TeamViewer Remote Management Reviews

The remote access is most valuable.

It could be more secure.

We have been using this solution for 20 years.

It is a stable solution.

Scalability does not apply to this solution. The whole technical team uses TeamViewer Remote Management which comprises one manager, one assistant, and staff.

I rate the technical support a ten out of ten.

The initial setup is quick and takes about two seconds.

I rate this solution a ten out of ten. It's a very small program that is used for minimal issues. It has been doing its job for 20 years without a problem.

We primarily use the solution for remote monitoring and helping clients. 

If you need to get direct access to a customer's machine, we can make a direct connection using this solution. We can connect developers and engineers at the site for easy remote troubleshooting. We have customer support as well and can connect to clients directly using this or AnyDesk.

I like that we can get a remote desktop view and even we can get even full control over remote machines for communication and troubleshooting. We can make calls or chat over the applications. These aspects are all quite helpful.

The stability seems to be pretty good so far.

It's very user-friendly. It's not complex to navigate.

The initial setup is simple.

I'm not sure if the security is ideal. They could work to improve it. I've heard that it does not meet the compliance for use in the financial industry within our region. Here, central banks advise all the financial services and banks to use the remote monitoring tool which meets their compliance parameters, and this product does not do that. It's not allowed to use in banking environments.

We've used the solution for four or five years. 

The stability is good. Aside from some compliance issues in certain sectors, we've never had issues. There are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The solution doesn't really offer scalability, however, it isn't really designed to be. We mostly use it to get connect peer-to-peer or one-to-one. I haven't come across any use cases for scalability or any expansions.

We have 30 to 35 users on the solution currently, that use it in our business. We likely will not increase usage, as we only have 40 or so engineers, and everyone who needs access has it. 

The solution really is very straightforward. Therefore, there hasn't really been a need to reach out to technical support. Having never dealt with them, I can't speak to how helpful or responsive they would be. 

We didn't really use anything prior to this solution, however, we have used TeamMeet and AnyDesk and I also have used Microsoft Remote Desktop Services.

The initial setup is very simple, very straightforward. It took like three minutes to deploy. You just download and just go next, next, next.

We didn't need any assistance. We might help our clients set it up to gain access, however, it's not a difficult process. 

There may be a license you need to pay, however, if someone is asking to connect to your machine, as a person getting service, you do not need to purchase a license in order to have TeamViewer on your machine for remote assistance. 

I would recommend the solution. 

I'd rate the solution at a nine out of ten.

We use TeamViewer Remote Management for remote access. 

If you have a problem with your computer, you can use remote access to resolve it. These are the circumstances, that we use TeamViewer Remote Management.

We get very little, which is used by our internal teams, our IT teams. We don't use it for anything else. It's only office workers.

The most valuable feature of this solution is Remote Access. 

You can take control of the computer, walk through the process, resolve any issues, and let the other person know how you have fixed the problem.

It is secure.

I am not sure how much more user-friendly it can be as it is a small application.

Antivirus is included, and it is set up with a firewall.

I feel that it is a secure application to work with any platform.

I would like to see better pricing, more customization, and increased automation.

I have been working with TeamViewer Remote Management from the time that I joined the company. It has been two years.

We are working with the latest version. Everything has been updated to the latest version.

TeamViewer Remote Management is a stable solution.

TeamViewer Remote Management is a scalable product.

Technical support is available. They work remotely.

I have used Microsoft Office.

TFS was present. I have used it. It was installed on the server to be used by everyone throughout the company.

Depending on how much time I spend in the organization. I have been working with TFS for approximately 10 years.

TFS can be deployed both on the Cloud and on-premises.

I am working in HR, not in the IT department.

We work with a company's proprietary CRM.

The initial setup is straightforward.

I am not sure how long the deployment took, as it was all pre-installed when I arrived.

It is a licensed product.

Because it is a licensed product, companies can decide whether you are marketing or selling it.

I would recommend this solution to others who are interested in using it.

I am happy with the product, I would rate TeamViewer Remote Management an eight out of ten.

I use this solution for remote server installations and troubleshooting. I run it on our side, and the customer runs it on their side and gives us the ID and password. Then I log on, and I'm on the server that I need to set up or the machine that I need to troubleshoot.

TeamViewer is okay, but there are some challenges with compatibility. You can get the free commercial edition or the enterprise license edition and it sort of limits you between levels of operating systems. For example, if you're using it on a server from Windows 10, the solution will start complaining if on the one end you're using a commercial edition and the other end you're using the enterprise license. That is kind of irritating and it puts analysts off from using it.

I'm located in Cape Town and say I have a customer in Ethiopia and I need to use TeamViewer to do troubleshooting. The customer starts up their TeamViewer in Ethiopia, I start up my TeamViewer, and I can see the servers, fix them, or go into their database.

Now, imagine they have the free edition of TeamViewer and I have the commercial edition. If the product were scalable, I would be able to grow and change the license and things would keep on working. However, as it is right now, the solution won't work and it's going to disconnect me every five or ten minutes because we do not have the same type of license.

With AnyDesk, you don't have those compatibility problems. It just works smoother, and there's less interruptions and disconnections. When the customer is happy to use AnyDesk, I use AnyDesk. We cover about 20+ countries across the African continent and islands in the Indian Ocean, and the majority of them prefer AnyDesk. Some of them don't know about it at first, but once we tell them about it they try it and dump TeamViewer from there and just continue using AnyDesk.

I have used this solution for more than ten years.

I don't think the scalability is that great. With scalability, you have to consider compatibility. You can download the free version of TeamViewer and use it, but if the other person that you're connecting to is using a commercial license, then it becomes very disruptive. That makes scalability null and void because you cannot have scalability without compatibility. Since the compatibility is not great, you cannot rate the scalability in any fair form. 

I would say approximately five to ten people in our company use this solution.

The solution is easy to set up. 

You don't need a consultant for this solution. It can be deployed in literally a few seconds. 

There's a free version of TeamViewer and a commercial version. 

I prefer to use AnyDesk. I actually uninstalled TeamViewer. I only install it again if a customer only accepts TeamViewer and doesn't want to use AnyDesk, but most customers are more and more open to AnyDesk, which I think works smoother. We're using AnyDesk more than TeamViewer.

I would not recommend this solution to people who are considering it. I would rate it as a five out of ten.

We use TeamViewer Remote Management to troubleshoot any technical issues our team encounters remotely.

The product helps us efficiently fix technical issues and maintain system downtime. We can manage all the operations remotely.

There could be stable connectivity for the product’s current technology. The application gets disconnected sometimes. It needs to be flexible to utilize the high bandwidth.

The product’s stability could be better.

It is a scalable platform.

The initial setup process is simple. It takes two minutes to complete. The deployment involves downloading the software, following the essential steps, and installing it.

The product can be implemented in-house.

I rate TeamViewer Remote Management a six out of ten.

We can use TeamViewer to access a distant server if we need to, or a distant computer.

The access is great. It allows us to connect easily with distant equipment. It offers very good functionality.

The initial setup is easy.

It's stable and reliable. 

If there were a way for users to do access reporting, that would be an ideal addition to the product. It needs better reporting. 

The solution is stable or reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We have not attempted to scale the solution. My understanding is that it is scalable since you can take the source code and modify it or add other functionalities.

I've never used technical support. I cannot speak to how helpful or responsive they are. 

The setup is pretty straightforward. 

The user needs to have the solution through their computer. Once they have the firmware, they have to enter a code that is sent to the desktop so that they can connect. This needs to be put in before accessing distant equipment. 

It's not difficult to deploy the product. You can download it easily from the internet.

You can handle the setup in-house. It's downloadable from the internet.

The product is open-source.

There are different options available, and the information is online. 

If you want to do remote troubleshooting, it's a good idea to utilize TeamViewer. It's been around since 2005 - that's 17 years. It's a reliable, mature option.

I'd rate it nine out of ten. 

I work for a system integrator, dealing with multiple clients. TeamViewer allows us to remotely access their desktops to address configuration or device-related issues.

We also use it for hosting meetings and offering technical support, guiding clients through different configuration procedures.

The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom.

I've noticed that certain applications tend to experience frequent lag during screen sharing, especially terminal-related ones.

Additionally, there are instances where visibility becomes blurred.

In future releases, there should be a deployment feature available. If I need to deploy it remotely, I have to manually guide the person through the setup, which can be problematic as not all customers are tech-savvy.

I have been using this solution for two years. 

We don't use it extensively in our day-to-day operations. It's mainly employed for resolving issues, usually in short phone calls of around 20 to 30 minutes.

It is a scalable solution. Within my team, we are 20 to 30 but for the broader organization I support, it's more extensive.

I have contacted customer service and support a couple of times, but it was not good.

The support personnel seem to change with each call – sometimes it's someone from India, other times from Canada, and so on. You end up having to explain your case anew each time you call.

The initial setup does take some time, which can be inconvenient. It generally requires around an hour for the setup to be completed.

I am capable of managing the setup myself. We have a team of around four or five individuals handling the solution. 

We've seen an ROI. 

In comparison to other products, like those from Google, it is more costly.

We use the standard edition licensing fees.

I have used other open source tools in the same space.

Overall, I would rate the solution a six out of ten.

I would suggest that they initially go through the technical installation process themselves. It's important to understand all aspects thoroughly before connecting with clients to explain the configuration complexities.

We use the product to communicate. 

I want TeamViewer Remote Management to incorporate more integrations. 

I have been using the solution for a long time. 

TeamViewer Remote Management is stable. 

The product is scalable. 

I have yet to contact technical support. 

You can do the tool's deployment in-house. 

I rate the solution a six out of ten.