There are actually a lot of valuable features. Terracotta is a very good component that enables us to arrange data caching and look at the solid state. Also, the API gateway is a very good component that can handle relevant caching and integrations and also load permitting. There is a message term for this. There are many components that we are currently using and all of them are very important. Also, we will use the DPM for workflow management and digital user transformation in the future.
Senior Architect Manager at AXA COOPERATIVE INSURANCE
Handles relevant data caching and integrations
Pros and Cons
- "We can arrange data caching and look at the solid state. Also, the API gateway is a very good component that can handle relevant cachings and integrations, as well as and also load permitting."
- "We need more dashboards and reporting engines that can provide detailed information for management. In short, we need better analytics."
What is most valuable?
What needs improvement?
I think they need to improve the API gateway to be able to replace F5 for example. Also, handling the certificates and their implications with other applications needs some improvement.
We need more dashboards and reporting engines that can provide detailed information for management. In short, we need better analytics.
For how long have I used the solution?
We've been using this solution for one year.
What do I think about the stability of the solution?
It is stable, but it depends on the development team, not the platform itself. The platform itself is stable and has been used before by a lot of big companies and entities, but the old integration services are not related or tightly coupled with the platform itself. If you don't have good developers that can implement a good architecture or a good design, you will have issues.
Buyer's Guide
webMethods.io
February 2025

Learn what your peers think about webMethods.io. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,152 professionals have used our research since 2012.
What do I think about the scalability of the solution?
It is easy to scale. We can really scale it up. We have had no issues with this.
Right now, we have an establishment of one organizer per platform but our plan is to use it as the only, single point of integration. The entire enterprise, all applications through all departments, and all IT will use the platform.
We are planning to increase the usage of the platform continuously over the next five years.
How are customer service and support?
Currently, we have an incident open with them, but I think we need to give them more clarifications about it. There may be an issue with the product itself or perhaps it is from the implementation side. We couldn't reach a conclusion yet. We are supported 24 hours a day, it's full support.
Overall we are satisfied with the support because the main advantage is actually that you find someone to help you in time. Anything after is solvable; you will reach a solution. The ability to find someone dedicated is the main advantage.
Which solution did I use previously and why did I switch?
I have an establishment of the IT department and the solution team but we were migrating from an old architecture and old application integration. It wasn't a platform, but rather a mix of solutions including webMethods but an older version. Now we have migrated from this older version to our new version. But we are migrating among a different integration solution.
How was the initial setup?
Some parts were straightforward, but installing the platform was a little complex, especially since we use Linux instead of Windows. Opening ports, network restrictions, managing the network, and managing the users and components were all a little bit complex.
What about the implementation team?
We did it on our own here, in our company. We have installed it over about four environments: development, SIT, production, and pre-production. All of this has taken about one month to finish.
What's my experience with pricing, setup cost, and licensing?
It is expensive, but we reached a good agreement with the company. It is still a little bit expensive, but we got a better deal than the previous one.
What other advice do I have?
My advice is to put more focus on implementation rather than on the platform itself. This is more important than the platform because finding someone that knows how to fit the components is more important than having very good components that no one knows how to use.
I would rate this as eight out of ten, because of the scope we have already implemented. We didn't face many complex issues or troubles.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Integration Engineer at a consultancy with 51-200 employees
Integration Server and Universal messaging create an efficient development phase, enhance agility
Pros and Cons
- "It's obvious that the heart of the product lies here. It's comprised of all aspects of ESB (Enterprise Gateway, Adapter, TN, Java) and BPM (task, rules engine)."
- "t doesn't represent OOP very well, just a method and proprietary interface called IData."
What is our primary use case?
I've been developing with SAG webMethods in Telco industries for integrating provisioning (CRM) end-to-end Billing, BSS and OSS, Banks/Insurance/Finance integrating bancassurance, provisioning, Switching&Allocation and Government Instance (Oil and gas) integrating B2B oil company to government reporting.
How has it helped my organization?
Time effective by cutting down development time and resource efficient to developer burden, enhance agility and integration between end-to-end applications, platform
What is most valuable?
The Integration Server
It's obvious that the heart of the product lies here. It's comprised of all aspects of ESB (Enterprise Gateway, Adapter, TN, Java) and BPM (task, rules engine).
Universal Messaging
Universal Messaging is a Message Orientated Middleware product that covers JMS, MQTT, AMQP.
Universal Messaging design supports both broker-based and umTransport communication, and thus comprises client and server components. The server component has specific design features to support each of these classifications of client, as well as Scheduling and Triggers, Plugins, Federation, Clustering, and Low Latency IO.
What needs improvement?
The Java Service section, which is probably needs more different manners for a new developer. It doesn't represent OOP very well, just a method and proprietary interface for input parameter called IData, which consists of Maps (key, value). You can still be creating classes under the shared section of the methods. But also the documentation of webMethods Java API it doesn't cover much clarity for the usage
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
Regarding the Stateful session inbound to ESB (Integration Server). It seems that the Stateful session sometimes doesn't die out when the transaction is finished, but waits until the timeout expires (although quite often it doesn't even died even after timeout expires, which eventually would flooding the server).
What do I think about the scalability of the solution?
You have to buy another license for clustering named Terracotta which also had several different license, basically it was acting as a multicast and a cache, so if one of your node is processing something it would write into Terracotta, and then the other node would recognize some process going on so it wouldn't try to do the same processes which would be make double transaction for instance. It also can be use for data cache so you could have better performance fetching frequently data called rather than query it somewhere else e.g Database or REST Resources
How are customer service and technical support?
Around 6 on a scale of 1 to 10. They don't help much enough actually, if there's any bug we have to wait for another patching rather than get emergency help
Which solution did I use previously and why did I switch?
No, they won the PoC in the beginning. And mentioned as Leader in Gartner
How was the initial setup?
Quite complex in setting up the BPM environment, the UDDI service (Centrasite), and also the API Management. But nonetheless there's documentation for each product
What about the implementation team?
I've been in vendor/consultant so I have enough experience to do it my own in-house.
What was our ROI?
I never done the accounting, I'm an engineer ?
What's my experience with pricing, setup cost, and licensing?
I suppose webMethods aim for large-scale enterprises which is why the price is high, but with high output and better outcomes.
Some of the licensing is "component-ized," which is confusing to new users/customers.
Yet you can also choose between perpetual or periodically terms, in case you do not want to be bothered to buy another version once the newer version released you should consider periodic license.
Which other solutions did I evaluate?
Yes, TIBCO (was good enough IMHO) and Oracle Fusion Middleware (it's quite complicated IMHO).
What other advice do I have?
I have to say that all SoftwareAG products are tightly proprietary, which means you can't just download and install for study purposes or to play around with them. You have to call their partner/product representative just to download the trial, which is quite different from their competitors. That makes the product unfamiliar to mid-low enterprises.
Also, their products are "componentized" in terms of licensing and tightly coupled, which means that some components may be licensed while some are a prerequisite to other components. So it could be that you have to buy two to get one and a half (pretty amazing isn't). But overall it is a great product.
Another thing is that made me bit upset was that the certification/training in South East Asia (which is my region) is not "individual friendly," meaning that if you want to get developer certified, you have to join to one of their partner companies or bulk order.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
webMethods.io
February 2025

Learn what your peers think about webMethods.io. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
841,152 professionals have used our research since 2012.
Senior product Owner at Blackstone eIT
Comes with strong and powerful BPM
Pros and Cons
- "The tool helps us to streamline data integration. Its BPM is very strong and powerful. The solution helps us manage digital transformation."
- "webMethods.io needs to incorporate ChatGPT to enhance user experience. It can offer a customized user experience."
What is most valuable?
The tool helps us to streamline data integration. Its BPM is very strong and powerful. The solution helps us manage digital transformation.
What needs improvement?
webMethods.io needs to incorporate ChatGPT to enhance user experience. It can offer a customized user experience.
For how long have I used the solution?
I have been working with the product for ten years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
webMethods.io is scalable.
How are customer service and support?
webMethods.io's technical support is amazing. They have different mediums for communication, such as chatbots, emails, and phones. The response is based on the incident severity. They respond in a day even if the incident is of low severity.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used IBM Message Broker and Apache. The product is much easier, and you do not need to have extensive knowledge.
How was the initial setup?
webMethods.io's deployment is not difficult and can be completed in a few hours.
What was our ROI?
The tool is worth its money.
What's my experience with pricing, setup cost, and licensing?
webMethods.io is expensive. We have multiple components, and you need to pay for each of them.
What other advice do I have?
The product incorporates different layers of security, ranging from denial-of-service protection to IP denial and other features aimed at enhancing security. Given the importance of safeguarding information from exposure and unauthorized access, maintaining strong security measures is our key priority.
The solution focuses on low-code and zero-code approaches. This means users don't need extensive technical expertise. Instead, they can use drag-and-drop functionality. I rate it an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: partner
Integration Delivery Lead at a tech consulting company with 10,001+ employees
The solution provides synchronous and asynchronous messaging system, but its API management is slightly lagging
Pros and Cons
- "The synchronous and asynchronous messaging system the solution provides is very good."
- "Other products have been using AI and cloud enhancements, but webMethods Integration Server is still lagging in that key area."
What is our primary use case?
We use the solution for application-to-application integration and B2B integration.
What is most valuable?
The synchronous and asynchronous messaging system the solution provides is very good.
What needs improvement?
Other products have been using AI and cloud enhancements, but webMethods Integration Server is still lagging in that key area. It's very good as a standalone integration server, but it has to come up with more features in the cloud.
The solution's API management is slightly lagging, and its API policies could be improved.
For how long have I used the solution?
I have been using webMethods Integration Server for 13 years.
What do I think about the stability of the solution?
I rate the solution a six out of ten for stability.
What do I think about the scalability of the solution?
I rate the solution a seven out of ten for scalability.
How was the initial setup?
The solution's initial setup is easy for an experienced person, but a new person may find it difficult to set up everything. There are too many features and components. The setup could be easier if the solution could merge everything in one suit.
What's my experience with pricing, setup cost, and licensing?
The solution’s pricing is too high.
What other advice do I have?
The solution has impacted our system's scalability and ability because it is quite good and pretty fast.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Solution & Application Director at Delta Samudra Abadi
Works with API gateway services but installation is complex
Pros and Cons
- "I like the tool's scalability."
- "webMethods.io Integration's installation is complex. It should also improve integration and connectors."
What is our primary use case?
We use the solution in the API gateway services.
What is most valuable?
I like the tool's scalability.
What needs improvement?
webMethods.io Integration's installation is complex. It should also improve integration and connectors.
For how long have I used the solution?
I have been working with the solution for more than ten years.
How are customer service and support?
The tool's support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have used Apigee before webMethods.io Integration.
How was the initial setup?
The installation took about four to six weeks to complete. You don't need a big team to handle the deployment. We relied on one system architect to handle it. The tool's maintenance is also not difficult.
What's my experience with pricing, setup cost, and licensing?
webMethods.io Integration's pricing is high and has yearly subscription costs.
What other advice do I have?
This solution suits enterprises and I would rate it an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
Project Manager at Saneli-tech
It has strong API modules and portals, a straightforward setup, and is scalable and stable, but cost-wise, it's expensive
Pros and Cons
- "What I found most valuable in webMethods Integration Server is that it's a strong ESB. It also has strong API modules and portals."
- "As webMethods Integration Server is expensive, that's its area for improvement."
What is most valuable?
What I found most valuable in webMethods Integration Server is its strong ESB. It also has strong API modules and portals.
What needs improvement?
As webMethods Integration Server is expensive, that's its area for improvement.
For how long have I used the solution?
I've been using webMethods Integration Server for twenty years.
What do I think about the stability of the solution?
webMethods Integration Server is very stable as a product.
What do I think about the scalability of the solution?
webMethods Integration Server is a scalable product.
How are customer service and support?
I haven't contacted the technical support for webMethods Integration Server yet.
How was the initial setup?
The initial setup for webMethods Integration Server is straightforward. It's just a normal process, so on a scale of one to five, I'd give the setup a rating of four.
What's my experience with pricing, setup cost, and licensing?
webMethods Integration Server is expensive, and there's no fixed price on it because it has a point pricing model. You can negotiate, which makes it interesting.
What other advice do I have?
My company has a partnership with webMethods Integration Server.
My main advice to anyone looking to implement webMethods Integration Server is to figure out the governance target. You also want to aim for a good implementation, so you'll need to know your target.
My rating for webMethods Integration Server is seven out of ten because it could be more innovative and still needs more connectors or adapters.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Engineer at a tech services company with 10,001+ employees
Eases building of interfaces for developers and integrating with numerous applications
Pros and Cons
- "Application integration, business process integration, and B2B partner integration are valuable. But among these, I feel B2B partner integration is the most valuable. This module integrates two business partners and exchanges data through electronic data interchange messages in the form of specific standards, without any manual process needed."
- "I feel comfortable using this product with its ease of building interfaces for developers. This is a better integration tool for integrating with various applications like Oracle, Salesforce, mainframes, etc. It works fine in the integration of legacy software as well."
- "When migration happens from the one release to an upgraded release from Software AG, many of the existing services are deprecated and developers have to put in effort testing and redeveloping some of the services. It would be better that upgrade releases took care to support the lower-level versions of webMethods."
What is our primary use case?
The primary use of the webMethods platform is to communicate with multiple applications and integrate them. webMethods provides business process integration, B2B partner integration, and also uses Web services to connect software applications. My client acquired another company and we are integrating the partners of the acquired company with their clients, using various data communication standards like EDI, EDIFACT, and Rosettanet messages.
In my previous project we used it to bridge communications between a front-end application and the back-end, connecting them with Web services through SOAP requests and SOAP responses, using JMS queues and broker.
How has it helped my organization?
When my organization wanted to migrate the front-end applications from a Genesys framework to .NET for various security reasons, webMethods was used for ESB integration. At the time of migration, there was no work being done on the ESB side, which reduced developers' efforts and all the services were re-used as we used Web services to connect the front-end with mainframes.
When my business client acquired another business and we were integrating the services, as B2B uses standard communication messages, i.e. EDI, the work made the developers' task simpler, in handling all the interfaces.
What is most valuable?
All of the following three features provided by webMethods are valuable:
- Application integration
- Business process integration
- B2B partner integration
But among these, I feel B2B partner integration is the most valuable. This module integrates two business partners and exchanges data through electronic data interchange messages in the form of specific standards, without any manual process needed.
What needs improvement?
When migration happens from the one release to an upgraded release from Software AG, many of the existing services are deprecated and developers have to put in effort testing and redeveloping some of the services. It would be better that upgrade releases took care to support the lower-level versions of webMethods.
For how long have I used the solution?
One to three years.
What other advice do I have?
On a scale of one to 10, I would rate this product an eight. I feel comfortable using this product with its ease of building interfaces for developers. This is a better integration tool for integrating with various applications like Oracle, Salesforce, mainframes, etc. It works fine in the integration of legacy software as well.
I have been using this solution for two years and four months and I haven't had any difficulty using it for building the interfaces and connecting various business processes, once I had acquired basic knowledge of the solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Solution Delivery at Krungthai-AXA Life Insurance Public Company Limited
Good performance, is stable, and scalable.
Pros and Cons
- "The performance is good."
- "I would like the solution to provide bi-weekly updates."
What is our primary use case?
The primary use case of the solution is for our digital sale tool.
What is most valuable?
I really appreciate the form and application that indicate the API.
The performance is good.
What needs improvement?
I would like the solution to provide bi-weekly updates.
For how long have I used the solution?
I have been using the solution for seven years.
What do I think about the stability of the solution?
The solution is sustainable and stable.
What do I think about the scalability of the solution?
The solution is on the cloud therefore it is scalable.
What other advice do I have?
I give the solution an eight out of ten.
I recommend the solution to others.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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