TeamViewer Remote Management Reviews

In my company, we use TeamViewer Remote Management to provide assistance to our company's clients when they open tickets before contacting us for help. We then use TeamViewer Remote Management to connect with our clients.

The most valuable feature of the solution stems from the fact that our company's clients know the product. The product also allows our company to connect with our clients easily.

VPN connection is an area with shortcomings that need improvement in the solution.

I have been using TeamViewer Remote Management for five years. I use the solution's latest version.

Stability-wise, I rate the solution a nine out of ten.

It is a scalable solution.

There are around 200 users of the solution in my company.

My company does not have plans to increase the usage of the solution.

Two people are required in my company for the deployment and maintenance of the solution.

My company doesn't need any technical support because we provide technical support to our customers.

LogMeIn was a solution used in my company previously.

The price difference between TeamViewer Remote Management and LogMeIn was why my company chose TeamViewer Remote Management. LogMeIn was expensive compared to TeamViewer Remote Management.

The initial setup of TeamViewer Remote Management was very simple.

The product's deployment phase gets completed in a minute.

I publish a URL on my website, and my customer links with the aforementioned website for the completion of the deployment process.

The product's installation phase was carried out in-house.

Cost-wise, the product is not cheap. It is an expensive product. My company needs to pay towards the solution's annual licensing subscription costs. There are no extra costs in addition to the standard license fees of the product.

I recommend the solution to those planning to use it.

I rate the overall solution a nine out of ten.

We use the solution to set up a remote desktop connection and work from home.

Transferring files and viewing data work well with TeamViewer Remote Management.

Using the solution’s remote connection causes some lagging issues.

The solution’s stability could be improved.

I have been using TeamViewer Remote Management for four years.

I rate TeamViewer Remote Management a seven and a half out of ten for stability.

Four people work with the solution in our organization. The IT team would decide if we would increase the usage of the solution.

We are using version 13 of TeamViewer Remote Management.

Overall, I rate TeamViewer Remote Management an eight out of ten.

We can use TeamViewer to access a distant server if we need to, or a distant computer.

The access is great. It allows us to connect easily with distant equipment. It offers very good functionality.

The initial setup is easy.

It's stable and reliable. 

If there were a way for users to do access reporting, that would be an ideal addition to the product. It needs better reporting. 

The solution is stable or reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We have not attempted to scale the solution. My understanding is that it is scalable since you can take the source code and modify it or add other functionalities.

I've never used technical support. I cannot speak to how helpful or responsive they are. 

The setup is pretty straightforward. 

The user needs to have the solution through their computer. Once they have the firmware, they have to enter a code that is sent to the desktop so that they can connect. This needs to be put in before accessing distant equipment. 

It's not difficult to deploy the product. You can download it easily from the internet.

You can handle the setup in-house. It's downloadable from the internet.

The product is open-source.

There are different options available, and the information is online. 

If you want to do remote troubleshooting, it's a good idea to utilize TeamViewer. It's been around since 2005 - that's 17 years. It's a reliable, mature option.

I'd rate it nine out of ten. 

TeamViewer Remote Management has virtualized our in-place meeting. 

It primarily serves to facilitate the Zoom meeting for my board members.

It's a very useful tool.

I am satisfied with TeamViewer Remote Management.

It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular.

While I have not personally experienced this problem, a friend of mine did have an attack issue with TeamViewer connectivity. The connectivity could improve.

I have been working with TeamViewer Remote Management for ten years.

TeamViewer Remote Management is a stable solution. I have not encountered any issues with this solution.

We have 12 users in our company.

I didn't have any problems using TeamViewer to open a support ticket with the vendor. As a result, I can't give you a definitive answer, I have never contacted technical support.

Zoom is a communication and collaboration tool that I rely on.

For some of our sister companies, we use TeamViewer as well as AnyDesk.

I began using TeamViewer Remote Management because it is a good application that is stable and reliable. It meets my business needs.

The initial setup was straightforward.

It's about three or four administrators, and another is to take some of our delegation's positions for that application.

I have a technical team to deploy this solution.

I would recommend this solution to others who are considering using it.

I would rate TeamViewer Remote Management a nine out of ten.

We use this solution to connect to users. We have it in case users need some help handling software issues or installing the software. 

One of the most valuable features has been that it's a remote tool. I think this is a particularly good tool, and it's user-friendly. 

Maybe TeamViewer could be improved with more scalability. 

We have been using this solution for maybe two or three years. 

This solution is stable. 

The scalability has been fine, but I don't know how scalable it is. 

We have plans to increase our usage, probably next year. 

I have had no need to contact technical support. We haven't run into any problems and my team hasn't had any issues. 

The installation is straightforward and it's easy to install. It took about 50 minutes, and we installed and managed it ourselves. 

For deployment and maintenance, we have a technical team of maybe three or, maximum, four people. You don't need too many people to manage it. 

We implemented this solution through an in-house team. 

We are now using the free version, but probably next year we are going to follow up with the paid version. 

We are using AnyDesk as an alternative to this solution. 

I rate this solution an eight out of ten. 

We primarily use the solution for remote user support. We have users across the country, in every city. We give them support through this tool. If they need help, we connect and help them. That's the service that we bring to our customers.

This solution is preferred by some of our customers. Although we do have AnyDesk, there are some clients that specifically only permit TeamViewer for being contacted remotely. They trust in this tool. It's considered a trusted application.

The setup is very easy.

The licensing model is restrictive. Even when you have already a license, you connect from other devices and it is kind of complicated to use the tool. They could be flexible a little more with the licensing model. Even if you have a license, it's hard to use it.

The solution is a bit expensive. It could be cheaper.

We've been using the solution for three years at this point. 

The solution is very stable. there are no bugs or glitches. It doesn't crash or freeze. It's reliable.

The product is quite scalable. If a company needs to expand it, it can do so. 

We did call technical support once and they were very helpful and responsive. 

We no longer use TeamViewer intensively as we have AnyDesk from Google now and it's free.

The initial setup is pretty simple and straightforward. It's not a complex process at all. 

Deployment is fast. It only takes 20 minutes or so.

The price of the solution is a bit high.

We're just customers and end-users.

We are a small company. We're just 20 people, therefore, our solutions are very so-ho - the kind of small office, home office kinds of equipment.

I'd recommend the solution. In general, it's a good tool for remoting support.

I'd rate the solution at a seven out of ten. I'd rate it higher if the pricing and licensing were a bit better.

We use it to connect with remote clients who are not on the VPN. We are using TeamViewer 10, which is fairly old.

We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client.

The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions.

I have been using this solution for about three years.

Its stability is pretty good. The TeamViewer 10 servers are starting to be pulled offline because they are being deprecated. We'll definitely be moving on from it. Our security team has asked us to pivot away from it. Other than that, we haven't had any issues.

With this solution, you'll only have a specified number of seats that you can use at any given time. We usually have about two technicians who use it on and off every day. We tend to run out of seats when there are a lot of issues, and technicians are using it frequently with other clients.

For getting connected to remote people who are off the network, this is the only solution that we've used. On the network, we use Microsoft Configuration Manager to have remote sessions on people's computers.

The main difference between TeamViewer and other solutions, such as LogMeIn, is the pricing. They also differ in terms of particular programs for which they are certified, such as HIPAA, SOC 2, etc.

Its installation is fairly straightforward. If the quick support application is already installed, clients just have to open that up, enter in a few numbers, and they're good to go. In terms of installing it onto a client device, we can direct them to a URL to get that installed, and it is not super difficult.

Its price is a little high as compared to other solutions.

My personal opinion of it is pretty high. I would rate TeamViewer Remote Management a nine out of ten.

In the last 12 months we actually made a decision to go away from TeamViewer. Part of it has to do with the fact that TeamViewer is very expensive.

What we find as a small business owner is that TeamViewer seems to be one of the more expensive products there are for remote management.

The problem is the valuable features don't come with the free version, they come with the paid version. The valuable features are being able to boot a remote computer into safe mode, being able to reboot the computer and to reconnect again, file transfers is not the most important thing in the world, although some people think it is, but it's not.

We've been using TeamViewer Remote Management on and off for four to five years.

Almost every product is very, very stable now. I've left Splashtop running for seven or eight hours connected to a system. I've left TeamViewer running for seven or eight hours to a connection or two. I have a hard time working out on four computers at a time, but three is not impossible for me. So even if I've had three computers connected it has been fairly stable.

I don't think that's really a relevant question. Scalability. It's not a database, you're not running a database. You're running remote access. You're either RDPing or you're actually going into another computer, so how many computers can you go into? Some of the products are scalable, in that you can have an enterprise version where you can have 10 technicians accessing 100 computers.

LogMeIn or Citrix, or any of the other ones, or even Splashtop, has the same thing. I don't run the enterprise version on the one we have, but we have access to many computers. I have more than one technician, so we have more than one technician license, and we have more than 100 computers that are permanently accessed. And they allow you to access ad hoc, as many as you want. We only do that if a client has a problem. I say, "Okay, go to our website, go to this page, click on it and run that program" and that downloads the streamer for the client end, and they give me the numbers and then we can attach.

I've never had to use tech support for any product.

We've used TeamViewer and a whole bunch of other products. I've been in this business for a long time. We've seen some come and go in the remote access field. We used to use OS/2 for doing this, as a matter of fact. So that goes back a long way, we're talking about the nineties, so over 20 years.

We had been using two products. We used TeamViewer and we used Splashtop.

We use Splashtop now. I'm into four workstations right now. When I was talking with you earlier, I was in nine different stations, nine different systems on one network. But we have used a bunch of different products. When Windows 10 came out, we found that the product that we were using then wasn't as good and TeamViewer had become better. It was a pretty good product, but it always tended to be a Cadillac in pricing. And the pricing model they have now seems to be expensive to use from last time I checked. Small users don't want to pay the kind of money, or can't afford the kind of money, that they were charging.

As a matter of fact, one of my clients is a single user. He wants to access a single computer. He doesn't need 15 technicians or one technician or to be able to access a whole bunch. He wants a one-to-one solution. TeamViewer doesn't really offer that. They offer the free one, but every time they make a change on the free one, you have to update both ends.

Sometimes you don't have the opportunity of being on site to be able to update it. Now they have changed that so that you can update it remotely, but you have to be able to connect first to do that. And then you're in the stage of where you're always trying to remember what version is at what client. Or if it's a one-to-one what version is there.

When the pandemic hit last year, they took the time limit off. So they gave relief to a lot of people to be able to use it. But at some point they changed it again and they put the time limit back on and they charged for it. And then if you have one version, like if you have version 14, and the client has version 15, you can't access his computer. If the client is on 14 and the technician is on 15, he can't access the end user who's at home. 

So there's a disparity in versioning.

In terms of advice, it really depends what you're using it for. TeamViewer can be from about $20 a month to $200 or $500 a month depending on how many managed devices and how many unmanaged devices there are. TeamViewer has gone to a monthly subscription rate, so you have to get it monthly. Although I think Splashtops is the same way. There are some products out there that you can buy a license for and have permanent software. The problem with that is that you don't get updates. What I see when comparing one versus the other, is that TeamViewer for small users is more expensive than some of the other ones. It maybe has some better performance or better features, but it probably depends if you're on a good internet. I'm on a rural internet so I don't have the benefits of having one gigabit download and upload and speeds. Most of my clients have a minimum of 60 megabits per second synchronous connections or fiber connections.

Because most of my clients, 99.5% of my clients, are in major centers like Toronto, Montreal, Washington, New York, Ottawa, Dallas, they don't appear to have issues. The biggest issue is me. Every time there's an upgrade to the pipe, we jump on it. I'm not in an industry that can survive at five Meg or 10 Meg a second any longer, although I feel like I get that still with what I have.

It depends on the size. You have to decide how many end points you need to manage? How many technicians do you have to manage those end points? Are you managing from within a ticketing package? Do you need your ticketing package to integrate with your remote management packaging?

On a scale of one to ten, I would give TeamViewer Remote Management an eight.