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Splunk On-Call pros and cons

Vendor: Splunk

4.3 out of 5

12 reviews
84% willing to recommend

Pros & Cons summary

Splunk On-Call reduces mean time to acknowledge alerts and minimizes senior engineering escalations with its effective alert calling feature. While technical support is rated highly, users seek improved incident reporting and analysis. VictorOps, effective in response time and escalation management, aids distributed teams with scheduling flexibility. However, Splunk On-Call could enhance user experience by expanding permissions and providing more educational webinars to better address incident management needs.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

Splunk On-Call has significantly reduced the mean time to acknowledge and minimized escalations to senior engineering.

The technical support for Splunk On-Call is outstanding, often praised as 10/10 or better.

The alert calling feature effectively delivers notifications via phone messages, improving alert management.

VictorOps helps improve response times and team coordination during incidents, enhancing organizational efficiency.

Users recommend VictorOps for global distributed support teams due to its effective escalation handling and scheduling flexibility.

CONS

Reporting and analysis in Splunk On-Call feels weak.

Users are waiting for the availability to check incidents created from VictorOps from the previous Friday.

Splunk On-Call should include more YouTube webinars.

Support was more dedicated before VictorOps became part of Splunk.

Splunk On-Call could improve by expanding the list of permissions.

Splunk On-Call Pros review quotes

Senior Consultant - DevOps at a tech services company with 10,001+ employees

Jul 1, 2016

I would recommend VictorOps for global distributed support teams.

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Manager - IT Operations at a financial services firm with 1,001-5,000 employees

Jun 1, 2016

My VP of Operations is ecstatic about the VictorOps product.

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Cloud Operations Manager at a computer software company with 1,001-5,000 employees

Sep 7, 2016

Technical support is an A+ or a 10/10; if I could give an 11/10, I would, and it is what I love about them.

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ICT Services Manager at a computer software company with 1,001-5,000 employees

Jul 27, 2016

We are very satisfied with the tool.

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Product Manager- NessPro at a tech services company with 1,001-5,000 employees

Sep 28, 2017

Transmogrifier and automatic solution report gives me a report with the solution and the way to solve issues when an error occurred.

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reviewer1044021

IT Operation Manager at a tech services company with 501-1,000 employees

Dec 24, 2021

VictorOps has been good enough for us and it's effective for our needs in case of an on-call escalation process.

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Senior Back-end Engineer at Chegg Inc

Oct 3, 2022

The most valuable feature of the solution is helpdesk escalation.

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PY

Pramodh Yarlagadda

Cloud Architect at CSI GLOBAL LTD

Nov 24, 2022

The alert calling feature is the best because notifications are delivered via phone messages.

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Wojtek Witowski

Product Owner at Danske Bank

Jan 30, 2023

The flexible schedule is the most valuable feature. It was very easy to set out a rotation.

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Cloud Option Engineer at a tech vendor with 10,001+ employees

Dec 5, 2025

Splunk On-Call has helped my organization to improve response times, reduce missed alerts, and coordinate teams more efficiently during incidents.

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Show 1 more reviews (out of 11)

Splunk On-Call Cons review quotes

Senior Consultant - DevOps at a tech services company with 10,001+ employees

Jul 1, 2016

User management has to be improved and more user types need to be added as there is currently only Admin or User.

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Manager - IT Operations at a financial services firm with 1,001-5,000 employees

Jun 1, 2016

We chose to move away from the HP product as far as our monitoring goes and dealing with system-generated alerts, simply because it took too much time and effort to manage the APM platform.

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Cloud Operations Manager at a computer software company with 1,001-5,000 employees

Sep 7, 2016

The only feature that we are currently waiting on right now is really kind of an annoyance factor: when we get on the timeline on the main dashboard, there’s an ACK All button.

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Free Report: Splunk On-Call Reviews and More

Learn what your peers think about Splunk On-Call. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.

886,510 professionals have used our research since 2012.

ICT Services Manager at a computer software company with 1,001-5,000 employees

Jul 27, 2016

Another example is that you cannot check the incidents created in VictorOps from the previous Friday.

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Product Manager- NessPro at a tech services company with 1,001-5,000 employees

Sep 28, 2017

Should have more YouTube webinars.

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reviewer1044021

IT Operation Manager at a tech services company with 501-1,000 employees

Dec 24, 2021

At that stage, all our needs are fulfilled, but at the beginning, we had some feature requests and they were deployed during their roadmap.

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Senior Back-end Engineer at Chegg Inc

Oct 3, 2022

The solution can be improved by including a wider list of permissions.

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PY

Pramodh Yarlagadda

Cloud Architect at CSI GLOBAL LTD

Nov 24, 2022

The third-party configuration tool could be easier to use.

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Wojtek Witowski

Product Owner at Danske Bank

Jan 30, 2023

There could be improvements with communicating an incident or alert.

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Cloud Option Engineer at a tech vendor with 10,001+ employees

Dec 5, 2025

One area for improvement would be enhancing the mobile app experience.

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Show 1 more reviews (out of 11)

Product Categories

Product Categories

IT Alerting and Incident Management

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Product Categories

Product Categories

IT Alerting and Incident Management

Popular Comparisons

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PagerDuty Operations Cloud vs Splunk On-Call

Everbridge IT Alerting vs Splunk On-Call

Opsgenie vs Splunk On-Call

xMatters vs Splunk On-Call

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