It is used for protection and tracking back an attack. It can be deployed on-prem or on the cloud.
Sr.Customer Engineer- Projects at a tech services company with 201-500 employees
Provides amazing capability to trace an attack back and has good performance, stability, and scalability
Pros and Cons
- "It has the feature to track an attack back. If there is an incident or an attack occurs, you can get a bird's eye view of that attack. You can see how the attackers came in and how they managed the attack. You can trace an attack. If you are giving a presentation to the management, you can easily show it to them in a live environment how the attackers came, which is amazing."
- "It should integrate with more tools. There are a lot of tools that can do the PTP dump."
What is our primary use case?
What is most valuable?
It has the feature to track an attack back. If there is an incident or an attack occurs, you can get a bird's eye view of that attack. You can see how the attackers came in and how they managed the attack. You can trace an attack. If you are giving a presentation to the management, you can easily show it to them in a live environment how the attackers came, which is amazing.
What needs improvement?
It should integrate with more tools. There are a lot of tools that can do the PTP dump.
For how long have I used the solution?
We have been providing this solution for almost a year.
Buyer's Guide
Trend Vision One
October 2024
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What do I think about the stability of the solution?
Its stability is good. Its performance is also good.
What do I think about the scalability of the solution?
Its scalability is good. Currently, we have only one major customer who is using this solution.
How are customer service and support?
Their technical support is fine.
How was the initial setup?
It is straightforward.
What about the implementation team?
Its implementation is done based on the discussions with the customer. For the implementation part, one or two people are enough.
What's my experience with pricing, setup cost, and licensing?
It is costly. It is not that affordable for a small organization. Only big organizations can afford it. It is a new feature that has been added, so its price is fair.
Its licensing is probably subscription-based. It is for one or two years.
What other advice do I have?
It is a very good solution. It is a new product in the market, so you cannot compare it with many products.
I would rate Trend Micro XDR a nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Consultant at a computer software company with 51-200 employees
Pinpoints patient zero via full visibility into the root cause of an attack, but the reporting needs work
Pros and Cons
- "What I like the most about Trend Micro XDR is that the detection and response domain extends to the network. It goes beyond the endpoint and includes data about the network which lets you pinpoint patient zero as well as the root cause of the attack."
- "In new versions I would like to see better implementation of the reporting features, especially in regards to EDR visibility."
What is our primary use case?
We have about three clients who are running Trend Micro XDR. It can be deployed on-premises, in the cloud, or wherever you want. As an endpoint detection and response solution, it is used to identify attack points that reach even beyond the individual endpoints, such as the network environment itself.
What is most valuable?
What I like the most about Trend Micro XDR is that the detection and response domain extends to the network. It goes beyond the endpoint and includes data about the network which lets you pinpoint patient zero as well as the root cause of an attack. Thus, it gives you full visibility from end to end.
What needs improvement?
In new versions I would like to see better implementation of the reporting features, especially in regards to EDR visibility. However, Trend Micro XDR has only been around for a year or so, so I know it's still being developed and I think it will get more mature given time.
For how long have I used the solution?
I have been using Trend Micro XDR for about a year, as it is still a new product.
What do I think about the stability of the solution?
Despite that it's a new product that is still being worked on, it's a stable product overall. There aren't any major problems with it.
What do I think about the scalability of the solution?
So far it has been scalable to our needs.
How are customer service and support?
Their support is good.
How was the initial setup?
The installation wasn't too hard. It's obviously a bit more difficult than installing something like Microsoft Office, because it's a security product. But in comparison to other security products, it is not that difficult.
It did take a little bit more time than expected to get it all set up, but that was primarily because it's a new product and our guys aren't as experienced in it as they would be with similar products. I would guess it takes about 20% longer than the rest, but that's only due to the learning curve.
In our case, maintenance of Trend Micro XDR in general requires around two engineers, because it's a bit more complex and you will need more configuration done than what you would do on a single endpoint.
What's my experience with pricing, setup cost, and licensing?
We have an annual subscription and I believe there is no option for monthly billing at the moment.
What other advice do I have?
While Trend Micro XDR is still new and can be rough around the edges, I would like to emphasize that it is a good product and it's working fine. I can definitely recommend it.
I would rate Trend Micro XDR a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Trend Vision One
October 2024
Learn what your peers think about Trend Vision One. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Principal Consultant at Jilit
Looking forward to using the telemetric report, but it has been difficult implement
Pros and Cons
- "The telemetric report is the most valuable feature."
- "The agent system is very slow, it needs to improve its performance."
What is our primary use case?
We are currently still in the implementation phase. However, we do look forward to the telemetric report provided by Trend Micro XDR.
What is most valuable?
The telemetric report is the most valuable feature.
What needs improvement?
The Endpoint Basecamp we are installing to every system is not recognized. It is important to know what feature needs to be enabled.
The printer driver is automatically disabled, which is creating some concerns for us.
The agent system is very slow, it needs to improve its performance.
For how long have I used the solution?
I have been using the solution for three months.
What do I think about the stability of the solution?
It is a stable solution.
How are customer service and support?
We are working with technical support as the implementation has been difficult. They are taking too long to resolve the problems.
How would you rate customer service and support?
Neutral
How was the initial setup?
We are using a system integrator for the initial setup. It is difficult. I would rate it a three out of five in terms of difficulty to implement.
Which other solutions did I evaluate?
Trend Micro XDR is the first XDR solution we have worked with.
What other advice do I have?
I would rate Trend Micro XDR a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Security Professional at a tech services company with 51-200 employees
Stable with good endpoint features and helpful technical support
Pros and Cons
- "We've found the pricing to be reasonable."
- "The solution lacks compatibility with other products. It needs to integrate better with other surrounding solutions."
What is most valuable?
The endpoint features are excellent.
The email capabilities are great.
The stability of the product is quite good.
Technical support has been pretty helpful.
We've found the pricing to be reasonable.
What needs improvement?
The reporting could be better. We've had some reporting issues in the past. It would be ideal if they could improve it and make it more robust.
The solution lacks compatibility with other products. It needs to integrate better with other surrounding solutions.
For how long have I used the solution?
I've been using this solution for more than two and a half years at this point.
What do I think about the stability of the solution?
We've found the stability to be reliable. There aren't issues with bugs or glitches. I haven't found that the product freezes or crashes. It's been pretty good.
What do I think about the scalability of the solution?
The scalability is excellent. If an organization needs to expand the solution they can do so with relative ease.
How are customer service and technical support?
We've been very satisfied with technical support. They've been responsive and know the solution quite well.
Which solution did I use previously and why did I switch?
We did not previously work with other similar solutions before using Trend Micro. This is the first product we've used in this way.
How was the initial setup?
The initial setup is not complex. It's pretty straightforward.
What's my experience with pricing, setup cost, and licensing?
The pricing is quite good. It's not too expensive.
What other advice do I have?
We're a partner. We have a business relationship with Trend Micro.
I'd advise other organizations to try it out. It's a good, solid product. We've been quite pleased with the overall results.
On a scale from one to ten, I'd give it an eight.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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Updated: October 2024
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