Try our new research platform with insights from 80,000+ expert users
Computer Engineer at a computer software company with 51-200 employees
Reseller
Top 20
Beneficial vitalization, reliable, and simple setup
Pros and Cons
  • "The most valuable feature of vCloud Director is virtualization."
  • "The solution requires a lot of hardware and resources for cloud deployment than other competitors. Additionally, the performance could improve."

What is most valuable?

The most valuable feature of vCloud Director is virtualization.

What needs improvement?

The solution requires a lot of hardware and resources for cloud deployment than other competitors. Additionally, the performance could improve.

For how long have I used the solution?

I have been using vCloud Director for approximately two years.

What do I think about the stability of the solution?

The solution has high availability.

Buyer's Guide
VMware Cloud Director
December 2024
Learn what your peers think about VMware Cloud Director. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.

How are customer service and support?

The support that is provided is good.

How was the initial setup?

The initial setup of vCloud Director is straightforward and takes approximately two days.

What about the implementation team?

We use three or four network and infrastructure teams for the deployment of the solution.

What's my experience with pricing, setup cost, and licensing?

The price of the solution is expensive.

What other advice do I have?

I rate vCloud Director an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Ringo Chau - PeerSpot reviewer
Solutions Architect at Kepro Solutions Limited
Real User
Top 10
Is scalable, but the initial setup can be complicated
Pros and Cons
  • "vCloud Director is a scalable solution, and we have 10 customers who use it."
  • "The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks."

What is our primary use case?

We use it for hybrid cloud management and orchestration.

For how long have I used the solution?

I've been using it for three years.

What do I think about the scalability of the solution?

vCloud Director is a scalable solution, and we have 10 customers who use it.

How are customer service and support?

The technical support is very good.

How was the initial setup?

The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks.

What's my experience with pricing, setup cost, and licensing?

The licensing cost is high for vCloud Director. It is mostly a perpetual license.

What other advice do I have?

I would not highly recommend vCloud Director and rate it at seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
VMware Cloud Director
December 2024
Learn what your peers think about VMware Cloud Director. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
Divisional Engineer at National Telecom Corporatio
Real User
Can be used for infrastructure provisioning without using a platform service
Pros and Cons
  • "We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services."
  • "There are new updates every quarter, so we need to purchase new support deployment services and some new products."

What is our primary use case?

We use it for infrastructure provisioning such as providing machines and monitoring with logging and so forth.

What is most valuable?

We use the infrastructure as a service cloud, that is, we use the features as infrastructure for this. We are not using any platform services.

The licenses themselves are not costly.

What needs improvement?

We are a service provider, and every day, new customers come to us needing advanced features like platform features. For example, some of them need a managed hosting setup like Beanstalk, or some of them need microservices, like container or Kubernetes, or serverless types of things. So we are in discussions with the concerned teams at VMware in order to incorporate the platform services for next year.

There are new updates every quarter, so we need to purchase new support deployment services and some new products. We are not happy with the frequent upgrades. Because we are a government department, we find it quite difficult to accommodate the frequent changes. What we would like is for the changes to be less frequent, at least twice a year or once a year, so that we can accommodate that in our budget plans. We make budgets annually, not quarterly. I think they need to have a better roadmap for future offerings and future technologies.

For how long have I used the solution?

I've been using vCloud Director for two years.

What do I think about the stability of the solution?

Every quarter or after every quarter, they release new versions and new upgrades. If we don't do the new upgrades, it causes stability issues.

How was the initial setup?

We currently rely on VMware for deployment, and they portray it as a complex process that needs a lot of judges.

What's my experience with pricing, setup cost, and licensing?

It's a costly product. The licenses may not be costly, but with every new development in their product, we need to purchase deployment services, and the deployment services are quite costly.

What other advice do I have?

The public cloud and the hosted cloud solutions are going in parallel, and some countries have the requirement to host the data locally. Most of the organizations who don't have these compliance requirements go for the public cloud, but I would say that hiring and retaining skilled resources matters a lot. Because if you have skilled, experienced resources, then things will be easy for you, but if you can't retain the skilled resources and things are quite complex, then you will need to accept all of the company's conditions.

Overall, we are happy with the product, so I would rate it at eight on a scale from one to ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Engineer at T-Systems
Real User
VMs can be managed on their own but searching in the cloud is problematic
Pros and Cons
  • "We like the basic operations that we can do with the VM such as restarting, rebooting, creating snapshots, and deleting snapshots."
  • "If I just need to look for something quickly, it's quite difficult to find it with the way it's set up now. They should make the search button better."

What is our primary use case?

Our primary use case of this solution is to manage VMs on their own.

How has it helped my organization?

It has improved our organization by speeding up some basic scenarios. They can manage a simple operation on their own. 

What is most valuable?

We like the basic operations that we can do with the VM such as restarting, rebooting, creating snapshots, and deleting snapshots.

What needs improvement?

I would like to be able to search in vCloud Director more easily. If I just need to look for something quickly, it's quite difficult to find it with the way it's set up now. They should make the search button better.

The option to build up vCloud Director on the flash is quite annoying because you need to have integrated the flash, which can be problematic with the processor. Finding the integration plugin which works with the processor and which works with the flash is hard. I think this is an important feature to redesign. Eliminating the integration plugin would make it much better.

What do I think about the stability of the solution?

Generally, it's quite stable. We don't have issues where the Director doesn't work. However, sometimes the vCloud Director cannot finish some operations for some reason. We'll need to try the operation twice or three times, redeploy, and do other steps. It could use some improvement. It would be better if it was a click and go.

What do I think about the scalability of the solution?

Scalability is fine. If we need it, it works nice, but it's not our main focus.

How are customer service and technical support?

Their technical support is good. Their guys are well trained and answer quickly. 

Which solution did I use previously and why did I switch?

Most of our clients are using classic solutions from the vSphere, 6, 5.5, or even older. We give them vCloud Director as an option for their business. 

What's my experience with pricing, setup cost, and licensing?

This solution is cheaper than other alternatives. 

Which other solutions did I evaluate?

We looked into other cloud solutions like Microsoft Cloud and ABS. Our clients chose NSX because they have us as a middleman for support. 

What other advice do I have?

I rated this solution a seven because the search button really bothers me. Also, because it isn't always able to finish an operation. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
SeniorSo53e6 - PeerSpot reviewer
Senior Solution Specialist with 1,001-5,000 employees
Real User
Our customers can take care of their virtual data centers with the self-service portal. It could be more stable.
Pros and Cons
  • "The self-service portal is the most valuable. We are acting as a service provider, so our customers can take care of their virtual data centers with the self-service portal. Therefore, we don't need staff for it."
  • "We consider it intuitive and user-friendly. It offers a variety of functions for the customer to control the networking, virtual workloads, disk snapshots, and all of vSphere's core features."
  • "It could be more stable. We have had issues with multiple different versions."
  • "vCloud Director could use the vCenter database to store information. This way, we don't end up in a situation where we have things going out of sync."

What is our primary use case?

We using it for the public cloud.

What is most valuable?

The self-service portal is the most valuable. We are acting as a service provider, so our customers can take care of their virtual data centers with the self-service portal. Therefore, we don't need staff for it.

We consider it intuitive and user-friendly. It offers a variety of functions for the customer to control the networking, virtual workloads, disk snapshots, and all of vSphere's core features.

What needs improvement?

vCloud Director could use the vCenter database to store information. This way, we don't end up in a situation where we have things going out of sync.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

It could be more stable. We have had issues with multiple different versions. However, we are managing it.

What do I think about the scalability of the solution?

The scalability works as it should.

How are customer service and technical support?

The technical support could be better. We managing with the current support though.

Which solution did I use previously and why did I switch?

We did not use a previous solution.

How was the initial setup?

The setup is complex as we have our own customized portals which we integrated with the product. It's quite a complex solution.

What about the implementation team?

We did the deployment in-house.

Which other solutions did I evaluate?

The solution is costly, efficient, and robust versus alternative solutions.

What other advice do I have?

Do a proof a concept before making a decision.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Ignacio Duarte - PeerSpot reviewer
Director at Pyxis
Real User
Top 20
A stable and scalable solution with straightforward setup
Pros and Cons
  • "The tool is very stable."
  • "The tool needs to add more features to improve the console."

What needs improvement?

The tool needs to add more features to improve the console. 

For how long have I used the solution?

I have been working with the product for ten years. 

What do I think about the stability of the solution?

The tool is very stable. 

What do I think about the scalability of the solution?

The product is scalable. 

How are customer service and support?

Customer support is usually good. 

How would you rate customer service and support?

Positive

How was the initial setup?

The tool's setup is straightforward. The product's deployment is fast and gets completed in a week. A full deployment can take around one to two months to complete. Only two to three people are required to handle the deployment. 

What other advice do I have?

I would rate the product an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Cloud Architect at a computer software company with 5,001-10,000 employees
MSP
Great extensibility feature, which enables integration of other services
Pros and Cons
  • "Good features of extensibility, which allows integration of other services."
  • "Lacks integration with the hyperscalers."

What is our primary use case?

Our primary use case of this solution is for infrastructure as a service, which is pretty much a self service, together with a period of management if the customer needs. We are partners with vCloud Director and I'm the manager of virtualization, storage and backup.

How has it helped my organization?

As a service provider, it is key for us to have control over the overall cost of ownership, as well as providing benefits, good service and making a profit. With the help of vCloud Director, we have been able to provide really good multi-tenanted services, making the best use of existing hardware and investments, but reducing our overall CapEx very heavily. As an organization, it has really helped us to sustain a service and continues to help us leave a mark on the market.

What is most valuable?

I think it's a wonderful product. I like the latest features of extensibility, which allows integration of other services and enables us to go beyond infrastructure as a service. We are now in a position where we can also offer platform as a service to our customers. That's a really wonderful feature. Extensibility allows service providers to extend their existing services and integrate them within the vCloud, offering a feature with an overall solution to customers. 

What needs improvement?

One of the elements lacking in the product is integration with the hyperscalers. Using hybrid cloud requires connectivity to other public clouds like Azure or AWS. At the moment that is not possible. If that can be made available as a feature, I think vCloud would become a one-stop shop for everything. We would be able to give a true hybrid service from a single pane of glass, offer everything from a single portal. It becomes a cloud management platform rather than just a simple IaaS natively from VMware. 

Additional features I'd like to see would be flexibility in terms of user permissions rules. I'd also like to see the capability to integrate on-prem dedicated virtual centers within vCloud. There is a CPOM feature which enables integration on-prem with the existing customer into the same portal. At the moment it is very limited, just providing a view. It would be good if we had the capability to make changes from the same portal. Multi-site capabilities would be another additional feature. It is offered but there is room for improvement in terms of other features and functionalities that can be brought in, which would make it more seamless. 

The dashboard for monitoring is very limited and it's not provided out of the box. It's done using a different tool from VMware itself. Having those rich dashboards within the portal itself, directly providing monitoring of the virtual machines, would be great. That is something which is really missing. Performance metrics were completely missing till now. 

For how long have I used the solution?

I've been using this solution for eight years. 

What do I think about the stability of the solution?

The solution is quite stable now, a lot better than it used to be. There are certain issues in terms of making changes at the backend but I have seen a big improvement from previous versions.

What do I think about the scalability of the solution?

Scalability as an option was not available earlier. It's possible now but still needs some improvement. We have 300-plus customers and around 10,000-plus virtual machines being hosted. This solution is our main cloud portfolio offering so we use it on a regular basis.

How are customer service and technical support?

I think we have had fantastic support from VMware. We don't use them very often now because it is quite a stable product. They have very knowledgeable support staff. 

How was the initial setup?

The initial setup is quite straightforward with the new enhancements. It could be improved in terms of how the database's high availability is taken into account. They can still streamline the installation process but compared to when it was launched, it's much better now. With the recent availability of cloud provider hub and cloud foundation, I think deployment can be very easily done within a couple of days and that includes all the planning. 

What's my experience with pricing, setup cost, and licensing?

As a service provider, it gives us quite good leverage and flexibility to present our own pricing and create pricing policies, which is really good. 

What other advice do I have?

It's important to have some development capabilities within your organization I think the most important thing is to understand your requirements and what your end goal is because you need to understand whether vCloud Director is going to restrict you or not. It's a very powerful product for service providers. You also need to keep in mind what other service add-ons you want to achieve because your overall design and architecture or blueprint is very dependent on what you want to do. Having a blueprint will provide you with the difference between a wonderful outcome or an unstable one. We've been using this solution a long time so I would suggest that if you want to be in the current market scenario and keep yourself alive, a product like vCloud Director can definitely help you sustain yourself. It keeps you up with the new trends and up to date on your portfolios as well. The fact that we can now go beyond infrastructure as a service is great. We can now expand and be a more versatile provider giving application as a service from a single portal. 

In today's scenario, hybrid cloud and hybrid connectivity is what is really very important. Although Cloud Director provides that sort of connectivity, it is limited within VMware products. If we could hook up with hyperscalers like Azure, Google or AWS, I would give this solution a higher rating.

I would rate this solution an eight out of 10.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
PeerSpot user
Technical Services Team Lead at Novosco
Real User
Orchestrator offers functionality and is worth the cost
Pros and Cons
  • "I like the functionality that's available with Orchestrator. The platform stability stuff that I would be involved in worries me from the automation side because you have a lot less hands-on control of things. Price point, it kind of puts us off."
  • "Technical support is something that we've had problems with in the past. Across all the VMware solutions we have not always had the best response from support. To be fair a lot of the issues that came up for us have been quite niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on."

What is our primary use case?

I do a lot of monitoring around this solution. Our hosted platform guys use it more than I do. Everything I use it for works well.

What is most valuable?

My impression of the data protection, data recovery, and container features is that they're all very good, I like them. Although I don't particularly have a use case for them within our company. It's very expensive but it's something we've looked into.

I like the functionality that's available with Orchestrator. The platform stability stuff that I would be involved in worries me from the automation side because you have a lot less hands-on control of things. Price point, it kind of puts us off.

What do I think about the stability of the solution?

I haven't had problems with stability. It's pretty stable.

What do I think about the scalability of the solution?

There are a lot of scalability options. 

How are customer service and technical support?

Technical support is something that we've had problems with in the past. Across all of the VMware solutions we have not always had the best response from support. To be fair, a lot of the issues that came up for us have been quite a niche but it seems that in terms of release cycles they introduced a lot of bugs and it's a lot of stuff that support generally has to work quite hard on. There have been cases when we've logged critical priority issues and not had responses in time. I think support is something that can be worked on.

Which solution did I use previously and why did I switch?

We picked up this solution because we needed to provide new services.

We went with VMware because we have a lot of VMware experts in our business, it's something that we're quite skilled at. We are partners as well. VMware is generally the first protocol for these sort of things.

What about the implementation team?

We integrated in-house.

What's my experience with pricing, setup cost, and licensing?

Compared to alternatives like Microsoft SPLA, this solution is on the expensive side. It's an expensive solution but it comes with its benefits for being pricey. 

What other advice do I have?

I would rate this solution an eight. I haven't had too many problems with it but I don't think it's perfect. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Buyer's Guide
Download our free VMware Cloud Director Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
Product Categories
Cloud Management
Buyer's Guide
Download our free VMware Cloud Director Report and get advice and tips from experienced pros sharing their opinions.