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Senior solutions architect at Aplix Technologies
Real User
Easy setup for reliable switches
Pros and Cons
  • "The integration with the controller is one of the most valuable features of these switches. They are also very stable. For example, we have some equipment that we haven't touched for four years that is still reliable."
  • "It would be beneficial for us if Ubiquiti had a team of advanced data transportation specialists that we could get feedback from. We are not experts in data transportation, so having this sort of resource would be helpful for us."

What is our primary use case?

One of the primary use cases we have for this solution is integration with UDM/and WIFI access point.

What is most valuable?

The integration with the controller is one of the most valuable features of these switches. They are also very stable. For example, we have some equipment that we haven't touched for four years that is still reliable.

What needs improvement?

Firmware stability and accurate documentation regarding advanced networking. 

For how long have I used the solution?

I have been using Ubiquiti UniFi switches for five years.

Buyer's Guide
Ubiquiti UniFi Switches
November 2024
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What do I think about the stability of the solution?

We were not having any issues.

What do I think about the scalability of the solution?

Having a range of customers with moderate needs, I'm not sure I can comment on the scalability.

How are customer service and support?

We have never needed to contact tech support. 

Which solution did I use previously and why did I switch?

At my previous place of employment, we used NETGEAR. I'm not sure what my current employer was using before this solution.

How was the initial setup?

The initial setup was easy. We did run into a few funny bumps, but we got over them.

What's my experience with pricing, setup cost, and licensing?

Their pricing is reasonable and fair.

I would say: first read about networking, second, read about the hardware scope. Some people expect the machines to do magic by themselves; a little touch and knowledge should make a difference.


What other advice do I have?

UniFi is marketing a wide range of special purpose products to choose from. 

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network and CyberSecurity Engineer at Nextro
Reseller
A stable solution that provides value for money and comes with a user-friendly interface
Pros and Cons
  • "Ubiquiti UniFi Switches are stable and support Layer 3. They come with a user-friendly interface. If you're not familiar with the command-line interface or you wouldn't like to configure it by using the command line, they have a user-friendly interface that you can use. They also have good documentation about how to use these switches."
  • "They can improve the visibility of networks to match Meraki switches, which have good visibility tools to go through the network. In a Meraki device, you get a clear picture when using the bug interface. You can also see its neighbors and have a clear picture of all connected devices. Ubiquiti UniFi Switches do not have such features that Meraki switches provide."

What is most valuable?

Ubiquiti UniFi Switches are stable and support Layer 3. They come with a user-friendly interface. If you're not familiar with the command-line interface or you wouldn't like to configure it by using the command line, they have a user-friendly interface that you can use. They also have good documentation about how to use these switches.

What needs improvement?

They can improve the visibility of networks to match Meraki switches, which have good visibility tools to go through the network. In a Meraki device, you get a clear picture when using the bug interface. You can also see its neighbors and have a clear picture of all connected devices. Ubiquiti UniFi Switches do not have such features that Meraki switches provide.

What do I think about the stability of the solution?

Ubiquiti UniFi Switches are stable. If you configure them properly, and they are in a proper server room with good cooling, they work fine.

What do I think about the scalability of the solution?

Scalability is probably possible, but it is not common to scale these. Ubiquiti UniFi Switches are more suitable if you don't need to create a really big, scalable solution at an enterprise level, and you have two or three switches with a firewall. For a big company, in terms of scalability, Cisco or F5 switches work better than Ubiquiti switches. If you have a good budget, Cisco or F5 would be better.

If you would like to scale Ubiquiti UniFi Switches, you probably can. They are probably not difficult to scale. It depends on your skills. I have not scaled them before.

How are customer service and technical support?

They are good. In the last year, we did not have any issues with their switches.

How was the initial setup?

They just give you a small card. You can scan the code on the card and go to the web page. You can also directly go to the web page to see the documents. They do not provide any documents with the box. You need to go to the internet to see how to do the initial setup, that is, how to set the login ID, password, default IP (if it exists), and other options.

As compared to Ubiquiti, Cisco provides exact communication about whether the IP address needs to be configured on the device or whether it is pre-configured.

What's my experience with pricing, setup cost, and licensing?

The price of Ubiquiti UniFi Switches is really good. We have deployed a few Ubiquiti UniFi Switches in New Zealand, and they are a value for money. They are cheaper and stable, but if you have the budget, I would recommend Meraki switches. 

What other advice do I have?

Ubiquiti UniFi Switches are suitable for small companies. I don't know any company that uses these at the enterprise level. If Ubiquiti wants to brand it as a big enterprise solution, it needs to advertise and promote these switches accordingly.

I would rate Ubiquiti UniFi Switches an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Ubiquiti UniFi Switches
November 2024
Learn what your peers think about Ubiquiti UniFi Switches. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
IT Manager at Pride in Azure
Real User
Top 10
Comes with port security, which allows blocking/disabling ports
Pros and Cons
  • "The tool's most valuable feature is port security, which allows blocking/disabling ports. The ports also have PoE capability."
  • "Ubiquiti UniFi Switches need to add DNS lookup features."

What is most valuable?

The tool's most valuable feature is port security, which allows blocking/disabling ports. The ports also have PoE capability. 

What needs improvement?

Ubiquiti UniFi Switches need to add DNS lookup features. 

For how long have I used the solution?

I have been working with the product since 2016. 

What do I think about the stability of the solution?

I rate the product's stability a nine out of ten. 

What do I think about the scalability of the solution?

I rate Ubiquiti UniFi Switches' scalability a nine out of ten. 

How are customer service and support?

Ubiquiti UniFi Switches' support is good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's deployment is straightforward. The deployment took a week to complete. 

What's my experience with pricing, setup cost, and licensing?

I rate the tool's pricing a five out of ten. 

Which other solutions did I evaluate?

I evaluated Cisco before Ubiquiti UniFi Switches. Its cost was high. 

What other advice do I have?

I rate Ubiquiti UniFi Switches an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant and technical support at joudeh center for computer and modern software
Real User
Top 5Leaderboard
Stable product with good technical support services
Pros and Cons
  • "The product’s most valuable features are stability and scalability."
  • "Ubiquiti UniFi Switches’s pricing could be less expensive."

What is our primary use case?

We use the product for accessing controls for video conferencing.

What is most valuable?

The product’s most valuable features are stability and scalability.

What needs improvement?

Ubiquiti UniFi Switches’s pricing could be less expensive.

For how long have I used the solution?

We have been using Ubiquiti UniFi Switches for two years.

What do I think about the stability of the solution?

I rate the product’s stability a nine out of ten.

What do I think about the scalability of the solution?

The product has good scalability.

How are customer service and support?

The technical support services are good.

How was the initial setup?

The initial setup is straightforward. It takes less than 30 minutes and requires a manager and an engineer to execute the process.

What's my experience with pricing, setup cost, and licensing?

Ubiquiti UniFi Switches are more expensive than HP and Aruba. We purchase its yearly license.

What other advice do I have?

I rate Ubiquiti UniFi Switches a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
CAD Engineer at Pro av
Reseller
Top 5
A stable, reliable, and easy-to-deploy solution that can be used in the audio-visual industry
Pros and Cons
  • "Ubiquiti UniFi Switches is a stable solution."
  • "Ubiquiti UniFi Switches is not a cheap solution."

What is our primary use case?

I am in the audio-visual industry. All the TVs, PCs, mobile phones, iPads, and tablets connect to the solution.

What is most valuable?

Ubiquiti UniFi Switches is a stable solution.

What needs improvement?

Ubiquiti UniFi Switches is not a cheap solution.

For how long have I used the solution?

I have been using Ubiquiti UniFi Switches for over six years.

What do I think about the stability of the solution?

The solution's stability is very good.

I rate Ubiquiti UniFi Switches ten out of ten for stability.

What do I think about the scalability of the solution?

Around 50 customers are using Ubiquiti UniFi Switches.

I rate Ubiquiti UniFi Switches ten out of ten for scalability.

How was the initial setup?

The solution's initial setup is straightforward.

What about the implementation team?

The solution's deployment doesn't take too long and can be done within 10 to 15 minutes. To deploy the solution, you must have the controller, connect everything up, adopt it, and then go into your settings. It doesn't take long.

We are a small company, and I do all the deployment myself.

What's my experience with pricing, setup cost, and licensing?

With Ubiquiti UniFi Switches, you get what you pay for.

What other advice do I have?

I would recommend Ubiquiti UniFi Switches to other users because it is stable, reliable, and easy to deploy.

Overall, I rate Ubiquiti UniFi Switches ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
reviewer1415223 - PeerSpot reviewer
Director of Technical Operations/CTO at a consultancy with 51-200 employees
Real User
Deploys quickly, offers good stability, and has great feature sets
Pros and Cons
  • "The ability to deploy quickly and then having one central location for all the settings are its most valuable aspects."
  • "The documentation for command lines needs to be improved."

What is our primary use case?

We mostly use the solution for wireless. We have a lot of wireless clients. That's the big bulk of usage as we're rapidly evolving to IOT.

How has it helped my organization?

The solution has improved our organization in the fact that we don't take as long to configure anything. It's just plug-and-play. As far as the wireless goes, it's instantaneous for anybody who wants to get on the network. We have a lot of wireless access points deployed. It works really well. It's convenient.

What is most valuable?

The ability to deploy quickly and then having one central location for all the settings are its most valuable aspects.

They've been very aggressive as far as their feature sets as their capability.

What needs improvement?

The documentation for command lines needs to be improved.

When we do firmware updates, it usually creates problems in the devices themselves. If we do a firmware upgrade, it's for sure that there will be an issue. They need to work out the kinks in that regard.

The security of the solution could really be enhanced.

It would be ideal if you could roll back firmware. It would be ideal to have something that's built-in that you can kind of just go and push a few buttons and then it reverts back to the old firmware.

For how long have I used the solution?

I've been using the solution for five years at this point.

What do I think about the stability of the solution?

The stability of the solution has room for improvement. It could be unique to us, however, there's been some instances where it's very unstable. Instabilities are something that we've been striving to reduce ever since I got here and even before that.

I believe that it has to do as much with the environment that we're putting this hardware in. When you're in a facility where the temperatures get high, the humidity sky-rockets. If you don't have hardened equipment that is designed to handle that kind of very harsh environment, you will have problems.

I try and design so that we can mitigate without spending exorbitant amounts of money to do so. 

I used to sell systems to a crab fleet that fished out of Ballard Washington and go up to Alaska and we'd sell them two or three of the same systems because they'd rot. They'd throw them overboard and install new ones. It's that kind of environment that things get corroded because there's a lot of moisture. Therefore, the stability issues we face could be based on the fact that the environment is a questionable and uncontrollable factor.

What do I think about the scalability of the solution?

We have about 60 plus switches deployed right now. We have four active sites and a fifth site is coming online. I'd say probably closer to 100 switches. We've got all sizes. I tried to standardize recently on eight ports and that's a whole different conversation, however, we use them in horticulture areas.

This solution is built more for small to medium-sized businesses. The bigger the network gets, the more instability. You have to be there going through the enterprise with the edge line. 

That said, it's very scalable. I have seen no blocks. You can build this as big as you want it. And we've done everything from basic switches to large point to point and a point to multi-point. So we pushed the envelope as much as we can.

However, then you get cases like switch age where it's way over the edge of the network, and then you see problems every day, that device old, but even before it got old, it seems like it had this issue.

We have clients that have hundreds of employees on the system, so there are probably users in the low hundreds at any given point of time. We also have about 80 cameras which make up endpoints as well. Most of the people using it are data entry (sales, administration, and procurement) and a few accountants. That said, it's all network-centric. Our security systems and our surveillance systems are all on the network. It's a busy place. We've got a fiber backbone between our main greenhouse and our administrative headquarters.

We do plan to expand. The site that we're bringing online is between 600,000 and 700,000 square feet of greenhouse with a 20,000 square foot building that will have processing, offices, and IT in it. It will double our capacity as far as production. We're going to grow big in 2021.

How are customer service and technical support?

We're never able to get help from technical support. We don't use them due to this. You've got to be self-reliant. That is one area that I think that they're really lacking in. They need to beef up the level of support that they offer to clients.

That said, the actual factory technical support may be weak, but the forums and the available information is humongous. You could go online and you can get an answer and that's what we do.

Which solution did I use previously and why did I switch?

The company was using the Ubiquiti Edge product initially, however, they transitioned to UniFi as they started to grow. The gentleman that made that decision is no longer here, therefore, I really don't know what the driving factor was, however, if I were to guess it had to do with the simplicity. 

How was the initial setup?

The initial setup was mostly straightforward. 

That's one of the key features because you don't have to do any deep thinking trying to get a complex configuration. It's by the numbers. You know if you messed up in a heartbeat. You don't have to guess. Sometimes you have to do a little digging to determine what got messed up. However, even if you have to backtrack a bit, it's very easy to deploy.

Deployment takes a couple of hours typically, from design to final implementation.

We have about 13 maintenance people that cover the entire operation of the organization and this solution.

What about the implementation team?

We didn't need an integrator or consultant. It was all done in-house. I've been an integrator for 40 years, and therefore I have a depth of knowledge. That is not very common in the industry. Usually, I'm the one that is out on accounts, however, I have been making smart systems talk to one another for many, many years. 

What was our ROI?

We don't have any metrics to really analyze. It's difficult to answer a question on ROI. I'm creating something right now to asset track and service track every piece of gear that goes in. That's one of my goals by Q1. I want to have something in place so that when we start hanging this stuff, it's got a QR code on it. We know when it was installed, we know what it's comprised of, and we know when somebody touches it or has anything to do with it. We plan to create a virtual service record. 

A year from now, I'd probably be able to give a lot of information about ROI, however, at this point, all I can say is, for the most part, the gear does have a good life cycle. The parts that we've had to replace have often been on us because when they get hosed down with water, they don't seem to work very well. And when they're PoE and they short out the switch we have to blame ourselves. We can't blame the hardware.

What's my experience with pricing, setup cost, and licensing?

We don't have any visibility on pricing, therefore I wouldn't be able to speculate. It's my understanding that there aren't any extra costs above the standard licensing fee.

What other advice do I have?

We're just customers. We like using the solution. We didn't want to change horses in midstream, even though a lot of people have attempted to convince us to do so.

We try to use the latest version of the solution. We update the firmware on a regular basis and so most of the time, it's maybe one version behind at the most.

We're going to basically start some life cycle management too. We're using the solution on-premise with a cloud key.

I would advise other users to take training before transitioning from the physical. You can get pretty lost in the process. Take any training you can on the system so that you understand it before you begin. 

I had a friend who was Cisco certified. He taught IT and he wasn't aware of Ubiquiti and I showed it to him and he said, ''Wow, this is easy.'' It is also very powerful, they didn't skim. The only thing that I have concerns about and everyone does is cybersecurity. Especially since the pandemic hit, there's a lot of activity on the web and there's a lot of malicious stuff going on, and people are looking for the antidote.

For me, the biggest lesson I took from working with this solution has to do with understanding the product and planning. Don't go in cold and try and, you know, find the fit for a job. If it's an emergency that's one thing, however, the better you plan, the better result you're going to have. 

On a scale from one to ten, it's a high 8. I don't really see any major glaring issues other than the support. They do make made a hardened version of the product for harsh environments. It's been all-around a pretty positive experience. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager at a comms service provider with 1-10 employees
Real User
Reasonably-priced, reliable, and relatively maintenance-free
Pros and Cons
  • "It's been working fine, it's been stable, and there are no interruptions."
  • "I had some initial problems with the configuration that necessitated contacting technical support."

What is most valuable?

It's been working fine, it's been stable, and there are no interruptions. It's been there doing its job and has not required any work to keep alive, so that's been positive.

What needs improvement?

I had some initial problems with the configuration that necessitated contacting technical support.

For how long have I used the solution?

I have been working with Ubiquiti UniFi Switches for five years.

What do I think about the scalability of the solution?

I have not scaled since the initial setup but it seems to be fine. I think that includes what you need to scale it.

How are customer service and technical support?

I don't fully remember my experience with them, but I think that it was relatively good.

My initial setup needed some kind of reconfiguration to work, which is why it took some time to get it set up and running. The support was deferred, and I'm not sure if it was related to the skills of the technical support people. Overall, I would say that it's fair.

Which solution did I use previously and why did I switch?

I have experience with NETGEAR products as well.

How was the initial setup?

The initial setup is a little complex. I can't recall exactly how it was or what happened, but I contacted technical support and we tried some different configurations. On that level, it was not very easy.

What's my experience with pricing, setup cost, and licensing?

The price is reasonable.

Which other solutions did I evaluate?

I am currently looking for a new solution and am looking at NETGEAR as well as Ubiquiti, but there is nothing that has been decided yet. One of the things that I've been looking at is the combined switch and firewall in one. From the reviews I have read, it seems like people have had initial issues with it that dwell on the configuration.

What other advice do I have?

My advice for anybody who is looking into implementing this product is to go ahead and buy it. This is a good switch; the functionality is there and the design is nice too. I think that it's a good buy.

So far, this product has had what we've needed. Even though I'm an engineer, I have not done a deep dive into this switch. As such, I haven't paid so much attention to it or the initial setup, so I'm not sure that if I am missing anything or not.

Other than the configuration problems, I haven't had any issues.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CEO at Cybertek
Real User
Useful voltage-switching feature
Pros and Cons
  • "UniFi Switches' best feature is the ability to switch voltage from 24 to 48, and it's almost the only device on the market with this feature."
  • "The price could be lower."

What is our primary use case?

I mainly use UniFi Switches to power access points and P2P devices. If I have a backhaul point-to-point wireless link, I forward them by using these switches because they have two voltages (24 and 48) that I can switch between according to my needs.

What is most valuable?

UniFi Switches' best feature is the ability to switch voltage from 24 to 48, and it's almost the only device on the market with this feature.

For how long have I used the solution?

I've been using UniFi Switches for about six or seven years.

What do I think about the stability of the solution?

UniFi Switches are very stable.

What do I think about the scalability of the solution?

UniFi Switches are scalable - you can extend your network easily since some switches have the fiber optic option, and you can extend your number of ports, making connections between fiber ports.

How was the initial setup?

The initial setup is very easy and takes only a few minutes.

What about the implementation team?

I installed UniFi Switches myself.

What's my experience with pricing, setup cost, and licensing?

UniFi Switches are cost-effective compared to Cisco, but the price could be lower.

What other advice do I have?

I would recommend UniFi Switches to other users and rate it nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Ubiquiti UniFi Switches Report and get advice and tips from experienced pros sharing their opinions.