TeamViewer Remote Management Reviews

In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive.

What we find as a small business owner is that TeamViewer seems to be one of the more expensive products there are for remote management.

The problem is the valuable features don't come with the free version, they come with the paid version. The valuable features are being able to boot a remote computer into safe mode, being able to reboot the computer and to reconnect again, file transfers is not the most important thing in the world, although some people think it is, but it's not.

We've been using TeamViewer Remote Management on and off for four to five years.

Almost every product is very, very stable now. I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable.

I don't think that's really a relevant question. Scalability. It's not a database, you're not running a database. You're running remote access. You're either RDPing or you're actually going into another computer, so how many computers can you go into? Some of the products are scalable, in that you can have an enterprise version where you can have 10 technicians accessing 100 computers.

LogMeIn or Citrix, or any of the other ones, or even Splashtop, has the same thing. I don't run the enterprise version on the one we have, but we have access to many computers. I have more than one technician, so we have more than one technician license, and we have more than 100 computers that are permanently accessed. And they allow you to access ad hoc, as many as you want. We only do that if a client has a problem. I say, "Okay, go to our website, go to this page, click on it and run that program" and that downloads the streamer for the client end, and they give me the numbers and then we can attach.

I've never had to use tech support for any product.

We've used TeamViewer and a whole bunch of other products. I've been in this business for a long time. We've seen some come and go in the remote access field. We used to use OS/2 for doing this, as a matter of fact. So that goes back a long way, we're talking about the nineties, so over 20 years.

We had been using two products. We used TeamViewer and we used Splashtop.

We use Splashtop now. I'm into four workstations right now. When I was talking with you earlier, I was in nine different stations, nine different systems on one network. But we have used a bunch of different products. When Windows 10 came out, we found that the product that we were using then wasn't as good and TeamViewer had become better. It was a pretty good product, but it always tended to be a Cadillac in pricing. And the pricing model they have now seems to be expensive to use from last time I checked. Small users don't want to pay the kind of money, or can't afford the kind of money, that they were charging.

As a matter of fact, one of my clients is a single user. He wants to access a single computer. He doesn't need 15 technicians or one technician or to be able to access a whole bunch. He wants a one-to-one solution. TeamViewer doesn't really offer that. They offer the free one, but every time they make a change on the free one, you have to update both ends.

Sometimes you don't have the opportunity of being on site to be able to update it. Now they have changed that so that you can update it remotely, but you have to be able to connect first to do that. And then you're in the stage of where you're always trying to remember what version is at what client. Or if it's a one-to-one what version is there.

When the pandemic hit last year, they took the time limit off. So they gave relief to a lot of people to be able to use it. But at some point they changed it again and they put the time limit back on and they charged for it. And then if you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. 

So there's a disparity in versioning.

In terms of advice, it really depends what you're using it for. TeamViewer can be from about $20 a month to $200 or $500 a month depending on how many managed devices and how many unmanaged devices there are. TeamViewer has gone to a monthly subscription rate, so you have to get it monthly. Although I think Splashtops is the same way. There are some products out there that you can buy a license for and have permanent software. The problem with that is that you don't get updates. What I see when comparing one versus the other, is that TeamViewer for small users is more expensive than some of the other ones. It maybe has some better performance or better features, but it probably depends if you're on a good internet. I'm on a rural internet so I don't have the benefits of having one gigabit download and upload and speeds. Most of my clients have a minimum of 60 megabits per second synchronous connections or fiber connections.

Because most of my clients, 99.5% of my clients, are in major centers like Toronto, Montreal, Washington, New York, Ottawa, Dallas, they don't appear to have issues. The biggest issue is me. Every time there's an upgrade to the pipe, we jump on it. I'm not in an industry that can survive at five Meg or 10 Meg a second any longer, although I feel like I get that still with what I have.

It depends on the size. You have to decide how many end points you need to manage? How many technicians do you have to manage those end points? Are you managing from within a ticketing package? Do you need your ticketing package to integrate with your remote management packaging?

On a scale of one to ten, I would give TeamViewer Remote Management an eight.

It is mainly used to solve issues remotely. Yeah. So, it provides, in summary, remote assistance, enabling me to connect to another person's device and provide support.

The fact that it's user-friendly and it has a chat option. These are my two favorite features.

There should be more frequent updates.

I have been using it for less than a year. We use the latest version. 

I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging. 

It is a scalable solution. 

There are around three end users in my company. We do plan to increase the further usage. 

The initial setup is pretty straightforward and easy to set up. It took us less than 30 minutes. 

We can deploy it ourselves. We did it in-house. We basically installed an installer, and then within any time frame, you can deploy it on the virtual machine. 

One person is enough for the deployment process.

You need to pay for the license. It is a yearly license. It's expensive.

Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.

I use the solution for remote support. We can have access to features remotely. We can configure Microsoft Outlook and do some software updates.

The product is secure. We can't connect to a desktop without a code. The connection is good, especially if you have good Internet access. The end user still has control, regardless of whether someone is working remotely on their system.

There should be an enterprise version of the solution. The enterprise version should not only be hosted in the cloud but also within the server of an organization.

I have been using the solution from time to time for more than 15 years.

The tool is quite stable.

The solution is very easy and quick to deploy. It is a cloud-based solution.

To deploy the product, I downloaded the TeamViewer web application on my system and asked the end user to do the same.

I have used the free version of the solution.

I have used the solution to support only one computer. I would recommend the tool to others. Overall, I rate the product a nine out of ten.

We use this solution to connect to users. We have it in case users need some help handling software issues or installing the software. 

One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly. 

Maybe TeamViewer could be improved with more scalability. 

We have been using this solution for maybe two or three years. 

This solution is stable. 

The scalability has been fine, but I don't know how scalable it is. 

We have plans to increase our usage, probably next year. 

I have had no need to contact technical support. We haven't run into any problems and my team hasn't had any issues. 

The installation is straightforward and it's easy to install. It took about 50 minutes, and we installed and managed it ourselves. 

For deployment and maintenance, we have a technical team of maybe three or, maximum, four people. You don't need too many people to manage it. 

We implemented this solution through an in-house team. 

We are now using the free version, but probably next year we are going to follow up with the paid version. 

We are using AnyDesk as an alternative to this solution. 

I rate this solution an eight out of ten. 

We primarily use the solution for remote user support. We have users across the country, in every city. We give them support through this tool. If they need help, we connect and help them. That's the service that we bring to our customers.

This solution is preferred by some of our customers. Although we do have AnyDesk, there are some clients that specifically only permit TeamViewer for being contacted remotely. They trust in this tool. It's considered a trusted application.

The setup is very easy.

The licensing model is restrictive. Even when you have already a license, you connect from other devices and it is kind of complicated to use the tool. They could be flexible a little more with the licensing model. Even if you have a license, it's hard to use it.

The solution is a bit expensive. It could be cheaper.

We've been using the solution for three years at this point. 

The solution is very stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The product is quite scalable. If a company needs to expand it, it can do so. 

We did call technical support once and they were very helpful and responsive. 

We no longer use TeamViewer intensively as we have AnyDesk from Google now and it's free.

The initial setup is pretty simple and straightforward. It's not a complex process at all. 

Deployment is fast. It only takes 20 minutes or so.

The price of the solution is a bit high.

We're just customers and end-users.

We are a small company. We're just 20 people, therefore, our solutions are very so-ho - the kind of small office, home office kinds of equipment.

I'd recommend the solution. In general, it's a good tool for remoting support.

I'd rate the solution at a seven out of ten. I'd rate it higher if the pricing and licensing were a bit better.

We primarily use the solution for remote access. It is for supporting my customers remotely.

It is great for remote support.

It works well. 

We can transfer files, or we can share the system with more than one person at the same time.

It is easy to set up. 

The solution is stable. 

It is secure. 

The user interface is fine.

We haven't had an issue with the pricing. 

They are doing many updates all the time. I don't like having so many updates. 

I've been using the solution for a very long time. It's been a few years. 

The solution is stable and the performance is good. There are no bugs or glitches. It doesn't crash or freeze. It is reliable. 

The solution doesn't scale. It doesn't make sense to scale it. 

We have our technical team on the solution. That's three or four users. 

I've never been in contact with technical support.

I did not use a different solution previously. 

The solution is very easy to set up. It only takes ten to 15 minutes to set up. 

I handled the implementation in-house by myself. I did not need any outside assistance from integrators or consultants. 

The pricing is reasonable. Right now, I am using the free version. 

It is remote access technology. I'm not sure if it's on the cloud or not. 

I'd rate the solution eight out of ten. I've been happy with its capabilities. 

I use TeamViewer Remote Management every day. We use it remotely to log into someone's computer to assist with things like printer installations, to check on any problems or messages they may have, and fix the problem.

To login into the customer's computer, they give me their ID number, the password, and code and I log into their computer to see the configuration and the reparation.

TeamViewer Remote Management is very easy and very good for remote work.

Sometimes you need more services and need to buy more, depending on if you need it short term or long term.

I have had no concerns with stability, bugs or glitches.

We use TeamViewer regularly, however, if the customer doesn't know how to use TeamViewer we may suggest to try Zoom or another similar program.

The setup is straightforward and only takes a few minutes.

The solution is free, unless you need more services, then you just purchase as needed. 

I would rate this solution a 9 out of 10.

If I want to access software or a PC in my office. When I am in another location using my notebook, then I use TeamViewer Remote Management to do it remotely.

It is user-friendly for opening my server or PC.

One feature to add would be a mobile remote feature.

I have been using TeamViewer Remote Management for the past few years.

The stability is excellent.

The initial setup is straightforward.

You can deploy in-house on your hardware in a few minutes.

I would rate TeamViewer Remote Management a nine out of ten.