Director of IT at a manufacturing company with 1,001-5,000 employees
Great product, if you are already heavily invested with VMware
What is most valuable?
Simple, scalable, and comprehensive solution for large enterprises
What needs improvement?
It is not targeted to smaller and midsize companies. Pricing can be beyond their budgets.
What other advice do I have?
There is a great amount of work to be done before considering deployment of this or any other cloud platform
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Cloud Architect at a computer software company with 5,001-10,000 employees
It's a stable, truly multitenant software and the go-to tool for infrastructure as a service
Pros and Cons
- "This is the go-to tool for anyone looking for standard out-of-the-box capabilities in a fully multitenant public cloud software that they can leverage to offer services to their customers."
- "Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud."
What is our primary use case?
We are a service partner that offers cloud services based on Cloud Director.
What is most valuable?
One valuable feature is the true multitenancy capabilities for the core infrastructure service that Cloud Director provides.
What needs improvement?
Cloud Director has room for improvement in many areas. One critical thing that comes to mind is the hyperscalers. They could be more seamlessly integrated into the hybrid cloud. Cloud Director should be capable of hooking up with those. For example, they recently started allowing customers to perform S3 integrations with Cloud Director. So a customer can integrate his S3 buckets from AWS with the Cloud Director. Okay, fine. But what about Azure? There should be more integration capabilities.
Secondly, VMware has made some progress in terms of balancers, but I think it needs a little more refinement and flexibility. This is not limited to just the VMware marketplace. More flexibility will make it easier for any service provider to leverage and monetize them.
Last but not least, from a networking and monitoring perspective, there should be a little more native monitoring capabilities, especially metering capability. Metering is one of the areas where I find Cloud Director leaves much to be desired. VMware can do more to make it a much more metered product.
Cloud Director's out-of-the-box capabilities should be good enough that you don't have to look for a third-party product to give you those capabilities. Networking-wise, I think it's good. Still, I think the networking capabilities are not fully realized on Cloud Director. VMware should do a little more work to reveal all of the capabilities through Cloud Director rather than just at the back of Cloud Director. You've got to have those features exposed to customers as a self-service rather than managed service.
For how long have I used the solution?
I've been using Cloud Director since 2012.
What do I think about the scalability of the solution?
Scalability is a word you have to look at from different perspectives. I think some of the capabilities they have introduced in terms of load balancing deliver out-of-the-box scalability for tenants. But as a product itself, Cloud Director needs more multi-site capabilities. I have seen some work being done but that's just a start, I would say.
How are customer service and support?
My experience with VMware support has been mixed. Sometimes you get fantastic support. The techs are really knowledgeable and know what they're talking about. But then there are certain times where I have seen some things that affect the client as well. So I think VMware support has some room for improvement. They can do much better. VMware as a brand definitely can do better in terms of response times and capabilities.
How was the initial setup?
The Cloud Director setup has improved tremendously compared to where it started. I have seen how complex it used to be. Now, it has become easy and robust. The setup is more straightforward and seamless than before.
What's my experience with pricing, setup cost, and licensing?
In certain cases, the price of Cloud Director is quite high, especially with the load balancing and other features they've introduced. That seems quite costly. Overall, for VSPP programming, I think it's okay. However, features like enterprise load balancing and all these other things are very costly.
What other advice do I have?
I rate Cloud Director eight out of 10. As a service provider, we have to look at a couple of available and other things, so I would rate it around eight. I have to deduct two points because some small things make a huge difference to a service provider, but they might not matter too much from a customer-experience perspective.
This is the go-to tool for anyone looking for standard out-of-the-box capabilities in a fully multitenant public cloud software that they can leverage to offer services to their customers. It's also good for enterprises that want to keep a more segregated approach to their different departments and things. You definitely have much better control and a more streamlined way to offer services to your internal teams or your customers out-of-the-box in a multitenant way. And you don't need to worry too much about how you're going to network these things together or how you're going to control the assets of the computers and resources.
In my experience, it is a very robust product. I have used this product since the initial version and watched it evolve into a highly mature product. It's a stable, truly multitenant software and the go-to tool for infrastructure as a service.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
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VMware Cloud Director
October 2024
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Virtual Systems Administrator at a university with 1,001-5,000 employees
Its flexibility allows me to adapt it to students' needs, although a better GUI for both students and administrators would be an improvement.
What is most valuable?
Flexibility – it allows me to adapt the product to all student needs.
How has it helped my organization?
Students using the environment vs. not using the environment. Students can find products that they want to use and if they’re using it, they’re happy with it.
What needs improvement?
Better GUI as they don’t hold with the programs that well. Better user interfaces in general. Both the administrative and user interfaces need to be better.
What do I think about the stability of the solution?
It’s fairly stable, no bugs no crashes.
What do I think about the scalability of the solution?
It scales fine, it went from 1,000 to 2,000 machines without any issues at all.
How are customer service and technical support?
Technical support’s wonderful. Whenever we find an issue, we submit a ticket and they resolve it within an hour usually. Sometimes the complexity of the environment is high, and that’s fine, but usually it’s very quick.
Which solution did I use previously and why did I switch?
We were using Lab Manager, and when VMware discontinued it, we needed to switch.
How was the initial setup?
Complicated – there was no upgrade path from Lab Manager to vCloud Director, so we basically had to design a new solution.
Which other solutions did I evaluate?
No, because of the time VMware has been in the market. I don’t like using people that are new, and VMware has been around for a long time. Also, we just thought it would be simpler to stay with the same vendor.
What other advice do I have?
I really don’t know of any products right now other than this. They’re pretty high – if someone has a peer review that’s low, I won’t consider the product.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Presales Cloud Consultant at a tech services company with 10,001+ employees
It helps us provide private cloud solutions to our clients, but it is too platform dependent.
Valuable Features
The orchestrator is the most valuable feature.
Improvements to My Organization
It helps us provide private cloud solutions to our clients.
Room for Improvement
Though the product is quite good, I feel it needs a more public view, where the server access studies to migrate organizations into cloud be clearer. Also, orchestrator should be API based, and have templates to use instead of having to create the Java scripting from scratch. It also needs to be more independent of the platform on which it is used on.
Use of Solution
I've used it for two years.
Customer Service and Technical Support
It's very good.
Initial Setup
It was complex as it does not include a good, extensive feasibility and compatibility guide.
Implementation Team
We used a vendor team who were very good.
ROI
It is quite good on ROI and year on year it is about 50%.
Pricing, Setup Cost and Licensing
vCloud Director is a good solution, but it is costly when compared to other solutions like Nutanix.
Other Solutions Considered
We didn't evaluate other solutions.
Other Advice
Choosing VMware in general, is best in terms of functionality, but it is not necessarily cost effective, as their licensing and setuo cost are too hight. Maybe we will see more products for cloud and automation.
Disclosure: My company has a business relationship with this vendor other than being a customer: VMware Partners
Infrastructure Engineer at a tech services company with 501-1,000 employees
We can import acquisition products into our environment without reconfiguring them and it's infinitely scalable.
Valuable Features
The physical segmentation of networking and security.
Improvements to My Organization
Lately we have been using it to import acquisition products into our environment without reconfiguring them at all, due to how the segmentation works.
Room for Improvement
I feel like vCloud is two years behind the feature set – in terms of the UI, and vCenter. I can't do the same tasks that I can do in terms of UI as with vCenter.
Stability Issues
It's stable, usually admin error if something goes wrong.
Scalability Issues
It's infinitely scalable.
Customer Service and Technical Support
It's good overall. We have had times when it has been slower than we would have liked, but I would say that about every vendor we use.
Initial Setup
Setup is easy.
Other Solutions Considered
It's all about the product, what limitations the product doesn’t have. We speak to vendors all the time, but once you see a product and how it will fit in then that’s the real test.
Other Advice
You can't go wrong with VMware. The stability and the flexibility it allows, they do it best compared to competitors. Peer reviews are fairly important but I try to form my opinion from a POC over anything else.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
MSS Engineer at a comms service provider with 1,001-5,000 employees
Scalable, responsive support, but missing features
Pros and Cons
- "I have found the solution scales well."
- "This solution could improve by adding root cause analysis."
What is our primary use case?
We use vCloud Director as a multiple cloud management solution.
What needs improvement?
This solution could improve by adding root cause analysis.
For how long have I used the solution?
I have been using vCloud Director within 12 months.
What do I think about the stability of the solution?
The solution is stable but could improve.
What do I think about the scalability of the solution?
I have found the solution scales well.
How are customer service and technical support?
The support responsiveness has been satisfactory.
What's my experience with pricing, setup cost, and licensing?
The license could be less expensive and we are on a perpetual license.
Which other solutions did I evaluate?
We are evaluating Dynamics from Cisco to perhaps replace this solution.
What other advice do I have?
We are looking for another solution that meets our needs.
I rate vCloud Director a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
ICT specialist
It is fast at deploying environments. If you have a deployed environment and lose it, you can't easily deploy it back.
Pros and Cons
- "It has helped us with user segmentation and QA."
- "If you have a deployed environment and lose it, you can't easily deploy it back with vCloud Director. Because of this reason, we don't have the data protection, disaster recovery, and container features."
What is our primary use case?
We are using it as our QA environment.
How has it helped my organization?
It has helped us with user segmentation and QA.
What is most valuable?
It is fast at deploying environments and good for segmenting users.
What needs improvement?
If you have a deployed environment and lose it, you can't easily deploy it back with vCloud Director. Because of this reason, we don't have the data protection, disaster recovery, and container features.
What do I think about the stability of the solution?
Stability is okay.
What do I think about the scalability of the solution?
Scalability is great.
How is customer service and technical support?
I haven't used technical support.
How was the initial setup?
The initial setup is straightforward.
What was our ROI?
It enables us to provision new clients more quickly.
Which other solutions did I evaluate?
I haven't used any alternative solutions.
What other advice do I have?
Go for this solution, but you will need quite a big environment to utilize vCloud Director.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultor TI with 51-200 employees
It has easy to deploy machines but is now difficult to implement because VMware no longer offers the product.
What is most valuable?
It has easy to deploy machines.
How has it helped my organization?
A department can deploy a machine easily without using the IT department.
For how long have I used the solution?
I only used it for four months.
What was my experience with deployment of the solution?
None in this version.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
Yes, a lot including, for example, with Chargeback Manager integration.
How are customer service and technical support?
Customer Service:
8/10.
Technical Support:5/10 as the VMware support seem very ignorant.
Which solution did I use previously and why did I switch?
No, but in the future, we are planning to install Open Stack as it's simpler.
How was the initial setup?
It has an easy setup by following the documentation.
What about the implementation team?
We used a vendor team who I would rate as 7/10.
What was our ROI?
We couldn't calculate it.
Which other solutions did I evaluate?
Yes, with other colleagues. No implementations being done by us at the moment.
What other advice do I have?
I think VMware has abandoned the product a with vSphere 5.5, vCloud Director is an obsolete solution. As VMware no longer offers the product, it is now difficult to implement.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are a VMware partner.
Hi Eduardo
the focus of this product was realize a full cloud solution (private and public). Now vcloud director is focused only for public cloud (for service provide purpose), because vRealize substitute it in private scenario.
For this reason, in your private scenario you could choose vRealize and Openstack also... please let us know about your possible new experience with them.
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