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reviewer1979073 - PeerSpot reviewer
Integration Developer at a computer software company with 51-200 employees
Real User
Top 20
Helpful documentation, highly reliable, and responsive support
Pros and Cons
  • "The most valuable feature of the webMethods Integration Server is its reliability. It has a lot of great documentation from the service providers. Additionally, it is easy to use."
  • "This is a great solution and the vendor could improve the marketing of the solution to be able to reach more clients."

What is our primary use case?

I am using webMethods Integration Server for integrating services mainly, enterprise services bus (ESB). It is a platform for the integration of different systems.

The solution can be used in many industries and different IT systems, such as internal and external databases. We have many dedicated auditors for common projects.

What is most valuable?

The most valuable feature of the webMethods Integration Server is its reliability. It has a lot of great documentation from the service providers. Additionally, it is easy to use.

What needs improvement?

This is a great solution and the vendor could improve the marketing of the solution to be able to reach more clients.

For how long have I used the solution?

I have been using the webMethods Integration Server for approximately six years and I use it daily.

I use the latest version and sometimes older versions.

The solution can be deployed on the cloud or on-premise.

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What do I think about the stability of the solution?

The stability of the webMethods Integration Server is good.

What do I think about the scalability of the solution?

webMethods Integration Server is a scalable solution. There are Microsoft Windows and Linux versions available.

We have more than 10 customers using this solution.

How are customer service and support?

I have used the support from webMethods Integration Server and they have been helpful. The support was able to find the solution to my problems with a fix.

How was the initial setup?

The installation of the webMethods Integration Server is straightforward.

The length of time it takes for the implementation depends on the architecture and how many instances we need to install for the client. However, it typically takes a couple of days.

The implementation process starts with downloading a load that connects to the software. A server takes on the needed components, such as an integration server or universal messaging. You need to follow the integration steps.

What about the implementation team?

We do the implementation of the solution.

What's my experience with pricing, setup cost, and licensing?

There is a license needed to use the webMethods Integration Server.

What other advice do I have?

I would recommend this solution to others.

I rate webMethods Integration Server an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1979073 - PeerSpot reviewer
Integration Developer at a computer software company with 51-200 employees
Real User
Top 20
Great support, good adaptors and easy to use
Pros and Cons
  • "When it comes to the user interface, I'm already really used to it. I cannot say anything against it. For me, it's easy to use."
  • "For code version control, you need to use some external software."

What is our primary use case?

I'm using the product every day, and I'm working on many different projects. Most use cases are for using webMethods Integration Server as a middleware software or a middleware platform that is connecting to at least two different endpoints. It can be from one side, for example, database, web service, SAP, or any kind of connection, including Salesforce, and the other side can be the same. We are just establishing connections between these systems and doing some transformations and modifications of data in the Integration Server so it can be sent from one side to another.

How has it helped my organization?

Clients are mostly using it in order to connect some of their internal systems or to connect to some external systems and some other partner companies. Its benefit is that it's really useful for monitoring and tracking all the activities. And it's important, due to all the flows, all the data, go through this ESB, Enterprise Service Bus. 

What is most valuable?

The most important thing when using it is that there is a really good community from the producers, Software AG, and the Empower platform, where you can find almost every kind of error or problem that you face. You can find a solution right there in the community.

There is also typical support where you can create a ticket if you are not able to find the issue on your own. If it's something new, then they will approach you and help you in resolving it. 

The best features are these adapters. Software AG developed many different adapters for the usual databases, et cetera. I was not using Salesforce much. However, it's really handy that you have an adapter for these popular platforms. It's just plug-and-play.

When it comes to the user interface, I'm already really used to it. I cannot say anything against it. For me, it's easy to use.

When there is some issue or bug, they work on the development of that. And then, in the next release, they just fix it. I had a few situations when I faced some issues, and then I had to report them. Within the next three weeks, typically, it just gets fixed.

What needs improvement?

For code version control, you need to use some external software. It would be good to have it just built into the product so that you don't have to use anything external.

The interface could be modernized. 

For how long have I used the solution?

I've been using the solution for about five years. 

What do I think about the stability of the solution?

If it's set up properly and if you do it in a good way in large-scale organizations, you need to have a maintenance team that is doing the maintenance and support. If it's working properly and updated properly with the latest versions of updates, then there should be no issues with using it. It is reliable. One of the main benefits of Integration Server is that it is reliable.

What do I think about the scalability of the solution?

Our entire company uses the solution. There might be 100 people using it on a daily basis. 

Scalability is one of the main purposes of the product - scalability meaning that it can adapt to small customers, clients, and even to bigger systems and clients with a lot of data going through the Integration Server. 

How are customer service and support?

Technical support is really good. They are replying really quickly. In a day or two, you can get a response for your issue, or probably even quicker if you mark it as urgent. 

For me, it's fine. I had some contact with Software AG support. They wrote really helpful. And a few times we even had some meetings with screen-sharing sessions so they could help and see the issue. It was really nice. 

Which solution did I use previously and why did I switch?

I know there are a few really great options on the market; however, I do not have experience with them. 

How was the initial setup?

When it comes to deploying the Integration Server, you just need to follow the documentation, which is really good. The documentation created by Software AG for using and working with each of the products is really nice, and I'm satisfied with that. For the first time you use it, you need to install the Integration Server on Windows or Linux machine or whatever, and if you follow the steps via the documentation, it should not create any issues.

The deployment can be done by one person. It might take an hour or two.

If you are installing many Integration Servers in a cluster, then these things take time to configure the clusters and all other setups related to the network. That said, for the basic product, if you want to use it just for your own purposes, if it's just one instance, it does not take much of your time to get it up and running.

There isn't much maintenance needed after the solution is live. 

What about the implementation team?

The solution was deployed in-house. It's not rocket science. It's easy, and you can do it just by following the instructions. It's a really user-friendly installation.

What's my experience with pricing, setup cost, and licensing?

I'm working in the development part of the company. I'm not aware of the prices.

I would say it's an affordable product. When it comes to big organizations, it's for sure affordable.

What other advice do I have?

We are a Software AG partner.

I'm mostly using the latest version. I was using version 9.9 when I started. Then I was going through all the versions, including 10.1, 10.3, 10.5, and 10.7. Now, 10.11 is the latest one. However, I'm not sure that I started working on that one in any of my projects. 

We are a partner company of Software AG, the producer of webMethods.

New users should look for a list of references and companies that are using this product. 

For a large-scale organization, this is a must-have product. When it comes to Integration Server and the Enterprise Service Bus as the product which needs to be implemented in an organization, it has many benefits like properly monitoring, tracking, and controlling all the flows in the company and outside the company. It's a great product to have.

I'd rate the solution eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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Berniem Elfrink - PeerSpot reviewer
Solutions Architect at DXC Technology
Real User
Top 5
Stable solution that allows you to integrate with SAP
Pros and Cons
  • "Our use case is for integration factory for SAP. It is mostly for SAP integration."
  • "I am not satisfied with the solution because it takes too much effort to migrate and add new information. The migration could be easier."

What is our primary use case?

I am an integrator of the solution. Our use case is for integration factory for SAP. It is mostly for SAP integration.

The solution is deployed on-premise. We are one version 7.

What needs improvement?

I am not satisfied with the solution because it takes too much effort to migrate and add new information. The migration could be easier. There's a lot of rework that needs to be done if you go to a newer version.

For how long have I used the solution?

I have been using this solution for one year.

What do I think about the stability of the solution?

The solution is stable.

For supporting the solution and installing things, we have maybe 10 or so users. We have no plans to increase usage.

What do I think about the scalability of the solution?

The solution is scalable.

Which solution did I use previously and why did I switch?

Before using webMethods, I used a different cloud data migration solution for other customers. 

How was the initial setup?

It's a running system, so I haven't had any experience with the installations.

What's my experience with pricing, setup cost, and licensing?

The pricing is a yearly license.

What other advice do I have?

I would rate this solution 8 out of 10.

I would recommend this solution, but it is old fashioned.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
PeerSpot user
it_user1008537 - PeerSpot reviewer
Regional Integrated Platforms Tech Lead at a insurance company with 10,001+ employees
Real User
Stable, straightforward to set up, and flexible in terms of pricing
Pros and Cons
  • "The most valuable feature is stability."
  • "Technical support is an area where they can improve."

What is our primary use case?

This product is used for application integration. I have implemented this solution for many clients across the world.

What is most valuable?

The most valuable feature is stability. 

What needs improvement?

We have been experiencing problems with using Terracotta for clustering, which is something that they should improve.

Technical support is an area where they can improve.

For how long have I used the solution?

I have been working with this product for approximately 15 years. The organization that I am currently with has been using it for about five.

What do I think about the stability of the solution?

This is a stable product. The Universal Messaging component had some issues with stability, although they have now been fixed. Over that time, they disappointed the customers for about two years.

What do I think about the scalability of the solution?

We had some issues with clustering as we were trying to scale. We are using Terracotta and it gave us some problems.

How are customer service and technical support?

The technical support team pays attention to our issues but at the same time, they don't seem to have an in-depth technical background. 

Which solution did I use previously and why did I switch?

We still using IBM MQ today, although these are legacy integrations.

I have just recently started learning about MuleSoft, personally. From my research, I find that MuleSoft is better in terms of their cloud strategy.

How was the initial setup?

The initial setup is not complex. I would say that it is straightforward.

What's my experience with pricing, setup cost, and licensing?

The vendor is flexible with respect to pricing.

What other advice do I have?

I have found that the home-grown products from this vendor always do pretty well, but when they acquire new products from third-parties, there has been some disappointment.

Overall, this is a pretty good product. In fact, my only real complaint is about support.

I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1650207 - PeerSpot reviewer
Chief Operating Officer at a non-profit with 11-50 employees
Real User
Intuitive with a great Software AG Designer but the initial setup is hard
Pros and Cons
  • "The Software AG Designer has been great. It's very intuitive."
  • "The Software AG Designer could be more memory-efficient or CPU-efficient so that we can use it with middle-spec hardware."

What is most valuable?

The Software AG Designer has been great. It's very intuitive.

What needs improvement?

The development tools need to be improved. They aren't very effective for us to use as the requirement to use the Software AG Designer is quite big. Sometimes our developer doesn't have a really high-end spec laptop or desktop computer. They sometimes have trouble opening the Software AG Designer to develop something.

The Software AG Designer could be more memory-efficient or CPU-efficient so that we can use it with middle-spec hardware. That would be a great improvement for us in development.

For a new user, the initial setup is hard. 

The quality of the message queuing could be improved. In webMethods they have something called Universal Messaging. Future modules could be included in the Integration Server for different queuing. Currently, they have the basic queuing for messaging. Maybe in the future, they can have built-in different priority queuing to make it a lot faster.

For how long have I used the solution?

I've been using the solution for about three months. It hasn't been that long just yet.

What do I think about the stability of the solution?

We are still in development and trial. We didn't reach the point of production where we could really gauge its reliability and therefore we didn't really know how stable it is. We're still in the early stages.

Which solution did I use previously and why did I switch?

We used to use Red Hat, however, I was not fully in charge of that Red Hat project. I can't speak to any particulars. We didn't really switch. It was a requirement from the existing client to use webMethods as they already had webMethods since version 9.5 and wanted to continue with it.

How was the initial setup?

The initial setup is hard for an early learner like me. It's quite difficult as we were presented with too many features and we didn't really know what was going to be installed.

For example, when we tried to install Integration servers, we had so many other features that needed to be installed, and we don't really know what that was about. By the time we try to install, we forgot to install some other items, such as JDBC for the database. At that point, we needed to install it again. Overall, it's kind of hard for us to use the initial setup.

What's my experience with pricing, setup cost, and licensing?

I'm not really familiar with the commercial side. I don't really know about pricing as I'm only on the operations side.

What other advice do I have?

I'm only a vendor for the customer that already has this operating.

I'd rate the solution at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1650207 - PeerSpot reviewer
Chief Operating Officer at a non-profit with 11-50 employees
Real User
Good operational capabilities
Pros and Cons
  • "Operationally, I consider the solution to be quite good."
  • "The installation process should be simplified for first time users and be made more user-friendly."

What needs improvement?

I must be blunt. The solution is really hard to use, as the manual and documentation fail to provide proper explanations, especially to people who are first time users of webMethods, Software AG. I struggle with the installation. I sometimes think that the Integration Server is fine and that I had no problem with the API gateway, only to find myself having to redo this, as I lack a dedicated person who can instruct us on installation. I must rely on the Software AG forum. 

The installation process should be simplified for first time users and be made more user-friendly. 

For how long have I used the solution?

I started using webMethods Integration Server around a month ago. 

How are customer service and technical support?

I do not have the privilege of contacting technical support, so I try to make use of the information on the internet to self-learn. 

Which solution did I use previously and why did I switch?

Prior to webMethods Integration Server, we worked with TIBCO BusinessWorks. This we did for another client. As some of the prospect companies already use webMethods Integration Server, we decided to undertake learning its use. 

How was the initial setup?

The installation process should be improved for first time users, as it is quite difficult, and it should be made more user-friendly. 

What's my experience with pricing, setup cost, and licensing?

I cannot comment on the pricing, as this is in the purview of my boss, from whom I received access to download the product. My role is solely to explore the solution's capabilities. 

What other advice do I have?

There are five people, myself included, who are involved in learning about the solution for the initial project. 

A person who plans to use the solution should purchase a license or subscription, so that he will have someone to instruct him on its use. Operationally, I consider the solution to be quite good. I am referring to the PSR involving the middle integration service development. All the features seem to be there, including SSIS, SQL Server Integration Service and UI. There is a need for much scripting of it. On the development side, webMethod is quite good.

As the solution is good overall, I rate it as an eight out of ten. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joao Caseiro - PeerSpot reviewer
Project Manager at Novabase
Real User
Top 20
User friendly with great internal services; new interfaces easily constructed
Pros and Cons
  • "It's easy to construct new interfaces like apps and client portals."
  • "Rules engine processes and BPM processes should be improved."

What is our primary use case?

We use this enterprise integration application to support web service portals, B2B processes. I'm a consultant and we are customers of webMethods.io.

What is most valuable?

The internal services that they provide make it easy to work with. It's easy to construct new interfaces like apps, client portals, and so on because they consume the portal services that we provide.

What needs improvement?

I think rules engine processes and BPM processes should be improved. I think they must accommodate the future of the communication between systems and that is related to web services and the like. 

For how long have I used the solution?

I've been using this product for 20 years. 

How are customer service and technical support?

The support is at a medium level of satisfaction. 

How was the initial setup?

The initial implementation was straightforward but then there are multiple requests that follow and that may be more difficult. WebMethods is used to provide services to the portal. Users don't directly use our platform; they use the platform that uses our platform and in that sense we probably have about 1,000 users. We don't have plans to increase usage for now. 

What other advice do I have?

My advice is to pay attention to the human resources because it's difficult to have senior consultants in all areas, it's rare. There aren't many good, experienced consultants in the market. 

I rate this solution an eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user831792 - PeerSpot reviewer
IT Delivery Manager at a financial services firm with 10,001+ employees
Real User
The Insight feature is valuable as a monitoring and debugging tool
Pros and Cons
  • "Best feature is Insight for monitoring, and as a debugging tool. It has saved us a lot of time during crisis situations."
  • "The product needs to be improved in a few ways. First, they need to stabilize the components of the whole platform across versions. Also, they should stop replacing old components with brand new ones and, rather, improve by evolution."

What is our primary use case?

Primary use case is to provide ESB for legacy and SOA services, Business Process Management with BPMS and API Gateway for external partners.

How has it helped my organization?

We moved from EAI to SOA architecture while moving to webMethods. Both of these decisions made the reusable services approach available across the organization.

What is most valuable?

Best feature is Insight for monitoring, and as a debugging tool. It has saved us a lot of time during crisis situations.

What needs improvement?

The product needs to be improved in a few ways. First, they need to stabilize the components of the whole platform across versions. Also, they should stop replacing old components with brand new ones and, rather, improve by evolution.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues with stability.

What do I think about the scalability of the solution?

No issues with scalability.

How is customer service and technical support?

Average. No super-fast responses, no problems ultimately in resolving, and also no long, unresolved issues.

How was the initial setup?

Complex, regarding previous architecture and full SOA stack deployment.

Which other solutions did I evaluate?

Microsoft BizTalk, JBoss SOA.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Alfred Curtis - PeerSpot reviewer
Alfred CurtisSenior MIS Consultant at a tech services company with 10,001+ employees
Real User

Thank you for the insightful post.

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Updated: October 2024
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