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PeerSpot user
Business Processes Consultant at a consultancy with 1,001-5,000 employees
Real User
The most valuable feature is the drag-and-drop functionality

What is our primary use case?

I basically use UiPath robotic process automation for everyday processes that can be done without my intervention.

How has it helped my organization?

UiPath robotic process automation helps us save time and effort by doing daily tasks instead of us doing them.

What is most valuable?

The most valuable feature of UiPath robotic process automation is the drag-and-drop functionality which helps us easily and quickly create the processes we need.

What needs improvement?

They could really improve the advanced training. It is too shallow and makes quick jumps from concepts, and you cannot really learn how to work more advancedly with it.

Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.

For how long have I used the solution?

Trial/evaluations only.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1043076 - PeerSpot reviewer
reviewer1043076Business Processes Consultant at a consultancy with 1,001-5,000 employees
Real User

It is indeed very useful, you can just simply drag what you need, and you're good to go

reviewer1030035 - PeerSpot reviewer
RPA Architect at a consultancy with 5,001-10,000 employees
Real User
The support team is always available and quick to help, but I would like the forum to highlight resolutions to problems that really work

What is our primary use case?

We are a consulting company that develops robots for various customers using the RPA tool UiPath. Often, we install UiPath on virtual machines.

How has it helped my organization?

UiPath speeds up the implementation of robots and allows integration with other external tools.

What is most valuable?

I've been working with UiPath for seven months and I think it's a good workmate. The tool is young so, sometimes, strange problems happen. However, the UiPath support team is always available and quick to help you find a solution to the problem.

I think it's a good product and it will get better and better.

What needs improvement?

I would like that in the official documentation of UiPath there were examples of the use of the various activities and that, on the forum were highlighted the resolutions to problems that really work, in order to find them more easily.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
March 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,040 professionals have used our research since 2012.
PeerSpot user
RPA Developer at a tech services company with 51-200 employees
Real User
Data scraping is more valuable as the performance and preciseness are excellent

What is our primary use case?

My primary use case is to automate the process of RPO. Here we use data scraping, web recording, email automation, integration of multiple application, etc. 

How has it helped my organization?

Since we automated the RPO process, our employees' submission and closure rate have been increased. Also, the workforce of the employees has been increased. Also, we are thinking of how to utilize the employees more to increase the productivity.

What is most valuable?

Data scraping is more valuable as the performance and preciseness are excellent. Now UiPath introduces UiPath GO which has a wide number of activities, and it is really useful for us. 

What needs improvement?

  • For data scraping, the websites which have iframes are not extracting properly. 
  • Also, the API generation in UiPath is not that much easy. It would be nice if we have an activity which easily converts a workflow into API.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer964722 - PeerSpot reviewer
Business Transformation and Automation Manager at a tech services company with 201-500 employees
Video Review
Real User
If we are thinking about customer facing processes, we have seen savings of about 25% of the workforce involved

What is our primary use case?

The thing that I find very interesting with UiPath is that no process is too simple or too complex to put UiPath on it, so it can work anywhere on any type of process. This is why we're able to put in on customer facing processes, but also back office processes, for example in voice processing.

What is most valuable?

Firstly, it showed everybody that automation is possible and that it does not require much effort. The future holds a lot of surprises when you put the right technology to the right process, then you get great results. What I can say is that we see a solid return on investment, both for us and for our customers.

What needs improvement?

We have seen issues in the past, but we've also seen the actions that it can do to correct them. For example, it's just one color change or the place of a button in an application change and so on.

I'm looking more at the potential of this product, so looking back, we had support for everything that was needed, our small issues were fixed, but now I'm looking at the roadmap that UiPath has for this product. 

I can say with confidence that is a future proofing investment. I mean what other technology would come out and then bring business value.

How is customer service and technical support?

I always appreciated technical support from UiPath, because I see both business understanding and also the technical understanding so the support team was able to get the discussion with both my business team and my technical team.

How was the initial setup?

It depends on your expectation. If people have expectations that API technology is very easy to implement, it's not 100% true. It is easy to train a robot to do a specific task. But when you use more robots or you put them on complex processes, then the story's changing so you need very strong development skills and very good system architects who will understand this.

What was our ROI?

We have seen a return on investment in the longer term because we have some rather small processes. Our advantage is in terms employee experience or our colleague experience. But when you're looking at customers, we have seen numbers in hundreds of thousands of savings per year.

If we are thinking about the customer-facing processes, we have seen saving about 25% of the workforce involved in this. The main saving was in the time to respond to customer.

Which other solutions did I evaluate?

We did this analysis about three years ago. We compared Automation Anywhere, Blue Prism and UiPath and then the decision was to move with UiPath and our first proof of concept was on UiPath.

What other advice do I have?

I would rate the product eight out of ten. I am scared not to be too subjective because I would go for a higher grade. I still see some room for improvement. I still see some need for integration with other solutions, but I would certainly recommend these to all my customers, comparing it to what the competition has.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
reviewer1248423 - PeerSpot reviewer
Software Application Developer at a tech vendor with 10,001+ employees
MSP
Good custom components and debugging capability
Pros and Cons
  • "The UI Explorer can examine the underlying structure of the application's user interface."
  • "I would like to see the replacement of VB.NET with some more popular programming language as the program's backbone."

What is our primary use case?

I use it professionally to build software robots for an international company.

How has it helped my organization?

My organization is spanning across multiple countries so it's hard for me to see UiPath's influence. However, in my office, we are yet to implement the first solutions.

What is most valuable?

The most valuable features of this solution are:

  • Custom components that can be found on UiPath Go!
  • Debugger with variable watch capability.
  • The UI Explorer can examine the underlying structure of the application's user interface.

What needs improvement?

I would like to see the replacement of VB.NET with some more popular programming language as the program's backbone.

For how long have I used the solution?

I've been using UiPath for around one year.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Project Manager (Business Automation) at Intetics Inc.
Real User
Used for back-office end-to-end process automation

What is our primary use case?

We are using the UiPath platform for back-office end-to-end process automation, combined with OCR and cognitive services.

How has it helped my organization?

In our projects, we provide our customers with a x2 to x6 efficiency improvement, error decrease, and SLA improvement.

What is most valuable?

  • Core activities
  • Excel activities
  • All the cognitive activities
  • Python and customer activities
  • UiPath Go! (good platform for the community for knowledge sharing)
  • UiPath Academy (best courses apart from other vendors).

What needs improvement?

  • Provide a robot as a service model (subscription for the platform services) for partners to provide more chances to SMB to compete enterprises.
  • More cognitive services from Google, AWS, Microsoft, integrated into the platform provide wider capabilities for developers and service providers.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1249089 - PeerSpot reviewer
Customer Experience Specialist - RPA at a computer software company with 5,001-10,000 employees
Real User
Automation of rule-based and mundane tasks allows time for more productive activities
Pros and Cons
  • "The employee's productive hours increased and they were able to handle more transactions and focused on better quality work that needs human intelligence."
  • "A self-coding robot can be a very useful tool in the future."

What is our primary use case?

I'm working at a computer software company, where we're bringing digital transformation using UiPath. All rule-based and mundane tasks are identified and automated using RPA. We have about 25 bots in production now. Data processing, file handling, email automation, and related activities are running in production.

What is most valuable?

The most valuable features are the ability to interact with almost all applications in Windows, ease of programming, excellent forum support for developers, free academy training, Orchestrator capabilities for BOT handling, and Citrix-supporting features during development.

What needs improvement?

Robotic process automation should mold and grow into intelligent process automation where a BOT can handle more than just robotic and simple tasks. I'm sure UiPath is working towards it.

A self-coding robot can be a very useful tool in the future.  

For how long have I used the solution?

We have been using UiPath for three years.

What was our ROI?

The ROI was quick and measurable. The employee's productive hours increased and they were able to handle more transactions and focused on better quality work that needs human intelligence. Some processes were developed in human-BOT collaboration as partial automation.

What other advice do I have?

The R&D focus of UiPath is really impressive.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Works at Optisol
Consultant
Locating an element and adding the conditions are very easy

What is our primary use case?

  • Automating web applications is the primary use for my organisation.
  • Also, data scrapping is another main usage.

How has it helped my organization?

  • Improvement in the way of quick and fast automation development.
  • Functional testers have changed as an automation test engineer.

What is most valuable?

  • Web automation is the most valuable.
  • Locating an element and adding the conditions are very easy compared to other tools.

What needs improvement?

  • Everything is awesome; no improvement is needed at this stage.
  • One word to say about UiPath is, it is simply great.

For how long have I used the solution?

Less than one year.

What do I think about the stability of the solution?

Excellent.

What do I think about the scalability of the solution?

Excellent.

How are customer service and technical support?

It has the best service.

Which solution did I use previously and why did I switch?

Earlier we were using Selenium for test automation in our organisation.

How was the initial setup?

The setup is simple, nothing complex to understand.

What about the implementation team?

I didn't implement it through vendor teams.

What was our ROI?

Good.

What's my experience with pricing, setup cost, and licensing?

Reasonable pricing. If there can be a decrease for individual learners/developers.

Which other solutions did I evaluate?

Before taking part in UiPath, I have used the trial version of Automation Anywhere.

What other advice do I have?

If mobile automation is included in UiPath, it would be great.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.