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owner at zResource
Real User
Leaderboard
Good throughput, flexible configuration, and many capabilities, but technical support could be improved
Pros and Cons
  • "Because it's a managed switch, I have the ability to set controls and configure traffic priorities, VLAN ports, etc."
  • "It would be nice if there was a way to label all of the ports on it so that I could include information about where the various connections go."

What is our primary use case?

Ubiquiti UniFi Switches does everything I need it to do. I've been pretty happy with it. It's a wired switch, that's what it does.

How has it helped my organization?

It performs better, has better throughput than my previous switch and it's also a managed switch, whereas my previous one was just a dumb switch. 

This gives me more flexibility in how I configure it.

What is most valuable?

Because it's a managed switch, I have the ability to set controls and configure traffic priorities, VLAN ports, etc.

It doesn't really have anything that sets it apart from any other professional grade switch. It essentially does what they all do.

What needs improvement?

This falls under the category of a nice-to-have feature. It's not much of anything.

It would be nice if there was a way to label all of the ports on it so that I could include information about where the various connections go. 

I have a wired switch in my server room that runs cabling throughout the facility, and it would be nice to be able to look at a port and immediately know the location and load on that port, and what's running on it. 

Buyer's Guide
Ubiquiti UniFi Switches
March 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
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For how long have I used the solution?

I have worked with Ubiquiti UniFi Switches for two years.

I have an EdgeSwitch 24.

What do I think about the stability of the solution?

In terms of stability, I like it pretty well, though one of the ports on it went dead about two or three weeks ago. 

I am a little concerned about that, but it's not uncommon for a switch to have a bad port. I am keeping an eye on it to see if it continues to degrade or if I have only lost that one port. Apart from that, I am pretty pleased with it.

What do I think about the scalability of the solution?

It's a switch. You buy it based on how many ports you require. This one has 24 ports, and if I wanted to expand it, I would have to get a different model with more ports. 

There are two SFP ports available for inserting and connecting to a different type of driver.

I'm not using them right now because I don't need them, but they are there in case I do.

We are a consulting firm. We do remote support for various customers. It's basically the in-house network that connects all of my workstations to each other and also gives us all access to the internet.

It's pretty stable right now. We don't have any immediate expansion plans. We hope to in the future, but for now, it's doing everything we need it to.

How are customer service and support?

Technical support has changed over the years. 

I haven't needed any technical support with this switch. Although, I do have a lot of their other equipment, such as wifi access points and routers, and the like.

I don't want to say that they are worse than anyone else, but they are certainly not any better.

Which solution did I use previously and why did I switch?

I have almost exclusively worked with Ubiquiti products.

I have their EdgeSwitch product line.

As IT support consultants, we work for a wide range of companies, some of which are quite large. I am sure they have a wide range of products available.

They are networking hardware, which I usually don't get involved in because I work on the software side.

How was the initial setup?

It is not overly complicated. It all depends on which features you intend to use. If you don't want to change anything, you can run the thing pretty much plug and play out of the box. Aside from that, it all depends on how fancy you want to get with it.

One of the reasons I chose it was because it is flexible. Because you have to configure some things on it, it's obviously more difficult to set up than a simple unmanaged plug and place switch, but it's not overly difficult in my opinion.

This one that I am running now probably took me less than two hours to get it up and running and doing what I needed it to do.

What about the implementation team?

The deployment was completed entirely in-house.

We are not a large company. I do all of the maintenance and deployment myself.

What was our ROI?

We are not big enough to care about that kind of thing. I just need equipment that will help our business here, and it has done so so far.

What's my experience with pricing, setup cost, and licensing?

There are no licensing fees; you just purchase it and run it.

Occasionally there are upgrades to the firmware that you have to check for, download, and install. But, you basically buy it, set it up, and run it.

I suppose if I needed a support contract with them or something, there might be some annual fees or something like that, but I don't need that level of support.

The only other operating costs would be the power required to run it.

Pricing is somewhere in the middle. It is not as expensive as some of the other name brands, such as Cisco and other similar products. But nowadays, you pay as much for the name as you do for anything else. But I would say that it's in the middle.

What other advice do I have?

Ubiquiti may be about to or has already discontinued its Edge product line. They have upgraded their switches and routers to replace them. I don't have any of those, so I'm not familiar with them. I am not really sure, and I could be wrong about it discontinuing. I just saw some comments on some of the forums about this possibly happening.

It is somewhat dependent on the class. When compared to what I call home consumers, it is far superior because it has more capabilities. However, if I were to compare it to other commercial grades, such as Cisco and some of the others, I would rate Ubiquiti UniFi Switches a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network and CyberSecurity Engineer at Nextro
Reseller
A stable solution that provides value for money and comes with a user-friendly interface
Pros and Cons
  • "Ubiquiti UniFi Switches are stable and support Layer 3. They come with a user-friendly interface. If you're not familiar with the command-line interface or you wouldn't like to configure it by using the command line, they have a user-friendly interface that you can use. They also have good documentation about how to use these switches."
  • "They can improve the visibility of networks to match Meraki switches, which have good visibility tools to go through the network. In a Meraki device, you get a clear picture when using the bug interface. You can also see its neighbors and have a clear picture of all connected devices. Ubiquiti UniFi Switches do not have such features that Meraki switches provide."

What is most valuable?

Ubiquiti UniFi Switches are stable and support Layer 3. They come with a user-friendly interface. If you're not familiar with the command-line interface or you wouldn't like to configure it by using the command line, they have a user-friendly interface that you can use. They also have good documentation about how to use these switches.

What needs improvement?

They can improve the visibility of networks to match Meraki switches, which have good visibility tools to go through the network. In a Meraki device, you get a clear picture when using the bug interface. You can also see its neighbors and have a clear picture of all connected devices. Ubiquiti UniFi Switches do not have such features that Meraki switches provide.

What do I think about the stability of the solution?

Ubiquiti UniFi Switches are stable. If you configure them properly, and they are in a proper server room with good cooling, they work fine.

What do I think about the scalability of the solution?

Scalability is probably possible, but it is not common to scale these. Ubiquiti UniFi Switches are more suitable if you don't need to create a really big, scalable solution at an enterprise level, and you have two or three switches with a firewall. For a big company, in terms of scalability, Cisco or F5 switches work better than Ubiquiti switches. If you have a good budget, Cisco or F5 would be better.

If you would like to scale Ubiquiti UniFi Switches, you probably can. They are probably not difficult to scale. It depends on your skills. I have not scaled them before.

How are customer service and technical support?

They are good. In the last year, we did not have any issues with their switches.

How was the initial setup?

They just give you a small card. You can scan the code on the card and go to the web page. You can also directly go to the web page to see the documents. They do not provide any documents with the box. You need to go to the internet to see how to do the initial setup, that is, how to set the login ID, password, default IP (if it exists), and other options.

As compared to Ubiquiti, Cisco provides exact communication about whether the IP address needs to be configured on the device or whether it is pre-configured.

What's my experience with pricing, setup cost, and licensing?

The price of Ubiquiti UniFi Switches is really good. We have deployed a few Ubiquiti UniFi Switches in New Zealand, and they are a value for money. They are cheaper and stable, but if you have the budget, I would recommend Meraki switches. 

What other advice do I have?

Ubiquiti UniFi Switches are suitable for small companies. I don't know any company that uses these at the enterprise level. If Ubiquiti wants to brand it as a big enterprise solution, it needs to advertise and promote these switches accordingly.

I would rate Ubiquiti UniFi Switches an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Ubiquiti UniFi Switches
March 2025
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,989 professionals have used our research since 2012.
reviewer1228218 - PeerSpot reviewer
Group IT Manager at a manufacturing company with 11-50 employees
Real User
Manages firmware revisions and we haven't had any outages
Pros and Cons
  • "The ability to manage firmware revisions."
  • "It's difficult to manage the WiFi on the edge switches in the same console."

What is our primary use case?

We are a customer of Ubiquiti. The key for us is the switch. The edge with the core switch, servicing office environments. I believe we use the US-48 and US-24, with a 10 gig with the SFP+ port. We have about 200 deployments scheduled for the next few weeks, so I'd say in total we will have 200 to 300 people involved and we plan to increase usage. 

What is most valuable?

The ability to manage firmware revisions is probably the most valuable feature. 

What needs improvement?

The management console could be improved, It's very, very slow. In the next release, I'd like to see some amalgamation of the two different consoles. I believe it's difficult to manage both the WiFi on the edge switches in the same console. Some more SFP+ ports would also be helpful. They should also try lowering the price of cloud management, it's mostly about management. If you can manage it quickly, and it's a little more cost-effective to manage it in the cloud, that would be a big improvement. 

For how long have I used the solution?

I've been using the product for six months. 

What do I think about the stability of the solution?

The stability so far has been very good. No downtime, no outages.

What do I think about the scalability of the solution?

It's a scalable solution but the limit on the number of 10 gig ports was an issue.

How are customer service and technical support?

Our technical support is carried out through a third party so I haven't had any experience with that. 

Which solution did I use previously and why did I switch?

The company previously has another solution but I wasn't involved with that. I was responsible for the company switching to UniFi.

How was the initial setup?

The setup was straightforward and deployment took about three weeks. We used a consultant for the process and were very satisfied. 

What's my experience with pricing, setup cost, and licensing?

We haven't had to pay any licensing costs at all.

What other advice do I have?

Something people need to look out for is the cost of cloud management. For us, that's been handled externally at the moment, so we're not actually paying for that directly. It's something people should consider with Ubiquiti.

I would rate this product an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at Lifeline IT
Real User
Top 5
With a straightforward setup phase in place, it is also easy to use
Pros and Cons
  • "The product's initial setup phase is very straightforward."
  • "One of the downsides of the solution stems from the limited warranty that it offers to users."

What is our primary use case?

I use the solution in my company for Ubiquiti UniFi PoE Switch and EdgeSwitch.

How has it helped my organization?

The benefits experienced by our company from the use of the products stem from the costs attached to the tool.

What is most valuable?

The most valuable feature of the solution stems from the fact that it is a reliable product.

What needs improvement?

The reliability of certain products that fall under Ubiquiti UniFi Switches is an area of concern where improvements are required. The warranty time period available for the product needs to be increased. One of the downsides of the solution stems from the limited warranty that it offers to users.

The support team does not provide an option for users to directly call them. There is an online portal on which users need to raise tickets, making it a web-based approach. From an improvement perspective, there should be someone from the support team with whom users can speak via telephone.

For how long have I used the solution?

I have been using Ubiquiti UniFi Switches for seven to eight years. I use the solution's latest version.

What do I think about the stability of the solution?

It is a fairly reliable but very stable solution.

Sometimes, there can be issues with the product, and users may need to work on the factory reset and deploy the solution again.

What do I think about the scalability of the solution?

The product is scalable, but it can be a difficult task since there is a requirement to always bring in new stuff in the solution.

My company deals with a lot of clients who use the product.

How are customer service and support?

I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

I have experience with switches from HPE.

My company chose to work with Ubiquiti UniFi Switches since it offers good reliability for its price.

How was the initial setup?

The product's initial setup phase is very straightforward.

The deployment process is straightforward.

The solution is deployed on the on-premises and cloud models.

The solution can be deployed in fifteen minutes.

Not a lot of staff members are required to take care of the tool's deployment and maintenance.

What about the implementation team?

The solution can be deployed with the help of our company's in-house team.

What's my experience with pricing, setup cost, and licensing?

Apart from the basic licensing costs, there are no additional charges attached to the product.

Which other solutions did I evaluate?

Compared to Ubiquiti UniFi Switches, users may have to indulge in a lot of command line entries in Cisco, after which they need to manually pick up and build a picture. Ubiquiti UniFi Switches provides a complete visual glance to users at once.

I find Cisco to be a more reliable solution that offers a better performance in comparison to Ubiquiti UniFi Switches. Cisco comes at three times the price of Ubiquiti UniFi Switches.

What other advice do I have?

The product improved our company's network performance, considering the web interface and the cloud management side that the tool provides, which allows us to keep track and have a glance at the power usage of various switches, including PoE switches and the other switches that fall under Ubiquiti. In our company, the tool allows us to see the power delivery of the switches from different ports across multiple units. The tour also allows our company to manage any drop in the performance of the switches and to see if there is any power drainage in the switches. In our company, the product allows us to look at these switches that need rebooting. You can get a combined interface of the switches and access points on the same portal, allowing you to get a better overview of your network.

The most valuable aspect of the product for network management stems from the web interface that the solution provides, along with the ability it provides to help users with the quick management of what goes on in their networks while being able to see the performance offered by each port. The product also helps users to see the speed and the connections on the ports in their environment. The cloud management area helps users to see and provide a visual overview of the number of switches and ports in their environments.

The PoE capability of the product has impacted our company's deployment of devices in a good way since it allows you to see which port has been used while being able to see what needs to be delivered and what are the power requirements. The product provides information if our company is low on power or over-utilizing switches.

Our company's experience with the interface and configuration tools provided by the product has been good since the solution provides visibility and is easy to use. With the product, you can do the SSH command line and use the visual GUI offered by the tool, which makes it an overall handy solution to use.

I recommend the product to those who plan to use it. The product is straightforward, easy to use, and fairly reliable.

I rate the overall tool a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Manager at Pride in Azure
Real User
Top 10
Comes with port security, which allows blocking/disabling ports
Pros and Cons
  • "The tool's most valuable feature is port security, which allows blocking/disabling ports. The ports also have PoE capability."
  • "Ubiquiti UniFi Switches need to add DNS lookup features."

What is most valuable?

The tool's most valuable feature is port security, which allows blocking/disabling ports. The ports also have PoE capability. 

What needs improvement?

Ubiquiti UniFi Switches need to add DNS lookup features. 

For how long have I used the solution?

I have been working with the product since 2016. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate Ubiquiti UniFi Switches' scalability a nine out of ten. 

How are customer service and support?

Ubiquiti UniFi Switches' support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's deployment is straightforward. The deployment took a week to complete. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a five out of ten. 

Which other solutions did I evaluate?

I evaluated Cisco before Ubiquiti UniFi Switches. Its cost was high. 

What other advice do I have?

I rate Ubiquiti UniFi Switches an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant and technical support at joudeh center for computer and modern software
Real User
Top 5Leaderboard
Stable product with good technical support services
Pros and Cons
  • "The product’s most valuable features are stability and scalability."
  • "Ubiquiti UniFi Switches’s pricing could be less expensive."

What is our primary use case?

We use the product for accessing controls for video conferencing.

What is most valuable?

The product’s most valuable features are stability and scalability.

What needs improvement?

Ubiquiti UniFi Switches’s pricing could be less expensive.

For how long have I used the solution?

We have been using Ubiquiti UniFi Switches for two years.

What do I think about the stability of the solution?

I rate the product’s stability a nine out of ten.

What do I think about the scalability of the solution?

The product has good scalability.

How are customer service and support?

The technical support services are good.

How was the initial setup?

The initial setup is straightforward. It takes less than 30 minutes and requires a manager and an engineer to execute the process.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti UniFi Switches are more expensive than HP and Aruba. We purchase its yearly license.

What other advice do I have?

I rate Ubiquiti UniFi Switches a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1377255 - PeerSpot reviewer
Responsable IT at a individual & family service with 201-500 employees
Real User
Reasonably priced, but sometimes it works and sometimes it doesn't
Pros and Cons
  • "This product is very reasonably priced."
  • "The management of this product needs to be improved."

What is our primary use case?

We use Ubiquiti UniFi Switches for our Wi-Fi solution to support wireless devices.

What is most valuable?

This product is very reasonably priced.

I have not found any of the technical features to be particularly valuable.

What needs improvement?

The management of this product needs to be improved.

Cloud-based management would be a helpful feature.

I would like to be able to customize the SSID.

For now, I'm not able to manage my device via the Application installed on my server. I'm not able to manage the devices (lost of connection with the devices).

The installation is more a familial installation instead of a professional installation.

Need to be improve on my company side.

For how long have I used the solution?

My company has been using these switches for about one year, but I have only been working with them for three months.

What do I think about the stability of the solution?

Sometimes this solution works, and sometimes it doesn't. What I have found is that for two access points, it seems to be stable. Beyond that, with three or four access points, it doesn't work.

What do I think about the scalability of the solution?

We have 10 sites that use these switches. In my site, we have 20 users but they are not all connected via Wi-Fi. Some are instead connected using an ethernet cable.

In some sites, they have between 20 and 30 staff, and maybe 50% or 60% of them use Wi-Fi. Most of our devices are Android tablets. Also, some of the clients connect to the Wi-Fi as well.

It works well for small companies with open space. However, it is not viable for businesses with 500 or more people.

How are customer service and technical support?

I have not been in contact with technical support.

Which solution did I use previously and why did I switch?

Prior to Ubiquiti UniFi, we did not use another Wi-Fi switch.

How was the initial setup?

The implementation was completed by the IT staff before me.

What about the implementation team?


What was our ROI?

I don't know for now.

What's my experience with pricing, setup cost, and licensing?

The price is very low and a good approach for a smaller company, with 10 to 15 people. 

What other advice do I have?

I would rate this solution a five out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Senior solutions architect at Aplix Technologies
Real User
Easy setup for reliable switches
Pros and Cons
  • "The integration with the controller is one of the most valuable features of these switches. They are also very stable. For example, we have some equipment that we haven't touched for four years that is still reliable."
  • "It would be beneficial for us if Ubiquiti had a team of advanced data transportation specialists that we could get feedback from. We are not experts in data transportation, so having this sort of resource would be helpful for us."

What is our primary use case?

One of the primary use cases we have for this solution is integration with UDM/and WIFI access point.

What is most valuable?

The integration with the controller is one of the most valuable features of these switches. They are also very stable. For example, we have some equipment that we haven't touched for four years that is still reliable.

What needs improvement?

Firmware stability and accurate documentation regarding advanced networking. 

For how long have I used the solution?

I have been using Ubiquiti UniFi switches for five years.

What do I think about the stability of the solution?

We were not having any issues.

What do I think about the scalability of the solution?

Having a range of customers with moderate needs, I'm not sure I can comment on the scalability.

How are customer service and technical support?

We have never needed to contact tech support. 

Which solution did I use previously and why did I switch?

At my previous place of employment, we used NETGEAR. I'm not sure what my current employer was using before this solution.

How was the initial setup?

The initial setup was easy. We did run into a few funny bumps, but we got over them.

What's my experience with pricing, setup cost, and licensing?

Their pricing is reasonable and fair.

I would say: first read about networking, second, read about the hardware scope. Some people expect the machines to do magic by themselves; a little touch and knowledge should make a difference.


What other advice do I have?

UniFi is marketing a wide range of special purpose products to choose from. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.