Trend Vision One Reviews

We use Vision One to detect to detect and respond to malware incidents. With endpoints (Apex One/Cloud One Workload Security), network (Deep Discovery Inspector) and Office365 (Cloud Email and Collaboration Security).

The environment is complex, distributed in more than +100 locations. Some locations are just offices, some others are industrial facilities with ICS and SCADA. Besides Windows, we deal with a lot of operating systems, including Solaris on SPARC. And our users are diverse, with lots of employees roaming around the country.

With ASRM, we tackle important use cases around identity protection and risk management in general. Identification, prioritization, and remediation.

The full stack of Vision One has delivered what "SIEM 2.0" couldn't deliver. The capability to monitor threats and discover attack vectors before they are exploited and across all our workspace (on-prem, IaaS, PaaS and SaaS). We have invested well over a million into SIEM during the last decade. A full ArcSight upgrade and then a Splunk migration assisted with a large MSSP. Vision One is still ahead at a fraction of the cost.

Going through a capable, single-vendor solution was necessary, given our small team. Choosing the best solutions for every task and building all the integrations was not an option.

Vision One is much more than just EDR for us; it is a threat intelligence platform and a SOAR too. And even with the limited capabilities in this area, we find ways to tackle challenges our MSSP and SOC haven't been able to accomplish on a very large budget.

I like everything. The most valuable feature is how the stack fully integrates all components of a solution. Then, integrations with third parties will be provided.

As an example, I am capable of sending a suspicious file directly to my Deep Discovery Analyzer appliance (a sandbox) while investigating a suspicious download/file interaction, and I can then quickly push the IOCs in the suspicious object lists to protect both managed endpoints, and the rest of the network too! Yes, you can push domains and IP addresses to Palo Alto through a Trend Micro Service Gateway, ensuring you can protect even what cannot receive an endpoint. And all this without writing a single line of code. The ease of use and ease of deployment for use cases like this are my favourite features.

The SOAR features (Security Playbooks) are quite limited. At the moment, it is impossible to execute a simple piece of Python code that would pull or push something to an API, for example. While you can tackle some use cases, a SOAR from another vendor is still a must-have.

To assist with complex use case integrations, having all the data from the SIEM inside XDR would be great, too. That's where the market is moving with solutions like Falcon Logscale and Cortex XSIAM. Pivoting from XDR to Splunk or vice-versa can be time-consuming during incidents.

I was actually an early beta tester of the Apex One Endpoint Sensor before Vision One appeared in 2021. That would be three solid years of using it.

Quite reliable. In the last three years, only one incident created memory leaks on Windows Servers. We didn't see too much impact (fortunately) as a workaround could be quickly provided.

Support is quite responsive when something does work well. However, we do pay for Premium support.

The scalability is really good.

My experience is generally good, but I have had the chance to deal with premium support. I'd say I get the support I expect for the price that I pay.

Positive

Although we have been dealing with other security vendors (McAfee, Symantec, Proofpoint, and more), Vision One was really our first EDR.

The initial setup was a breeze. It is realistically one of the strong points of the solution.

We implemented the solution in-house. Although with premium support, you do get a lot of help from Trend Micro if you ask for it. You'll be able to talk to actual experts.

It is very hard to quantify an ROI on a security product. It doesn't generate revenues, and you can't quantify the cost of incidents that didn't happen.

Product names are changing all the time. Lots of changes in the last three years. They introduced the concept of credits, too, which did not make anything easier.

It's also easy to underestimate the credits required with Cloud Email and Collaboration Security: people invited from third-party tenants will count.

The credit usage and allocation tool has been improving, at least.

We had a look at Carbon Black and CrowdStrike Falcon.

It's probably the best solution for a small team that cannot absorb the complexity of a multivendor solution. The ability to execute VS the cost is surprisingly good.

Its real-time analysis has impacted our security incident response time. We use the Workbench console and dashboards. We are normally able to analyze an incident in a few hours, understand what is going on, and provide a specific solution for any type of incident.

A few days ago, a user opened something with malware on their machine. In a few seconds, I received an email, and I received a pop-up in the console. To mitigate this, we removed the machine from the network and checked it.

In terms of integration, we intend to integrate more solutions with Trend Micro, but so far, we have just integrated the firewall.

Telemetry is very useful. They provide all the information. I can see specific details about any malware and various types of attacks. I can prevent my environment from different types of attacks based on what I see in the Vision One console.

Log inspection is also very useful for me. We check the logs all the time. In certain cases, it is necessary to analyze with more detail. It is very useful to understand what is going on in my environment with log inspection.

It is very expensive. 

I have been using this solution for ten years.

We do not have any problems with the stability of this solution.

It scales well. We do not have any problems with scalability.

At the moment, we do not have any plans to increase its usage.

Their technical support is good. They take some time to give me the answers, but in the end, they fix and solve all my problems. I would rate their support a nine out of ten.

Positive

We were not using any other solution previously. We have been using Trend Micro's solutions from the beginning of our operations in Brazil.

It is a SaaS solution. Its initial setup is not complex. It is very easy to deploy. It is not complicated. It is very user-friendly. It took around 15 days.

In terms of implementation strategy, we prepared some test machines and servers. After that, we deployed it for the entire company.

They do the maintenance, but we do not have any downtime in this maintenance mode.

We had a Brazilian reseller.

We have not seen an ROI.

Trend Micro's cost is higher than other solutions. That is the main reason why we need to switch to another solution.

We are using a full license that provides different types of features, but CrowdStrike does not provide some of the features such as MDM or anti-spam. We do not have these options or features with CrowdStrike. If we switch to CrowdStrike, we would have to buy other solutions to have a complete solution.

In addition to the license, there are no extra costs.

Its cost is high for us, so we are checking other options and other companies to provide the same solution. We are evaluating CrowdStrike, Trellix, McAfee, and Sophos. We have not yet received the quotation, but their cost is lower than Trend Micro.

Trend Vision One is very useful. It has many functionalities and integrations. Its integration with other products is growing. In the future, it will probably be the biggest console in the world.

Trend Micro is making some changes to the console. At the moment, it is a little bit confusing for our use case because we are using three or four consoles from Trend Micro. We intend to migrate to just one, which is the Vision One console, but at the moment, we are using the Apex One console for the workstations and the Cloud One console for the servers. I do not know if the integration is complicated for Trend Micro, but at this moment, it is not so easy for me to manage all devices.

I would rate Trend Vision One an eight out of ten.

We use Vision One for antivirus, endpoint protection, and identifying misconfigurations in our cloud platform. It secures our servers and endpoints and detects any sort of malicious software or inappropriate user behavior. It's a cloud solution with agents on the machines for endpoint protection. 

Vision One gives us more insight. When we implemented the solution, we didn't have a mature security platform, so we couldn't see what was happening on our servers or what our users were doing. It has decreased our time to detect and respond. Initially, we didn't have as much insight into any attacks that came through. It gives us more data points to work with and guidance about the remediation efforts. We aren't dealing with eight or nine different systems to identify one issue. It's all centrally located in one place.

Their Managed XDR service acts as our security operations center. It helps us sleep a little better at night. We know that they can call us on the phone when a significant alert comes in after hours. It makes things more efficient because we know there's someone on the other side who can look at alerts for us and at least do the preliminary analysis if anything comes in. Multiple teams are notified when an alert comes in. We can allocate security resources more efficiently and plug more data sources into the Vision One platform. We don't need to dedicate personnel to continuously monitor the dashboard because we know someone is looking at it with us.

The platform has allowed us to identify blind spots and see where there are holes in our network. It suggests remediation steps in many cases.  There is typically a link in the documentation. That has been a significant benefit because it tells you what to do. For example, it might suggest running a command in the terminal to identify the issues or take x output and put it into y input. 

The solution reduces the time spent investigating false positives by around 65 to 75 percent. For example, when we are pushing out custom code, the workbench tells us the risk level. If it's 70 or higher, we check it out. At 69 or lower, it could be a false positive, so it might require some poking around. It gives us enough data in the alerts that anyone who knows the system could say, "Oh, that was me. I was running patches," instead of checking nine different systems to identify what triggered the alert. It's all there in the alert, including the hashes, commands, impacted web files, etc. We can instantly dismiss it as a false positive and flag it as resolved.

Vision One's playbooks help us save time but I can't say how much because we're still maturing those. For instance, we know what those patching commands look like, so we're working on a playbook to automatically ignore or close those false positive alerts as they come in. We're still trying to fine-tune those playbooks. 

I like Vision One's observed attack techniques feature. It lets you see what an attacker is doing, how they have tried to exploit a machine, or how malicious code is operating. It helps us discover indicators of compromise so we can write better rules for detection.

Migrating to the Vision One platform helped us because we no longer need to look at eight different screens to find data. It's all just consolidated into one location. Having everything in one place is critical. I've been in the industry for almost a decade now, and it's a struggle to find that single pane of glass for all my alerts, logs, and anomalies like random users clicking on a link or downloading a file. It's nice to have it all in one location. Having centralized visibility saves the time we would spend checking various systems to look for things. I can also correlate data points more effectively and make data-driven decisions about the remediation and mitigation of any internal or external threats discovered.

The executive dashboard is nice. It's consolidating all of the tools into the Vision One platform, giving you a high-level overview. Executives love dashboards and pretty colors. The ability to drill down into XDR detection from the executive dashboard his handy. I don't have to go fishing. We get an alert that says a machine did X, and I can fire it up. It's on the dashboard, so I can click on that machine, and it lets me drill down into the logs. It cuts down on the time required to do any kind of forensic analysis on anomalous alerts or behavior. 

The Risk Index gives you an overview of the risk and how it compares with others in your industry. It's nice to be able to quantify the risk, and it enables you to justify the spending on these tools to your executives by showing that it pays off. Also, if we start plugging in more data points and the risk score goes up, we can conclude that there are some issues with the new data source that we just hooked up to our platform. The goal is to have a risk level of zero, but that will be hard to achieve. 

We've received some mild complaints that the documentation is sometimes not up to date. 

I used Vision One at my last job, and I brought them on board when I joined this company, so I have been using the platform for about two years. 

I haven't had any issues with stability. 

We run several different AWS accounts, and Vision One keeps up pretty well. I haven't noticed any downtime, lagging, or crashes.

They were using something else, but my team wasn't in charge of it. Vision One offers a more mature platform. I had used it at my previous job. My boss brought it in because we had both worked with Trend Micro in the past. We know the platform and the engineers. 

Deploying Vision One was relatively straightforward. We were on the legacy platform. They had written a script, so all you had to do was hit the play button. We recently moved to their all-in-one VisionOne platform, which was super simple. The deployment team included two on our side and two on the Trend Micro side. Their engineers hopped on a call and walked us through the process. The setup process primarily entails deploying the agents globally. 

Trend Micro's licensing is fair. 

I rate Trend Micro nine out of 10. This is a SaaS product, so you can do a trial period. If you like it, contact their sales people and try to develop a good relationship with the company. 

We rely on Trend Micro Vision One as our Extended Detection and Response platform, leveraging its capabilities for endpoint detection and response across our entire IT environment.

Trend Micro Vision One boasts a good detection rate thanks to its data lake analysis and frameworks like MITRE. This helps minimize false positives, ensuring alerts are truly security threats. While no platform is flawless and occasional false positives can occur, Vision One's detection is effective for our use cases.

Trend Micro Vision One doesn't have a separate module for advanced threat protection. Instead, its standard endpoint protection, formerly Apex One, includes features like real-time scanning with advanced telemetry collection to identify and prevent unknown threats. These features go beyond basic signature-based detection and offer advanced actions like specific file quarantine or cleanup thanks to machine learning capabilities.

Trend Micro Vision One uses real-time machine learning to detect ransomware, a critical tool since cybercrime is increasingly focused on extortion. While ransomware isn't new, its prominence in news reports makes it a major concern. However, even though it's widely reported, it may not be the biggest threat. For healthcare organizations especially, protecting patient data from being leaked and sold on the dark web is paramount. This is why using tools like Trend Micro Vision One is crucial.

Trend Micro's Vision One simplifies security management by offering a unified console for threat detection, investigation, and hunting across all security layers. This replaces their previous approach of separate consoles for different products like cloud app security and Cloud One, eliminating the need to switch between consoles for a complete security picture.

While telemetry data offers valuable insights into identity access, endpoint detection, and threat intelligence, doesn't provide complete visibility. There's no access to firewall logs or built-in network access control. However, the platform's strength lies in its advanced features like intrusion detection and integration capabilities, allowing for threat hunting and sharing data with other security solutions.

Vision One uses two methods for endpoint detection. The first is "active update," where devices connect securely using port 443 to the cloud to download the latest signature data every 12 hours, ensuring they have up-to-date protection. This eliminates the need for on-premise signature updates.

Vision One is user-friendly with clear navigation, but its wealth of data can be overwhelming for new users. For example, telemetry can be complex, and some alerts might go unnoticed by inexperienced users who lack the necessary skills to interpret the data effectively. This isn't a flaw of the product itself; it's simply a matter of needing the right training and experience to get the most out of it.

Vision One, while easy to manage, requires significant upfront investment when building a platform from scratch. Configuring agent deployment, servers, and third-party integrations, takes many hours and there's no perfect out-of-the-box solution.

While initially considering Trend Vision One as just a replacement antivirus solution, we realized its extended detection and response capabilities offered more than just basic endpoint protection. XDR allows for collecting telemetry data beyond signatures, enabling us to identify threats like suspicious file activity, lateral movement, and potential command-and-control communications. This provides a more comprehensive security posture compared to traditional antivirus solutions and helps reduce our workloads.

Our organization utilizes the full range of Trend Vision One features, excluding tipping points. This includes attack surface risk management, XDR threat investigation, endpoint, cloud, network security, and email protection. This full security posture positions us well for our future security roadmap.

Trend Micro Vision One requires significant customization to fit our specific needs, which increases the administrative burden. While the wider data collection offers a broader security net, we don't utilize all its services (e.g., Okta integration). This necessitates manual log ingestion from Azure (e.g., anonymous logins, suspicious tokens) and additional verification using separate tools like Azure for risky sign-in detection and IP vetting, making it a more hands-on security solution.

Trend Vision One has some usability issues. For example, extracting browser history for forensic analysis is cumbersome. The platform parses the history file but then doesn't allow exporting the data, making it difficult to share findings with managers. Additionally, the lack of a Network Security Installer for endpoint agents is surprising, especially considering servers have them. The feature request process, relying on a community voting system within a product portal, seems inefficient. Overall, improvements in data consistency and user-friendliness would be beneficial. 

I have been using Trend Vision One for two years.

Despite having several open support tickets with Trend Micro, I'm impressed by their exceptional customer service. Unlike Microsoft, they proactively reach out by phone to resolve issues quickly. This personalized approach makes me confident we'll get everything sorted out.

Whenever I encounter an issue, technical support is fantastic at providing a root cause analysis, which helps me understand the underlying problem and document it accurately for leadership.

Positive

I wasn't involved in the initial Trend Vision One deployment, but I heard about performance problems. While my team deployed the product itself through SCCM after enterprise approval, the agent caused high CPU usage due to configuration issues. Now, from my new perspective, it's clear these problems stemmed from deployment configuration, not the product itself.

Trend Micro recently switched from a license-based pricing model to a credit system, which caused some initial frustration during my renewal. While I've spoken with their leadership about the credit system's functionality and potential improvements, it still feels unconventional even though I'm now more comfortable with it.

I would rate Trend Vision One eight out of ten. 

In our organization, the IT department has a collective decision-making process for product procurement. During the proof of concept calls, a group of 30 IT professionals evaluate vendor presentations, like, Microsoft partners showcasing Windows Defender. They consider features, budget fit, and individual preferences before voting on the best option. Leadership then finalizes the purchase. While I, the senior security team member, have no direct influence on product selection like Trend Vision One, I significantly impact its functionality. I work directly with Trend Micro, providing daily suggestions for product improvement within the platform.

Upon taking control of Trend Vision One, I identified several areas for improvement, including integrating custom data feeds like taxi data, deploying agents in different ways, and collecting telemetry data specific to our environment e.g., Office 365 data. Since Trend Vision One doesn't natively collect everything, and tailoring it to our needs involved significant effort e.g., setting up DLP rules for email and collaboration, I'm unsure about its initial impact without customization.

While a patch exists for the vulnerability through Tipping Point, we don't have it, our existing intrusion prevention/detection rules within our server and workload protection system offer some mitigation. A specific module in this system is being configured to address the CVE and potentially protect our assets even if a patch isn't applied.

Trend Vision One is a great cybersecurity platform that requires upfront effort to set up but offers comprehensive protection for your organization. While it has room for improvement, the developers are actively adding new features like cloud scanning and AI-powered detections, demonstrating their commitment to innovation. This ongoing development ensures Trend Vision One stays relevant and effective in the ever-evolving security landscape.

We use Trend Vision One for the XDR and we absolutely love it, especially the full visibility into protected assets. It's incredibly easy to identify weaknesses across systems and manage any outdated software or areas needing attention directly within the user interface. Previously, we juggled multiple dashboards, but the new version has streamlined everything into a single, unified dashboard. This has significantly simplified our workflow and improved manageability. In essence, we can now manage multiple products seamlessly within the same Vision dashboard, which is a considerable improvement over the previous system. This year has brought significant and positive changes to our workflow.

We use XDR across Office 365 in the cloud and on-premises environments to safeguard our assets. This includes protecting our server environment, workstations, and Virtual Desktop Infrastructure, ensuring comprehensive endpoint security.

Our deployment utilizes a hybrid model, making agent deployment incredibly simple. We employ several different deployment methods: on-premise deployment through Active Directory and utilizing various tools. In case a system leaves the network for any reason, we have third-party solutions in place. We have multiple RMM solutions that can be rapidly deployed in these packages. For example, I've recently observed systems being spun up and sent home before antivirus protection was activated. We still have the opportunity to deploy these solutions in the cloud automatically. So, we have a few ways to work around this and deploy those agents, making it easy to deploy either on-premise or in the cloud. We can address several scenarios and push out to those endpoints.

Coverage is extremely important. We want to ensure visibility into all assets across the network, whether it's a workstation within the office or someone working remotely. This visibility is crucial even when they're outside the network or using cloud-based software, especially since we have no on-premise infrastructure. With the rise of remote work, having this extra visibility into devices, whether at home or abroad, is invaluable. We appreciate the ability to see what's happening on any asset, regardless of its location. This allows us to monitor running processes, identify vulnerabilities, and push necessary updates, ensuring we maintain connectivity and security no matter where devices are operating.

Trend Vision One offers us comprehensive visibility within a single dashboard, which is crucial since we manage numerous other products and security solutions with various dashboards. The simplicity and centralized visibility provided by Trend Vision One significantly streamline our operations. Managing a multitude of security products across our environment necessitates consolidated visibility to minimize back-and-forth navigation. Having all the necessary information in one place is essential for us.

We use executive dashboards to generate weekly or monthly reports that provide a risk score index. This index helps us identify areas needing attention and understand the teams' focus. We then share this information with IT senior management. In addition to our reporting, we receive a monthly report that allows us to compare our current status to the previous month's and highlight new challenges, team weaknesses, and ongoing efforts. This comprehensive view enables the executive team to monitor the team's continuous progress.

We utilize the risk index feature to monitor and mitigate potential environmental risks. One example of this is how we proactively worked to reduce the risk index score of a recently acquired company. Their antivirus product was expiring, so we opted to purchase additional licenses for our existing Trend Apex One product suite instead of renewing it. However, this integration significantly increased the risk index score due to numerous previously unmanaged devices on their network. To address this, we systematically worked through the risk index list, identifying outdated software and determining if it was still in use or could be safely removed. By leveraging the risk index in this way, we successfully lowered the score and ensured the secure integration of the newly acquired company into our environment.

It took some time to fine-tune Trend Vision One before realizing its benefits. A significant concern was integrating it into our virtual environment, a complex process. However, we gained significant visibility once set up in our VDI, leading to further adjustments. We fine-tuned the environment, removing unnecessary elements, which is especially crucial for our non-persistent VDI, where VMs reset if anything goes down. Through these tweaks, performance improved, and the extra visibility provided by Vision One highlighted areas needing attention, allowing us to optimize the environment gradually.

We use Trend Vision One within Azure, expanding its monitoring capabilities to both on-premises and cloud assets, including Active Directory, which is synchronized from our on-premises environment. This hybrid setup covers assets locally and in the cloud, including Office 365, and Trend Vision One effectively manages security across this environment. It has simplified the process, particularly for virtual environments, providing enhanced visibility and flexibility compared to previous products. The additional visibility has been invaluable, enabling us to address previously undetected vulnerabilities and mitigate risks.

During XDR and managed services pen testing exercises, we identified some weaknesses. They were able to automatically crack some accounts. As soon as one system was breached, the managed services team contacted us, escalating until they got a response. We could see their process in action - their steps and what they did in the backend. We provided them with details about the events and the ongoing pen test. It was an excellent test to see that the managed services worked as intended. There was a breach; they asked if we were aware and stated they would isolate the device if we weren't. We acknowledged we knew about the ongoing pen test. Throughout these exercises, they reached out immediately, demonstrating their focus on alerts, their process for triaging them, and their communication with clients.

The attack surface is directly related to exposure and risk. Any identified vulnerabilities, such as outdated software like older versions of Office or Google Chrome products, are flagged immediately. We use third-party solutions to address these issues across all workstations. Whenever we detect internal or internet-facing exposure, we prioritize remediation based on criticality. External-facing vulnerabilities are patched first, as they pose a greater risk than those affecting only internal assets. We rely heavily on exposure risk and risk index to determine priority and ensure the most critical vulnerabilities are addressed first. This helps us identify blind spots in our environment. Take the new acquisition as an example; many devices were unprotected and lacked crucial Windows updates. Numerous products and workstations required immediate attention. Security wasn't the initial priority, so we addressed that and ensured it became one. We implemented numerous changes with acquisitions to align them with our security standards.

Trend Vision One has significantly reduced our mean time to detect and respond to threats by 60 percent. It centralizes all information, enabling us to identify and address vulnerabilities quickly. For example, if we discover multiple devices running an outdated version of Office 2013 missing patches, we can easily compile a list of those devices and share it with the responsible team for remediation. This visibility allows us to proactively address weaknesses across the network, such as deploying updates or the latest release of third-party software to mitigate risks. Trend Vision One has been instrumental in enhancing our overall security posture.

The managed services significantly reduced the time we spent investigating false positive alerts. In uncertain scenarios, we consult the managed services team. If unsure about anything, we use the AI companion for questions. If we encounter an unfamiliar flag or event, we research it independently and involve the managed services team's professionals for deeper investigation.

We have implemented some automation but haven't fully explored its capabilities. We have a few playbooks for tasks like blocking user access based on IP addresses or email content. Since we use Office 365 in the cloud, there's also a lot of automation for handling incoming emails, such as blocking and sending alerts. While we've used playbooks to a limited extent, there's potential for further automation, and we plan to explore this further.

The most significant recent change has been the addition of the new AI companion. This feature has proven invaluable, especially when integrating with third-party products or resetting the dashboard, as it provides detailed step-by-step guidance. In fact, we were able to resolve all issues independently, without needing to contact support, thanks to the AI companion's comprehensive answers.

The only downside to Trend Vision One is its complexity. It's a comprehensive product covering a lot of ground, which can be a little intimidating initially. The user interface, in particular, can take some time to get used to, with menus that could be better organized and a dashboard that could be more user-friendly. Due to the sheer complexity of the product, navigating and familiarizing oneself with the environment requires some effort. While the initial learning curve might be steep, the product's vast capabilities justify the time investment.

I have been using Trend Vision One for two and a half years.

I would rate the stability of Trend Vision One nine out of ten. I haven't experienced any crashes or issues in the last few years since we started using the product. While there are occasional upgrades and minor changes that require adjustments, the overall stability is excellent. We have no complaints, especially considering the VDI environment, our primary focus, has been running seamlessly. The lightweight agent minimizes resource usage, further contributing to smooth performance.

I would rate the scalability of Trend Vision One nine out of ten. We successfully scaled it up by adding approximately 250 workstations and deployed the product within a week. We replaced their previous product, scripted everything, integrated it into their on-premise servers, and deployed the agents. The 250 additional assets were integrated within two or three days, providing complete visibility in the dashboard. The team then took over and identified any weaknesses. In summary, scaling up and adding 250 workstations was easy to implement.

The technical support and service are excellent. After our new acquisition, we encountered a few issues that we hadn't seen in our environment compared to theirs. Through troubleshooting, we determined that the problems weren't caused by the product itself but rather by corruption in specific systems. We systematically worked through the other products, disabling them one by one. The troubleshooting experience was excellent, and we reached a resolution within a couple of days of contacting support. They were very professional and provided direct answers, resulting in the issues being resolved correctly and in a timely manner.

Positive

In the past, we have used a few different products, including Sophos and Cylance, which we have used for the past couple of years. We also used Trend's older products, like OfficeScan, about eight or nine years ago. We eventually moved away from those products due to their lack of AI capabilities. After trying other products, we returned to Trend with Apex One and Vision One. We've been happy with the product, and its virtual environment capabilities were a major factor for us. Trend has consistently been the best performing product for us, so we decided to continue using their products with Trend Vision One.

The initial deployment was straightforward. We leveraged our existing products to force and uninstall the previous product, opting for a custom scripting approach rather than standard GPOs or internal solutions. This allowed us to uninstall the old package and ensure the new installation was reflected in the dashboard, streamlining the process and enabling us to proceed seamlessly to the next phase. Overall, the deployment was straightforward from our perspective.

We deployed Trend Vision One during COVID, which took approximately one and a half weeks because the server side required additional fine-tuning for all the exclusions.

We implemented the solution in-house. We repeatedly reached out to obtain basic information and guidelines on the VDI component and the virtual environment, specifically regarding steps for managing the virtual environment when closing a gold image and imaging numerous workstations with a single image. Due to the complexities involved, we requested documentation. However, our internal team completed the entire deployment with limited support from their support team, following the provided instructions.

The pricing is fair compared to other solutions. It's within the price range we're looking at for a single endpoint, and fair pricing is important to us.

I would rate Trend Vision One nine out of ten.

The Trend Vision team handles all maintenance on the SaaS backend. Internally, we only need to update the VDI environment occasionally because it's a non-persistent VDI, meaning it's locked down and reverts to its previous state upon reboot. We periodically open the gold images to perform maintenance, update signatures, and force program upgrades, but this is only a monthly task. So, we spend minimal time managing the solution.

Before implementing Trend Vision One, ensure you gather comprehensive documentation. Adhering to the guidelines will streamline setup, and any queries can be resolved using the efficient AI companion. Users can pose questions or access documentation directly from the Trend website. Initially, focus on familiarizing yourself with the dashboard, risk indexing, and the executive dashboard. Explore the product, ask questions, and continue experimenting and seeking assistance once deployed. The process is straightforward once you've had the opportunity to explore the system thoroughly. The primary challenge is becoming comfortable with the interface and navigating its features effectively.

Trend Vision One functions as our XDR solution. I spend considerable time within it conducting reconnaissance on any security incidents requiring investigation. This tool allows me to quickly search for information that might be difficult to locate using our other tools.

We implemented Trend Vision One to improve our security posture by creating multiple layers of protection. This tool addresses security gaps our existing solutions, like Defender, may miss, providing deeper insights into potential threats.

We have implemented the product on both our cloud environment and endpoints. While we utilize a different Trend product for email, we also leverage Trend for this purpose. Trend's complete coverage is invaluable, as it centralizes data that would otherwise be difficult to locate, and its robust search function has been instrumental in our decision to continue using the platform. Although our organization is always exploring alternatives, the all-in-one nature of this solution has proven highly effective for our needs.

Vision One offers centralized oversight and control across our protective layers. It provides valuable insights into our various Trend applications, though its visibility into other layers is understandably limited. This limitation isn't a concern at this time.

Vision One has significantly improved our efficiency. For example, we recently faced a critical situation where a rule change on a client-server posed a potential security breach. Using Vision One, we quickly identified the employee responsible for the shift and resolved the incident without an extensive investigation. This would have been highly challenging without the tool, as determining the culprit would have been much more difficult.

We've been using the risk index feature to try to chip away at the risks within the environment and identify the vulnerabilities that need to be prioritized because that's been one area that has been more invisible to us with the other tools.

Vision One offers a valuable new perspective on our risk profile. While we receive reports from other tools like Nexus IQ, Vision One's unique risk classification and ranking system allows us to prioritize issues differently. This enables more informed decision-making as we can identify risks that other tools might underestimate. We've fully leveraged Vision One's benefits since our team's formation over two years ago. Though the tool existed previously, its impact was limited due to the absence of a dedicated team focused on its utilization.

It's able to detect things that other tools don't detect. We use a layered approach, so those tools have found stuff it hasn't detected. But that's to be expected. That's the goal of using the layered approach to it. But it's helpful because it catches things we might have been unaware of. Additionally, it might rank things differently than the other tools, and that's the same for this piece. And that can be very helpful for us to catch things we might have otherwise missed because it gives us that extra detail.

Trend Micro XDR has significantly reduced the time needed to detect and respond to threats. It offers capabilities that other security solutions lack, enabling us to address challenges innovatively. Additionally, built-in features such as insights and endpoint protection provide valuable tools that enhance our security posture compared to other systems.

Despite having a fifteen-year career in cybersecurity, I joined this role with limited hands-on experience. However, I quickly became proficient with Trend Vision One through self-directed learning, and my team soon recognized my expertise in the tool, making it a positive experience overall.

The Workbench feature is fantastic. It is so helpful to have something that pulls all the data into one visual representation of the events.

Vision One generates numerous false positives, forcing unnecessary investigations and highlighting a need for improved filtering options. A recurring false positive in our environment cannot be safely filtered, preventing us from ignoring it without risking overlooking genuine threats. This issue arises from a script that renames computers, which behaves suspiciously like malware but lacks a unique identifier within Trend for precise filtering. We cannot exclude the entire script due to potential exploitation by attackers who could embed malicious code within it, bypassing our security measures. While this scenario requires a targeted attack, the sensitive nature of our client's data, including threats from nation-state actors, necessitates a cautious approach to avoid compromising our security posture.

We want the ability to download and inspect emails from clients' mailboxes. Microsoft's platform supports this functionality, and we possess the necessary license. However, some clients lack the required license, prompting us to recommend Trend. If we could directly access and inspect client emails, it would eliminate the need to sell additional licenses to those clients, streamlining the process.

I have been using Trend Vision One for over two years.

Trend Vision One is stable.

As we've added employees and removed employees and added servers and removed servers, I haven't had to think about the scalability of Vision One. It has been very smooth.

We had a script that was not right and kept triggering false positives. I had reached out for help with that. The help I got took a lot of time to get responses. And in the end, they closed out the ticket I had opened without resolving it. I also found the communication experience to be rather frustrating. My biggest complaint about my experience with Trend has been the support. There's a lot of good to be said, but there's room for improvement in the support. The people were very polite, so I'm not giving them a five because that goes a long way for me. Having support that is snippy makes the experience significantly worse. So, I am grateful for that part.

Neutral

We used a Microsoft XDR in conjunction with Trend Vision One. The main pros for Vision One are that the interface is typically a lot easier and a lot less confusing. 

The overall experience of the interface is a lot more positive. The details I can pull out of Trend are much better than I can typically pull out from Microsoft. I'm able to get results that Microsoft doesn't seem to gather. The cons are that it's in such flux right now because they're moving all their other products into the Vision One console, which can sometimes make it a bit confusing. 

It can also mean that we're unable to access the tools we previously did as rapidly. For example, many of the Apex One stuff is now within Vision One. So we had to relearn how to do that, which cost us time during security incidents. And Microsoft does change things, but they typically change things by adding extra bloat. So that ends up being a con for Trend compared to Microsoft.

While I cannot confirm the specific return on investment for Vision One without firsthand data, I expect it to be positive, given our organization's tendency to quickly discontinue partnerships that fail to deliver value.

I would rate Trend Vision One eight out of ten. There is room for improvement, but with the tools I've used, Vision One is one of the better.

I don't do much regarding the maintenance of Trend Vision One, but I also know that because I get emails about stuff that goes down, it's relatively low maintenance compared to other tools.

We have Trend Vision One deployed across multiple locations internationally. Because the number fluctuates, we have roughly 1,500 to 2,000 users at any given time. Three people on our network team use Vision One. We have also used Trend products, other than Vision One, for a couple of our clients, which would expand those numbers significantly.

My experience with Trend Vision One has taught me many valuable details, and I strongly recommend that new users carefully review the provided documentation.

Vision One access supports multiple modules, including endpoint protection, the XDR module, and the Cloud One module, which are the ones that particularly caught our interest.

We have been doing a proof of concept for Trend Vision One to assess its capabilities as a cybersecurity solution. Vodafone is partnering with Trend Micro to offer security services and products to our customers to secure their environments, similar to a SaaS solution. We are exploring it as a partnership opportunity to provide enhanced security solutions to our customers.

We conducted a POC and tested multiple use cases by downloading malicious files and observing their behavior. Trend Vision One successfully detected and blocked all threats, including malicious files, scripts, and even dormant scripts that later became active. All these threats were stopped at the endpoint level, demonstrating that Trend Vision One effectively defends against malware, ransomware, and malicious scripts.

Trend Vision One incorporates a machine learning agent designed to defend against advanced threats, such as zero-day attacks. This agent monitors endpoints for malicious activity and, if detected, automatically quarantines the affected machine to conduct further analysis.

It employs machine learning to quarantine devices during ransomware attacks, however, this functionality has not yet been tested.

Trend Vision One provides a single console with a unified dashboard that consolidates information from our entire environment.

The single console provides end-to-end visibility into our IT security environment. We tested the endpoint security, and the SDR performed exceptionally well, providing a clear topology and metrics of our environment. This allows us to monitor the status of each node within our network.

The Trend Vision One platform was integrated with a Linux-based Service Engine to facilitate integration with third-party IT security solutions.

Learning to use Trend Vision One was straightforward, thanks to the helpful courses available on their portal and the excellent support provided during product introduction.

Administering Vision One endpoint security is easy through the single console.

We successfully tested Trend Vision One in a hybrid environment, with components deployed both on-premises and in the cloud.

Trend Vision One offers virtual patching to protect against vulnerabilities while vendors develop permanent patches. This is crucial because vendor patches can be delayed, leaving systems exposed. Virtual patching provides immediate protection, acting as a temporary shield until the official fix is released.

Since we are still in the testing phase, we have not yet seen a reduction in viruses or malware. However, we anticipate potential improvements in security operations across hybrid environments if implemented fully.

Trend Vision One's greatest assets are its cloud-based platform and credit-based purchasing system, which eliminate the need for traditional licensing and procurement processes, enabling quick product acquisition within one or two days. Trend Micro's strong reputation and excellent threat intelligence further enhance the platform's value. The analytics are also good, particularly the XDR and cloud assessment tools, which correlate logs and information to consolidate alerts for the SOC team.

One area that requires improvement is the installation process of the agents, as it is not seamless. The installation sometimes requires multiple troubleshooting steps and is not straightforward.

We have been conducting the POC of Trend Vision One for approximately three to four months.

There were no major issues with stability, no bugs, glitches, or errors, except for the challenges faced with agent installation. I rate the stability of Trend Vision One eight out of ten.

I rate the scalability of Trend Vision One ten out of ten.

We did not engage with customer support during the POC phase, so we cannot provide feedback on that aspect at this time.

Positive

For endpoint protection, we have used Microsoft Defender and Cortex XDR. We encountered issues with those solutions, but Trend Vision One seemed to address these concerns effectively.

The initial setup was not complex. The prerequisites were set first, allowing integration to be completed in about a week.

The pricing is mid-range, neither cheap nor overly expensive. The cost is considered fairly priced.

I would rate Trend Vision One nine out of ten.

Our team from our organization includes three members involved in the POC testing.

I recommend Trend Vision One to other users based on our experience during the POC phase.

Its main purpose is orchestration where I have full visibility into all the different Trend Micro products I use, and it is all centralized in a single dashboard. There is ease of use with this centralized dashboard. With this centralized management, I can dive into technicalities, and I am able to do all my workbench investigations. It is quite clear, and I do not have to sift through different logs. It makes our work so easy when we need to respond to or remediate a particular issue.

The main problem that we wanted to solve by implementing Trend Vision One was the blindspots. We tend to focus on endpoints, but we forget IoT devices such as printers and CCTV cameras. This is where we had serious blind spots simply because these devices do not have an operating system. For us, it was just about eliminating these blind spots. That was our number one focus.

It has been exceptional. If you look at the evolution of the Trend Micro products up until Vision One, you can see that they do what they say they do. It has worked for me so well. That is why I have had it all these years.

We have protection against zero-day threats. One of the things that pushed me towards Trend Micro was the fact that they have the R&D for the zero-day initiative. They are a pioneer in terms of classifying CVEs. It gives me comfort. When you go and check the workbench or the report, you can see the type of exploits that it was able to detect, which have even been classified as CVEs.

Apart from the things that I do in IT, my responsibility is to protect my company's assets. I am able to safeguard my data against ransomware. The company does not have to worry that they can be held at ransom. The assurance that they do not have to pay just to get their data back makes it easy to sleep at night.

We have a single console for cross-layer detection, threat hunting, and investigation. We have what we call the executive dashboard. This is what I share with the C-suite. It is quite easy for me to break down cybersecurity in a business way, and then, of course, we have the operational dashboard and the security dashboard where I centralize all the products into one single pane. From an orchestration point of view, I love Trend Vision One. We are able to orchestrate all of our different products from one single dashboard.

Trend Vision One provides visibility into different products. I have a 360-degree view of my entire IT infrastructure, which helps me understand my threat landscape and the way it looks. The beauty of it is that it has metrics. I can see how I am performing as compared to 30 days or 7 days ago in terms of the risk indicator. Is it going up or is it going down? This is important for me because I am able to forecast and anticipate behaviors or patterns from the people perspective and the process perspective. I know what I need to do and train people on, and in terms of processes, I know what I need to do to clean up my policies. In terms of technology, I can assess if there is any other thing of Trend Micro that I need to supplement to make sure I am fully protected.

Our response is instantaneous. I do not have an exact percentile in mind when it comes to the reduction in the response time, but our response is instantaneous.

I have integrated it with my NUC, my firewall, and my database monitoring tool. Trend Micro has a feature for virtual patching through Trend Micro TippingPoint. It instantaneously does the patching and cascades them across. Apart from what we call scheduled patching, on-demand patching is a part of their product features.

Trend Vision One is very easy to learn. This is the second organization where I am using this Trend Micro solution. When I introduced it, my team did not know about Trend Vision One, but within a month, simply with the help of the business portal where we have the e-learning, they were fully skilled and even certified at the entry-level of Trend Micro. Their feedback was that it was quite easy for them to adopt.

Trend Vision One is not at all difficult to administer.

We have seen a reduction in viruses and malware since implementing this solution. They provide you with the metrics for risk posture. You can see the reduction in your threat landscape. It goes granular to the point of telling you which type of malware or threat you are exposed to and the reduction. It is very definitive from a percentile marking. In my previous organization, we saw about a 75% reduction when we rolled it out. We were previously using something else there.

It reduces administrative overhead. I stopped adding additional headcounts from a security analyst and a security officer's point of view. It helps me reduce the overhead. On average, considering the annual wage of a security analyst, there is a reduction of about 7,000 dollars per annum.

I use Trend Micro's managed XDR services in conjunction with Vision One Endpoint Security. It reduces overhead. It is a fully-fledged managed service, so I do not need to have the business invest in an in-house SOC. It is a whole lot cheaper.

From an automation point of view, I find the ability to curate and deploy playbooks very helpful. I find that very convenient for us. It gives away the manual process. There is the ease of use.

I love what they have done with their Trend Companion AI, where it becomes so easy to have it do something for you instead of sifting through different tabs. So, the automation element and their new AI feature are top-notch for me.

I find the virtual patching that they offer superb.

There should be a bit more dynamism when it comes to their playbooks in terms of the action triggers. That is the only thing that I would want to see a bit more. There should be a bit more dynamism, especially when you are creating your own playbook. This is something I have also discussed with Trend Micro.

I have been using Trend Vision One since 2020 when it was rolled out. I have been using Trend Micro products since 2015.

It is stable. I would rate it a ten out of ten for stability.

It is scalable. I would rate it a ten out of ten for scalability.

I would rate their support a ten out of ten.

Positive

I have used a plethora of other solutions. I moved to Trend Vision One for multiple reasons:

• The ability to do what the solution says it does
• The ability to orchestrate all different solutions into one single pane
• The ability to have automation when it comes to detecting and responding to threats

It is deployed on the cloud. For me, the deployment was easy. For the endpoints, we just did a GPO push through Active Directory. For the cloud, we used just simple tenancy APIs and we were good to go.

It took us a week simply by virtue of how big the organization was.

In the IT team, there are 10 people working with this solution. We also have other departments such as risk and audit that use it. Overall, there are about 20 people directly working with it. The remaining are users for whom it just works silently in the background.

The maintenance is not done in-house. It is handled 100% by the OEM. They do share notifications, but we as users do not feel it, so whatever maintenance is required is handled 100% by the OEM. That is the beauty of a cloud service. You are not overly bothered by it.

In my previous company, over the four years, I believe we had seen about 81% ROI.

There are cost reductions because of the simple fact that I have automation. It means that I do not need to spend a whole lot on headcount for security analysts. From a commercial point of view, it has helped me reduce my operational costs, and then there are also security cost reductions because of the fact that it is automated and it responds in real time.

When I compare it to its peers that can do the same, it is cost-effective.

The evolution has been great. When I started using Trend Micro Vision One, the product feature was what they used to call business worry-free. It has evolved from an EDR to a fully-fledged XDR. You can see that the R&D is putting in work, and there is evolution. In terms of product coverage, they do not look at only endpoint protection. Right now, we have bespoke server protection. We have cloud asset protection and email security. You can see the growth of Trend Micro when it comes to its cybersecurity offering.

Based on my experience, I would recommend this solution. The ease of use, elimination of overhead, and return on investment are the reasons why you should have this solution.

I would rate Trend Vision One a ten out of ten.