The solution helps me manage the network far better than before. I can also manage VLANs and decide how much bandwidth the users should get.
Technician at a non-tech company with 11-50 employees
A seamless and robust solution that enables organizations to manage the network and users with ease
Pros and Cons
- "The product is seamless and robust."
- "The initial deployment was a bit complex."
How has it helped my organization?
What is most valuable?
The product is seamless and robust. We only had issues when there were power outages. The user interface is the most valuable feature. The tool is easy to use. I rate the ease of use an eight out of ten.
What needs improvement?
The initial deployment was a bit complex.
For how long have I used the solution?
I have been using the solution for a year and three months.
Buyer's Guide
Ubiquiti UniFi Switches
January 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
What do I think about the stability of the solution?
The tool has been rock solid. I rate the stability a ten out of ten.
Which solution did I use previously and why did I switch?
I have used Cisco’s switches and routers. We switched to Ubiquiti because it enabled us to manage the network.
How was the initial setup?
The initial deployment was a bit complex, but we figured it out.
What was our ROI?
I have seen an ROI on the product. We can manage our users far better now.
What's my experience with pricing, setup cost, and licensing?
The price should be improved.
What other advice do I have?
We have consultants. We did not need to call the support team. With Ubiquiti, we get what we pay for. Overall, I rate the product an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at Cybertek
Useful voltage-switching feature
Pros and Cons
- "UniFi Switches' best feature is the ability to switch voltage from 24 to 48, and it's almost the only device on the market with this feature."
- "The price could be lower."
What is our primary use case?
I mainly use UniFi Switches to power access points and P2P devices. If I have a backhaul point-to-point wireless link, I forward them by using these switches because they have two voltages (24 and 48) that I can switch between according to my needs.
What is most valuable?
UniFi Switches' best feature is the ability to switch voltage from 24 to 48, and it's almost the only device on the market with this feature.
For how long have I used the solution?
I've been using UniFi Switches for about six or seven years.
What do I think about the stability of the solution?
UniFi Switches are very stable.
What do I think about the scalability of the solution?
UniFi Switches are scalable - you can extend your network easily since some switches have the fiber optic option, and you can extend your number of ports, making connections between fiber ports.
How was the initial setup?
The initial setup is very easy and takes only a few minutes.
What about the implementation team?
I installed UniFi Switches myself.
What's my experience with pricing, setup cost, and licensing?
UniFi Switches are cost-effective compared to Cisco, but the price could be lower.
What other advice do I have?
I would recommend UniFi Switches to other users and rate it nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Buyer's Guide
Ubiquiti UniFi Switches
January 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,138 professionals have used our research since 2012.
IT Administrator at a outsourcing company with 1-10 employees
Easy to install with a reasonable cost and good stability
Pros and Cons
- "I haven't found the cost of the solution to be too high."
- "I'd like there to be better reporting for the solution."
What is our primary use case?
We primarily use the solution as a bridge to extend our LAN.
What is most valuable?
The solution is very good for expanding our LAN.
The product has proven itself to be stable.
The scalability is very good.
The installation itself is very easy.
I haven't found the cost of the solution to be too high.
What needs improvement?
Given that it has a portal, which is online, if it can be accessed remotely that would be ideal. If they can add that feature or if there is that feature, they need to make it public.
I'd like there to be better reporting for the solution.
For how long have I used the solution?
I've used the solution for a couple of years at this point.
What do I think about the stability of the solution?
The stability is very good. There are no bugs or glitches. It doesn't crash or freeze. It's reliable in terms of the performance on offer.
What do I think about the scalability of the solution?
The product is scalable. There are no issues if a company needs to expand it.
We have 30 people using Ubiquiti Switches in our organization.
We do plan to continue to use them.
How are customer service and technical support?
I've never directly dealt with technical support. There hasn't been an issue that has required us to reach out. Therefore, I can't speak to how helpful or responsive they are in general.
How was the initial setup?
The installation process is pretty straightforward. it's not overly complex or difficult.
Our local supplier in Zimbabwe is the one who has been doing all these configurations for me, however, the implementation is not that difficult. You can just use a manual to configure it. It's not much of a hassle. It's more like a plug-and-play solution. I am also using the wifi distribution access point. They are not a challenge at all. It took me less than five minutes.
What about the implementation team?
We have a local supplier that has done our configurations. However, at this point, I have acquired enough knowledge to be able to do it by myself.
What's my experience with pricing, setup cost, and licensing?
For what I'm using Ubiquiti for, there hasn't been any need for licenses as it's more like a plug-and-play setup. I'm just using a portal, which is free as well. There hasn't been much cost involved in using the solution.
What other advice do I have?
We are a customer and end-user. We don't have a business relationship with Ubiquiti.
I'm using the latest version of the solution at this time. I cannot speak to the exact version number.
I'd rate the solution at a nine out of ten overall.
I would definitely recommend the product to other users and companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant
Easy to use, the VPN performs adequately, and the technical support is okay
Pros and Cons
- "The most valuable feature for us is the VPN."
- "It would be helpful to have better visibility into exactly what is going on in the network."
What is our primary use case?
We primarily use this solution for the VPN and it has been successful for us.
How has it helped my organization?
Ubiquity UniFi is adequately doing what we need to do.
What is most valuable?
The most valuable feature for us is the VPN.
This solution is easy to use.
What needs improvement?
I would like to see the security features improved.
It would be helpful to have better visibility into exactly what is going on in the network. In particular, I would like to have more control over the internal MAC addresses because I have none at the moment. Specifically - I see payloads with virtual MAC addresses - but the management software does not show these addresses in the statistics.
For how long have I used the solution?
I have been working with Ubiquiti UniFi Switches for two years.
What do I think about the stability of the solution?
In terms of resilience, this solution seems to be okay. I just upgraded and it has been stable. We haven't had a failure in the 120 days that have passed since the previous upgrade.
What do I think about the scalability of the solution?
It seems to me that there are problems with the performance of my current gateway. I currently have a 500-megabit symmetrical link and I think that I'm at the limit of what it can handle.
We have fifteen users and we don't plan on increasing usage at the moment.
How are customer service and technical support?
I have only used technical support on one occasion and it seemed to be okay.
Which solution did I use previously and why did I switch?
Prior to UniFi, we used a homegrown Unix environment. I upgraded it to use the UniFy because it seemed to be straightforward. I put in a 48-port power-over-ethernet switch that has the flexibility to handle VOIP and the other services that we need.
How was the initial setup?
The initial setup was reasonably straightforward. I currently use the management console bound to a server, rather than use the cloud key. I did purchase one but it's now obsolete because I use services that it doesn't support.
What's my experience with pricing, setup cost, and licensing?
I feel that the price of this solution is definitely reasonable compared to all of the others. Once you buy the equipment, there are no additional fees.
What other advice do I have?
I am exploring the possibility of using our Ubiquiti switch as an external gateway but I'm not sure whether I want a gateway in the cloud, or what kind of gateway exactly, so this is something to be decided later.
My advice to anybody who is considering this solution is that you really need to look at the risk profile. Also, I don't think that it is necessarily scalable because I think that I'm on the edge of the limit of what we can use it for. However, there may be something else coming that will assist with this.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Engineer at DANAT IT FOR BUSINESS
A reliable solution with a straightforward setup that's cost-effective
Pros and Cons
- "The solution's most valuable feature is its reliability."
- "We've had issues with the power supply. I've had to change the power supply twice. I'm not sure what the issue is. We're still trying to work out why we're having problems with the switches and the cutting of the power supply. The solution should look into this to see if there is something wrong with the product."
What is our primary use case?
We primarily use the solution for our local network.
What is most valuable?
The solution's most valuable feature is its reliability.
What needs improvement?
We've had issues with the power supply. I've had to change the power supply twice. I'm not sure what the issue is. We're still trying to work out why we're having problems with the switches and the cutting of the power supply. The solution should look into this to see if there is something wrong with the product.
For how long have I used the solution?
I've been using the solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
We've never had to reach out to technical support.
Which solution did I use previously and why did I switch?
I've previously used other solutions, including Cisco, Brocade, and HP. We use all of these. It depends on what the client prefers or the budget of the project. There aren't big technical differences between any of these.
How was the initial setup?
The initial setup was straightforward. Deployment took two to three days.
What about the implementation team?
I handled the implementation myself.
What's my experience with pricing, setup cost, and licensing?
You only have a one-time payment when you purchase the solution. The pricing isn't subscription-based. This particular solution is very cost-effective.
What other advice do I have?
We use the on-premises deployment model. We're system integrators.
I'd rate the solution eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of ICT Unit with 11-50 employees
The centralized management is very good and it is easy to set up
Pros and Cons
- "I like the control one has with this solution."
What is our primary use case?
Our primary use case of this solution is to support our users by providing internet services and university academic system software resources.
What is most valuable?
I like the control one has with this solution; you manage everything from one central point. Everything including the devices and the switches. So the centralized management is one thing that I really like about Ubiquiti.
For how long have I used the solution?
I have been using Ubiquiti UniFi Switches for three months now.
What do I think about the stability of the solution?
I've been using the solution for three months only, so I can't say if it is stable or not. But I've had no glitches or bugs so far.
What do I think about the scalability of the solution?
The Ubiquiti switches are my access switches. I use Cisco for my edge and I wanted to see if I can have some copying prototypes to so that I wouldn't have problems in the design. I'm yet to do that, if I can have a common configuration that's compatible with the Cisco switches for the core and for the distribution and then Ubiquity for the access. But I can't comment much on it yet.
Which solution did I use previously and why did I switch?
I'm still using Cisco, but I switched to Ubiquity for the access because I want to leverage on the price tag on Ubiquity.
How was the initial setup?
The setup was straightforward. So far working on the solution has been a learning curve. I'm in Ghana and there's no training center here, so I learn by using the online tutorials.
What about the implementation team?
A vendor came to deploy the solution for me.
Which other solutions did I evaluate?
Yes, we have evaluated Tradenet, D-link, Huawei and Cisco too.
What other advice do I have?
I will rate this solution an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Director at a manufacturing company with 201-500 employees
Good pricing, good user interface, and a straightforward setup
Pros and Cons
- "The interface and the duality are the solution's most valuable features."
- "Some of the features needed to set up the solution are too complex. There's a lot of technical information that is required."
What is our primary use case?
We primarily use the solution to enhance the availability of power on our network. It's also used to speed up the traffic.
What is most valuable?
The interface and the duality are the solution's most valuable features.
What needs improvement?
Some of the features needed to set up the solution are too complex. There's a lot of technical information that is required.
The solution could use a central console to manage all devices.
For how long have I used the solution?
I've been using the solution for about one year.
What do I think about the stability of the solution?
The solution is stable. Up until now, we haven't experienced any issues.
What do I think about the scalability of the solution?
The solution is scalable. If you are comparing it with some other brands in terms of scalability, I would say it performs the same.
How are customer service and technical support?
We haven't had a reason to contact technical support yet.
Which solution did I use previously and why did I switch?
We were using Cisco switches previously. We have a mixed environment, so we have various routing switches in use.
How was the initial setup?
The difficulty of the initial setup depends on what purpose the solution has or how you want to set up the switch. If you limit it to the basic functionality, then the initial set up is quite simple. If you want to have something more advanced on the switch, then it's a bit tricky. Our team deployed the solution in about five days. You only need one person for deployment and maintenance.
What's my experience with pricing, setup cost, and licensing?
In comparison with other brands, there isn't too much difference in the pricing. They're all pretty similar.
Which other solutions did I evaluate?
We did evaluate other options. Mostly, we were looking at pricing, which is why we chose this solution.
What other advice do I have?
We use the on-premises deployment model.
I would recommend implementing this solution because it's quite easy. The brand seems to be a bit unknown in the Romanian market because there is not so much advertising for it. Other brands like Cisco or Hubbard are often more common and suggested by local vendors.
I'd rate it eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at ThinkEzIT
Works extremely well, great price point and easy setup
Pros and Cons
- "Good price point and very simple to use."
- "There is currently an issue with supply of switches which needs to be sorted out."
What is our primary use case?
Through my distributors, I'm an authorized reseller for Ubiquiti.
What is most valuable?
I like the price point of this solution and it's very simple to use with a straightforward setup.
What needs improvement?
The switches supply chain is a huge issue they need to improve. Secondly, Ubiquiti doesn't provide support unless you pay for it. Support is either via live chat or the forum and I think the support should be included in the cost.
For how long have I used the solution?
I've been working with this solution for 12 years.
How are customer service and technical support?
In principal, there is no support provided. You can pay extra to receive it.
How was the initial setup?
The initial setup is simple and works well. I can pull up my Untangle switch or my Untangle router in one screen, and then pull up my Ubiquiti stuff on another screen and work with both at the same time.
What other advice do I have?
I've done point to point setups, internet setups, and I've worked with Ubiquiti edge routers and edge switches including UniFi routers, UniFi switches and WAPs. I've worked with all aspects of Ubiquiti. They're a great product and they work well, it's just difficult to get hold of switches now with the chip shortage, but if you're going to be doing projects with a lot of clients who will use Ubiquiti switches, my recommendation is to buy a couple of extra switches and have them in stock.
I rate this product a nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Updated: January 2025
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