We are using UiPath primarily for process automation. We are trying to consolidate information, eliminate redundant manual tasks, and save some money.
Project Delivery Manager at Deloitte
Consolidates information and eliminates redundant manual tasks
Pros and Cons
- "I think there's some scalability to UiPath that's going to make everything pretty convenient and easy to use."
- "I would like a new feature like some sort of generic interface or input where other UiPath users can examine our product or our situations and help us fix them."
What is our primary use case?
What is most valuable?
I'm developing my first bot, so I can't answer that yet. I've just got my UiPath certification, been thrust into a project which I'm pretty excited about. I don't know what our client is going to ask as of yet. Obviously, those parameters are probably going to change weekly, if not daily. I think there's some scalability to UiPath that's going to make everything pretty convenient and easy to use.
The tool is very simple, even for a layman like myself without a coding background. It's a gateway to the process automation industry. I think this is really the simplest and easiest way to do it.
I used the UiPath Academy and got a certification. It was very easy to use, they are very patient, but it's not automatic. They are very diverse and applications are necessary. The steps just take you all the way through. If you reach a stopping point, you can literally just start over. Then you can try again with another series of questions, some more accessibilities, or different paths towards the same outcome. I loved it. I thought it was pretty simple and pretty easy to use. It's very non-stressful.
Regarding automation, we serve the federal government here, so I'm working for a very specific division in my company. We're serving the client, so I don't even know how new and exciting this is going to be. This is going to be huge. I think we're right on the cusp of all of it. The sky's the limit.
What needs improvement?
Due to the sensitivity of my project, I would like a new feature like some sort of generic interface or input where other UiPath users can examine our product or our situations and help us fix them. Some sort of official UiPath community within, where everyone can kind of help each other out.
What do I think about the stability of the solution?
The stability is fine. The only factor we have is a finicky customer. We need to help them with their choices, changes, reversals, augmentations, but it seems to be pretty simple and intuitive so far.
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March 2025

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How was the initial setup?
Our initial setup was pretty straightforward. We used it on a secure client-server, so there was no change from what I'd learned on my own and what I had to use in the work environment. It was pretty simple.
What was our ROI?
In as far as learning the product, it is almost free in its efficiency in teaching people like myself how to use it. With regards to the client, it's a little early yet, but they project incredible savings. One thing I should say about UiPath and process automation is that it's not an attempt to eliminate jobs. This is a huge misconception and stigma. It's an attempt to make working more efficient. In that respect, I think it'll save everyone a lot of money if they're willing to try it and implement it.
Which other solutions did I evaluate?
I've heard about some alternatives, but I haven't used them yet. UiPath is my first entrance into this. I really don't see the need to use anything else. The client likes it as well, so if they're happy with it, I have absolutely no desire to investigate anything else.
What other advice do I have?
I would rate this solution as a solid nine out of ten, just because I haven't used it very long. I'm probably going to give it a ten. I don't know what else UiPath can do for me, and I'm sure there's more.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Senior Automation Architect at Ørsted Services
The initial setup was straightforward, but when you start to scale, you have to figure out how to do it
Pros and Cons
- "When we would have a huge backlog, we would hire short-term employees for some of our cases. Now, we don't have to do that anymore."
- "I would like it if the UiPath Academy videos were more written out for reading purposes, since I have been developing in UiPath for some years before taking the Academy. Having to watch all the videos was a bit slow and time consuming."
What is our primary use case?
The primary use case is business services (finance).
How has it helped my organization?
When we would have a huge backlog, we would hire short-term employees for some of our cases. Now, we don't have to do that anymore.
What is most valuable?
It is easy to use, automate, and scale.
What needs improvement?
UiPath should make the solution part of customer's everyday (more user-friendly).
I would like to see the following additional features going forward:
- Advanced scheduling
- Easier implementation of the robots
- Better analytics
- Easier non-technical overview of the process.
What do I think about the stability of the solution?
The stability is pretty good.
Our Citrix environment works, but it is quite unstable. It takes a lot of processing time because it is unstable. We have to do a lot of checks and so on.
What do I think about the scalability of the solution?
The scalability is pretty good.
How are customer service and technical support?
I have not had to use the customer support.
The UiPath Academy is fine. I would like it if the videos were more written out for reading purposes, since I have been developing in UiPath for some years before taking the Academy. Having to watch all the videos was a bit slow and time consuming.
Which solution did I use previously and why did I switch?
The company was not using an another RPA solution previously.
How was the initial setup?
The implementation went really well. The initial setup was straightforward, but when you start to scale, you have to figure out how to do it.
Our Citrix environment works, but it is quite unstable. It takes a lot of processing time because it is unstable. We have to do a lot of checks and so on.
What about the implementation team?
I was a consultant doing implementations for many years before taking an implementation with this company.
What was our ROI?
We have seen ROI. It has saved our organization time.
It has eliminated human errors. There are now more processes where we do checks and controls than we would do with an actual human, because it takes no time for a robot to do the checks.
What other advice do I have?
We are only using Unattended Robots. Though, I can really see a use case for Attended Robots, especially with these cases where there are a lot of errors. The user could help the robot and we can process the case, instead of having in error.
It is really easy to use and get started with, but if you want to build up more complex processes, you need to have a bit of a development background to make it easier to understand anyone other than yourself.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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UiPath
March 2025

Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
845,406 professionals have used our research since 2012.
Service Control Manager at Carglass
Our company saw ROI with the implementation of our first robot
Pros and Cons
- "The scalability is huge."
- "I would like UiPath to be more intuitive, so people like me could use it."
What is our primary use case?
We are looking at processes and automatization and are at the very beginning of our journey. We have been looking at finalizing the job and making the use cases in insurance assistance.
How has it helped my organization?
When we finish a job, we remove articles from it which are not being used. That was a manual process, and the guy who was doing it wasn't really adding any value to the company. Now, they only have to look for the exceptions, and everything else is automated.
What is most valuable?
- The automatization part
- The OCR technology: Having it automated and putting it into other systems.
What needs improvement?
I would like UiPath to be more intuitive, so people like me could use it.
Usability is its room for improvement.
Until the solution is more stable, the robots need to be Unattended.
What do I think about the stability of the solution?
The system is quite stable. However, we need more experience in coding it to make it even more stable.
What do I think about the scalability of the solution?
The scalability is huge.
How are customer service and technical support?
We have one guy doing the troubleshooting who likes to try different alternatives for locating answers, like YouTube or calling support.
The technical support has been very helpful. Whenever our guy has a problem, he first goes to the phone for a resolution. This is really the reason for choosing UiPath, because everybody else was so closed off, and it was hard to obtain knowledge.
Which solution did I use previously and why did I switch?
We did not have a previous solution. This type of solution is quite new for us.
We decided to purchase this type of solution to reduce our backlog with insurers.
How was the initial setup?
If you have the right person, the setup can be straightforward.
We had some issues in the beginning because some of our applications cannot run on Citrix. Having the robot run alongside it and going into the computer, then into Windows was difficult, at first. It has been working now that some of stability issues have been fixed. When it is not stable, things take too long.
What about the implementation team?
We started with a consultant. We had some specific tasks that we wanted him to make the robots do. However, when we got started, we changed the approach to do it ourselves with him teaching us. We started with four people doing the training, then ended up with one person being capable.
What was our ROI?
We saw ROI in the first month that the first robot was implemented. Because we had people leaving when the robot was ready to start, it was ready to do their jobs right away. I would rate the ROI benefits as a nine out of ten.
It has helped us to eliminate human errors.
It has saved a lot of time for our organization.
Which other solutions did I evaluate?
We looked at three different vendors, but chose UiPath because of its easy access to knowledge and information.
What other advice do I have?
Dive in, start working with it, and get experience along the way. Just working with it, you will get a lot of great ideas.
Our automation technology is at its beginning stages. There is huge potential for us with it. We need to start looking at our HR processes.
We have someone on our team who has just start to use the RPA training in the UiPath Academy.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Works at itcinfotech
All Excel and manual work can be done very smoothly
What is our primary use case?
I have completed an aviation project using this tool. It provided a nearly smooth and seamless performance. The environment was Windows, and we had to automate the Windows-based application. We had to extract data from Excel and put it into this tool and run the tool to get the results. Those results will then be sent to Excel again and will be used for providing better aviation data to the pilots.
How has it helped my organization?
UiPath has helped us in automating the manual repetitive stuff and helped accelerate our organization's growth rate by eliminating the stagnant and repetitive manual work. It has brought in an atmosphere of a change of thought process and driven the growth of innovative excellence.
I will definitely recommend this product to all those who are planning to chose an RPA tool but are confused on which to choose. I have worked with many RPA tools, but I found this as a proficient and user-friendly tool.
What is most valuable?
- Its ease of use
- The user interface is friendly.
- It has self-learning tutorials.
- It provides RPA advance training which provides a smooth path and helps in clearing the certification.
- All Excel and manual work can be done very smoothly.
- It provides REFramework which takes care of all the exception handling, and Orchestrator to remotely run the bots as per your convenience.
- It provides us with UiPath Connect which is a one-stop platform for all your additional needs and for resolving issues.
- Its recording feature is great and looking up to its upcoming new feature: computer vision.
- This tool is very easy and smooth to work with.
What needs improvement?
It could have been visually great and colourful. There are functionalities which need to be added to make automation work much easier like executing a test method by which we can test how the activity will work on that particular browser or stuff without running the whole workflow.
For some of the complex activities, visual demonstration of how that activity works should be provided. There are some minor bugs like we could not find the voting option for Outlook mail.
For how long have I used the solution?
One to three years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
It has an effective/simple user interference monitoring option available with the charts and graphs
What is our primary use case?
Learning RPA:
Open source (community version) of UiPath, and their Academy — one of the best Academy for RPA in the market. They split the content into different courses and content into similar sections which is easy and makes it easy for self-learning.
Coming to the design/implementation part: It's completely easy and simple to work on. It reduces the complication at ease. There are different options available for all the IT solution which can be utilized for effective management.
How has it helped my organization?
I'm usually solving infrastructure related automation like Exchange 2013, Windows.
The benefits that are in the ITIS sector: The work is the same that has to be replicated to different customers at different points in time. UiPath gives an option to resolve this duplication of work and saves time as well as resources.
It has an effective/simple user interference monitoring option available with the charts and graphs which help in handling the exception cases. And help in a case study for further development and implementation.
What is most valuable?
With this simple UI, my experience with UiPath is approximately four months. Whatever, I have noticed their priority is "feel the experience while using UiPath", and by the end of the day, this is what makes it different even in the business revenue.
What needs improvement?
There are different webpages for different uses: state, UiPath Academy, UiPath Connect, etc. They should bind all together into a single webpage. So having all in one place would be helpful.
And also they need to provide another couple of robots for the community version user for enriching their skill and for learning purposes. And also they need to have sample projects available to help new learns to learn complete automated skills rather than bits and pieces while taking courses in Academy.
And there should be a sample cheatsheet provided. UiPath is a simple tool which can be learned by anyone in less than a span of five weeks. If they have provided a sample cheatsheet, it would be easier to follow.
For how long have I used the solution?
Trial/evaluations only.
What do I think about the stability of the solution?
Completely stable and reliable with all the scheduled jobs. It gets the job done in most of the cases.
What do I think about the scalability of the solution?
It was quick and effective in handling all the assigned tasks and simple to handle.
How are customer service and technical support?
Didn't have a chance to raise many cases with their technical support team for their assistance. But whatever the cases I have raised or saw, they were quick and responsive.
Which solution did I use previously and why did I switch?
This is the first RPA tool I have chosen over Blue Prism for a simple reason: open source and an active community to share the views and new ideas.
How was the initial setup?
It was straightforward; I didn't face many problems. It's one of the simple tools that can be set up with basic knowledge.
What about the implementation team?
Didn't implement via vendor team, but did set up a couple of components. It works like a charm and is completely reusable.
What was our ROI?
Return on investment — not applicable. Still, I don't have any project that is completely commercial that went live. But I will have a better ROI using the UiPath tool. It's trustworthy.
What's my experience with pricing, setup cost, and licensing?
UiPath's best package for everyone in the market. Starting from the free community version. It's all for the taking.
Which other solutions did I evaluate?
- Growth in the market
- Ease of use
- Reliability, and
- Management.
What other advice do I have?
There could be an improvement on the library packages and other built-in options.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
RPA Solution Architect at a government with 11-50 employees
Helps to improve manual processes and increase efficiency
Pros and Cons
- "I like UiPath's framework. It offers a modern design experience, which makes it easy to do different activities."
- "The solution is expensive."
What is our primary use case?
We use the solution to pull documents from audit systems, download documents from document management systems, and grab data from financial management systems.
What is most valuable?
I like UiPath's framework. It offers a modern design experience, which makes it easy to do different activities.
What needs improvement?
The solution is expensive.
For how long have I used the solution?
I have been using the product for four years.
What do I think about the stability of the solution?
The product is stable.
What do I think about the scalability of the solution?
UiPath is scalable.
How are customer service and support?
UiPath's support is great.
How would you rate customer service and support?
Positive
How was the initial setup?
UiPath's deployment within our environment is complex. However, we have online resources available.
What was our ROI?
We have seen ROI with the tool's use.
What's my experience with pricing, setup cost, and licensing?
The tool's pricing depends on its use. It is expensive.
What other advice do I have?
Our business objective was to improve manual processes and increase efficiency.
Task Capture helps to build documentation.
UiPath has freed up our resources' time.
I rate it a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Automation Engineer at a tech services company with 51-200 employees
Building automations in UiPath is done through simple activities
Pros and Cons
- "The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well."
- "When it comes to web automation, a change order should be able to be handled more easily."
What is our primary use case?
I have automated finance use cases, as well as banking, NOC, and call-center use cases. I have also done email and Excel automations.
How has it helped my organization?
It has definitely reduced the cost of the process I have automated. It has reduced the number of employees required for some processes and improved process efficiency. It has improved accuracy and error rates. All of these factors reduce the cost of the processes.
Because there is no human involvement and there is a fixed flow that bots follow, it has minimized the human errors that occurred before.
What is most valuable?
The Excel automation in UiPath is very easy to use. Even for complex scenarios, we can easily automate the process. And that is true for email automation as well.
Building automations in UiPath is done through simple activities. We just drag and drop into a workflow, build the flow, and execute it. It's that simple.
We use UiPath Academy courses as well, and they give us an idea of how we can use it professionally. They have given us a complete idea of how to use the solution.
What needs improvement?
When it comes to web automation, a change order should be able to be handled more easily.
For how long have I used the solution?
I have been using UiPath for almost three years.
What do I think about the stability of the solution?
Compared to other tools, UiPath is very stable, as well as easy to install, manage, and upgrade.
What do I think about the scalability of the solution?
It is more scalable than Automation Anywhere.
How are customer service and support?
I have not contacted their technical support.
What's my experience with pricing, setup cost, and licensing?
UiPath has more costly licenses than Automation Anywhere and, of course, Power Automate.
Which other solutions did I evaluate?
There are multiple differences between UiPath and Automation Anywhere. Automation Anywhere has a good handle on desktop automation as well as its IQ Bots for document understanding.
What other advice do I have?
I would rate UiPath at seven out of 10 overall.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner and Reseller
Center of Exellence Lead at a real estate/law firm with 1,001-5,000 employees
Automation solution that is easy to learn, but the stability could be improved
Pros and Cons
- "The task capture and task binding features have been most valuable. These features make it easier for a team who are not that familiar with RPA to successfully use UiPath."
- "The stability of the bots could be improved. The bots could be expanded to have more objects already prebuilt."
What is our primary use case?
We use this solution for voice processing, user onboarding, offboarding, marketing, email consolidation, text form generation, text form ingestion, AP, and AR.
We are using UiPath's AI functionality although we have not been able to do much complex configuration. Theoretically, it works but as soon as we start adding different invoices, it's a very cumbersome, long, and human-centric process. Our company is planning to scale our automation efforts.
How has it helped my organization?
This solution is easy to use for the end user. The Academy courses make this possible as well as the community forums. I am a senior manager and my role is building the center of excellence. I learned how to write code on UiPath using the Academy and learned from my peers in community forums.
This has been the biggest benefit. With other vendors, you had to pay thousands of dollars to learn how to use their solutions. With UiPath, you can learn on your own and expand your knowledge.
What is most valuable?
The task capture and task binding features have been most valuable. These features make it easier for a team who are not that familiar with RPA to successfully use UiPath. They generate the PDD the way it's supposed to be and capture the right screenshot.
What needs improvement?
The stability of the bots could be improved. The bots could be expanded to have more objects already prebuilt. It would be useful if it was clear to the end user that there are objects already built. It should be easily available or there should be a very simple search for objects. Many users don't know that Marketplace exists or that it gives you free bots.
For how long have I used the solution?
I have been using this solution for eight years.
What do I think about the stability of the solution?
This is a stable solution and we have not experienced any crashes. The challenge we have experienced is when developers do not document requirements correctly but we have had no issues with the software itself.
What do I think about the scalability of the solution?
This is a scalable solution.
How are customer service and support?
Customer support is provided mostly by a consulting firm. We usually raise a ticket and get an answer. We would like the technical support to be sharper and faster rather than going through the consulting firm as this can take more than a week.
I would rate the support for this solution a six or seven out of ten. This score could be improved if we had a single point of contact.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
Before UiPath, we used Blue Prism. We switched due to the ease of use of UiPath as I could learn how to use it myself and teach the team. This training is free and also offers free software.
How was the initial setup?
If you are new to UiPath, the initial setup is not that straightforward. It is easier now that I have been working with the solution for a few years. The most challenging part of the setup is getting information on how UiPath connects with other systems. Only 1% of the community actually knows this.
For the setup, our infrastructure team followed the instructions sent by UiPath. At that time, there was no cloud functionality. UiPath could offer better communication around the overall implementation and where data is stored. The instructions are very easy to follow but the security approvals cause a lot of blockers.
What was our ROI?
We have experienced ROI in two ways. Within the first three to six months, whatever we invested came back to us in terms of time-saving and money-saving. We have also seen an increase in client satisfaction in the sense that we can look up client information using attended bots.
What other advice do I have?
This tool makes it easy to build a team that can manage it because of the availability of the academy and certifications for upskilling. The courses are set up to ensure the user fully understands what the certification is about before they are awarded it.
It's easy to use and the dashboards give me easy access to insights. This is why I always recommend UiPath to others. Some organizations can waste millions of dollars trying to set up other solutions.
I would rate UiPath a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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