ServiceNow IT Operations Management vs VMware Cloud Director comparison

ServiceNow IT Operations Management vs. VMware Cloud Director

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Categories and Ranking

IBM Turbonomic

Mindshare comparison

As of November 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.3%, down from 6.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 2.5% compared to the previous year. The mindshare of VMware Cloud Director is 7.7%, up from 6.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Cloud Management

Featured Reviews

SubashSubbiah

Assistant Consultant at a tech services company with 10,001+ employees

Dec 10, 2022

It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking

The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.

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Archana Menon

ServiceNow Platform Development & Services Manager at GEA

Jul 17, 2024

Easy to use and has great orchestration and automation capabilities

I have worked for organizations that use the solution for ITSM, iTerm, HRST, CSM, GRC, and SecOps The solution is easy to use and has great orchestration and automation capabilities. The solution's subscription model could be improved. I have been using ServiceNow IT Operations Management for…

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NiteshKumar1

Principle consultant at Infosys

Jun 10, 2024

Provides crystal clear dashboarding and allows you to manage and monitor your infrastructure

The overall dashboarding is very crystal clear. The ability to switch from one infrastructure to another infrastructure and get into detailed information, whether it is compute, storage network, or whatever. That helps you get a holistic view of the overall infrastructure running in your landscape. This also helps the leadership and management be aware of the right potential investment strategy by looking at the potential utilization. vCloud Director also provides ways and means through which you can make a prediction or a forecast of the infrastructure that would be needed in the future, depending on what you are currently running. That does not take away the fact that we have to be completely aware of our pipeline projects in our schedule so that you can plan your infrastructure requirements accordingly. vCloud Director provides multifold features that have been beneficial to the end users.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It became obvious to us that there was a lot more being offered in the product that we could leverage to ensure our VMware environment was running efficiently."

"We have VM placement in Automated mode and currently have all other metrics in Recommend mode."

"I have the ability to automate things similar to the Orchestrator stuff. I do have the ability to have it do some balancing, and if it sees some different performance metrics that I've set not being met, it'll actually move some of my virtual machines from, let's say, one host to another. It is sort of an automation tool that helps me. Basically, I specify the metric, and if I get a certain host or something being over-utilized, it'll automatically move the virtual machines around for me. It basically has to snap into my vCenter and then it can make adjustments and move my virtual machines around. It also has some very nice reporting tools built around virtual machines. It tells you how much storage, memory, or CPU is being used monthly, and then it gives you a very nice way to be able to send out billing structure to your end users who use servers within your environment."

"My favorite part of the solution is the automation scheduling. Being able to choose when actions happen, and how they happen..."

"The ability to monitor and automate both the right-sizing of VMs as well as to automate the vMotion of VMs across ESXi hosts."

"The recommendation of the family types is a huge help because it has saved us a lot of money. We use it primarily for that. Another thing that Turbonomic provides us with is a single platform that manages the full application stack and that's something I really like."

"I like Turbonomic's automation and AI machine learning features. It shows you what it can do, but it can also act on recommendations automatically. Integration with an APM system makes the AI/ML features truly effective. Understanding what the application is doing and the trends of application behavior can help you make real-world decisions and act on that information."

"It helps us get a consolidated view of all customer spending into a single dashboard, allowing us to identify opportunities to improve their current spending."

More IBM Turbonomic pros

"It is a product that is familiar for a lot of users."

"I am impressed with the tool's ability to track information in an easy way."

"ServiceNow IT Operations Management is a stable product."

"The solution is very capable and user friendly."

"It is a very stable solution."

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

"The way this solution has helped us is that it improved our communication."

"The solution allows you to subscribe to the features you need and utilize CMDB, ITSM, and discovery on the same platform."

More ServiceNow IT Operations Management pros

"We were using VMware, also combined with AirWatch and Boxer. We configured corporate emails on mobiles and used them for MDM applications on tablets, like the launcher."

"The solution is reliable and performs well."

"It optimizes the process for cloud structure."

"Remote console (ability to control booting and OS installation process)."

"The orchestration and automation are very valuable."

"It is a very stable solution. Stability-wise, I rate the solution a ten out of ten."

"vCloud Director is a stable solution."

"The product's initial setup phase was easy."

More VMware Cloud Director pros

Cons

"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."

"Before IBM bought it, the support was fantastic. After IBM bought it, the support became very disappointing."

"The one point is the reporting. We do have reports out of it, but they're not the level of graphical detail I would like."

"Remove the need for special in-house knowledge and development."

"It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring softwares. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomic."

"I would love to see Turbonomic analyze backup data. We have had people in the past put servers into daily full backups with seven-year retention and where the disk size is two terabytes. So, every single day, there is a two terabyte snapshot put into a Blob somewhere. I would love to see Turbonomic say, "Here are all your backups along with the age of them," to help us manage the savings by not having us spend so much on the storage in Azure. That would be huge."

"The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer."

"The issue for us with the automation is we are considering starting to do the hot adds, but there are some problems with Windows Server 2019 and hot adds. It is a little buggy. So, if we turn that on with a cluster that has a lot of Windows 2019 Servers, then we would see a blue screen along with a lot of applications as well. Depending on what you are adding, cores or memory, it doesn't necessarily even take advantage of that at that moment. A reboot may be required, and we can't do that until later. So, that decreases the benefit of the real-time. For us, there is a lot of risk with real-time."

More IBM Turbonomic cons

"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."

"The security policies could be increased."

"There is room for improvement in the stability of ServiceNow."

"Service mapping is pretty limited."

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"The solution’s licensing cost could be improved."

"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."

"The solution's subscription model could be improved."

More ServiceNow IT Operations Management cons

"It would be great if Microsoft and VMware come together and become a common tool."

"The product could use a billing feature so we can automate billing for clients."

"Lacks integration with the hyperscalers."

"The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks."

"This solution could improve by adding root cause analysis."

"There didn't seem to be any type of integrated path on how to do the initial setup. There seemed to be different bits of paperwork or instructions available from various places. We always had to go looking for what to do next."

"There are some shortcomings. There are bugs with opening support."

"The solution's pricing is high, and VMware should consider lowering it."

More VMware Cloud Director cons

Pricing and Cost Advice

"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."

"IBM Turbonomic is an investment that we believe will deliver positive returns."

"If you're a super-small business, it may be a little bit pricey for you... But in large, enterprise companies where money is, maybe, less of an issue, Turbonomic is not that expensive. I can't imagine why any big company would not buy it, for what it does."

"I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company before IBM's purchase, it was compatible with other tools."

"The product is fairly priced right now. Given its capabilities, it is excellently priced. We think that the product will become self-funding because we will be able to maximize our resources, which will help us from a capacity perspective. That should save us money in the long run."

"It's worth the time and money investment if you can afford it."

"Everybody tells me the pricing is high. But the ROIs are great."

"In the last year, Turbonomic has reduced our cloud costs by $94,000."

More IBM Turbonomic pricing and cost advice

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"It is expensive. It is around 10 Euros per server per month."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"The cost of ServiceNow is much higher."

"It has different subscription models."

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

More ServiceNow IT Operations Management pricing and cost advice

"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing eight and a half to nine out of ten."

"The licensing cost is high for vCloud Director. It is mostly a perpetual license."

"We pay monthly for all of the licenses."

"It enables us to provision new clients more quickly."

"If ten is very expensive, I rate the tool's price as a four out of ten."

"It's a costly product. The licenses may not be costly, but with every new development in their product, we need to purchase deployment services, and the deployment services are quite costly."

"The license could be less expensive and we are on a perpetual license."

"This is an expensive solution."

More VMware Cloud Director pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.

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815,854 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

16%

Computer Software Company

13%

Manufacturing Company

12%

Energy/Utilities Company

Computer Software Company

21%

Financial Services Firm

11%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

What needs improvement with Turbonomic?

The implementation could be enhanced.

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expen...

What needs improvement with ServiceNow IT Operations Management?

The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of ev...

Would you change anything about VMware vCloud Director if you could?

VMware vCloud Director works very well and there are not many things that I would like to see changed. However, a sin...

What is the biggest improvement you saw at your company after you started using VMware vCloud Director?

For my company, VMware vCloud Director noticeably increased operational efficiency. When I started working here a few...

Is vCloud Director convenient for building applications?

When it comes to building applications, vCloud Director offers you various methods to create cloud-ready ones. For e...

VMware Aria Operations vs IBM Turbonomic

Comparisons

Compared 20% of the time

Azure Cost Management vs IBM Turbonomic

Compared 12% of the time

VMware vSphere vs IBM Turbonomic

Compared 9% of the time

Cisco Intersight vs IBM Turbonomic

Compared 8% of the time

CloudBolt vs IBM Turbonomic

Compared 2% of the time

More IBM Turbonomic Competitors

OpsRamp vs ServiceNow IT Operations Management

Compared 15% of the time

Splunk ITSI (IT Service Intelligence) vs ServiceNow IT Operations Management

Compared 8% of the time

Moogsoft vs ServiceNow IT Operations Management

Compared 7% of the time

Dynatrace vs ServiceNow IT Operations Management

Compared 6% of the time

IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

Compared 5% of the time

More ServiceNow IT Operations Management Competitors

Nutanix Cloud Manager (NCM) vs VMware Cloud Director

Compared 26% of the time

VMware Aria Automation vs VMware Cloud Director

Compared 23% of the time

Morpheus vs VMware Cloud Director

Compared 7% of the time

Sangfor HCI - Hyper Converged Infrastructure vs VMware Cloud Director

Compared 7% of the time

Nutanix Cloud Clusters (NC2) vs VMware Cloud Director

Compared 1% of the time

More VMware Cloud Director Competitors

Product Reports

Download IBM Turbonomic product report

IBM Turbonomic

November 2024

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

VMware Cloud Director

Download VMware Cloud Director product report

Also Known As

Turbonomic, VMTurbo Operations Manager

ServiceNow ITOM

vCloud Director

Learn More

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ServiceNow

VMware

Interactive Demo

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ServiceNow

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VMware

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

IBM Turbonomic manages resources across hybrid and on-premises data centers to ensure efficiency and financial impact awareness. It automates resource allocation, balances memory dynamically, and provides robust performance metrics. Users benefit from its ability to prevent resource starvation and offer cost-saving recommendations through continuous management. Executive Dashboards provide insights for cost justification and resource management, making IT operations simpler with AI-driven automation and actionable recommendations.

What are the most important features of IBM Turbonomic?

Automated Resource Allocation: Dynamically allocates resources for optimal performance.
Dynamic Memory Balancing: Adjusts memory allocation to prevent resource shortages.
Right-Sizing: Sizes VMs accurately for Azure and on-prem environments.
Single Platform Management: Manages resources across hybrid and on-premises data centers.
Proactive Performance Optimization: Continuously optimizes performance to prevent issues.
Kubernetes Support: Enhances container management with robust support.
Cost-Saving Recommendations: Provides actionable tips for reducing expenses.

What benefits should users look for in IBM Turbonomic reviews?

Cost Reduction: Helps minimize expenses through efficient resource management.
Performance Improvement: Enhances application performance by preventing resource starvation.
Detailed Insights: Offers comprehensive analytics to justify costs and resource utilization.
Simplified IT Processes: Uses AI automation to streamline operations.

IBM Turbonomic is implemented across multiple industries, including finance for optimizing peak payroll processing, IT for enhanced virtual server management, and healthcare for reliable performance monitoring. Organizations benefit from its robust automation, ensuring maximum efficiency and cost savings.

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

VMware Cloud Director, also known as vCloud Director, is a cloud management tool that offers secure, flexible, and efficient cloud resources to thousands of enterprises and IT teams across the world. The solution serves as one of the leading cloud service-delivery platforms for businesses that want to manage and operate their services effectively. By deploying this solution, companies can benefit from virtualized networking, computing, security, and storage. These benefits can be received in a timely manner, as the infrastructure of the product is operationally ready within minutes and clients do not need to install and configure physical infrastructure.

One of the biggest advantages of vCloud Director is that it allows users to build cloud-ready applications. In several ways, it facilitates the process for developers, including:

Open to DevOps: The product addresses the needs of DevOps teams by providing Infrastructure as Code services with vCD Terraform Provider. This allows developers to deliver infrastructure directly from code. Additionally, it provides capabilities from Python and vCD API as well as Object Storage API and App Launchpad APIs.
Customization: This solution is very customizable and extensible for cloud providers to deliver their own branding, themes, and services to their clients.
Dev-ready cloud: vCloud Director offers support for Tanzu Kubernetes Grid for vSphere and multicloud with a plugin for container service extension. Through these, native K8s Clusters or Tanzu Kubernetes Grid Clusters can be delivered and managed through a user interface (UI) and application programming interface (API).

vCloud Director Features

This VMware product has various features through which users can virtualize their data and benefit from quality management solutions. Among the popular capabilities of vCloud Director are:

Elastic secure virtual data centers: This vCloud Director feature provides tenants with securely isolated virtual resources, fine-grained control of their public cloud services, and independent role-based authentication.
Multi-site management: This feature allows companies to stretch data centers across sites and geographies as well as connect to existing dedicated vCenters for access and management or on-broad into VMware vCloud Director.
ISV ecosystem: This feature integrates leading cloud service vendors into the product using an open extensibility framework. Some of the partners of vCloud Director include Dell Data Protection, Veeam, Cloudian, AWS S3, and Dell ECS.
DRaaS workload protection: This feature allows users to deliver self-service tiered disaster recovery as a service (DRaaS) on-premises to cloud and cloud to cloud.
Cloud migration: Part of this feature is the plugin VMware Cloud Director Availability, which enables simple migration to cloud, offering self-service cold or warm migration to users' vCloud Director clouds.
Operational visibility and insights: The product includes an accessible dashboard and a single pane of glass to provide centralized multi-tenant cloud management views.
Cloud-native applications and development: This feature makes the platform suitable for developers to sandbox or deploy apps as it natively supports Tanzu Basic, native K8s, and PKS.
Automation: Through various tools and deep integration, the solution allows users to automate complex infrastructure-as-code and tile UI-driven workflows. This allows them to deploy X-as-a-Service and maintain full access control and visibility at the same time.
Application Platform as a Service: This feature enables users to deliver their own catalog-based applications or VMware Cloud Marketplace-certified third-party cloud applications through the plugin App Launchpad VMware Cloud Director.
GPU as a Service: Utilizing Nvidia AI Enterprise, this feature provides support for GPU as a Service and delivers multi-tenant GPU services for customers who require high-performance compute for GPU-specific applications.
Secure cloud: The solution supports multiple security-centric features to deliver an enterprise-class cloud service, including NSX-T distributed firewalling, workload encryption, and integrated disaster recovery replication.

vCloud Director Benefits

VMware vCloud Director offers various benefits to its users. Some of these include:

The solution provides a highly efficient self-service model which consists of a virtual data center compute, network, storage, and security.
VMware vCloud Director offers its users multi-tenancy infrastructure with deep automation which facilitates their daily tasks.
The product is cost-efficient, as it is service-ready on its very first day and offers a high revenue from services.
Businesses can deliver services to their clients in a timely manner through this product, benefitting from its natively integrated solutions.
VMware vCloud Director provides users with high flexibility, as it allows businesses to stretch networks across virtual data centers globally.
The solution provides load-balancing capabilities, which facilitate the creation of new hybrid applications and digital transformation initiatives.

Reviews from Real Users

Ajit Y., a cloud architect at a computer software company, likes VMware vCloud Director because it is a stable, truly multitenant software and the go-to tool for infrastructure as a service.

Kashif F., a divisional engineer at National Telecom Corporatio, rates vCloud Director highly because the product can be used for infrastructure provisioning without using a platform service.

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

servicenow, TransAlta, NATS, Symantec

MicroStrategy, National Democratic Institute, and NYSE Euronext.

ServiceNow IT Operations Management vs. VMware Cloud Director