I work for an SI implementing UiPath for a range of customers in Australia.
RPA Practice Manager with 201-500 employees
Extensive overall functionality and integration with Microsoft products
What is our primary use case?
How has it helped my organization?
As an implementor, we appreciate the rich feature set of UiPath and the strong training provided.
What is most valuable?
- Extensive overall functionality and integration with Microsoft products
- The studio is easy to use, and
- The product is feature rich.
What needs improvement?
- Linux support
- Better cloud integration and stronger auditing for governance.
But overall, this product is excellent.
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UiPath
March 2025

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For how long have I used the solution?
Less than one year.
Disclosure: My company has a business relationship with this vendor other than being a customer: As an SI we implement UIPath solutions
Works
Increased speed and accuracy for invoicing, but the accuracy depended on using native PDFs
Pros and Cons
- "This solution has improved business by facilitating increased speed and accuracy."
- "Templates had to be created for different formats."
What is our primary use case?
I use this solution for the automation of Accounts Payable invoices.
How has it helped my organization?
This solution has improved business by facilitating increased speed and accuracy.
What is most valuable?
The most valuable feature of this solution is capturing information.
What needs improvement?
I have identified two issues that have to be improved:
- It was necessary to use native PDF rather than a scanned PDF document to improve accuracy.
- Templates had to be created for different formats.
For how long have I used the solution?
I have been using this solution for six months.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
UiPath
March 2025

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
Works at a computer software company with 201-500 employees
The OCR feature is the most valuable for processing PDFs, images and the Citrix environment
What is our primary use case?
Getting data from the SharePoint site and processing the data with business logic, and after this, inserting the data one by one into the QuickBase site. The environment was development, QA, and production. We are working for back office automation so work with Microsoft office products.
How has it helped my organization?
UiPath RPA process reduced manual work, improved work efficiency, decreased human mistake and increased scalability by using unattended bots. use orchestration for attended and unattended robots and for centralize control the environments . Handle daily jobs.
What is most valuable?
The OCR feature is the most valuable for processing PDFs, images and the Citrix environment.
What needs improvement?
LINQ and Lambda expressions should be included fully.
For how long have I used the solution?
I was using from last 2+ years
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works
The most beautiful feature is that it has an easy-to-use interface
What is our primary use case?
The robots have completed the job in a short time by reducing the personnel load.
How has it helped my organization?
The most beautiful feature of UiPath is that it has an easy-to-use interface. I can design a robot even without a software. Drag-and-drop development is very convenient for the user in terms of user experience. Also, other ERP systems, Office applications, API services being able to integrate is also very useful for the developer.
What is most valuable?
- Drag and drop development is very convenient for the user in terms of user experience.
- It has an easy-to-use interface.
What needs improvement?
- UiPath IDE error messages are not comprehensible.
- Error messages can be detected by messages from the end user's understanding.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Processes Consultant at a consultancy with 1,001-5,000 employees
The most valuable feature is the drag-and-drop functionality
What is our primary use case?
I basically use UiPath robotic process automation for everyday processes that can be done without my intervention.
How has it helped my organization?
UiPath robotic process automation helps us save time and effort by doing daily tasks instead of us doing them.
What is most valuable?
The most valuable feature of UiPath robotic process automation is the drag-and-drop functionality which helps us easily and quickly create the processes we need.
What needs improvement?
They could really improve the advanced training. It is too shallow and makes quick jumps from concepts, and you cannot really learn how to work more advancedly with it.
For how long have I used the solution?
Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Architect at a consultancy with 5,001-10,000 employees
The support team is always available and quick to help, but I would like the forum to highlight resolutions to problems that really work
What is our primary use case?
We are a consulting company that develops robots for various customers using the RPA tool UiPath. Often, we install UiPath on virtual machines.
How has it helped my organization?
UiPath speeds up the implementation of robots and allows integration with other external tools.
What is most valuable?
I've been working with UiPath for seven months and I think it's a good workmate. The tool is young so, sometimes, strange problems happen. However, the UiPath support team is always available and quick to help you find a solution to the problem.
I think it's a good product and it will get better and better.
What needs improvement?
I would like that in the official documentation of UiPath there were examples of the use of the various activities and that, on the forum were highlighted the resolutions to problems that really work, in order to find them more easily.
For how long have I used the solution?
Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Developer at a tech services company with 51-200 employees
Data scraping is more valuable as the performance and preciseness are excellent
What is our primary use case?
My primary use case is to automate the process of RPO. Here we use data scraping, web recording, email automation, integration of multiple application, etc.
How has it helped my organization?
Since we automated the RPO process, our employees' submission and closure rate have been increased. Also, the workforce of the employees has been increased. Also, we are thinking of how to utilize the employees more to increase the productivity.
What is most valuable?
Data scraping is more valuable as the performance and preciseness are excellent. Now UiPath introduces UiPath GO which has a wide number of activities, and it is really useful for us.
What needs improvement?
- For data scraping, the websites which have iframes are not extracting properly.
- Also, the API generation in UiPath is not that much easy. It would be nice if we have an activity which easily converts a workflow into API.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Business Transformation and Automation Manager at a tech services company with 201-500 employees
Video Review
If we are thinking about customer facing processes, we have seen savings of about 25% of the workforce involved
What is our primary use case?
The thing that I find very interesting with UiPath is that no process is too simple or too complex to put UiPath on it, so it can work anywhere on any type of process. This is why we're able to put in on customer facing processes, but also back office processes, for example in voice processing.
What is most valuable?
Firstly, it showed everybody that automation is possible and that it does not require much effort. The future holds a lot of surprises when you put the right technology to the right process, then you get great results. What I can say is that we see a solid return on investment, both for us and for our customers.
What needs improvement?
We have seen issues in the past, but we've also seen the actions that it can do to correct them. For example, it's just one color change or the place of a button in an application change and so on.
I'm looking more at the potential of this product, so looking back, we had support for everything that was needed, our small issues were fixed, but now I'm looking at the roadmap that UiPath has for this product.
I can say with confidence that is a future proofing investment. I mean what other technology would come out and then bring business value.
How is customer service and technical support?
I always appreciated technical support from UiPath, because I see both business understanding and also the technical understanding so the support team was able to get the discussion with both my business team and my technical team.
How was the initial setup?
It depends on your expectation. If people have expectations that API technology is very easy to implement, it's not 100% true. It is easy to train a robot to do a specific task. But when you use more robots or you put them on complex processes, then the story's changing so you need very strong development skills and very good system architects who will understand this.
What was our ROI?
We have seen a return on investment in the longer term because we have some rather small processes. Our advantage is in terms employee experience or our colleague experience. But when you're looking at customers, we have seen numbers in hundreds of thousands of savings per year.
If we are thinking about the customer-facing processes, we have seen saving about 25% of the workforce involved in this. The main saving was in the time to respond to customer.
Which other solutions did I evaluate?
We did this analysis about three years ago. We compared Automation Anywhere, Blue Prism and UiPath and then the decision was to move with UiPath and our first proof of concept was on UiPath.
What other advice do I have?
I would rate the product eight out of ten. I am scared not to be too subjective because I would go for a higher grade. I still see some room for improvement. I still see some need for integration with other solutions, but I would certainly recommend these to all my customers, comparing it to what the competition has.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

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It is indeed very useful, you can just simply drag what you need, and you're good to go