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reviewer1249284 - PeerSpot reviewer
Works at a tech services company with 10,001+ employees
Real User
Easy to implement and use for automating processes in our CRM
Pros and Cons
  • "UiPath has helped to make all of the internal business processes lighter, enabling my company to save costs in time and speed for all of them."
  • "The training could be improved by clarifying more and more at every step."

What is our primary use case?

We primarily use this solution for one of our business use cases. 

We are building robots with Safyr CRM. They are scheduled by Orchestrator and we are handling every step: Solution, design, followups, stacks, consulting, and finally implementation. Nowadays we are using robots internally but we will start with third-party clients in 2020 Q2.

How has it helped my organization?

UiPath has helped to make all of the internal business processes lighter, enabling my company to save costs in time and speed for all of them. Also, we are researching all implementation models to get the resources for a quick and agile response to all business cases within several markets.

What is most valuable?

Orchestrator is the definitive feature for me as it has the real meaning of robotic automation. The Orchestrator in UiPath has a lot of similarities with every RPA tool I have used, both for automations and machine managing. They remind me of tools like Jenkins or OpenShift UI. Simple and cool.

What needs improvement?

Since I am not an expert, I am looking to the training lessons. The training could be improved by clarifying more and more at every step.

We would like better integration with custom environments and external inputs like forums or integrations with other robotic frameworks.

Buyer's Guide
UiPath
February 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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For how long have I used the solution?

We have been using UiPath for two months.

Which solution did I use previously and why did I switch?

We did not use another RPA solution prior to UiPath.

How was the initial setup?

UiPath is very useful and easy to implement.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Assistant with 501-1,000 employees
Real User
The academy is free and offers a low threshold for getting on the UiPath train

What is our primary use case?

The primary use case is probably the swivel chair operations where data is extracted from one system and used as input in another.

How has it helped my organization?

  • Efficiency gains: Tasks can go a lot faster.
  • Data quality: A robot is a human error-proof.
  • Mood: Employees don't need to do the dull, boring, annoying chores.

What is most valuable?

The academy is free and offers a low threshold for getting on the UiPath train. The community adds to this as someone is always willing to help out or someone else already encountered the same problem and solved it.

What needs improvement?

UiPath doesn't deliver on the promise of 'no programming skills required'. It is possible for smaller tasks, but if you want a companywide robot that is a little bit complex, you need someone with programming skills. 

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
UiPath
February 2025
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
839,319 professionals have used our research since 2012.
PeerSpot user
Dotnet & RPA Developer at a insurance company with 1,001-5,000 employees
Real User
The selector and keyboard CTRL clicks are very useful to handle difficult scenarios

What is our primary use case?

I am working in a virtual desktop client machine. I have been working as a .NET and RPA UiPath developer. I have an overall of three years of experience in UiPath. I have automated individually, or with a team, and I have successfully completed more projects and also got rewarded.

How has it helped my organization?

It reduces human work and is time-saving. I am automating the insurance based project. All insurance claims are automatically validated and verified, and it sends the mail to the user automatically without human help and without any error. In RPA, UiPath is awesome.

What is most valuable?

Overall, it's good. The selector and keyboard CTRL clicks are very useful to handle the difficult scenarios. Basically, the UI is dynamically changed. The dynamic selector is very useful to select the controls.

What needs improvement?

Debugging and intelligence window. Sometimes it's difficult to debug the code. It gets stuck and closes automatically, or the VDX stops. Might be better if you improve the debugging it has to advantage.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1038912 - PeerSpot reviewer
reviewer1038912Dotnet & RPA Developer at a insurance company with 1,001-5,000 employees
Real User

Versioning is also good. It automatically convert the code after upgrading the software.I haven't faced any issues after upgrading.

PeerSpot user
Lead Consultant - Product Development at FIS (http://www.fisglobal.com/)
Real User
Has a drag and drop feature to build the application

What is our primary use case?

We run many batch jobs manually to accomplish our business processes, which is very cumbersome and prone to human errors. One wrong job run may take many hours to fix the data, which sometimes causes chaos. Due to automation, it is easy to resolve our manual batch job run.

How has it helped my organization?

When batch jobs run, at that time, systems are locked and users are out. Once it is completed, only then do we allow users to log in to the system. Many times, operators run wrong jobs which creates chaos and exceeds the SLAs. After the automation, I believe these issues can be resolved.

What is most valuable?

  • Drag and drop feature to build the application
  • Keyword-based search and accordingly it just inherits its properties.

What needs improvement?

In the next release, I believe it should include cross-platform features. Like if our product is developed on Linux, then it should be capable of running shell scripts.

For how long have I used the solution?

Still implementing.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant - RPA at a tech services company with 11-50 employees
Real User
Enables our clients to get their work done within half of the time that it is done manually
Pros and Cons
  • "The tech support that UiPath provides to the licensed user it is really helpful. There were some scenarios when my issue was resolved within 24 hours. Also, I like the constant updates that UiPath provided to us."
  • "As in my opinion, debugging needs more improvement. Also, if we get any other tool or technology which helps extract information from the scanned or handwritten document than that will be really helpful as a user and for our clients as well."

What is our primary use case?

I am using it for a project that we did for our client e.g HR automation in which we create, update, and delete the employee the database which includes master data management, active directory, and SNOW as the used environments for the solution.

How has it helped my organization?

UiPath helps our clients achieve their goals like with RPA. Now, with UiPath they get their work done within half of the time that it is done manually. They have more accuracy in their tasks and it has become easier to maintain. Before they reach the office they already have all the work done by the bot in their desk.

What is most valuable?

The tech support that UiPath provides to the licensed user it is really helpful. There were some scenarios when my issue was resolved within 24 hours. Also, I like the constant updates that UiPath provided to us.

What needs improvement?

As in my opinion, debugging needs more improvement. Also, if we get any other tool or technology which helps extract information from the scanned or handwritten document than that will be really helpful as a user and for our clients as well.

For how long have I used the solution?

I have been using UiPath for two years.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user976860 - PeerSpot reviewer
Software Engineer at Costa Cloud
Real User
Recording and scrapping which directly extracts the data from the website and saves it into the excel sheet is valuable.
Pros and Cons
  • "We are able to extract data from the PDF and website, then translate the data into different languages."
  • "We are not able to extract the data from the same type of PDF which is bulky in number, and scrapping is not so good."

What is our primary use case?

I did many small projects in UiPath like PDF extraction, website automation, and translated the data into different languages.

How has it helped my organization?

We are able to extract data from the PDF and website, then translate the data into different languages.

What is most valuable?

Recording and scraping which directly extracts the data from the website and saves it into the excel sheet.

What needs improvement?

We are not able to extract the data from the same type of PDF which is bulky in number, and scrapping is not so good.

For how long have I used the solution?

Less than one year.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
RPA / AI Developer at a tech services company with 10,001+ employees
Real User
Had a great effect on the FTEs in my company

What is our primary use case?

Our primary use case of this solution is to automate a process that includes and prints out files that contain financial details of an insurance company into an Excel and apply some formulas on them.

How has it helped my organization?

UiPath had a great effect on the FTEs in my company since some of the most crucial tasks that were repetitive at the same time got automated.

What is most valuable?

The seamless development experience about the tool was great, and also the big number of packages and the community behind that backs everything.

What needs improvement?

Some more features for the newly developed mobile version would have a great effect on the future of the product.

For how long have I used the solution?

One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
RPA Developer & Consultant at a tech services company with 11-50 employees
Real User
Good OCR and computer vision features
Pros and Cons
  • "OCR technologies and computer vision (CV) technologies work very well and produce quality results."
  • "Technical support needs improvement because it takes too long to escalate when necessary."

What is our primary use case?

We are doing some RPA projects for our customers at my company. Our customers are really good in their area. We are using UiPath studio for creating robotic process automations and using the Orchestrator for monitoring processes.

How has it helped my organization?

UiPath is a company that quickly develops new features and constantly follows current technological trends. Working with this company has taken us far. Thanks to UiPath, we can develop new projects much faster. It is really easy to start using their products.

What is most valuable?

OCR technologies and computer vision (CV) technologies work very well and produce quality results. Thanks to these products, we have created very good automations. Many of our customers are delighted to be developing projects with these features.

What needs improvement?

The machine learning module can be made more usable, including the latest improvements in the field.

Technical support needs improvement because it takes too long to escalate when necessary.

For how long have I used the solution?

I have been using UiPath for developing RPA projects over the past year.

How are customer service and technical support?

When we open a case, they are very interested, but technically it takes some time to get in touch with higher-level people. I think this is an issue that needs improvement.

What other advice do I have?

Overall, this is a very good environment to work with.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
Updated: February 2025
Buyer's Guide
Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.