UiPath Reviews

Our client's companies have extensive issues with SAP and getting information out of it. They have another technical ERP system with an in-memory database where they don't get the information out of it, then have to add it manually to SAP. That will be probably the first big use case for automation. So, we will get a bot reading it on the database from the Citrix environment and probably moving it to SAP.

The client will probably have it on-premise. They tend to be really risk adverse in terms of Cloud solutions. We have tried to get them to use the cloud more because it's just easier.

We are using Studio Orchestrator, and unattended bots. I have programmed attended bots before.

The client is eliminating human errors as they are eliminating some of the accrual processes from SAP, where a lot of mistakes can be made. If the bot is not making mistakes, then they are eliminating errors by 100 percent, but this depends on whether the bot is efficient or error-free.

You need an understanding of how to code, use the variables and arguments, etc. That was why I was excited for StudioX. I tried it earlier, and it was amazing. This is actually what they were missing. Studio is great because you can do so much stuff.

On a scale of one to five (where five is beneficial), I would rate the UiPath Academy as a four. There is some stuff that they could do better. I sampled the advanced, which is really difficult because it's just PDF. I had to use some YouTube videos to understand the framework that you need to pass for developer. They could do more videos on that.

They have three parts. The first is the foundation, and they are a lot of videos. The third part of it (advanced), there are no videos except one. That's only those PDF files, which you have to look and read through. I was like, "Okay, I probably can't do it." Then, I fell upon some community YouTube videos from other developers who just demonstrated it. This would be great if UiPath offered that, because I found out later that the developers made mistakes in their videos.

In the foundation, they get into much detail in the beginning. You're overloaded with information. You have to go through videos like three times to get it correctly. They could remove some stuff out of there. Those quizzes are really frustrating too. They are too detailed. If you sat with Uipath, you think it's really easy. However, it's not so much, if you get into those details.

Studio is a bit overwhelming in the beginning. They could get add some details, but not so many, into the foundation training. I've seen StudioX and loved the colors. Please get the colors into Studio. I loved the flow and that you got all these activities and colors too. It was so much easier. It was visually easier to understand where to click. It was really user-friendly.

I would rate the ease of use of the platform for automating our company’s processes as a four out of five (with five being very easy). I would rate it as a four because it didn't work in the beginning to get my bots active. I had to get into a lot of videos to get them running. I didn't understand how it needed to be designed or coded.

The Orchestrator training was much better, but I still somehow missed some details which I needed. However, it's not just do it, then it's done. You need some time to get into it. Though, it's much easier than Studio.

The integration with Outlook is not that good yet.

I would rate stability as a four (out of five). I had some cases where Orchestrator didn't work in it. We couldn't login and the platform was slow.

We are still small and just starting out. We have five developers/solution architects involved in automation projects. We have done our certificate through UiPath Academy.

Support is pretty good. It's responsive.

Our client was having some problems. They got a framework running on a scale: 

• Which processes should be automated?
• What are the easiest processes to automate and more difficult?

For our first client project, it took us five months from the time that UiPath license was purchased until we implemented the first bot. 

The initial setup was straightforward. They identified several easier flows, and it was like learning with the client together. I know they are phasing out some more complex issues where you have to get into the details of HTML coding and stuff like that to get some stuff done. That is where UiPath gets difficult, because it's just coding and tech.

Our client saw ROI after one month. They realized after we showed them the first process that three people would be free to do other stuff. They got to sort of afraid of what they would do with those three people, and those people were afraid, which was a big issue. 

We invented RPI and pizza. We all came to those pizza Fridays and showed them that they don't have to be afraid. They benefited from it more than not, and no one would lose their jobs.

We told the client UiPath is best. We looked for the biggest player in the market and decided UiPath was the platform.

We target medium-size companies and have long-term relationships with them. They trust in our opinion. We told them our reasons that we think UiPath is the best.

UiPath is biggest player in the market. They have this platform economy going. I'm really excited to hear that they bought the process goals. There's a lot of potential there, if they integrate process automation with process mining. That is a big thing for me.

We looked into other RPA tools, like Blue Prism. We decided it's harder to learn and implement.

I would rate the solution an eight (out of 10). They need to thrive to get better.

If you have some tech experienced people, then UiPath is the better solution because it's easier to learn and implement.

We are working on changing all the administrations tasks at the college. For example, with travel refunds to the students, students currently have to go from their homes to the school before they can be refunded their expenses. We want to make a robot which does that instead of the people doing it. I'm using a measurement tool for distance to calculate the measurement from student's homes to the school. Then, this should calculate the amount the student should be refunded.

The product is easy to learn and begin using. When you are just getting starting, you can get deep dive and start using PowerShell and other tools.

It is easy to use and understand. You can learn it by yourself.

The reporting task needs improvement. The reporting is boring.

The product has been stable, so far. It is rare that it goes down.

The product will be able to grow with us.

I don't really use the support, because the product is that easy to use.

I have used the UiPath Academy, and it is great. The videos and questions are good in it.

It was easy to get started with PwC's help. It took a week.

We received help from PwC with the setup. They do most of the financing stuff with UiPath.

It has helped us eliminate human errors. People from the school doing the entry do not always follow the rules, and the robots are following the rules.

It is saving us time through compliance.

We also evaluated Blue Prism, Kofax Kapow, and Automation Anywhere.

The biggest deciding factor to go with UiPath was its community.

We use UiPath for backend office automation and website integration. 

UiPath increases the dependability of our operations team and simplifies the coding process for novice developers.  It has freed up your staff time to work on other projects.

It's easy to automate rote tasks with UiPath. 

UiPath Studio could offer alternative coding methods. You could invoke the code with VB or C#, but I'm unfamiliar with either of those languages, and I don't have time to explore them. 

I have used UiPath for a little over a year.

My impression of the stability of UiPath is decent.

The scalability performance is yet to be fully assessed as the environment grows.

The documentation is not impressive, warranting a rating of five out of 10. It is neither bad nor great.

Neutral

I did not use a different solution before UiPath. The acquisition happened before my time.

I do not know of any alternate solutions evaluated as the acquisition was before my time.

I rate UiPath five out of 10. 

We use UiPath for marketing, accounting, and sales.

The solution has helped us save time. 

I like the automation capabilities. I particularly like Autopilot and documentation.

We don't currently use AI Center or process mining, but we want to learn more about these features.

The support team could be more responsive and helpful.

I have been using UiPath for one year. 

I would give the stability of UiPath a six out of ten. I've experienced some issues with it in the past.

I would rate the scalability a six out of ten.

I have had to contact the support team on a few occasions. It was a good experience. But the solution could be better with its support team.

Positive

We switched to UiPath because it's a better fit for enterprise companies like ours.

It might not be a good fit for smaller companies. It's a bit expensive for small companies, but it's worth the money for larger companies.

Overall, I would rate the solution an eight out of ten. 

UiPath is an RPA solution that is very easy to use and local. It's a good choice for companies that are new to RPA or have limited resources for training.

We use the solution for task automation. 

The automation for building tasks is good. It reduces the manpower needed. It helps us automate large projects. 

It's easy to create automation with the solution. Once we understand the process, we can easily create an automation. 

We use end-to-end automation. It helps us remove the need for manual labor. 

We are satisfied with the user community UiPath offers as well. 

The solution has helped simplify projects and our requirements. 

We've used the Academy courses. Anyone can access it. It's great that anyone can take advantage of it. You don't need to be technical. 

The solution has reduced the cost of digital transformation.

It's helped reduce human error by 100%.

The solution has freed up employee time.

UiPath should improve the document understanding a bit. 

I have been using the solution since 2021.

The solution is stable. 

We have 50+ users using the solution. 

It's scalable. 

Technical support is good. 

Positive

I did not use a different solution. 

The deployment was not complex. It's easy. We had to test it a bit manually. Once we were sure we had the right requirements in place, we implemented it. 

It only takes ten minutes to deploy the solution. 

When you change the version of the solution, there is some maintenance required. 

We've used the enterprise version of the solution. 

We're developers. We have customers that use UiPath. 

We can implement the AI functionality, however, we haven't used it yet.

I'd rate the product nine out of ten. 

We are partners with UiPath and Automation Anywhere. We use this solution for IT services and for the education sector.

OCR Tesseract, by default, is the good OCR search engine to extract data from a digital PDF. For any Unstructured document with a normal noise, background letters, either UiPath Document Understanding or AbbyyReader fails to extract the exact values. Very difficult to depend on Computer Vision too as a third party tool for small to mid-range business purpose. Hence, a combination of AI/ML with a good OCR Engine is required for UiPath to go forward.

UiPath Orchestrator is definitely a plus point in the product. This helps in all formats of UiPath version ranging from PoC till Product Deployment.

The OCR functionality for this solution could be improved. It should have a better capability to read unstructured documents. The next generation of OCR is ICR and UiPath does not have this. This would enable us to read and search through documents.

We have used this solution for two years. 

This is a stable solution. 

This is a scalable solution. 

The technical support is not that satisfactory. We have to find the answers by ourselves through non-community groups. 

Neutral

The initial setup is straightforward and the deployment was easy. 

It was implemented in-house. 

The return on investment is really good. I would rate it a three out of five.

We're an official partner of both AA and UiPath and both of them carry the same weight with a very marginal difference but there is a difference in cost. Currently our clients are looking for cost optimization post-pandemic and UiPath comes at a high price point. 

I would rate this solution a six out of ten.

We have deployed a chatbot in our system.

Designing a chatbot would usually require some language coding and it would have to be deployed with certain front-end languages. But UiPath gives us the ability to automate this functionality with drag-and-drop features. That is the very best part, where UiPath is doing an amazing job. It doesn't require any language coding or front-end coding to create the user interface.

Because it is easy to use, it saves a lot of time for the developer. When it comes to programming, UiPath has made all the manual work, such as verifying and correcting errors, and even repeating processes, less complex and less time-consuming. If you were to try to choose a coding language and use it to streamline things and design a bot for automation, it would take more time. Doing that would take 15 days to learn the language and to code with it. There would be a certain number of errors that you would have to deal with, as well. There might also be a backend required. UiPath can easily save you 10 to 15 days, automating in two to three days, maximum.

It gives you the ability to automate workflows and large processes that would take a long time to do manually. With the help of UiPath, the time it takes to get those tasks done is reduced and it reduces human error. In addition, it saves you money because you don't need to hire people for the tasks that have been automated.

There is also the benefit of not having to hire an engineer to program things. If you had to hire an engineer there would be the expectation of a payment package. There would also be the time spent on dealing with errors the engineer makes, and this person might also require mentors. UiPath decreases the spending of time, energy, and money, especially.

UiPath also saves our organization time because the automation cloud handles infrastructure, maintenance, and updates.

One of the most valuable features is that it provides you with the ability to learn the system and understand the concepts through specific demos. UiPath provides you with education, through the UiPath Academy, on the basics of how to use the software and for what purposes you can use it. It is a very good thing that they provide education with it. That makes it easy for us, as developers, to gain the knowledge we need.

Another good feature is that it comes with an embedded recording functionality. You didn't require an external screen recorder. The embedded screen recorder enables you to record things so that you can remember them over time.

In general, it is easy to build automations using UiPath. You just drag and drop according to your needs, and you can automate things in a single go.

One thing I don't like about UiPath is that it does not have a very good user interface for a newbie. It's not that the user interface itself is bad, but when I started using it, it was very difficult for me to understand the tool and how to use it. It has N functionalities and a user has to learn the particular things that these functionalities are used for.

The user interface should be a little simpler than it is right now, as it is very complex.

I have been using UiPath for more than a year.

In terms of scalability, this software can grow with the industry, especially since more companies are focusing on automation. Here in India, for example, there are many companies, like KPMG, focusing on the field of automation. Software like this can help them to scale more and more in building their automations. The software can really scale up well, as long as the user interface is improved.

Their support system is very good. If you have a problem and you reach out to their support system, they are quick to reply. Problems are solved within 24 hours of reaching out to them.

Also, you can use the UiPath user community instead of contacting support. There is value to the user community because people help each other there. Because we are concentrating on development in my company, we tend to not be as active on the community side, but whenever we do use it we get help from them.

Positive

I have only been exposed to this software. I graduated and started working in the RPA domain by using this software.

It wasn't that complicated to set up. 

The pricing and licensing are pretty decent. If you are using it as an automation developer, it comes in at under $500 a month. Still, the pricing can be reduced, but the service and functionality are solid. 

I have heard from some of my colleagues that there are many subdivisions of the pricing and some of them are between $1,500 and $2,000 a month. That is expensive. But overall, my colleagues say it is a cost-effective program in the long run.

If you are working in the RPA domain as an automation developer, you should look at UiPath because it gives you many functionalities. Also, the education aspect of UiPath is a very cool feature because you don't need to rely on other software to learn it. Thirdly, the bot-building process is very smooth. 

UiPath is a fast, time-saving, money-saving, energy-saving solution. Using UiPath has been the best experience. I would recommend it. You can choose this software without any second thoughts. It can provide a good return on investment to your business.

We primarily use the solution for legacy data transfer, UI automation, CRM and ITSM automation, and call centers. Specifically, in call centers, using UiPath forms and form render has been really helpful.

I love developing in Studio. For my clients, the approachability of the orchestrator is really valuable. It takes a little bit to learn the licensing structure and layout at first, however, once they get it, it's pretty smooth sailing from there. The modern folders have become a great thing for any enterprise that's looking to automate using an orchestrator as a server.

I like to automate in Studio as I'm familiar with it. I honestly just like the platform so I like automating with Studio.

I really enjoy Document Understanding. I like how it all integrates together. Some of the stuff I've seen now with just the connectors and the way you can scale implementations is really exciting. While I do like Studio, I also like how it works with the rest of the platform.

We most recently built an unintended bot that saves them about $500,000 a year worth of GS 14 labor.

UiPath saves costs for our customers’ organizations. That would just be the cost savings from RPA bots. I haven't really dug into the cost savings of the ancillary products, however. I know that one of my clients is using the test suite now after I had built a proof of concept for it, and they've fully implemented it. I'm sure there's going to be a lot of cost savings there as well.

In terms of ease of building automation, it depends on the process. For anything that's ultra-low or a low-level complexity, it's very simple. Once you start getting sprawled out into larger automation that very much becomes object-oriented programming and is basically making a workflow. That's when you really need to take hold of programmatic concepts. You need to be a strong scriptor to be able to make the best RPA bots.

Our clients have reduced human error. That's one of the things that I tend to talk about the most. The bots can get work done faster, however, the reduction of human error is probably more valuable in some cases than just speeding up work.

In terms of UiPath Academy, everybody's used it. I've used it myself. My entire team has used it. All of our engineers are some sort of Pearson VUE certified now. Most of us have the Advanced Developer. A few of our younger junior developers have the associate, the RPA associate, however, they're working on getting the Advanced Developer and they lean on the Academy pretty heavily.

The biggest value in the Academy is the videos, which are pretty helpful. Sometimes you have to slow it down, however, for the most part, the way it goes through concepts, especially for somebody that doesn't have much programming experience, the videos tend to go through some of the more elementary things like variables arguments. That can get a little bit boring for programmers since they've been through that 100 different times. That said, that’s really where the strength lies as it does target a large group of different employees. As an engineer, I might pass by some of the boring stuff, however, I will still find things later on in the training where I'm like, wow, I actually never knew that.

The license model changing every year can be a little bit frustrating. It's hard sometimes when things go from being robot-based to being runtime-based.

Some federal users are still on the 2019 orchestrator or even a 2018 orchestrator. However, by being on them, they can't take advantage of modern folders. This issue is, once they get upgraded to 2020, and they start using modern folders, essentially you shouldn't really be using plastic folders anymore. Some of their frustrations aren't really long-term frustrations. Orchestrators have gotten really popular over the last few years. There are certain things that have made it so much better. That said, we're still in that transition where clients have been using classic folders and then they upgrade and they're going to have to change everything. Hopefully, they don't have to do it more than when they upgrade past 2020.

One of my clients upgraded their production environment from the 2019 orchestrator to the 2020 and everything was in plastic folders and I advised them to switch to modern folders and it was a pain. Once it was taken care of, it was great. It's just that it took a lot of convincing to tell them why it was better.

I've been using the solution for three years. 

It's pretty stable. The biggest issue is just that more companies need to really adopt a change management system, whether that's through Service Now or is built-in change management, those alerts need to be going to the RPA center of excellence. 

There are things that will change or break the UiPath bot sometimes. They're very stable and they've become more stable if there's a change management system. Automated testing can make it so you can catch things that have changed with applications with RPA testing before they've occurred and then you can fix things quickly.

The scalability was tough a few years ago, however, now it's exponentially easier with modern folders and the orchestrator.

I've worked with UiPath support. I would put them at a seven out of ten as they need to be a little bit more timely. There have been issues with a client where support has taken a really long time to get back to us or they haven't updated our support ticket, even though we've advanced. Maybe it was an isolated incident. I have worked with support before where that hasn't happened. I felt like I got in a bad run of working with the support folks and the client was definitely not pleased.

I actually don't have experience with other RPA solutions. I came from a web development background and I went straight into UiPath and now the way that it's scaled out and now that I work in the federal government, UiPath has such a large piece of the market share. I've never really seen a need to learn any other automation solutions. I may learn Power Automate at some point, however, I would really prefer to stick with UiPath.

The solution is pretty straightforward. I've run through complex issues, mostly the NuGet package and it's different with every customer. As far as the UiPath platform goes, it's pretty straightforward to deploy bots. It all depends on how an agency has its group policies set up for security and sometimes that causes issues. It's just about learning new ways to solve different problems that may be unique to an agency or may not be.

In the government, deployment takes a little longer. I would like to think development usually doesn't take that long, however, it's like going through ATO, especially if it's an unintended bot. Sometimes it can take like a few months. It just depends if they've got a center of excellence stood up or not. For example, if they've got an CI/CD pipeline or just a standard development life cycle, a lot of people don't have that set up and then it ends up taking longer as they have to go through ATO. It’s variable. Unfortunately, it's just a lot slower to get them deployed than in the private sector I think.

That’s no fault of UiPath. It's usually group policy security systems and things like that. I've had to talk to a lot of security folks and help walk them through things that need to be changed.

We've been implementing our UiPath as well.

I don't really have too much to offer about the pricing part of it. I don't really work on that side of the business. I would say my only gripe about the pricing would be something like a Studio Pro license being more expensive than a Studio license, just to essentially get something that links Test Manager. Some people might've found that a little bit hard to swallow. From what I've heard, Studio Pro is going away and Test Manager is just going to come into Studio. That would be the only thing I've noticed that I thought was a little silly. Everything else is typically not really my side of the business.

We have everything on-prem in our demo environment and the customers I work with typically have the on-prem offerings as well.

I have used UI path apps in our demo environment. I do not have any clients that are using it.

We have an AI center in our demo environment, however, I don't have any clients that are using it. I do have a client that's actually in the process of installing it right now and getting it through their governance model. That's as close as it would've come for our customers using the AI center.

To those considering UiPath, I would say, just go ahead and do it. RPA is pretty awesome. It's easy to get solutions out. There still needs to be a good bit of work done on the Citizen Developer Model, however, at the same time, as far as getting a team of engineers in there to automate things, if you get good RPA developers, you can get things automated really quickly. People can help you with your standard development life cycle. You just need to jump in.

I would rate UiPath solutions at a nine out of ten. The only reason I wouldn't give it a 10 is that, in terms of the installation of the product, sometimes the documentation leaves a lot to be desired. Sometimes it's tough to work through installation issues without actually contacting support. I do wish that was a little bit more streamlined.