ThousandEyes Reviews

The solution provides me with diverse links from ISPs.

Application visibility is a feature I found to be the most valuable one in the solution.

I would like the solution to integrate with other Cisco platforms. Presently, it lacks the ability to integrate with other Cisco products.

I have been using ThousandEyes for five years. Also, I am using the solution's latest version.

The stability of the solution is good. Stability-wise, I rate the solution an eight out of ten.

Scalability-wise, I rate the solution an eight out of ten. The solution should be able to integrate with other platforms to scale up. Around 10,000 people in my company are working on the solution. It's not extensively used in my organization. Also, there are no plans to increase the number of users using the solution.

I have never contacted the technical support team since I have never faced issues with the solution.

Previously, I have used other products. It is my company that decided to choose ThousandEyes.

The solution's initial setup process was straightforward. It took us only a week to deploy the solution in our company. The deployment and maintenance are done probably once a month. I don't get involved in the product deployment since primary engineers are responsible for the deployment part.

I implemented the solution by myself.

In terms of ROI, the solution is worth the money.

In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive. Also, there are no additional costs apart from the standard license and fees for the solution.

I would tell those planning to use the solution that they first need to use it in a lab before purchasing it. I rate the overall solution a seven out of ten.

The solution's most valuable feature is network security.

The solution's network and reporting could be improved.

I have been using ThousandEyes for six months.

I rate the solution an eight out of ten for stability.

Our clients for the solution are enterprise businesses.

I rate the solution’s scalability an eight out of ten.

The solution’s technical support is good.

Positive

The solution's initial setup is very easy.

On a scale from one to ten, where one is difficult and ten is easy, I rate the solution's initial setup an eight to nine out of ten.

We deployed the solution to a large number of sites one by one. It took us a couple of months to deploy the tool in the data center and several sites. Each single device deployment is not that complicated and does not take long.

The solution has positively impacted our organization by getting all the logs. We deployed ThousandEyes only to collect data. The solution has largely impacted our monitoring system, and we can quickly get all the logs if any site is down. The solution provides good and easy network monitoring. I would recommend the solution to other users.

Overall, I rate ThousandEyes an eight out of ten.

ThousandEyes is basically for network monitoring.

The most valuable features are integration and ease of use. Majorly with the integration because we use most of the Cisco products too. 

There is room for improvement in terms of customization and user-friendliness. 

I have been using ThousandEyes for a few months.

I would rate the stability a seven out of ten.

I would rate the scalability an eight out of ten. 

Our company has around 20 end users using this solution.

There is room for improvement in the response time.

Neutral

I would rate my experience with the initial setup a seven out of ten when one being difficult and ten being easy. 

Overall, I would rate the solution an eight out of ten. I would definitely recommend using ThousandEyes.

ThousandEyes gives companies better visibility. So it shows you the effective notes on the network layer and the application's performance for anyone inside or outside the data center. It provides deep visibility on the network, legal support, and user requests.

In addition, it shows you averages around the world, so if there's a breach or problem on the public cloud around the world, ThousandEyes notifies you of this problem and if you're affected.

The best feature is the Internet and the WAN because ThousandEyes lets you see the network layers and every hop on the network. So, it's not only a browser or sensitive request that shows you the problem. It allows a deep dive into the problem.

They only offer synthetic requests, so they should create an agent for users that can track your request. For example, if I'm playing a game or listening to a song on Spotify, ThousandEyes cannot follow my requests and show me the problem. If they can do this, it will make them the best product in the market.

We have been using this solution for one year. It is deployed on the public cloud, and agents deploy on the public cloud, data centers, and end-users computers.

It is a stable product and provides all the features they promise. I haven't seen any mark that affects user-to-user.

It is a scalable solution. Each team member can get a user to connect UI and browse the data.

I rate the support a ten out of ten. We've contacted the technical support team for integration purposes, and they answered on time and resolved our problems.

Positive

We chose ThousandEyes because of the internet and WAN ability. The Cisco FSO, Full-Stack Observability, is also good. ThousandEyes covers the end-user monitoring site, AppDynamics covers the APM side, and Intersight covers the whole infrastructure and the cloud.

The initial setup was very easy, and the deployment was fast and took about ten minutes.

There is a return on investment.

The costs depend on the agency deployed and how many requests are made over the agents. The price is in the middle. It is not cheap and not expensive.

I rate this solution an eight out of ten because of its ability to show the network list, and each top is the best that I've seen. Regarding advice, you should set up your agents carefully to cover all of your infrastructure and enterprise. The agent's installation and data centers being monitored are important. In addition, do not activate all of your agents at the same time. The price depends on the usage, and if you consume a license, you enable them simultaneously. Try to learn and get the data and analyze it.

In a future release, monitoring and user behaviour should be included. It would be great if ThousandEyes could monitor real user data and provide different packages for large, midsize, and small companies.

The typical use case for this solution is for authentication devices in the network. It's for authentication in cable networks and WiFi networks and is used as well as enterprise WiFi for branch offices. The main use case, therefore, is basically for LAN and corporate WIFI.

The authentication overall - including to the VPN and LAN - is excellent. Authentication to devices with less duplication is great.

The guest portal is hard to use. Clients have faced many difficulties, especially around various mobile devices in order to get LAN authentication. They need to improve this area. Right now, the user experience isn't the best.

The guest portal customization also isn't ideal. It's quite difficult to achieve. In some cases, you need to point to another external portal completely in order to provide more functionality.

The solution is multi-connective and it's pretty good. If you compare Cisco to HP, Cisco is better, however, it's expensive to implement it and operate it. I need to consolidate and configure our Cisco systems and configure out LAN to DNA. However, the DNA has poor authentification and automation when configured with the solution. There needs to be better integration in the next version or better features that can patch the two together effectively. Otherwise, right now, if it stays as it is, it's not great.

In a future release, it would be nice to see more automation with integration in DNA and the product. This would make for an easier administration.

We've had the solution for three years at this point.

The stability is nice. It's good. We have small bugs occasionally, however, this is normal in software solutions. The complications of the solution come when checking the initially projected metrics of compatibility. We have a virtual suite, virtual controller, and virtual supplicant. If this works well in the initial process, we don't have any problems in the final installation. 

The solution is very scalable. We have two models and we've separated functions now in many servers. Admin solution monitors everything in order to receive logs. In many cases, it's a load balancer situation. If you want, you can, by using a load balancer, try to provide scalability. It's mostly scalable. It's very good.

We have multi-use cases and use the solution for both big and medium-sized companies.

Technical support is very good and Cisco does a really good job of helping vendors. We're quite satisfied with the level of service they provide.

I don't handle the implementation or deployment. I only project and provide a logical projection for the client's needs, including how many servers, how many licenses, how many features, etc. will be needed. However, I don't deliver the projects.

That said, the installation as far as I understand it, is complex. 

It's complex in the sense of personalizing it. The implementation itself doesn't need to be complex, however, it takes a few hours of work. The actualizing of the VMware and hardware servers can be pretty expensive.

Usually, deployment requires 18 hours per server to install and actualize. However, if you need to personalize it, the rule is to authenticate and to provide tags, too. Due to the segmentation, you need to plan for a six to 13-day deployment period.

We're a reseller. I sell products. I don't use the solution myself. I sell cloud products, security and network products, firewalls, data centers, and collaboration tools. We have many partners including Cisco, Fortinet, VMware, etc. 

In terms of this product, we sell different versions of the solution and not just the latest.

We typically deal with on-premises deployment for this product and the cloud has many security issues in Brazil. For big clients, it's typically on-premises.

Overall, I would rate the solution nine out of ten.

We primarily used the solution mainly to monitor the network latency and network quality between different sites including company and internet sites. It helped us to see the connection quality.

The most valuable aspect of the solution was the ability to see how the connection quality is between the sites and get an alert if it was turning bad.

We didn't use the solution for that long, so it's hard to remember what we didn't like about the solution.

It would be nice if the solution covered other areas like server monitoring.

The solution is stable.

We never tested the scalability, so I can't speak to it.

During the trial, we didn't need to contact technical support.

I've previously used PRTG and Zabbix, among others. They are a little bit different because this solution is really focused on network quality.

The initial setup is quite simple. It has a good interface which makes everything easy to grasp. It only took two people to deploy the solution.

I handled the implementation myself.

We used the public cloud deployment model.

I'd recommend the solution and advise others to check to see if it fits with their environment even if they're using some other monitoring solution.

I'd rate the solution eight out of ten.

We use ThousandEyes to have visibility of our entire business core with approximately 70 clients.

The most valuable feature of ThousandEyes is user-friendliness. It has been essential for us to have a solution that is easy to use.

ThousandEyes could improve the dashboards by adding more features.

I have been using ThousandEyes for approximately six months.

ThousandEyes is highly stable.

The scalability of ThousandEyes is very good. When you purchase more units it scales well. If you want more environments, units, or locations, you will only need to purchase them.

We have approximately 11 system engineers using the solution. They are CCAAs, Cisco, and CCMP engineers.

The support from ThousandEyes has been the best I have had. They give good support.

The initial setup of ThousandEyes is straightforward. This was beneficial in a complex environment.

I would recommend this solution to others.

I rate ThousandEyes an eight out of ten.

We use the solution on a daily basis. 

The support on offer is very good.

It's pretty comprehensive for what I need.

The solution is very scalable. 

The installation process is not hard at all. 

I don't really have any recommendations for improvements at the moment.

I would like the product to offer more agility.

I've likely used the solution for about six months at this point. It's been less than a year. It hasn't been that long yet.

In the time I have used the product, I have noticed that it's quite scalable. If a company needs to expand it, it shouldn't be an issue. 

We have eight people in our organization that work directly with the product.

We've only had good experiences with support. They are helpful and responsive. We're quite happy with the level of attention we get when we have issues. 

We found the installation process to be very simple and straightforward. It's not complex. It's not difficult. A company shouldn't have any issues deploying the product.

We are a Cisco partner and reseller.

We are using the latest version of the solution, however, I can't speak to the version number we are on.

In general, I would d recommend the solution to other users and organizations. I've had a positive experience so far. 

I would rate the solution at an eight out of ten overall.