Ubiquiti WLAN Reviews

Support could be better.

Regarding WLAN, you can use multiple channels to increase the number of access points. Apart from the number of devices limitation, these switches are relatively scalable and functional in wired networks. They can also work in various scenarios. However, I recommend using a different technology if the network size exceeds a certain threshold.

I rate the solution’s scalability an eight out of ten.

Ubiquiti don't support direct channels. You have to go through the retailer or distributor to obtain the devices. Consequently, if you encounter any issues or need device replacements, getting them sorted out might take time despite adequate technical support.

Neutral

The product is a little expensive.

NPM makes it easier to integrate. It's integrated with other network devices.

There was a time when we were using Cisco switches and attempting to integrate Ubiquiti UniFi switches into our network infrastructure. Eventually, after some effort, we managed to understand the process. Initially, it was challenging to configure the unified console to manage virtual networks alongside internal networks effectively. We had to comprehend how both systems would integrate carefully. It became apparent that maximizing the usage of Cisco switches required a thorough understanding of how UniFi operates at the backend.

I recommend the solution.

Overall, I rate the solution an eight out of ten.

It's a WLAN solution. I can provide access point management for the whole corporation.

We are not physically installing a single site, we have a few branches across the nation, and I can manage them in a single point.

I have a few SSIDs that broadcast to specific sites.  

I can manage the login, and I have it integrated to make it easier for my clients. They don't need to use passwords, it is based on a certificate that is on my domain. 

The feature that I really like is the backup. You can save backups of this controller locally and then I can export it to wherever I want.

It notifies me when I have to update the access points. It is consistently roaming my environment and alerts me when it is not up-to-date, or if it requires my attention.

For example, it alerts me, if there is an access point that is conflicting with another access point outside of my organization and is using the same channel.

It includes a heat map, which is pretty good. I can import an image with my company or my site, and delimitate the spaces, such as where the wood is, or concrete, brick, glass and few other materials, all with built-in options on the tool. I can pin my devices won where they were installed and we know exactly the broadcast intensity of the signal.

The heat map is a nice troubleshoot tool, that helps me to manage the solution and understand if there is a complaint regarding a co-ordinant. For example, if someone complains that the Wi-Fi is not connected in some place of my sites, I can check the heat map and shows me the proper signal strength on that specific place, I know then, that where I should act, on my AP or on the client's connection to evaluate the network card for the user.

The heat map is always working well.

It has good visibility.

This solution gives me a lot of power to manage the WLAN for my company.

Ubiquiti WLAN is a very robust product to use.

They have a feature that allows you to wirelessly connect between them. If for example, the Wi-Fi has a poor connection with the network, it will look for a partner, and select the wireless from there, or if I don't have data cabling on the local, I can simply connect it into the eletric network and it will work as a wireless extension from any other devices. We barely have outages with the solution and I requires a minimal attention/effort to keep running.

For me there is little room for improvement on my scenario, I have never used cloud solutions or had a glance on it. 

The improvement I see right now as a good feature is firmware related, if I were able to re-firmware my legacy/old Ubiquiti AP's with a generic new firmware, this would definitely extend the life-cycle of my older assets that still work smoothly, It would allow me to avoid some hardware expenses within years and keep my environment up-to-date.

Another nice improvement for this would be a seamless integration with PowerBi from Microsoft to generate dashboards and aggregate the info on Infrastructure reports easier.

I have been using Ubiquiti WLAN for approximately two years.

We are using the most updated version, which is version 6.0

We had two instances where the controller was down, but that was due to a server issue.

The controller and access points are pretty stable.

In my environment, I currently have 20 access points. In the beginning, we had 15 or 16 access points, we already had close to 30 in the close passando, and now we are running around 20.

In my experience, this platform scales pretty well. I have not scaled it to hundreds of access points, so I am not sure if it can scale for larger enterprise companies the same way it has for us.

I have never contacted technical support.

I have experience with the Ubiquiti UniFi solution. I have been working with it for three years. It's pretty stable.

I have also, worked with Hewlett Packard and Cisco. 

The command line breaks the point for troubleshooting and for managing the information, as mostly things are done using a GUI on Ubiquiti, it really gets way easier to identify the issue sometimes.

It was easy to set up. I would rate it an eight out of ten.

It was only two hours to deploy.

It is very easy to manage the solution.

It doe not cost much, I could say that it delivers a nice pack for what it costs.

Ubiquiti itself, is a good company to start with. 

Ubiquiti is the best choice for small companies because of the easy installation, their variety of products, and their integration, and you can manage all of your devices from a single controller.

As of right now, I don't have any switches, just Ubiquiti access points, and a controller, but we can manage any device that is manufactured by the same vendor. This is a great feature to have.

I, personally, have never used the switches. I am not sure what the capabilities of it are, or what the throughput is.

If you are a small or medium-sized company, it will ease your life. It will present you with dashboard, and management capabilities.

I haven't seen that ease with other vendors. Ubiquiti offers you a simple way to manage it.

I don't know if it can be used in large companies, where you have large environments to manage, or with data centers or services that you offer on a large scale (over 200 AP/switch devices).

I would rate Ubiquiti WLAN a nine out of ten.

We use Ubiquiti WLAN to connect different departments of our organization. It helps us in blocking and allowing access to the network.

The product is simple to use in terms of GUI and dashboard.

Ubiquiti WLAN's features need improvement for enterprises compared to other vendors. Its scalability, UI, and security features could be better. The product should have features similar to Cisco in terms of R and D for environments. Additionally, they should introduce certification programs for people to learn more about it.

I rate the platform's stability a seven.  

I rate the platform's scalability a six out of ten.

They have a lot of documentation and YouTube tutorials. However, the technical support services could be better.

The initial setup is easy. I rate the process a ten out of ten. It can be deployed on hybrid as well as private and public clouds. It takes a few minutes to complete depending on the network size.

Ubiquiti WLAN is a low-priced product. I rate its pricing a one out of ten.

I advise small and medium-scale companies to use the product. I rate Ubiquiti WLAN a six out of ten.

Small, medium, and enterprise customers use the solution.

The management features are valuable.

The product must provide better warranties.

I have been using the solution for seven to eight years. I am using the latest version of the solution.

I rate the tool’s stability an eight out of ten.

We have around 150 users. We push new firmware updates when they become available. We check it on a monthly basis. We have eight engineers in our technical team. I rate the tool’s scalability an eight out of ten.

The technical support could be better. There are delays in response.

Neutral

I am using the cloud version of the tool. The time taken for deployment depends on the scope of the project.

We also work with NETGEAR. We mainly work with Ubiquiti unless a customer asks specifically for a different product.

I will recommend the solution to others. Overall, I rate the product an eight out of ten.

We are a systems integrator and offer Ubiquiti WLAN as a solution to our clients.

Most of our clients prefer to eliminate the use of China brands, and Ubiquiti, being from the US, is something we can offer to them as a good alternative.

So, it's a good alternative. 

If they can integrate or release a single platform because, currently, there are two different platforms for switches and routers. So I believe maintaining just one unified platform, like for example, unifying the models or brands, and avoiding separate platforms for edge switches, edge routers, and other Ubiquiti products, would simplify the integration and implementation process. Currently, having two different platforms makes it more complicated for the end-users to manage and modify their devices.

We have been using Ubiquiti WLAN for seven years now. We currently use the latest version.

I would rate the stability a nine out of ten. Based on our previous installations, once you install the device, you can just leave it or forget about it. You can enable auto-pilot or automatic updates unless there's a bug or fix that needs human intervention, then that's the time you need to repair or modify the system. But from all the projects where we installed this product, we didn't encounter any issues.

I would rate the scalability a nine out of ten. It is very scalable. 

We don't usually communicate directly with Ubiquiti technical support, but we try to participate in the Ubiquiti community. However, some of the answers in the community are misleading. So instead, we rely more on watching YouTube videos or listening to reliable video tutorials from experienced users.

The initial setup is straightforward. The only thing to note is that the edge max or the edge switches and the unified systems are two different platforms, which can make things more complicated for end-users managing two different platforms.

We are using a mixed implementation. So we use on-prem, and we also use some managed services for our clients.

We handle the maintenance in-house. Two engineers are usually involved in maintaining the Ubiquiti WLAN.

As for pricing, we are getting a good price from our distributors, and it depends on the complexity and scale of the project, so we can negotiate for more discounts based on the volume of orders.

We charge for technical support, but we don't charge for any license renewals or recurring costs related to licenses.

You cannot compare Ubiquiti to Cisco because Cisco is for enterprise, and Ubiquiti is for SMB. So it's hard for me to make a direct comparison.

We used Cisco Meraki for deployments, and we have also worked with other competitors of Ubiquiti, depending on the specific needs of the customer.

So, we work with multiple products based on the customer's requirements.

In terms of technology, we have observed consistent updates to improve functionality and simplify the solution.

I would definitely recommend using the solution. Overall, I would rate the solution a nine out of ten. 

The solution's most valuable feature is its pricing.

They should improve the solution's online console. Also, they should work on making its AP features stable. Presently, it reboots whenever we make any changes.

We have been using the solution for a couple of years.

It is not a stable solution.

We have 50 solution users in our organization.

The solution's support team needs to be more responsive.

Negative

The solution could work better. I rate it as a five.

I use Ubiquiti WLAN to provide Wi-Fi in the hotel industry.

We've received positive feedback from our clients after deploying Ubiquiti WLAN, which has improved our confidence and reputation as a service provider.

Ubiquiti WLAN's best feature is the free controller system software. We can download this software anytime without licensing fees, and once deployed, the access point instantly synchronizes with the system, which makes configuration faster and easier. Other valuable features include Ubiquiti WLAN's signal reach and penetration, single view of all access points, and captive portal system, which you can use to generate tickets for guests and allow them to log in using the password.

Ubiquiti WLAN would be improved with the addition of individual AP configuration, which would allow for fine-tuning of individual access points and logins. There are also occasional issues with syncing the controller software.

I've been using Ubiquiti WLAN for three to four years.

Ubiquiti WLAN's stability is good.

Ubiquiti WLAN's scalability is good.

Ubiquiti's technical support is satisfactory.

Positive

The setup is straightforward; for example, deployment will take around four to five days for a three-story building with fifteen to twenty rooms.

We use an in-house team.

We've received a decent ROI from Ubiquiti WLAN.

Ubiquiti WLAN is fairly well priced and available as a one-time purchase.

I evaluated Cisco Meraki and Ruckus.

I would rate Ubiquiti WLAN seven out of ten.

Ubiquiti WLAN needs to expand the models with external antennas. It needs to improve stability. 

The tool's deployment is very easy. The deployment of 15 access points can take a day. 

Ubiquiti WLAN is cheap. It can work without licensing. 

I rate the product a six out of ten.