesk escalation."
"The alert calling feature is the best because notifications are delivered via phone messages."
"VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process."
"Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred."
"The flexible schedule is the most valuable feature. It was very easy to set out a rotation."
 

Cons

"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."
"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."
"Explanations are limited to 500 characters in description fields."
"The solution's non-targeted communication with external parties could be enhanced."
"The company would like to have super detailed analytics, as we integrate this with our security software."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"There is some room to improve the initial-rollout functions which are a little bit painful."
More Everbridge IT Alerting cons
"There could be improvements with communicating an incident or alert."
"Should have more YouTube webinars."
"The solution can be improved by including a wider list of permissions."
"The third-party configuration tool could be easier to use."
"At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap."
 

Pricing and Cost Advice

"The current pricing model is adequate. We feel that the pricing model for our IT Alerting solution is competitive with similar solutions on the market."
"Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."
"I do not know about the licensing costs, but I know they're in groups, and there are permission caps. For example, you can have five admin accounts, and anyone can receive a notification. There's a mobile component too, which I find particularly useful, but it has to be a part of the contract."
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."
"As far as I'm aware, there are no costs beyond the standard licensing fees."
"The pricing was under $25 a month per user. We had about 1,000 defined users."
"Pricing is reasonable."
More Everbridge IT Alerting pricing and cost advice
"The price of the solution could be less expensive."
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Use our free recommendation engine to learn which IT Alerting and Incident Management solutions are best for your needs.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
12%
Government
10%
Healthcare Company
9%
Computer Software Company
27%
Financial Services Firm
14%
Manufacturing Company
10%
Government
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Everbridge IT Alerting?
It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
See all answers
What is your experience regarding pricing and costs for Everbridge IT Alerting?
Everbridge IT Alerting is a cost-efficient solution.
See all answers
What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
See all answers
What do you like most about VictorOps?
The flexible schedule is the most valuable feature. It was very easy to set out a rotation.
See all answers
What needs improvement with VictorOps?
For alerts, we could choose to get a text message, app notification, or a phone call. The phone calls were very unusable, because it just read a bunch of numbers, like an ID of the alert. If there ...
See all answers
What is your primary use case for VictorOps?
We used it for on-call rotations. We used it to send alerts for monitoring. We also used it for escalation, so when we actually had an issue, it would find out who to call and call that person. It'...
See all answers
 

Comparisons

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Compared 16% of the time
xMatters vs Everbridge IT Alerting Logo
xMatters vs Everbridge IT Alerting
Compared 12% of the time
OnSolve Platform for Critical Event Management vs Everbridge IT Alerting Logo
OnSolve Platform for Critical Event Management vs Everbridge IT Alerting
Compared 12% of the time
Splunk Enterprise Security vs Everbridge IT Alerting Logo
Splunk Enterprise Security vs Everbridge IT Alerting
Compared 4% of the time
More Everbridge IT Alerting Competitors
New Relic vs Splunk On-Call Logo
New Relic vs Splunk On-Call
Compared 30% of the time
Opsgenie vs Splunk On-Call Logo
Opsgenie vs Splunk On-Call
Compared 29% of the time
PagerDuty Operations Cloud vs Splunk On-Call Logo
PagerDuty Operations Cloud vs Splunk On-Call
Compared 29% of the time
More Splunk On-Call Competitors
 

Product Reports

Buyer's Guide
Everbridge IT Alerting
December 2024
Everbridge IT Alerting reportDownload Everbridge IT Alerting product report
Buyer's Guide
Splunk On-Call
November 2024
Splunk On-Call reportDownload Splunk On-Call product report
 

Also Known As

No data available
VictorOps
 

Learn More

Everbridge
Splunk
 

Overview

Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

Need Integration with your ITOM, ITSM, SIEM tools?

Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

Make expensive service outages a thing of the past. Remediate issues faster, reduce on-call burnout and keep your services up and running.
Identify the person with the right experience and expertise to work on any incident. Plus, streamline on-call schedules and escalations.

 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
NVIDIA, Cisco, NBC, Rackspace, Intuit, DirectTV, NASCAR, Arrow Electronics, Alliance Health, NetApp, Edmunds, New York Times, Return Path, Sony Playstation, CA Technologies, Sphero, Symantic, HBO, Weatherford, Blackboard, Epic Games
Buyer's Guide
Everbridge IT Alerting vs. Splunk On-Call
December 2024
Free Report: Everbridge IT Alerting vs. Splunk On-Call
Find out what your peers are saying about Everbridge IT Alerting vs. Splunk On-Call and other solutions. Updated: December 2024.
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We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.