The most valuable feature of vCloud Director is virtualization.
Computer Engineer at a computer software company with 51-200 employees
Beneficial vitalization, reliable, and simple setup
Pros and Cons
- "The most valuable feature of vCloud Director is virtualization."
- "The solution requires a lot of hardware and resources for cloud deployment than other competitors. Additionally, the performance could improve."
What is most valuable?
What needs improvement?
The solution requires a lot of hardware and resources for cloud deployment than other competitors. Additionally, the performance could improve.
For how long have I used the solution?
I have been using vCloud Director for approximately two years.
What do I think about the stability of the solution?
The solution has high availability.
Buyer's Guide
VMware Cloud Director
February 2025
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Learn what your peers think about VMware Cloud Director. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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How are customer service and support?
The support that is provided is good.
How was the initial setup?
The initial setup of vCloud Director is straightforward and takes approximately two days.
What about the implementation team?
We use three or four network and infrastructure teams for the deployment of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is expensive.
What other advice do I have?
I rate vCloud Director an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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Divisional Engineer at National Telecom Corporatio
Can be used for infrastructure provisioning without using a platform service
Pros and Cons
- "We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services."
- "There are new updates every quarter, so we need to purchase new support deployment services and some new products."
What is our primary use case?
We use it for infrastructure provisioning such as providing machines and monitoring with logging and so forth.
What is most valuable?
We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services.
The licenses themselves are not costly.
What needs improvement?
We are a service provider, and every day, new customers come to us needing advanced features like platform features. For example, some of them need a managed hosting setup like Beanstalk, or some of them need microservices, like container or Kubernetes, or serverless types of things. So we are in discussions with the concerned teams at VMware in order to incorporate the platform services for next year.
There are new updates every quarter, so we need to purchase new support deployment services and some new products. We are not happy with the frequent upgrades. Because we are a government department, we find it quite difficult to accommodate the frequent changes. What we would like is for the changes to be less frequent, at least twice a year or once a year, so that we can accommodate that in our budget plans. We make budgets annually, not quarterly. I think they need to have a better roadmap for future offerings and future technologies.
For how long have I used the solution?
I've been using vCloud Director for two years.
What do I think about the stability of the solution?
Every quarter or after every quarter, they release new versions and new upgrades. If we don't do the new upgrades, it causes stability issues.
How was the initial setup?
We currently rely on VMware for deployment, and they portray it as a complex process that needs a lot of judges.
What's my experience with pricing, setup cost, and licensing?
It's a costly product. The licenses may not be costly, but with every new development in their product, we need to purchase deployment services, and the deployment services are quite costly.
What other advice do I have?
The public cloud and the hosted cloud solutions are going in parallel, and some countries have the requirement to host the data locally. Most of the organizations who don't have these compliance requirements go for the public cloud, but I would say that hiring and retaining skilled resources matters a lot. Because if you have skilled, experienced resources, then things will be easy for you, but if you can't retain the skilled resources and things are quite complex, then you will need to accept all of the company's conditions.
Overall, we are happy with the product, so I would rate it at eight on a scale from one to ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Buyer's Guide
VMware Cloud Director
February 2025
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Learn what your peers think about VMware Cloud Director. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Engineer at T-Systems
VMs can be managed on their own but searching in the cloud is problematic
Pros and Cons
- "We like the basic operations that we can do with the VM such as restarting, rebooting, creating snapshots, and deleting snapshots."
- "If I just need to look for something quickly, it's quite difficult to find it with the way it's set up now. They should make the search button better."
What is our primary use case?
Our primary use case of this solution is to manage VMs on their own.
How has it helped my organization?
It has improved our organization by speeding up some basic scenarios. They can manage a simple operation on their own.
What is most valuable?
We like the basic operations that we can do with the VM such as restarting, rebooting, creating snapshots, and deleting snapshots.
What needs improvement?
I would like to be able to search in vCloud Director more easily. If I just need to look for something quickly, it's quite difficult to find it with the way it's set up now. They should make the search button better.
The option to build up vCloud Director on the flash is quite annoying because you need to have integrated the flash, which can be problematic with the processor. Finding the integration plugin which works with the processor and which works with the flash is hard. I think this is an important feature to redesign. Eliminating the integration plugin would make it much better.
What do I think about the stability of the solution?
Generally, it's quite stable. We don't have issues where the Director doesn't work. However, sometimes the vCloud Director cannot finish some operations for some reason. We'll need to try the operation twice or three times, redeploy, and do other steps. It could use some improvement. It would be better if it was a click and go.
What do I think about the scalability of the solution?
Scalability is fine. If we need it, it works nice, but it's not our main focus.
How are customer service and technical support?
Their technical support is good. Their guys are well trained and answer quickly.
Which solution did I use previously and why did I switch?
Most of our clients are using classic solutions from the vSphere, 6, 5.5, or even older. We give them vCloud Director as an option for their business.
What's my experience with pricing, setup cost, and licensing?
This solution is cheaper than other alternatives.
Which other solutions did I evaluate?
We looked into other cloud solutions like Microsoft Cloud and ABS. Our clients chose NSX because they have us as a middleman for support.
What other advice do I have?
I rated this solution a seven because the search button really bothers me. Also, because it isn't always able to finish an operation.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Senior Solution Specialist with 1,001-5,000 employees
Our customers can take care of their virtual data centers with the self-service portal. It could be more stable.
Pros and Cons
- "The self-service portal is the most valuable. We are acting as a service provider, so our customers can take care of their virtual data centers with the self-service portal. Therefore, we don't need staff for it."
- "We consider it intuitive and user-friendly. It offers a variety of functions for the customer to control the networking, virtual workloads, disk snapshots, and all of vSphere's core features."
- "It could be more stable. We have had issues with multiple different versions."
- "vCloud Director could use the vCenter database to store information. This way, we don't end up in a situation where we have things going out of sync."
What is our primary use case?
We using it for the public cloud.
What is most valuable?
The self-service portal is the most valuable. We are acting as a service provider, so our customers can take care of their virtual data centers with the self-service portal. Therefore, we don't need staff for it.
We consider it intuitive and user-friendly. It offers a variety of functions for the customer to control the networking, virtual workloads, disk snapshots, and all of vSphere's core features.
What needs improvement?
vCloud Director could use the vCenter database to store information. This way, we don't end up in a situation where we have things going out of sync.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
It could be more stable. We have had issues with multiple different versions. However, we are managing it.
What do I think about the scalability of the solution?
The scalability works as it should.
How are customer service and technical support?
The technical support could be better. We managing with the current support though.
Which solution did I use previously and why did I switch?
We did not use a previous solution.
How was the initial setup?
The setup is complex as we have our own customized portals which we integrated with the product. It's quite a complex solution.
What about the implementation team?
We did the deployment in-house.
Which other solutions did I evaluate?
The solution is costly, efficient, and robust versus alternative solutions.
What other advice do I have?
Do a proof a concept before making a decision.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Director at Pyxis
A stable and scalable solution with straightforward setup
Pros and Cons
- "The tool is very stable."
- "The tool needs to add more features to improve the console."
What needs improvement?
The tool needs to add more features to improve the console.
For how long have I used the solution?
I have been working with the product for ten years.
What do I think about the stability of the solution?
The tool is very stable.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
Customer support is usually good.
How would you rate customer service and support?
Positive
How was the initial setup?
The tool's setup is straightforward. The product's deployment is fast and gets completed in a week. A full deployment can take around one to two months to complete. Only two to three people are required to handle the deployment.
What other advice do I have?
I would rate the product an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Java Developer at a tech services company with 10,001+ employees
Easy to manage and configure
Pros and Cons
- "vCloud Director has improved our organization in so far as it is an easy solution to sell. I believe this is the case due to the fact that it is an easy tool to manage and to configure."
- "Improvements could be made in the building feature since there isn't a real building feature associated with the product. We require a building feature to integrate with other solutions."
What is our primary use case?
We are a service provider. We offer business integration, application and infrastructure outsourcing, innovative solutions and strategic consultancy to private businesses. We offer the cloud service-delivery platform vCloud Director as an example of one of our products.
How has it helped my organization?
vCloud Director has improved our organization in so far as it is an easy solution to sell. I believe this is the case due to the fact that it is an easy tool to manage and to configure.
What is most valuable?
The most valuable feature is the fact that it's a VMware product. The majority of our customers already have this product on-prem; they are happy to use the same solution also in our cloud environment.
What needs improvement?
Improvements could be made in the building feature since there isn't a real building feature associated with the product. We require a building feature to integrate with other solutions.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is a very stable solution.
What do I think about the scalability of the solution?
My impressions of the scalability of vCloud Director are all positive.
How are customer service and technical support?
Up until today, everything has been running smoothly. We haven't needed to contact the technical support team.
How was the initial setup?
The initial setup was completed four years ago; the deployment was not straightforward or easy from what I can recall. We've installed the environment this year and it was quite straightforward. Much easier than five years ago.
What's my experience with pricing, setup cost, and licensing?
I can't remember what our setup costs were. I know we paid in VSPP points. Our contract covers other environments so it's not something I monitor.
What other advice do I have?
My only additional commentary has to do with the making improvements to the user interface.
If I was to give vCloud Director a rating from one to ten, 10 being the best, I'd give it an 8 based on the fact that it's stable, our customers seem to like it, and we can manage it quite easily.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Services Team Lead at Novosco
Orchestrator offers functionality and is worth the cost
Pros and Cons
- "I like the functionality that's available with Orchestrator. The platform stability stuff that I would be involved in worries me from the automation side because you have a lot less hands-on control of things. Price point, it kind of puts us off."
- "Technical support is something that we've had problems with in the past. Across all the VMware solutions we have not always had the best response from support. To be fair a lot of the issues that came up for us have been quite niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on."
What is our primary use case?
I do a lot of monitoring around this solution. Our hosted platform guys use it more than I do. Everything I use it for works well.
What is most valuable?
My impression of the data protection, data recovery, and container features is that they're all very good, I like them. Although I don't particularly have a use case for them within our company. It's very expensive but it's something we've looked into.
I like the functionality that's available with Orchestrator. The platform stability stuff that I would be involved in worries me from the automation side because you have a lot less hands-on control of things. Price point, it kind of puts us off.
What do I think about the stability of the solution?
I haven't had problems with stability. It's pretty stable.
What do I think about the scalability of the solution?
There are a lot of scalability options.
How are customer service and technical support?
Technical support is something that we've had problems with in the past. Across all of the VMware solutions we have not always had the best response from support. To be fair, a lot of the issues that came up for us have been quite a niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on.
Which solution did I use previously and why did I switch?
We picked up this solution because we needed to provide new services.
We went with VMware because we have a lot of VMware experts in our business, it's something that we're quite skilled at. We are partners as well. VMware is generally the first protocol for these sort of things.
What about the implementation team?
We integrated in-house.
What's my experience with pricing, setup cost, and licensing?
Compared to alternatives like Microsoft SPLA, this solution is on the expensive side. It's an expensive solution but it comes with its benefits for being pricey.
What other advice do I have?
I would rate this solution an eight. I haven't had too many problems with it but I don't think it's perfect.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
Senior Cloud Architect at a computer software company with 51-200 employees
Enables us to provision our clients faster but the initial setup was complex
Pros and Cons
- "Their technical support is great. We had some difficult cases and they were able to solve them in a timely manner."
- "Initially, the setup was complex."
What is our primary use case?
We use vCloud Director for our customers. They use it to deploy work machine networking and to manage their own applications and backup solutions.
How has it helped my organization?
It enables us to provision our clients faster but the process is different. It is faster and the customer can auto-deploy via a template. It can take three to five minutes depending on the type of operating system.
What is most valuable?
The most valuable features for us are that our customers can create their own data center. At the moment we don't use vCloud Director for data protection or disaster recovery. We are thinking about seeing the demo for vCloud Director and to implement the data next year.
The self-service capabilities have allowed our customers to have their own templates and to deploy from those templates.
What needs improvement?
We would like to see them up the storage.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
We've been using this solution for more than four years and we have found it to be stable.
What do I think about the scalability of the solution?
We have found it to be scalable. Each year we know they will implement more and more features.
How is customer service and technical support?
Their technical support is great. We had some difficult cases and they were able to solve them in a timely manner. Overall, we are satisfied.
How was the initial setup?
Initially, the setup was complex but VMware is working to simplify the integration.
What about the implementation team?
We implemented it ourselves.
What was our ROI?
Our customers see reduced costs because they use our solution. I see that the company is growing and is a positive part of the solution.
Which other solutions did I evaluate?
Our customers use different products like Azure, Amazon, and VMware. They use our infrastructure for disaster recovery. The objective is to recover.
We chose to switch to VMware because our customers don't want to spend a lot to change make a transition.
What other advice do I have?
I would advise someone looking into this or a similar solution to use vCloud Director if a customer wants to remove their old hardware.
I rated this solution an eight because it's a good product.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
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Updated: February 2025
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