TeamViewer Remote Management Reviews

We can use TeamViewer to access a distant server if we need to, or a distant computer.

The access is great. It allows us to connect easily with distant equipment. It offers very good functionality.

The initial setup is easy.

It's stable and reliable. 

If there were a way for users to do access reporting, that would be an ideal addition to the product. It needs better reporting. 

The solution is stable or reliable. There are no bugs or glitches. It doesn't crash or freeze. 

We have not attempted to scale the solution. My understanding is that it is scalable since you can take the source code and modify it or add other functionalities.

I've never used technical support. I cannot speak to how helpful or responsive they are. 

The setup is pretty straightforward. 

The user needs to have the solution through their computer. Once they have the firmware, they have to enter a code that is sent to the desktop so that they can connect. This needs to be put in before accessing distant equipment. 

It's not difficult to deploy the product. You can download it easily from the internet.

You can handle the setup in-house. It's downloadable from the internet.

The product is open-source.

There are different options available, and the information is online. 

If you want to do remote troubleshooting, it's a good idea to utilize TeamViewer. It's been around since 2005 - that's 17 years. It's a reliable, mature option.

I'd rate it nine out of ten. 

I work for a system integrator, dealing with multiple clients. TeamViewer allows us to remotely access their desktops to address configuration or device-related issues.

We also use it for hosting meetings and offering technical support, guiding clients through different configuration procedures.

The screen-sharing feature is good. The latency is considerably lower compared to platforms like Zoom.

I've noticed that certain applications tend to experience frequent lag during screen sharing, especially terminal-related ones.

Additionally, there are instances where visibility becomes blurred.

In future releases, there should be a deployment feature available. If I need to deploy it remotely, I have to manually guide the person through the setup, which can be problematic as not all customers are tech-savvy.

I have been using this solution for two years. 

We don't use it extensively in our day-to-day operations. It's mainly employed for resolving issues, usually in short phone calls of around 20 to 30 minutes.

It is a scalable solution. Within my team, we are 20 to 30 but for the broader organization I support, it's more extensive.

I have contacted customer service and support a couple of times, but it was not good.

The support personnel seem to change with each call – sometimes it's someone from India, other times from Canada, and so on. You end up having to explain your case anew each time you call.

The initial setup does take some time, which can be inconvenient. It generally requires around an hour for the setup to be completed.

I am capable of managing the setup myself. We have a team of around four or five individuals handling the solution. 

We've seen an ROI. 

In comparison to other products, like those from Google, it is more costly.

We use the standard edition licensing fees.

I have used other open source tools in the same space.

Overall, I would rate the solution a six out of ten.

I would suggest that they initially go through the technical installation process themselves. It's important to understand all aspects thoroughly before connecting with clients to explain the configuration complexities.

It is mainly used to solve issues remotely. Yeah. So, it provides, in summary, remote assistance, enabling me to connect to another person's device and provide support.

The fact that it's user-friendly and it has a chat option. These are my two favorite features.

There should be more frequent updates.

I have been using it for less than a year. We use the latest version. 

I would rate the stability a seven out of ten because every application gets bugs. So, there are some instances where it might be buggy and hanging. 

It is a scalable solution. 

There are around three end users in my company. We do plan to increase the further usage. 

The initial setup is pretty straightforward and easy to set up. It took us less than 30 minutes. 

We can deploy it ourselves. We did it in-house. We basically installed an installer, and then within any time frame, you can deploy it on the virtual machine. 

One person is enough for the deployment process.

You need to pay for the license. It is a yearly license. It's expensive.

Overall, I would rate the solution an eight out of ten. This is a great tool for remote access and communication since it's very reliable.

I use the solution for remote support. We can have access to features remotely. We can configure Microsoft Outlook and do some software updates.

The product is secure. We can't connect to a desktop without a code. The connection is good, especially if you have good Internet access. The end user still has control, regardless of whether someone is working remotely on their system.

There should be an enterprise version of the solution. The enterprise version should not only be hosted in the cloud but also within the server of an organization.

I have been using the solution from time to time for more than 15 years.

The tool is quite stable.

The solution is very easy and quick to deploy. It is a cloud-based solution.

To deploy the product, I downloaded the TeamViewer web application on my system and asked the end user to do the same.

I have used the free version of the solution.

I have used the solution to support only one computer. I would recommend the tool to others. Overall, I rate the product a nine out of ten.

TeamViewer Remote Management has virtualized our in-place meeting. 

It primarily serves to facilitate the Zoom meeting for my board members.

It's a very useful tool.

I am satisfied with TeamViewer Remote Management.

It enhances collaboration among my board members during board meetings, whether annual, regular, or irregular.

While I have not personally experienced this problem, a friend of mine did have an attack issue with TeamViewer connectivity. The connectivity could improve.

I have been working with TeamViewer Remote Management for ten years.

TeamViewer Remote Management is a stable solution. I have not encountered any issues with this solution.

We have 12 users in our company.

I didn't have any problems using TeamViewer to open a support ticket with the vendor. As a result, I can't give you a definitive answer, I have never contacted technical support.

Zoom is a communication and collaboration tool that I rely on.

For some of our sister companies, we use TeamViewer as well as AnyDesk.

I began using TeamViewer Remote Management because it is a good application that is stable and reliable. It meets my business needs.

The initial setup was straightforward.

It's about three or four administrators, and another is to take some of our delegation's positions for that application.

I have a technical team to deploy this solution.

I would recommend this solution to others who are considering using it.

I would rate TeamViewer Remote Management a nine out of ten.

We use it to connect with remote clients who are not on the VPN. We are using TeamViewer 10, which is fairly old.

We are able to connect to clients who are currently not connected to the VPN, and we are also able to do direct file transfers between the technician and the client.

The price point would probably be an area of improvement with the number of competitors out there offering similar features. TeamViewer usually comes in a little high as compared to other solutions.

I have been using this solution for about three years.

Its stability is pretty good. The TeamViewer 10 servers are starting to be pulled offline because they are being deprecated. We'll definitely be moving on from it. Our security team has asked us to pivot away from it. Other than that, we haven't had any issues.

With this solution, you'll only have a specified number of seats that you can use at any given time. We usually have about two technicians who use it on and off every day. We tend to run out of seats when there are a lot of issues, and technicians are using it frequently with other clients.

For getting connected to remote people who are off the network, this is the only solution that we've used. On the network, we use Microsoft Configuration Manager to have remote sessions on people's computers.

The main difference between TeamViewer and other solutions, such as LogMeIn, is the pricing. They also differ in terms of particular programs for which they are certified, such as HIPAA, SOC 2, etc.

Its installation is fairly straightforward. If the quick support application is already installed, clients just have to open that up, enter in a few numbers, and they're good to go. In terms of installing it onto a client device, we can direct them to a URL to get that installed, and it is not super difficult.

Its price is a little high as compared to other solutions.

My personal opinion of it is pretty high. I would rate TeamViewer Remote Management a nine out of ten.

We use the solution to set up a remote desktop connection and work from home.

Transferring files and viewing data work well with TeamViewer Remote Management.

Using the solution’s remote connection causes some lagging issues.

The solution’s stability could be improved.

I have been using TeamViewer Remote Management for four years.

I rate TeamViewer Remote Management a seven and a half out of ten for stability.

Four people work with the solution in our organization. The IT team would decide if we would increase the usage of the solution.

We are using version 13 of TeamViewer Remote Management.

Overall, I rate TeamViewer Remote Management an eight out of ten.

Primarily, we use it to connect to our workstations and servers and also to maintain connections with some of our customers' servers.

It's easy to use and maintain. We can connect to servers and workstations via a VPN and access all the features the solution offer.

Licensing has always been a concern, as it can be costly when we need simultaneous access for multiple users. So licensing is an area that could be improved in the future.

We've been using this solution for five to six years. We are currently using version 15. 

I would rate the stability an eight out of ten. Most of the time, it's pretty stable.

I would rate the scalability an eight out of ten. This solution can accommodate expanding the number of users or user devices in the future.

We have about 25 users currently using TeamViewer remote management in your organization. They are primarily helpdesk IT specialists.

It's straightforward. No issues. We followed the standard procedure and it took very minimal time.

Moreover, maintenance is done by one administrator. We actually have two backups, but mainly one person manages it.

We have only three channels that we purchased, and licensing can be quite expensive for just one channel. I would prefer a five-pack or ten-pack of channels.

I would rate it at five because I would like to have more channels available at a lower price.

We used GoToMeeting. We switched to TeamViewer because it seemed a little easier to use.

I would definitely recommend using the solution. 

Overall, I would rate the product a nine out of ten.