This product is used for application integration. I have implemented this solution for many clients across the world.
Regional Integrated Platforms Tech Lead at a insurance company with 10,001+ employees
Stable, straightforward to set up, and flexible in terms of pricing
Pros and Cons
- "The most valuable feature is stability."
- "Technical support is an area where they can improve."
What is our primary use case?
What is most valuable?
The most valuable feature is stability.
What needs improvement?
We have been experiencing problems with using Terracotta for clustering, which is something that they should improve.
Technical support is an area where they can improve.
For how long have I used the solution?
I have been working with this product for approximately 15 years. The organization that I am currently with has been using it for about five.
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What do I think about the stability of the solution?
This is a stable product. The Universal Messaging component had some issues with stability, although they have now been fixed. Over that time, they disappointed the customers for about two years.
What do I think about the scalability of the solution?
We had some issues with clustering as we were trying to scale. We are using Terracotta and it gave us some problems.
How are customer service and support?
The technical support team pays attention to our issues but at the same time, they don't seem to have an in-depth technical background.
Which solution did I use previously and why did I switch?
We still using IBM MQ today, although these are legacy integrations.
I have just recently started learning about MuleSoft, personally. From my research, I find that MuleSoft is better in terms of their cloud strategy.
How was the initial setup?
The initial setup is not complex. I would say that it is straightforward.
What's my experience with pricing, setup cost, and licensing?
The vendor is flexible with respect to pricing.
What other advice do I have?
I have found that the home-grown products from this vendor always do pretty well, but when they acquire new products from third-parties, there has been some disappointment.
Overall, this is a pretty good product. In fact, my only real complaint is about support.
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lead Developer - webMethods, Oracle SOA Suite at American Electric Power
Easier admin and simple to learn for Java users
What is our primary use case?
- Traditional ESB solutions using multiple adapters
- API development and management.
How has it helped my organization?
- The time to market is relatively less.
- It's simple to learn for Java users.
- Its administration is easier.
- Extensive toolset: out-of-the-box libraries support.
- DevOps could be better.
What is most valuable?
- API development
- Traditional ESB development
- B2B development.
What needs improvement?
- DevOps support
- Java services debugging.
For how long have I used the solution?
More than five years.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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March 2025

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Technical Director at Ecom Software Inc
webMethods is a reliable solution but a bit expensive
Pros and Cons
- "With webMethods, the creation of servers and the utilization of Trading Networks facilitate B2B integration. It resolves any related issues effectively."
- "Perhaps in the area of Microservices, where I think Trading Networks could benefit from some improvements."
What is our primary use case?
Customers use it for B2B integration, such as exchanging EPI or EDR documents, as well as settlement documents.
How has it helped my organization?
With webMethods, the creation of servers and the utilization of Trading Networks facilitate B2B integration. It resolves any related issues effectively.
What needs improvement?
Perhaps in the area of Microservices, where I think Trading Networks could benefit from some improvements.
For how long have I used the solution?
We have experience in webMethods for 20 years. We have a lot of experience using Trading Networks for B2B integration. Our customers also use Trading Networks for B2B integration.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and support?
The customer service and support team has been good.
How would you rate customer service and support?
Neutral
How was the initial setup?
The setup is easy. Moreover, it is easy to maintain.
What was our ROI?
The feedback we receive indicates that the value they derive from webMethods surpasses the cost.
What's my experience with pricing, setup cost, and licensing?
Trading Networks is high priced and quite expensive.
What other advice do I have?
Our customers use this solution because it is well-known to them, so they choose Trading Networks when they require B2B integration.
I would definitely recommend using this solution. Overall, I would give this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Senior Integration Developer at ROP
Document management solution that is stable and assists us in integrating with our system's main frame
Pros and Cons
- "Currently, we're using this solution for the integration server which helps us to integrate with the mainframe."
- "This solution could be improved by offering subscription based licensing."
What is most valuable?
Currently, we're using this solution for the integration server which helps us to integrate with the mainframe.
What needs improvement?
This solution could be improved by offering subscription based licensing.
For how long have I used the solution?
We have been using this solution since 2012.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution.
How was the initial setup?
I would rate the initial setup of this solution a three and a half out of five.
What's my experience with pricing, setup cost, and licensing?
I would like to have training for my team members, but the training offered is a little bit expensive.
Which other solutions did I evaluate?
When we started using this tool, we compared it with different tools like IBM message broker and Method.
What other advice do I have?
Some who consider this solution often avoid it due to its price. Overall, webMethods offers a good user experience and is easy to use for our company.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Expert at a financial services firm with 1,001-5,000 employees
Mature and well established but has a complex setup
Pros and Cons
- "The stability is good."
- "We'd like for them to open up to a more cloud-based solution that could offer more flexibility and maybe a better rules engine or more integration with rules engines."
What is our primary use case?
We have some common services, like REST-based services. We have applications, general social services, and application services. We'll use the solution as a utility to share across the applications selected.
What is most valuable?
When an organization is, for example, a bank, it can't use an open-source solution - even though open-source solutions are providing more current features. They need to go for a vendor-based solution like this product.
It's a well-settled, mature platform.
The stability is good.
It can scale.
What needs improvement?
We'd like for them to open up to a more cloud-based solution that could offer more flexibility and maybe a better rules engine or more integration with rules engines. The rules should also be more centralized.
We'd like to see more documentation. We feel like we may be missing some things and would like some documentation to lay out the entire product better. We need better use cases. They don't offer many examples to showcase their product's capabilities.
For how long have I used the solution?
I've used the solution for more than a decade. It's been 12 to 14 years at this point.
What do I think about the stability of the solution?
The solution is very stable. They have the flow language. We've been using it since version 6.0 and we haven't had any major issues. It's pretty seamless.
What do I think about the scalability of the solution?
For what we need, it scales quite well. We don't have to worry about having to scale too large as our organization, a bank, is not a very big bank. That said, scalability has never been a problem.
It's a solution that is generally used by the IT department, not everyone in the company. Maybe between five and ten people use it in total.
How are customer service and support?
We have to use technical support sometimes. We do, for example, during migrations. We incorporated a business process from webMethods. We are now changing the process in terms of where we were using the database to control the business processes. It is more or less now using the RED METHODs PPM. When changes need to happen we contact them and work with them.
While they do help, the documentation could be better.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very simple and very straightforward.
That said, open-source solutions are easier. However, we like to have a contractor come in and take care of everything.
Everything to be set up must be done carefully and properly. Certain changes cannot be incorporated so easily. There might be certain dependencies across certain applications. We take a pretty careful approach every time we are migrating.
What about the implementation team?
We had a third-party assist us with the implementation. It makes everything very easy.
What's my experience with pricing, setup cost, and licensing?
I'm a user of the application. I don't directly handle the licensing.
What other advice do I have?
I'd warn potential users that, if you get into the ESB sort solution, once you get into it, coming out of it is very difficult. The dependencies are very high and you are running it in the middle of your architecture. It becomes something you have to budget for and allocate every year.
I'd rate the solution a seven out of ten due to the complicated installation process.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at DXC Technology
Stable solution that allows you to integrate with SAP
Pros and Cons
- "Our use case is for integration factory for SAP. It is mostly for SAP integration."
- "I am not satisfied with the solution because it takes too much effort to migrate and add new information. The migration could be easier."
What is our primary use case?
I am an integrator of the solution. Our use case is for integration factory for SAP. It is mostly for SAP integration.
The solution is deployed on-premise. We are one version 7.
What needs improvement?
I am not satisfied with the solution because it takes too much effort to migrate and add new information. The migration could be easier. There's a lot of rework that needs to be done if you go to a newer version.
For how long have I used the solution?
I have been using this solution for one year.
What do I think about the stability of the solution?
The solution is stable.
For supporting the solution and installing things, we have maybe 10 or so users. We have no plans to increase usage.
What do I think about the scalability of the solution?
The solution is scalable.
Which solution did I use previously and why did I switch?
Before using webMethods, I used a different cloud data migration solution for other customers.
How was the initial setup?
It's a running system, so I haven't had any experience with the installations.
What's my experience with pricing, setup cost, and licensing?
The pricing is a yearly license.
What other advice do I have?
I would rate this solution 8 out of 10.
I would recommend this solution, but it is old fashioned.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
IT Delivery Manager at a financial services firm with 10,001+ employees
The Insight feature is valuable as a monitoring and debugging tool
Pros and Cons
- "Best feature is Insight for monitoring, and as a debugging tool. It has saved us a lot of time during crisis situations."
- "The product needs to be improved in a few ways. First, they need to stabilize the components of the whole platform across versions. Also, they should stop replacing old components with brand new ones and, rather, improve by evolution."
What is our primary use case?
Primary use case is to provide ESB for legacy and SOA services, Business Process Management with BPMS and API Gateway for external partners.
How has it helped my organization?
We moved from EAI to SOA architecture while moving to webMethods. Both of these decisions made the reusable services approach available across the organization.
What is most valuable?
Best feature is Insight for monitoring, and as a debugging tool. It has saved us a lot of time during crisis situations.
What needs improvement?
The product needs to be improved in a few ways. First, they need to stabilize the components of the whole platform across versions. Also, they should stop replacing old components with brand new ones and, rather, improve by evolution.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
No issues with stability.
What do I think about the scalability of the solution?
No issues with scalability.
How is customer service and technical support?
Average. No super-fast responses, no problems ultimately in resolving, and also no long, unresolved issues.
How was the initial setup?
Complex, regarding previous architecture and full SOA stack deployment.
Which other solutions did I evaluate?
Microsoft BizTalk, JBoss SOA.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Architect at a tech services company with 10,001+ employees
Reports and dashboards give management a big picture of the integration usage and potential bottlenecks
Pros and Cons
- "It frankly fills the gap between IT and business by having approval and policy enforcement on each state and cycle of the asset from the moment it gets created until it is retired."
- "Rapid application development has to be considered, especially for UI, where user interference is crucial."
What is most valuable?
CentraSite for governance and life cycle management. It frankly fills the gap between IT and business by having approval and policy enforcement on each state and cycle of the asset from the moment it gets created until it is retired.
How has it helped my organization?
It becomes the only integration platform through which any external/internal data exchange does any web services. Below are more details:
- There are many projects in the organization which need data from external entities and all integration endpoints implemented using webMethods integration platform.
- Departments in the organization currently understand what to exchange and in what type by having an enterprise data model in webMethods integration platform.
- Business users are involved in any integration as approvals have to take place throughout the lifecycle of the service.
- Reports and dashboards give management a big picture of the integration usage and potential bottlenecks.
What needs improvement?
Rapid application development has to be considered, especially for UI, where user interference is crucial.
For how long have I used the solution?
Eight years using the following different product versions:
- webMethods API Management platform – CentraSite, Mediator, API Portal, API Gateway
- webMethods Integration Server
- webMethods Universal Messaging
- Terracotta In-Memory
- webMethods Business Process Management
- webMethods Optimize for Process
What do I think about the stability of the solution?
No.
What do I think about the scalability of the solution?
No.
How are customer service and technical support?
Good as long the support request is clear and justified.
Which solution did I use previously and why did I switch?
Yes, Adobe LiveCycle ES4. Adobe LiveCycle is superior when it comes to UI and process development, whereas, the integration capabilities are less compared to webMethods.
How was the initial setup?
Complex. Lots of configuration parameters have to be set to guarantee a solid platform. Some of these parameters are not mentioned in the product documentation!
What's my experience with pricing, setup cost, and licensing?
Always plan five years ahead and don’t jeopardize the quality of your project by dropping items from the bill of materials.
Which other solutions did I evaluate?
No.
What other advice do I have?
- Requirements for API life cycle model should be gathered carefully.
- Consider SOA governance and don’t impose lots of policies that restrict the visibility of assets/services.
- Always consider an enterprise data model for service integration and business processes.
- Define potential KPIs for process optimization during the process definition phase, not during the implementation.
- Consider In-Memory while clustering the servers and developing services.
- Consider an asynchronous integration pattern to guarantee the delivery.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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Thank you for the insightful post.