Service and Support
WatchGuard Gateway AntiVirus customer service and support receives mixed opinions. Some find the support amazing and satisfactory, while others report low response rates. In China, a lack of direct presence results in limited help, relying on an agent with variable effectiveness. Training seems effective for many, reducing the need for ongoing assistance. Users requiring a license are satisfied when using assistance, though some do not find it necessary due to the ease of setup.
Deployment
WatchGuard Gateway AntiVirus setup is consistently described as easy and straightforward. Installation takes minutes, depending on the number of workstations, typically ranging from ten minutes for one machine to an hour for broader deployments. Users express no difficulty with the web interface, noting the ease of implementation and configuration. The default rules efficiently guide users without requiring detailed intervention, contributing to a seamless setup experience. Overall, ease of use is highly appreciated.
Scalability
WatchGuard Gateway AntiVirus shows varying feedback on scalability. Users appreciate its ability to handle file exceptions and accommodate small to large user bases. Some note limitations and performance issues that may affect scalability, while others rate it highly, benefiting from easy workstation and endpoint additions. The scalability is influenced by the number of devices and the firewall setup. Multiple organizations indicate ease of integration into different environments with varying user capacities.
Stability
WatchGuard Gateway AntiVirus is considered very stable by multiple users, with no significant issues over two years. It avoids service-related disruptions and functions without crashes, bugs, or glitches. While some mention issues with network stability, these appear related to specific environments. Users find it straightforward to upgrade and update, rating stability highly, often nine out of ten. The anti-virus is also praised for its simplicity and consistent reliability.