UiPath Reviews

The primary function of the organization is quick data entry to specific systems better than humans, with accuracy and without any interaction.

This product can work heavily with data entry. Most of the software, when working with them, don't allow you to input data directly to DB. This is the simple solution that fulfills the requirement by using a bot to enter data into any third-party application easily. It's not only about entering data but also the accuracy, speed, reducing human interaction, and more.

Although, think about the officer working at midnight, so what about a bot working 24/7 without having any salary, without using your resources -- that would save money for your company.

This product provides most of the good software APIs such as ABBYY that can easily integrate our solutions with processes.

• Image recognition could be improved with more AI that identifies what objects are in the pictures, as example if we think about future about uipath, captcha reading , like if we given few images and find what are the picture that cantain with car
• also If we scan any images , possibility of identifying this image contained pen, book,tea,cupboard, cake ....like that
• Also, speeding bots may be good for some companies because some processes don't need to be viewed while executing, so if the bot can run faster than we see, it might be helpful.means that generally bot can run with their default speed and the application speed that its interact with, if the application support any speed eg(typing speeds) uipath should perform or having facilities to speed up the bot that its processing 

Organizational internal processes automation — especially in areas of operation and admin (back-office).

I believe that UiPath opened topics of RPA and AI/ML in our company (which consequently led to a shift and much stronger orientation of our company — globally — towards technologies and technological areas like software development, the blockchain, IoT, etc.). I believe that this role ("enabler" role) was crucial and also helped tremendously in raising overall 'digital'/'ICT' and 'programming/integration concepts' awareness company-wide. You might agree that the impact of this scale might be much higher and more important than any time and costs saved by actual automation.

UiPath Studio as a whole (the very 'core' component of the entire platform) allows you to concatenate all the different pieces/actions/sources you need — and doesn't matter which one that is (API, web, database, legacy system, OS application, email, or anything else like Excel, data transformation or even OCR).

Also, I'd like to highlight Academy (and e-learns) — it's very good and provides you with everything necessary you need to know.

2018.3 and 2018.4 releases made a huge leap in terms of functionality — we're not missing anything currently.

Good.

Very good (up to 10k robots — definitely OK).

Very good.

No.

The entire Orchestrator setup is a bit tricky (a lot of different components — Kibana, Elasticsearch, URL Rewrite, PowerShell scripts), but we had guidance and description on the web which is also very good.

In-house.

One year.

Strategic partnership might bring you a significant discount (it also depends on the size of your company and future potential of the vendor — your business cases).

Yes (Kofax, Blue Prism).

My primary use case is for creating custom-specific products based on the customer's needs. The requirements can be received from the customer on emails and then based on it the order can be created. This reduces time, ensuring no human error and on time delivery. 

The total time taken to enter this in the system is less compared to the manual process which is indeed error-prone. This also removes the process of reviewing the order for correctness as the straight-through processing is enhanced. By making this scale on all the other locations and geographies, lots of time and effort can be saved. This also enhances the reputation of the services and organization. 

In addition to this, the confidence created by the successful implementation is a real eye-opener as the big step is taken with great success.

UiPath has taken automation to a pinnacle of excellence by mixing technology, attention to detail, and keen observation. The way UiPath has revolutionized automation with excellent coverage, user-friendliness is helping companies focus on their core areas. Employees can now focus on real problems than spend time on routine jobs.

Feature-rich options to help easy implementation: It's flexible, scalable, and easy to implement. The time taken to create the bot is less. 

The easy drag-and-drop options make it easy to solve the challenges within a short time frame. Another important aspect is the framework and other useful tools and templates available have that makes it easy to document the audit trail and also standardization.

More support for certification is needed to attract professionals. The certification process could be made more interesting.

Our platform, it's called Cevitr. It's a best-of-breed platform through which we offer automation as a service. In our world, we have two kinds of robots. Our robots have a personality. Jo is our robot. Jo is a gender-neutral term that can be John, that can be Josephine, that can be Joe. We have two variance of Jo. Simple Jo, which does the normal routine repetitive mundane stuff, and Smart Jo, which is more focused with the AI and cognitive capability. Both of these are part of our co-platform offering, Cevitr Jo.

We offer UIPath as one of our core technologies on a platform, through which we offer automation as a service. There are multiple use cases for our end customers on UiPath. It's one of our core offerings as a core product on a platform. I think UiPath as a production, it's obviously one of the leaders in the RPA space and there are quite a few technology features outside which are quite good for us. But I would say one of the key differentiators of the product itself is the community enablement of the platform. If you talk about how they enable write from their training, it is being opened for everybody to be able to enhance their skills to the new UiPath Go!, where people can come and collaborate and create and put compliments for others to share. The whole community enablement of UiPath is a fantastic way for customers to benefit and move forward.

As a product, the stability that it brings in, the volume of transactions it's able to handle, and some of the leading feature functionality in terms of AI and cognitive capability. It's absolutely brilliant.

We are focused more on the unattended space. That's where our predominant offering is. Though in the newer version of UiPath, there are new features coming up in the attended space, which we might have a look at. From a cost point-of-view, since it's a platform offering, we are able to offer it as a service so it's not a price per robot that we typically charge our customers. It's a slightly different model.

I think from a feature functionality point of view, it's an evolving product. There will be more features added. Every product is going up. I think from a UiPath perspective, it is evolving as we speak. But I think where it could really improve is being able to create a development platform that is easier to use. Today, as an end user, if I have X number of developers, each of them have to have a studio environment to be able to use. Typically, that's not a license model. But if that is more easily accessible to the development teams. Without constraints, it would be easier for us to use this platform more widely among our customers. So, I think, from a licensing point of view, studio environment should be more easily accessible. But other than that, from a feature functionality point of view, I think it's pretty comprehensive.

We've been quite pleased with the stability of UiPath across platforms and even things like Citrix. There, we have found UiPath to be quite good so far.

It has been able to handle certain volumes with ease. We believe that it is one of the products, which is  quite scalable. The tech support so far has been good. But like I mentioned earlier, what we find is the community. It's brilliant. 

If there is a standard problem that we have, we probably aren't in the first people in the world to have faced it so we can very well go to the community forums and ask questions and get them clarified. 

It's pretty straightforward, like most of these products. RPA is a technology. It's been around for a few years so it's very easy to deploy to end customers. Even the installation for usage isn't that technically complex, but we had to have had to cross certain boundaries to make it extremely robust on the platform. We have done those investments and made it seamless as possible.

ROI is for our end customers. With the technology like this powering our platform, we're pretty confident that we can give quite a good reasonable ROI to our customers.

We have a best-of-breed platform. It has other products in it, as well. UiPath is one of our key products and platform. What we want to give our customers is a comprehensive portfolio of end-to-end capability. This is across simple RPA to more robust AI-based process automation scenarios. To be able to do that, we have to have a best-of-breed capability. You know, we will be plugging in the right components. UIPath is a core component of that.

We are early in the journey with UiPath, We've had it for a few months, and I would say on our basis, I would definitely give it an eight. We are very happy with the product so far and we hope to do much more with it.

A lot of our business development teams (end users) use it by going to a vendor's site.

For example, end users download information at the point of sale and export it to an Excel sheet, where what happens next is usually manual labor. Whereas, we can go to a site and download a file, then that file is loaded to our business data warehouse. Therefore, we are taking an element away and leveraging UiPath, so staff can do other stuff. That is how were leveraging the UiPath.

It works without human intervention. Since it has become more popular in our company, we will see how we can leverage UiPath with our supply chain, because it seems like supply chain is one of the top five ways to leverage UiPath.

There is a big community, which is very helpful and end user friendly. 

• We would like to know the prerequisites when installing bots. 
• A bot that could provide feedback would be nice.

The stability is great. The product works. UiPath seems better at this than Automation Anywhere.

Technical support has been good. I am happy with their response times.

We have not used UiPath Academy RPA training. I plan to suggest this as a training solution when I return from the UiPath conference to eliminate people asking me random questions about using UiPath.

I came from Automation Anywhere. The UiPath GUI is better for the end user, since I don't have time to develop a bot. Any user can use it.

While UiPath can be complicated, it is much easier than Automation Anywhere.

We were able to replace what we had with Automation Anywhere with UiPath, meeting our expectations. Then, it got popular within the company, exceeding our expectations. A lot of people are interested in UiPath. A lot of people weren't interested in Automation Anywhere. 

The initial setup is straightforward. It's not like an SAP product that takes forever to configure something. It was easy to install. 

We haven't upgraded yet because it seems like they just released the next version.

We're a team of eight business analysts. All of us try to create a bot, so we can familiarize ourselves with the process. So, if I create a bot and someone else has to support it, everybody knows at a high level what the bot does. 

We created an orders to cash department bot, which is already saving man-hours and money. Because of it, we don't have to hire an employee.

I would rate the performance benefits as a 10 out of 10.

UiPath keeps growing, so it has met and exceeded our expectations.

Look into the data web scraping. I don't think another tool has that feature and we use it a lot. Data web scraping was probably the bonus of why we went with UiPath.

We use UiPath for automating activities that which from operations, such as policy administration, claims handling, HR activities, and finance to a little bit of underwriting support.

We are still at about a year and half of implementation, so the benefits are already being realized. Because of the size of our organization, it's going to take more time for it to make a real tremendous impact. What I already see is there are financial benefits that we have been yielding. There are also operational benefits in terms of time savings and user satisfaction of not having to do the menial, repetitive tasks.

• It scales fairly easily. 
• The UI and the back-end platform are very easy to use. 
• There is a roadmap for growth in the organization: scalability-wise and additional features going forward.

Ease of use could be improved. The newer features are easy to use and positive additions, but there is room for improvement, specifically of the UI console for the developer. There are also other features that could use improvements.

I would like to see the OCR, machine learning, and cognitive package that is being discussed in the next release.

One to three years.

The customer support is supportive and knowledgeable. I tend to deal more with the account and management directors because of the relationship. They are always willing to help and support me.

The UiPath Academy RPA feedback from my team has been positive. It's real structured. One of my guys did the RPA development course, and it should have been an in-depth development and less high-level development. So, it was supposed to be an advanced training, but it wasn't advanced from his viewpoint. I think he wanted more hands-on experience.

The version that we implemented two years was probably harder to implement than what it is now. Though, I would not necessarily say it's very complex to set up. It's fairly straightforward compared to other solutions.

We're still figuring out how much staff we need for deployment and maintenance, as it has been a much bigger requirement than initially expected. We're not at the stage yet where everything is hands-off. 

At the moment, I have a team of seven people offshore that do maintenance, support, and run operations. This is helping us have a seamless experience for the user. The staff in the those roles are support analysts and maintenance level 1 support.

Make sure you have your infrastructure correctly set up and that you are ready to scale up, because it will grow.

Ease of use has met our expectations. It would only exceed them once we see the new features come in and they all work seamlessly together. Every release gets better, which is what I want.

This is now a cognitive solution. It's leading in the industry, but there's still room for improvement. However, I know they're getting there.

We work in the healthcare industry. We are trying to establish a use case for our company to speed up our processes. Because with FDA regulations, there are a lot of processes to follow. There are a lot of phases of implementation to follow. For example, if you want a drug for cancer, a lot of time is spent, but it takes more time to release to the market because of all the manual labor intensive work which is happening. 

Therefore, I am working with legislators and the FDA to see where we can cut paths. There's a lot of scope for automation. UiPath is one of the best product for this.

UiPath is user-friendly, so when we are working with the customer, if they want something immediately they will jump in. We don't have to give the level of estimation, then how much price will be (quote) at all. They don't really talk about the price or the time. They say, "There is a problem," and they are very excited about solving that problem. This excitement is good, and that's what our CEO has always said, "Immersing yourself is always important."

Everyone feels positive when they want to talk about RPA and what they want to do. When we go and explain how easy and adaptable it is, people are happy. It is not complex, because we are simplifying the way how they use it. 

If you're able to discuss and give the layout and the architecture purposeful meaning along with the training, then people can adapt to it well.

It is easy to implement and use to provide training to people. With a lot of other tools, it is more about scripting. Whereas with this solution, it has a more hands on GUI-based feature.

It is easy to use and quick to install.

With every product that we have, there are still improvements needed in some areas. There are certain areas that we need to see improvements: performance, efficiency, and complex environment. We need to work with the product manager on these, and say, "Now that everything has met the industry standards, there's a way to go."

We need to be able to span across a bigger complex network. Right now, the decision-making is based on a five step rule. It would like to see this increased, so we can take on bigger productions and work more efficiently. Also, the performance has to be improved in some areas.

For the last three years, they have been very aggressive. They have been progressing nicely. So far, the stability has been good, because of the continuous product implementation. There has been a focus on the product and everything working. 

The people who started the company are still with the company, and this is a good sign that there is stability. This can be seen in the financial markets. 

Scalability is one of the nice features, because they're able to come up with the UiPath Orchestrator. They have improved this with the 20.18.3 version, which has a lot of good scalability features compared to the previous one. Right now, it is scalable, and there are always new use cases coming out. The more use cases that we pump into the product development team, the more scalability that we will see and more features will be added on, because they can only think of what they have on hand.

Being a partner, I have my own team that I work with.

The UiPath Academy RPA training is good, but we have a good geek squad. Our people have really gone to the community research and downloaded it, so most of my team is self-learning. However, the support people are always available, if needed, when we need some help.

The initial setup is pretty easy, because now my team has been implementing it a lot. For more than a year, we have been a partner. We have been doing a lot of PoCs.

Overall, the steps, documentation, and information are pretty straightforward when it comes to the product, so there is no ambiguity.

The staff that we need for deployment and maintenance depends on the complexity of the process. Typically, we start with a couple of people for the PoC. Depending on how many parallel approaches we have to do, we may increase to four to five people. With that number, we are able to create a good sizable environment and solution. These staff members would be responsible for the architecture, one would be the lead developer, and another would be the functional expert to understand the processes, then there could be a couple of people helping in the development environment and doing all the testing to make sure whatever they have implemented follows the process.

We have use customer support for implementation of the projects because the team is really good.

Some of the return on investments are quick. Because some of the processes that we have implemented, a person who does manual labor over two weeks will see a reduction in hours. Thus, that person is already focusing on some other intellectual work. 

Our goal is not remove all the people, but repurpose their work time in better ways, therefore these people can work better and their throughput is good. So, customers are able understand ROI very quickly.

Its performance benefits are the reduced time, making it is very efficient. If someone is taking two weeks, and now it is takes them ten hours, you already have a performance benefit. 

In terms of product performance, there are still things they need to work on.

I would rate the performance benefits at an eight (out of ten).

If you want to do a demo trial, it is a 30 days free. 

However, the community edition is completely free. Then, people say, "There is nothing to lose, let me try it."

Automation Anywhere and Blue Prism are competitors. They have been in the industry a little longer than UiPath, which is just coming up. One good thing about UiPath is that it is really capturing the market.

1. The company culture: We are an extended family, not just a partner. Their entire team is available to us.
2. As a product, it is really coming up in the market with a different architecture, most which is .NET and C#. For a lot of my developers, it is easy condition for my team to learn more quickly. We have not really used the Academy. My team was able to learn on their own. 
3. The product has more in terms of supportability, predictability, ease of use, and overall culture of organization.
   

We have not really seen anyone moving from Automation Anywhere to displays or some other product.

Our customers want to see:

• Whether it is a viable product.
• Does it make sense for their business. 
• If it does makes sense and are there other companies, why should they go with UiPath?
• What are the benefits compared to other products? 
• What is the benefits that it is giving to the customer?

If I can layer all of those decisions, then I have walked them down the path of the realization of ROI and why they should be doing UiPath. So, it is an easy sell.

I work in the healthcare domain. We've automated a lot of financial and invoice-types of business processes, bringing in efficiencies in terms of saving time spent by field representatives in processing requests.

The time saved is anywhere between 10 to 15 minutes, on average, because a human would have at least that long, and up to 20 minutes, to do these tasks, while a bot takes just 4.3 seconds, which is huge efficiency.

Also, the time to market is very quick compared to other applications out there. RPA is very quick. My team has produced bots in as little as two days, from discovery to development and go-live.

Performance benefits rate a nine out of ten, because of a Citrix automation fragility concern. Otherwise, I would have given a ten out of ten.

It's easy to use and it's easy to host.

The most valuable features are the ease of use and the UI. It's much better compared to all the competitor applications out there. I've literally used all the applications that are in the market, and UiPath has been, by far, the best.

Another prime factor is that it scales up horizontally and is on the cloud, on AWS cloud. That's where we host our processes and our services. That connectivity feature, the availability, is a primary winning element.

The Citrix automation - the way that it's fragile right now - if that could be made stronger and more stable, that would be icing on the cake for UiPath.

When it comes to stability, it all depends upon what kind of touchpoints it has with third-party applications. Citrix automation is always a little bit fragile compared to non-Citrix automations, especially with UiPath. But I'm sure the 2018.3 version, which is going to come out, is going to fix that. I'm hoping that it fixes the issue.

Scalability is tremendous. My organization has been pretty happy with the amount of scalability that it has provided. One bot can literally run multiple processes, and process millions of records.

I feel customer support can be improved a little bit. I raise service requests day in and day out with UiPath. Compared to the competitors, support is very good. Still, the average SLA is around three to four days, which I think can be reduced to one to two business days. It would be very good if UiPath Support could do that.

I was involved in the initial setup: discovery, setup, and development stabilization, end-to-end. It is straightforward. It's a no-nonsense, plug-and-play type of application where you don't have to code something for it to start up and work. It's already available there. All you have to do is build flows in Visio or BPMN flows, as they can be directly consumed by UiPath. And then the solution is working.

It costs much less and it does much more than the competitors' solutions.

The only solution that is close to UiPath is Automation Anywhere.

There are three points that I always have my clients identify to determine if this is a good approach for them:

1. Does your process have a lot of manual steps involved?
2. Are they repetitive in nature?
3. Are they rules-based?

If these three are checked off as "yes," then they qualify for RPA. It's as simple as that.

Regarding UiPath RPA Academy training, I myself am certified by UiPath at all levels of certification which are offered by the LMS system. All my workforce is certified by UiPath as well. It's very intuitive and very easy to follow through and complete the courses, compared to the competitors.

In terms of staff required for development and maintenance with UiPath, for a small to medium-scale bot, we have around two developers working at any given point in time. Developers, here, also play the role of testers because it's an Agile implementation and a single person wears multiple hats. So there is one business analyst, there are two developers, and that's pretty much the team. We are very lean.

The important criteria when selecting an RPA vendor are the scalability, stability, and hosting and licensing costs. Hosting and licensing costs come at the end of the list because people are more concerned about whether the solution works or not. They always want to see a proof of concept and see that it's working. Then they get that sense of trust.

I've been using RPA for almost five years now, pretty much from the time where North America did not know what RPA was. UiPath has stood out and exceeded expectations, always. It's the best. Hands-down, go with UiPath. Don't even think about others.