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ServiceNow IT Operations Management vs VMware Cloud Director comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (2nd), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (11th), AIOps (4th)
VMware Cloud Director
Ranking in Cloud Management
5th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
67
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of February 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.6%, down from 6.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.5%, down from 2.6% compared to the previous year. The mindshare of VMware Cloud Director is 7.3%, up from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
NiteshKumar1 - PeerSpot reviewer
Provides crystal clear dashboarding and allows you to manage and monitor your infrastructure
The overall dashboarding is very crystal clear. The ability to switch from one infrastructure to another infrastructure and get into detailed information, whether it is compute, storage network, or whatever. That helps you get a holistic view of the overall infrastructure running in your landscape. This also helps the leadership and management be aware of the right potential investment strategy by looking at the potential utilization. vCloud Director also provides ways and means through which you can make a prediction or a forecast of the infrastructure that would be needed in the future, depending on what you are currently running. That does not take away the fact that we have to be completely aware of our pipeline projects in our schedule so that you can plan your infrastructure requirements accordingly. vCloud Director provides multifold features that have been beneficial to the end users.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like Turbonomic's automation and AI machine learning features. It shows you what it can do, but it can also act on recommendations automatically. Integration with an APM system makes the AI/ML features truly effective. Understanding what the application is doing and the trends of application behavior can help you make real-world decisions and act on that information."
"I like Turbonomic's built-in reporting. It provides a ton of information out of the box, so I don't have to build panels for the monthly summaries and other reports I need to present to management. We get better performance and bottleneck reporting from this than we do from our older EMC software."
"Turbonomic can show us if we're not using some of our storage volumes efficiently in AWS. For example, if we've over-provisioned one of our virtual machines to have dedicated IOPs that it doesn't need, Turbonomic will detect that and tell us."
"Using this product helps us to reduce performance risk because it shows us where resources are needed but not yet allocated."
"It helps us get a consolidated view of all customer spending into a single dashboard, allowing us to identify opportunities to improve their current spending."
"Rightsizing is valuable. Its recommendations are pretty good."
"I only deal with the infrastructure side, so I really couldn't speak to more than load balancing as the most valuable feature for me. It provides specific actions that prevent resource starvation. It always keeps things in perfect balance."
"The automation and orchestration components are definitely the best part, as you can tell it what it can do and when, and just let it be."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It's easy to set up."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"I like the tool's discovery feature."
"The tool has a self-provisioning feature, which helps us manage projects easily. The solution is easy to use, secure, and reliable."
"We use the solution to connect clouds to different clouds."
"The product allows us to add or remove features."
"We consider it intuitive and user-friendly. It offers a variety of functions for the customer to control the networking, virtual workloads, disk snapshots, and all of vSphere's core features."
"Working with VMware has supported us especially in terms of building a very powerful cloud for our customers."
"I like the functionality that's available with Orchestrator. The platform stability stuff that I would be involved in worries me from the automation side because you have a lot less hands-on control of things. Price point, it kind of puts us off."
"The stability of the product is better than just 'good.'"
"We were using VMware, also combined with AirWatch and Boxer. We configured corporate emails on mobiles and used them for MDM applications on tablets, like the launcher."
 

Cons

"The management interface seems to be designed for high-resolution screens. Somebody with a smaller-resolution screen might not like the web interface. I run a 4K monitor on it, so everything fits on the screen. With a lower resolution like 1080, you need to scroll a lot. Everything is in smaller windows. It doesn't seem to be designed for smaller screens."
"I would love to see Turbonomic analyze backup data. We have had people in the past put servers into daily full backups with seven-year retention and where the disk size is two terabytes. So, every single day, there is a two terabyte snapshot put into a Blob somewhere. I would love to see Turbonomic say, "Here are all your backups along with the age of them," to help us manage the savings by not having us spend so much on the storage in Azure. That would be huge."
"I would like Turbonomic to add more services, especially in the cloud area. I have already told them this. They can add Azure NetApp Files. They can add Azure Blob storage. They have already added Azure App service, but they can do more."
"Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."
"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."
"Since the introduction of a HTML 5 based interface, our main - but minor - criticism of a less than intuitive operation managers' GUI would be the area of improvement."
"There is an opportunity for improvement with some of Turbonomic's permissions internally for role-based access control. We would like the ability to come up with some customized permissions or scope permissions a bit differently than the product provides."
"The GUI and policy creation have room for improvement. There should be a better view of some of the numbers that are provided and easier to access. And policy creation should have it easier to identify groups."
"ServiceNow IT Operations Management could be improved by providing more user customization options."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"Service mapping is pretty limited."
"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email."
"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"In version 6.7, compatibility to migrate VMs from a vCenter to vCloud Director had a problem. However, this has been solved in the newest version."
"Initially, the setup was complex."
"There didn't seem to be any type of integrated path on how to do the initial setup. There seemed to be different bits of paperwork or instructions available from various places. We always had to go looking for what to do next."
"vCloud Director's pricing is high. Its integration with open-source technologies is limited."
"The product installation process could be easier for new users as well."
"vCloud Director could use the vCenter database to store information. This way, we don't end up in a situation where we have things going out of sync."
"vCloud Director should include better billing options for businesses like mine or more options for customers to see their usage and billing situation regarding the usage of vCloud Director."
"The solution should integrate with other cloud systems such as Azure ARC and OpenStack."
 

Pricing and Cost Advice

"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."
"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."
"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."
"I'm not involved in any of the billing, but my understanding is that is fairly expensive."
"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."
"What I can advise is to trial the product, taking advantage of the Turbonomic pre-sales implemention support and kickstart training."
"Everybody tells me the pricing is high. But the ROIs are great."
"I consider the pricing to be high."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"The solution is costly compared to the products offered by its competitors."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The price of ServiceNow IT Operations Management is expensive."
"It runs our company in the millions of rand every month."
"The solution is costly, efficient, and robust versus alternative solutions."
"vCloud Director is an expensive solution."
"If one means a very bad price, and ten means a very good price, I rate the price as a five on a scale of one to ten."
"vCloud Director is priced higher than other solutions, such as Nutanix."
"My company has no problems with the pricing of the product as we got good discounts from VMware."
"It enables us to provision new clients more quickly."
"We are paying around $ 15,000 per month for vCloud Director, and it would be nice if it could be made cheaper."
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Top Industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
7%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Energy/Utilities Company
8%
Computer Software Company
20%
Financial Services Firm
12%
Government
9%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
Would you change anything about VMware vCloud Director if you could?
VMware vCloud Director works very well and there are not many things that I would like to see changed. However, a sin...
What is the biggest improvement you saw at your company after you started using VMware vCloud Director?
For my company, VMware vCloud Director noticeably increased operational efficiency. When I started working here a few...
Is vCloud Director convenient for building applications?
When it comes to building applications, vCloud Director offers you various methods to create cloud-ready ones. For e...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
vCloud Director
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
MicroStrategy, National Democratic Institute, and NYSE Euronext.
Find out what your peers are saying about ServiceNow IT Operations Management vs. VMware Cloud Director and other solutions. Updated: January 2025.
838,533 professionals have used our research since 2012.