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ServiceNow IT Operations Management vs VMware Cloud Director comparison

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Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), Cloud Analytics (1st), Cloud Cost Management (1st)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
8th
Average Rating
8.2
Number of Reviews
37
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (8th), AIOps (4th)
VMware Cloud Director
Ranking in Cloud Management
6th
Average Rating
8.0
Number of Reviews
65
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2024, in the Cloud Management category, the mindshare of IBM Turbonomic is 6.1%, up from 6.1% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.8%, down from 2.4% compared to the previous year. The mindshare of VMware Cloud Director is 7.7%, up from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

JA
Feb 23, 2023
It helps us do everything we can to make a VM run optimally
Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume. We use NetApp storage on the backend for the big one. I didn't want to re-provision a new volume. I wanted a placement. If it can place my workload in CPU and memory, why can't it tell me the placement of my disk volumes to spread my IOPS instead of telling me to make another volume?
SA
Sep 16, 2022
Mostly reliable with a strong suite but is complex to set up
The solution is used primarily for operations management.  We had a lot of events and some of the things that have been done manually. Now, when an email is sent, it'll create a task, and your teams can handle it. Having Event Management, we create events and alerts, so everything is streamlined.…
Tim  Abboud - PeerSpot reviewer
Feb 2, 2024
Offers flexibility of handling workloads and good scalability
It fits well in larger groups but not necessarily in the managed service provider model. It optimizes the process for cloud structure, but it varies greatly from customer to customer. With the first implementation, we had networking issues with vCloud Director in multi-tenant cloud environments. But with more experience and our dedicated vCloud Director, it works fine now. We use it with NSX. Initially, I was concerned about future issues with NSX and vCloud Director. Thankfully, experts improved it, and it's getting better. However, networking is very sensitive in large vCloud Director deployments. My opinion is that our specific installation or storage configuration might have made it difficult to achieve optimal product placement.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We like that Turbonomic shows application metrics and estimates the impact of taking a suggested action. It provides us a map of resource utilization as part of its recommendation. We evaluate and compare that to what we think would be appropriate from a human perspective to that what Turbonomic is doing, then take the best action going forward."
"The solution has a good optimization feature."
"The notifications saying, "This is a corrective action," even though some of them can be automated, are always welcome to see. They summarize your entire infrastructure and how you can better utilize it. That is the biggest feature."
"Turbonomic has helped optimize cloud operations and reduced our cloud costs significantly. Overall, we are at about 40 percent savings, and we spend about three million a year just in Azure. It reduces the size of the VMs, putting them into the right template for usage. People don't realize that you don't have to future-proof a virtual machine in Azure. You just need to build it for today. As the business or service grows, you can scale up or out. About 90 percent of all the costs that we've reduced has been from sizing machines appropriately."
"The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center."
"On-premises, one advantage I find particularly appealing is the ability to create policies for automatic CPU and memory scaling based on demand."
"My favorite part of the solution is the automation scheduling. Being able to choose when actions happen, and how they happen..."
"The automation and orchestration components are definitely the best part, as you can tell it what it can do and when, and just let it be."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"The way this solution has helped us is that it improved our communication."
"I like the tool's discovery feature."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"You can improve integrations of the operation with the solution."
"It is easy to use and simple to learn."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"Has service mapping, impact management, metric intelligence and health of analytics."
"This is the go-to tool for anyone looking for standard out-of-the-box capabilities in a fully multitenant public cloud software that they can leverage to offer services to their customers."
"The most valuable features of the vCloud Director are global management, added services, and automation."
"The product's initial setup phase is easy."
"The initial installation and setup are very quick."
"Key enhancements include better synchronization with vCenter and increased reliability, ensuring stability during extensive usage and various actions."
"It has helped us develop a better way of selling services to customers, evolve from the typical housing, and make revenues for the Telefonica company."
"The most valuable feature of vCloud Director is virtualization."
"The most valuable feature of vCloud Director for me is its user-friendly UI, which is much easier compared to other platforms."
 

Cons

"There is an opportunity for improvement with some of Turbonomic's permissions internally for role-based access control. We would like the ability to come up with some customized permissions or scope permissions a bit differently than the product provides."
"Turbonomic can modernize the look and feel, making it more user-friendly to access and obtain information."
"Remove the need for special in-house knowledge and development."
"The deployment process is a little tricky. It wasn't hard for me because I have pretty in-depth knowledge of Kubernetes, and their software runs on Kubernetes. To deploy it or upgrade it, you have to be able to follow steps and use the Kubernetes command line, or you'll need someone to come in and do it for you."
"The way it handles updates needs to be improved."
"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."
"Recovering resources when they're not needed is not as optimized as it could be."
"There are a few things that we did notice. It does kind of seem to run away from itself a little bit. It does seem to have a mind of its own sometimes. It goes out there and just kind of goes crazy. There needs to be something that kind of throttles things back a little bit. I have personally seen where we've been working on things, then pulled servers out of the VMware cluster and found that Turbonomic was still trying to ship resources to and from that node. So, there has to be some kind of throttling or ability for it to not be so buggy in that area. Because we've pulled nodes out of a cluster into maintenance mode, then brought it back up, and it tried to put workloads on that outside of a cluster. There may be something that is available for this, but it seems very kludgy to me."
"The product needs to add a workflow insight tool."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Lacks the ability to do its own monitoring."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"The setup and deployment could be simplified, and the pricing could improve."
"Technical support needs to improve its skills and respond to queries faster."
"The initial setup is not straightforward; it can be complicated. The deployment can take one to two weeks."
"If I just need to look for something quickly, it's quite difficult to find it with the way it's set up now. They should make the search button better."
"If you have a deployed environment and lose it, you can't easily deploy it back with vCloud Director. Because of this reason, we don't have the data protection, disaster recovery, and container features."
"We use vCloud Director along with Terraform, and it's difficult to make them work together. It takes a long time to deploy virtual machines with Terraform in vCloud Director. For example, it can take about one or two hours to create 10 machines. It takes up a lot of our DevOps' and engineers' time in comparison to that with other solutions. This is an area that they should work on and improve."
"It could be more stable. We have had issues with multiple different versions."
"The solution's installation is difficult, and you need somebody with the solution's knowledge to do the installation."
"What could be improved in vCloud Director, particularly from the networking side, is its integration with other network devices. It also needs a more simplified installation because the process is a little bit complicated."
 

Pricing and Cost Advice

"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."
"I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault."
"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."
"The pricing and licensing are fair. We purchase based on benchmark pricing, which we have been able to get. There are no surprise charges nor hidden fees."
"What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training."
"In the last year, Turbonomic has reduced our cloud costs by $94,000."
"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."
"Everybody tells me the pricing is high. But the ROIs are great."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The solution offers yearly licenses and a subscription model for add-on features."
"It is expensive. It is around 10 Euros per server per month."
"The price of ServiceNow IT Operations Management is expensive."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The solution is costly compared to the products offered by its competitors."
"It is better than other solutions out there when it comes to cost."
"The solution's price is the market standard and depends on usage."
"It runs our company in the millions of rand every month."
"vCloud Director is priced higher than other solutions, such as Nutanix."
"I recommend using the Enterprise or Enterprise Plus licenses because they unlock all of the solution's capabilities."
"The license could be less expensive and we are on a perpetual license."
"On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing eight and a half to nine out of ten."
"I believe the pricing is reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
16%
Manufacturing Company
10%
Healthcare Company
6%
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
11%
Energy/Utilities Company
8%
Computer Software Company
22%
Financial Services Firm
11%
Government
8%
Comms Service Provider
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
The solution is costly compared to the products offered by its competitors.
What needs improvement with ServiceNow IT Operations Management?
The solution's subscription model could be improved.
Would you change anything about VMware vCloud Director if you could?
VMware vCloud Director works very well and there are not many things that I would like to see changed. However, a sin...
What is the biggest improvement you saw at your company after you started using VMware vCloud Director?
For my company, VMware vCloud Director noticeably increased operational efficiency. When I started working here a few...
Is vCloud Director convenient for building applications?
When it comes to building applications, vCloud Director offers you various methods to create cloud-ready ones. For e...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
vCloud Director
 

Learn More

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Interactive Demo

Demo not available
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Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
MicroStrategy, National Democratic Institute, and NYSE Euronext.
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Cloud Director and other solutions. Updated: September 2024.
800,688 professionals have used our research since 2012.