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Works at a financial services firm with 51-200 employees
Real User
Useful, dependable, and simple to install
Pros and Cons
  • "It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular."
  • "The connectivity could improve."

What is our primary use case?

TeamViewer Remote Management has virtualized our in-place meeting. 

It primarily serves to facilitate the Zoom meeting for my board members.

What is most valuable?

It's a very useful tool.

I am satisfied with TeamViewer Remote Management.

It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular.

What needs improvement?

While I have not personally experienced this problem, a friend of mine did have an attack issue with TeamViewer connectivity. The connectivity could improve.

For how long have I used the solution?

I have been working with TeamViewer Remote Management for ten years.

Buyer's Guide
TeamViewer Remote Management
November 2024
Learn what your peers think about TeamViewer Remote Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.

What do I think about the stability of the solution?

TeamViewer Remote Management is a stable solution. I have not encountered any issues with this solution.

What do I think about the scalability of the solution?

We have 12 users in our company.

How are customer service and support?

I didn't have any problems using TeamViewer to open a support ticket with the vendor. As a result, I can't give you a definitive answer, I have never contacted technical support.

Which solution did I use previously and why did I switch?

Zoom is a communication and collaboration tool that I rely on.

For some of our sister companies, we use TeamViewer as well as AnyDesk.

I began using TeamViewer Remote Management because it is a good application that is stable and reliable. It meets my business needs.

How was the initial setup?

The initial setup was straightforward.

It's about three or four administrators, and another is to take some of our delegation's positions for that application.

What about the implementation team?

I have a technical team to deploy this solution.

What other advice do I have?

I would recommend this solution to others who are considering using it.

I would rate TeamViewer Remote Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1538100 - PeerSpot reviewer
Systems Intern at a insurance company with 501-1,000 employees
Real User
Good stability, easy to install, and useful for connecting to remote clients who are not on the VPN and doing direct file transfers
Pros and Cons
  • "We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client."
  • "The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions."

What is our primary use case?

We use it to connect with remote clients who are not on the VPN. We are using TeamViewer 10, which is fairly old.

What is most valuable?

We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client.

What needs improvement?

The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions.

For how long have I used the solution?

I have been using this solution for about three years.

What do I think about the stability of the solution?

Its stability is pretty good. The TeamViewer 10 servers are starting to be pulled offline because they are being deprecated. We'll definitely be moving on from it. Our security team has asked us to pivot away from it. Other than that, we haven't had any issues.

What do I think about the scalability of the solution?

With this solution, you'll only have a specified number of seats that you can use at any given time. We usually have about two technicians who use it on and off every day. We tend to run out of seats when there are a lot of issues, and technicians are using it frequently with other clients.

Which solution did I use previously and why did I switch?

For getting connected to remote people who are off the network, this is the only solution that we've used. On the network, we use Microsoft Configuration Manager to have remote sessions on people's computers.

The main difference between TeamViewer and other solutions, such as LogMeIn, is the pricing. They also differ in terms of particular programs for which they are certified, such as HIPAA, SOC 2, etc.

How was the initial setup?

Its installation is fairly straightforward. If the quick support application is already installed, clients just have to open that up, enter in a few numbers, and they're good to go. In terms of installing it onto a client device, we can direct them to a URL to get that installed, and it is not super difficult.

What's my experience with pricing, setup cost, and licensing?

Its price is a little high as compared to other solutions.

What other advice do I have?

My personal opinion of it is pretty high. I would rate TeamViewer Remote Management a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
TeamViewer Remote Management
November 2024
Learn what your peers think about TeamViewer Remote Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
Senior Manager - Software Development at East Coast Technologies
Real User
Top 5Leaderboard
Provides good scalability, but its stability needs improvement
Pros and Cons
  • "The product helps us efficiently fix technical issues and maintain system downtime."
  • "There could be stable connectivity for the product’s current technology."

What is our primary use case?

We use TeamViewer Remote Management to troubleshoot any technical issues our team encounters remotely.

What is most valuable?

The product helps us efficiently fix technical issues and maintain system downtime. We can manage all the operations remotely.

What needs improvement?

There could be stable connectivity for the product’s current technology. The application gets disconnected sometimes. It needs to be flexible to utilize the high bandwidth.

What do I think about the stability of the solution?

The product’s stability could be better.

What do I think about the scalability of the solution?

It is a scalable platform.

How was the initial setup?

The initial setup process is simple. It takes two minutes to complete. The deployment involves downloading the software, following the essential steps, and installing it.

What about the implementation team?

The product can be implemented in-house.

What other advice do I have?

I rate TeamViewer Remote Management a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Junior Manager at TVS SRICHAKRA LTD.
Real User
Top 20
The solution can be used to set up a remote desktop connection and work from home
Pros and Cons
  • "Transferring files and viewing data work well with TeamViewer Remote Management."
  • "Using the solution’s remote connection causes some lagging issues."

What is our primary use case?

We use the solution to set up a remote desktop connection and work from home.

What is most valuable?

Transferring files and viewing data work well with TeamViewer Remote Management.

What needs improvement?

Using the solution’s remote connection causes some lagging issues.

The solution’s stability could be improved.

For how long have I used the solution?

I have been using TeamViewer Remote Management for four years.

What do I think about the stability of the solution?

I rate TeamViewer Remote Management a seven and a half out of ten for stability.

What do I think about the scalability of the solution?

Four people work with the solution in our organization. The IT team would decide if we would increase the usage of the solution.

What other advice do I have?

We are using version 13 of TeamViewer Remote Management.

Overall, I rate TeamViewer Remote Management an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1309791 - PeerSpot reviewer
Operations Supervisor at a comms service provider with 51-200 employees
Real User
Top 20
Easily connects to servers and workstations
Pros and Cons
  • "It's easy to use and maintain."
  • "Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users."

What is our primary use case?

Primarily, we use it to connect to our workstations and servers and also to maintain connections with some of our customers' servers.

What is most valuable?

It's easy to use and maintain. We can connect to servers and workstations via a VPN and access all the features the solution offer.

What needs improvement?

Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users. So licensing is an area that could be improved in the future.

For how long have I used the solution?

We've been using this solution for five to six years. We are currently using version 15. 

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. Most of the time, it's pretty stable.

What do I think about the scalability of the solution?

I would rate the scalability an eight out of ten. This solution can accommodate expanding the number of users or user devices in the future.

We have about 25 users currently using TeamViewer remote management in your organization. They are primarily helpdesk IT specialists.

How was the initial setup?

It's straightforward. No issues. We followed the standard procedure and it took very minimal time.

Moreover, maintenance is done by one administrator. We actually have two backups, but mainly one person manages it.

What's my experience with pricing, setup cost, and licensing?

We have only three channels that we purchased, and licensing can be quite expensive for just one channel. I would prefer a five-pack or ten-pack of channels.

I would rate it at five because I would like to have more channels available at a lower price.

Which other solutions did I evaluate?

We used GoToMeeting. We switched to TeamViewer because it seemed a little easier to use.

What other advice do I have?

I would definitely recommend using the solution. 

Overall, I would rate the product a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT software provider at Swift IT
Real User
Works for remote access and comes with password protection
Pros and Cons
  • "I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them."
  • "AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more."

What is our primary use case?

I use the product for remote access. We are IT service providers. In case anybody has problems with their computer, we use the solution to check them. 

What needs improvement?

AnyDesk is easier compared to TeamViewer Remote Management since there is no password. We use AnyDesk more. 

For how long have I used the solution?

I have been using the solution for a year. 

What do I think about the stability of the solution?

TeamViewer Remote Management is stable, and I rate it ten out of ten. 

What do I think about the scalability of the solution?

I rate the tool's scalability a ten out of ten. My company has 20 users for it. 

Which solution did I use previously and why did I switch?

I have used AnyDesk before. 

What about the implementation team?

We did the deployment in-house. 

What's my experience with pricing, setup cost, and licensing?

The solution's license is expensive. 

What other advice do I have?

TeamViewer Remote Management is secure because of password protection. I rate it a ten out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1463928 - PeerSpot reviewer
Principal Owner at a consultancy with self employed
Real User
Issue-free with good pricing and a straightforward setup
Pros and Cons
  • "There are some great features."
  • "Integration with other tools would be great."

What is our primary use case?

We primarily use the solution for the whole company's remote monitoring queue.

What is most valuable?

The pricing is the most valuable aspect of the solution.

There are some great features. 

The initial setup is straightforward.

The product is quite stable. We haven't had any issues so far. 

What needs improvement?

Integration with other tools would be great. That would always be a bonus. 

For how long have I used the solution?

I have not used the solution for that long. I've probably used it for maybe a couple of months.

What do I think about the stability of the solution?

The stability seems very good. there are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

While it's always nice to have scalability, I'm not sure exactly what this is capable of. I haven't really attempted to scale it. 

How are customer service and support?

I didn't directly deal with technical support myself. I can't speak to how helpful or responsive they are. 

How was the initial setup?

We find the initial setup to be quite straightforward and simple. It's not difficult or complex. A company shouldn't have any issues with the process.

I wasn't fully involved in the process. I can't speak to exactly how long the deployment took. 

We have a few IT personnel on staff that can handle deployment and maintenance. 

What about the implementation team?

Our IT basically handled the process. We did not need an integrator or consultant. 

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is very reasonable. That said, I can't speak to the exact costs that our company has to deal with. Procurement handles that.

What other advice do I have?

I'm just a customer and an end-user. 

I likely use the most recent version of the solution.

I'd rate the solution at an eight out of ten. We are pretty satisfied with the product overall. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1563258 - PeerSpot reviewer
Senior Administrator at a computer software company with 10,001+ employees
Real User
Effective remote management capabilities, reliable, and good support
Pros and Cons
  • "The most valuable feature is the remote management capabilities."
  • "The security of the solution could be more secure."

What is our primary use case?

TeamViewer Remote Management is only used for end-user support. If any end-user requires live troubleshooting on their devices, we use this tool. Our usage has been limited.

What is most valuable?

The most valuable feature is the remote management capabilities.

What needs improvement?

The security of the solution could be more secure.

For how long have I used the solution?

I have been using TeamViewer Remote Management for approximately two years.

What do I think about the stability of the solution?

TeamViewer Remote Management stable.

What do I think about the scalability of the solution?

TeamViewer Remote Management is scalable.

We have approximately 15,000 end users using this solution.

We do not plan to increase usage.

How are customer service and support?

I have been satisfied with the support.

How was the initial setup?

The installation is straightforward and If you have proper documentation available then it will take approximately 15 minutes to complete.

What about the implementation team?

I am able to do the implementation.

For the support of this solution, we use our operation and managed services teams.

What's my experience with pricing, setup cost, and licensing?

Our licenses for TeamViewer Remote Management are being managed directly by our procurement team. If we need more licenses they handle it.

What other advice do I have?

I rate TeamViewer Remote Management a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user