What is our primary use case?
While I do not recall exactly which version of webMethods.io Integration we are using, I believe it to be 10 or 12.
We use the solution in respect of eight or nine integrations that we did with the different applications.
What is most valuable?
Oracle's self-service capabilities, of which we make extensive use, is the most valuable feature.
What needs improvement?
The products, at the moment, are new and there should perhaps be support for the older version of the protocols. While I know that they have the new versions, which are actually needed, I don't believe they have that capacity when it comes to any integration with older systems. This is because I believe us to be more advanced nowadays, with what they are doing for the roadmap of new technologies.
What do I think about the stability of the solution?
The solution is very stable and we have had no issues with it thus far, two years running.
What do I think about the scalability of the solution?
The solution is, for sure, scalable and can go to containers and dockers. I believe this to be the plan for the moment.
How are customer service and support?
I found the technical support to be very good. Although we implemented during the pandemic, us being in need of the resources from a side KSA, we did not face any difficulty, as the resources are available locally. Also, we were able to do the implementation during the peak of the pandemic.
How was the initial setup?
We had a very good implementation engineer, so the deployment was very straightforward, nothing complex. Once the input and output signatures are aligned between the systems, everything is as it should be.
What about the implementation team?
The number of people needed for maintenance will vary with the features one is using. We use features which may require two to three people. The same holds true with implementation.
What was our ROI?
While I have yet to calculate a return on investment, I have definitely seen one. Owing to the number of users, I would say that it is huge. This is because we have used it for self-services, something which is very productive.
In the past, we dealt with paperwork, but we now use the solution to digitize everything. We use it as a platform towards the goal of digitization, which was the whole point of the project itself.
Which other solutions did I evaluate?
In the past, we had Oracle ESP and we replaced that with Software AG. Contractually, it was Oracle ESB, at which point we got the change request to switch over to Softwares AG webMethods.
What other advice do I have?
I feel the solution provides a very good platform for interconnectivity between the applications, beyond what most users have, which is point-to-point connectivity. This is a good platform for doing multipoint connections and allows one to use the APIs in multiple ways for a variety of purposes and services. It also has caching features, which greatly allows one to cache the data. It has so many caching mechanisms for speeding up the data towards the users.
This saves the user from having to go to the backend to retrieve the data, as it is available on the ESB, something which is cached and can be released to the user. This saves time going to the backend.
I rate webMethods.io Integration as a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.