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WhatsUp Gold vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eG Enterprise
Ranking in Application Performance Monitoring (APM) and Observability
38th
Ranking in Network Monitoring Software
51st
Ranking in IT Infrastructure Monitoring
44th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
21
Ranking in other categories
No ranking in other categories
WhatsUp Gold
Ranking in Application Performance Monitoring (APM) and Observability
29th
Ranking in Network Monitoring Software
30th
Ranking in IT Infrastructure Monitoring
27th
Average Rating
7.8
Reviews Sentiment
7.4
Number of Reviews
24
Ranking in other categories
Server Monitoring (14th)
 

Mindshare comparison

As of March 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of eG Enterprise is 0.3%, down from 0.3% compared to the previous year. The mindshare of WhatsUp Gold is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Jose Ramon Crespo - PeerSpot reviewer
Utilize artificial intelligence for faster issue response and seamless ITSM integration
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services, providing a seamless alerting system for our customers.
Tom Condo - PeerSpot reviewer
If CPU, memory, or disk space is over-utilized, it alerts us immediately via text or email if there is an issue
When it comes to the intuitiveness of the topology mapping feature, our network architect created a vision diagram of our entire network and then created the links tied into the WhatsUp active monitoring to different spots on our topology map. It's one of the more critical functions we do here. We have the map displayed in different places in our room and help desk. We get alerted via emails but we can also see it visually. It does what it says it's going to do. We find this feature very helpful. The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is. All the information is provided. This feature really helps. You can see the correlation between that link and what failed. This feature is very helpful. The interface is fairly intuitive. Some of our users used SolarWinds and Nagios, and WhatsUp is easy in comparison. Once you get set up, the look, feel, and configuration are good. Our network architect had never used it before but he was able to create the Visio and map. It was very simple. He has no problems with it.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."
"The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features."
"The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations."
"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."
"Single pane of glass to review status of the full environment."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"The GUI is nicer than all the other graphical interfaces out there."
"It gives good insight into inside of what's going on with Exchange."
"The interface in the last few years it has been a lot greater, they are much more user-friendly. I like the interface."
"The most valuable features are network bandwidth monitoring and monitoring device health."
"The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one link. You can go into a particular part of the topology map, scroll in, and see exactly which module it is."
"The product is reasonably priced."
"The documentation is very good."
"The most valuable feature is the monitoring of resources."
"The most valuable feature is the auto-discovery function."
"The installation and configuration process are easy."
 

Cons

"would like to see improvements in the alarm display console."
"There should be more price flexibility to adapt to different kinds of customers. For small and medium businesses, eG Enterprise is usually too expensive."
"The interface could be improved as it is not real intuitive. It is not user-friendly."
"The integration must be improved."
"The solution needs to enhance the management dashboards."
"The solution should improve on the security side and include some more API integrations into wider application platforms."
"Back-end configuration is not easy to implement."
"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."
"Importing the maps and being able to customize them could be easier."
"Adding on services increases the cost and on the version we have there is no option for ATM monitoring."
"I would like to see better integration with switches so that you can see what is connected to each port, what the traffic is, and have a network map automatically generated."
"Users want SMS available via Whatsapp Gold. They don't want to go through third party SMS servers. The solution should work to make this possible."
"One of the biggest things that made us start to look at another product is we're not able to have an end to end monitoring from a user perspective throughout the system and back to the user. All the monitoring is from inside out, we need something that also can give us from outside in."
"Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be beneficial."
"The interface needs some work."
"Regional product team support is not very good."
 

Pricing and Cost Advice

"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."
"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."
"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
"They are aligned with other enterprise solutions."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"eG Enterprise is much cheaper than the other products it competes with."
"The product is very cheap."
"The most valuable feature is the cost compared to other solutions."
"There is a license needed to use WhatsUp Gold."
"Pricing is reasonable compared to other products."
"It is per device, per year. The pricing is very clear. If you have a service agreement, you get all of your major upgrades and minor upgrades. It was under $10,000 to go all-in with all of the different add-ons for it."
"This is a well priced solution."
"I'm not sure, but it's expensive. We don't pay any additional fees."
"The pricing can be on the expensive side when considering competing products."
"The choice of version depends on the number of points, or devices, that you want to monitor, and this makes the product expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Financial Services Firm
13%
Government
10%
Manufacturing Company
9%
Computer Software Company
13%
Financial Services Firm
12%
Manufacturing Company
10%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What do you like most about eG Enterprise?
eG Enterprise has a single pane of glass for observability and monitoring.
What do you like most about WhatsUp Gold?
The interactive mapping interface for scrolling, zooming, and drilling down on an element to learn about a network issue is good. When we see a network there will sometimes be a spot that has one l...
What is your experience regarding pricing and costs for WhatsUp Gold?
Clients find the licensing calculator confusing, but we simplify this for them by collecting relevant information first. The licensing is based on devices, providing better cost-effectiveness than ...
What needs improvement with WhatsUp Gold?
Improvements are needed in integration, especially for WhatsApp call and messages. Our region heavily uses WhatsApp Messenger for communication, and integration with this platform would be benefici...
 

Comparisons

 

Overview

 

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
Artoni Trasporti, Austin Independent School District, Banca Marche, Burke County North Carolina, Cambridge University School of Clinical Medicine, Clayco, Community Integrated Care, Desca, Deutsche Bergbau, Flexi-Van, Gropper, Hamleys, Hammonds Furniture, Knowledge IT, Idras S.P.A., Sibeg, Swann Engineering, Trivium Lindenhof
Find out what your peers are saying about WhatsUp Gold vs. eG Enterprise and other solutions. Updated: February 2025.
842,651 professionals have used our research since 2012.