WhatsUp Gold Reviews

We use it for network discovery. It is just one of the features it provides, but it's basically the only feature we use.

I haven't explored all of the features.

The user interface is good enough.

We use it for network discovery but it's not really good enough. We can never achieve or get a good picture of the network topology.

There are inconsistencies in advertisement and how much it can do in network discovery. It doesn't do what it indicates it will do. I would like a deeper description of the solution and how they achieve it.

What is advertisement phrases is not reality and we cannot achieve it.

We need more customization. It's all about customization.

I would like to see more features that clearly describe how they are going to discover a node on the network. 

Also, we would like to know the probabilistic information. For example, to know that the methods, in general, allow discovery of up to some percentage of nodes. We used different settings from what they provide, but we were never close to getting a network topology that we expected to get.

It would be nice to have the ability to identify devices with multiple network interfaces.

I have been using WhatsUp Gold for the last year.

We are using version 19.2.0.

It's a stable solution.

We have not explored the scalability as we don't need it.

We have approximately five users.

We don't have plans to increase usage.

We have a paid version of this solution but have never contacted technical support. We haven't needed to.

I was not involved with the initial setup. It was done by my colleague and he never complained that it was difficult.

I don't have information on the pricing. I know that it's a paid version, but I don't have any details.

The decision on whether we will continue to use this solution or not is up to our manager, but in terms of projects, I don't think that we will continue to use this solution. It will be dropped.

I would rate WhatsUp Gold an eight out of ten.

The primary use case is just for monitoring the host servers, the virtual machines, the network equipment, and the storage. It covers all the basics.  

Probably the only sorta valuable part of the product is that it is stable, easy to work with, and covers the basics. But there is a lot more downside to it in my opinion than up.

Honestly, I do not particularly like WhatsUp Gold. I think we should get rid of it. It is so old. It has not been upgraded in about six years. The interface looks like something from the nineties.  

I am quite used to using the Paessler AG product. That is PRTG (Paessler Router Traffic Grapher) and the two have little in comparison. It could be improved by being more like PRTG.  

If WhatsUp were going to work on updating the product, I would like to see some improvements in the interface. The dashboards could be a lot better.  

The company that I work for has been using WhatsUp Gold quite a lot more for the past few years but they have had it as a solution for the past 10 years. I have only been in the company for about six or seven months.  

One thing good about WhatsUp Gold is that it is fairly stable.  

We have got about five or six people working with it right now. Their roles are mostly system administrative staff. It is used daily in our current situation.  

When I first started, I did contact the technical support team to see whether I could get the new version of the product, but no one ever even bothered to reply. So obviously the technical support could be also improved.  

I have used a few of the different monitoring solutions at different companies. PA Server Monitor was one that I used and that was by Power Admin. I used to work with PRTG (by Paessler AG). It is quite a good product. Spiceworks is another one I used.  

If we are talking about a comparison between the ones I have already used and WhatsUp Gold, PRTG is a better product. It is the best one I have used out of all of them. I would be interested in moving to that instead of WhatsUp Gold.  

I have got a few virtual machines on it that I use myself. It is not a very complicated product. It is a bit clunky and takes more steps than it should do, but it is not difficult to set up and use.  

It takes approximately 10 minutes to set up. It does not require a lot of maintenance. It has been on-premises so it is not exposed to the internet and because of that it is not much of a risk. But maintaining it is just a long way down the priority line at the moment.  

I would not recommend WhatsUp Gold to people who were considering it as a solution. On a scale from one to ten where one is the worst and ten is the best, I would rate WhatsUp Gold as a four or five. Really, it is a four-out-of-ten.  

We are a distributor for this solution, and our clients use it to monitor network devices and applications. For example, they monitor switches, routers, and Brouters. We provide demonstrations and POCs for this solution to potential customers.

This automatic monitoring feature helps us to be proactive. We no longer have to manually search for problems because we are alerted when something in the network goes down. Once an alert is received, the appropriate action is taken. This might include forwarding it to first level support, second level support, or sending a message.

The most valuable feature is definitely the map layout. You can have a customized mapping for all of your network devices, and you can monitor them. When you get a red sign then you know that something is wrong, and you can find and resolve the problem.

The are some bugs, as well as some features that need to be improved and developed further.

This product is quite stable, provided that you have the correct server requirements. From time to time they release new updates, such as a service pack.

The scalability of this solution is quite good.

We have several clients, and our largest one is a hotel with four to five branches around the country. We currently have approximately five hundred network devices being monitored.

I am really happy with the product, support-wise.

We handle the first level of support for our customers. If it is an issue that I cannot resolve then I open a ticket with the vendor directly to the second level of support. My only complaint is the sometimes it takes a long time to respond, where I can normally expect an answer in twenty-four to forty-eight hours. 

We offer PRTG Network Monitor as an alternative solution to our customers, some of whom choose this because of the lower cost.

The initial setup for this solution is pretty straightforward.

The deployment is quite easy, provided that you have set your SNMP credentials.  You complete your mapping and you can finish your deployment in ten minutes.

We handle the deployment of this solution for our clients.

The pricing for this solution has gone up quite recently, which has led some of our customers to buy an alternative product.

There are different versions of WhatsUp Gold, including the premium and standalone versions. The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive. The licensing fees are normally billed on a yearly basis.

My advice is to try out and use the evaluation version, which is free for thirty days. In case you encounter an issue then the support is there.

If you have made the decision to buy the product then I would suggest purchasing it from a certified WhatsUp Gold partner. 

We use the solution on a daily basis and I am happy with it, but no product is perfect.

I would rate this solution a nine out of ten.

We are using it to make sure that devices, services, and network paths are available.

Auto scanning is most valuable. It looks for rogue devices on your network.

The new release cadence needs to be improved. It takes a while for them to add new features and functionality. There should be a quicker turnaround with new versions.

I've been dealing with it for 22 years.

It is very stable.

It is made for small and medium businesses. It does have a scalability problem with using it in enterprise situations.

Their tech support is very good.

It is very straightforward. You just put in credentials, and it goes out and does its thing. It is very easy to use, especially when you have few employees.

It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it.

I would give it an eight out of 10.

Our primary use case is for network and application monitoring. 

We've been using it for many years and we use it typically for early warning. It notifies customers of problems prior to failure.

The threshold alerting is the most valuable feature.  

The user interface has room for improvement.  

I would like to see them do an enhancement to the application monitoring. A lot of other products do better application monitoring so they should do some improvements to the application monitoring.

I would rate it an eight out of ten. 

The stability is good. 

It has good scalability. We have over 20 users using this solution and five customers who have deployed it. In terms of devices, there are probably 8000 devices and we have plans to continue expanding the usage. 

Technical support is good. 

The initial setup was straightforward. The deployment was quick. It took around two hours and we require five staff members for the deployment and maintenance. 

The strategy is typically networking discovery.

Pricing is reasonable compared to other products. 

We also use SolarWinds and Cisco Prime. We have found WhatsUp Gold to be generally good for events, monitoring, and alerting. Other products are better for detailed analyses. 

It's a good product to implement. Check the version that you're implementing supports the devices that you have running in your network. In some cases, some new devices are not supported so check the new device supports before you implement.

We use this solution for monitoring our network.

The most valuable feature is the monitoring of resources. The reporting of uptime and other statistics is also useful. 

The version that we are using seems pretty clunky and not very well-designed. I would like to see the user interface improved to provide a better flow. It seems that the interface is designed by an engineer. I like to have a technical interface, but in this solution, some things need to be better presented.

I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated.

The product seems to be pretty solid.

We have two users who work with this solution.

I would say that this solution is scalable.

We have not had contact with technical support.

The solution was installed before I joined the company.

My understanding is that there are better products out there that do a better job.

We are running an older version of this solution, so it is tough to say. In general, this solution does its job, but if you are looking for bells and whistles then look elsewhere.

I would rate this solution a six out of ten.

The most valuable aspects of the solution are the application monitors that allow for discreet roaming on network devices.

The installation and configuration process are easy.

The pricing could be reduced. They should offer it for less.

Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible.

The solution is very stable.

The solution is easily scalable.

Technical support it good. They are very quick to respond.

The implementation of the solution is very easy. It's much easier than other products. Deployment takes about one day.

We handled the implementation ourselves.

Users pay a yearly license for the solution.

We use the on-premises deployment model. In Turkey, clients don't want to use the cloud.

We're a distributor of the product in Turkey.

I'd rate the solution nine out of ten.

There is a flow monitor option, so we can trace the source IP, the destination IP, and top talker feature in this.

We can monitor all the links and all the locations and their statuses.

Link monitoring and flow monitor.

Over two and a half years.

Sometimes it's a little bit slow.

Yes. It has some licensing features, based on devices for monitoring and flow monitoring.

Four out of 10.

No.

Straightforward.

Somewhat expensive and it requires licenses to use some features.

No.

For small companies there are many freeware products available in the market.