What is our primary use case?
We primarily use the solution for document processing and the database for using Excel. In my case, I use a lot of Excel and Microsoft Word. I tend to stick to Office applications and Microsoft applications only.
What is most valuable?
We are upgrading the physical RAM in order to use the open drive.
We've been familiarizing ourselves with the features.
The initial setup was quite straightforward.
The solution has been very stable.
You can easily find answers to any questions you have online.
What needs improvement?
I haven't extensively explored all of the features and aspects of the solution.
The time it takes to initially install the solution could be a bit less. Right now, it takes a few hours. We'd like it to be faster.
For how long have I used the solution?
I've been using the solution for three years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is now quite stable. At the beginning, we are facing some problems, however, nowadays, after all of these software patches and security patches, it's quite stabilized. There are no more issues. Its performance is very reliable.
What do I think about the scalability of the solution?
I consider myself an average user and therefore have never attempted to scale the product. I'm not sure how it would go. I have never tried.
How are customer service and technical support?
I've never reached out to technical support directly. Usually, if I run into issues, I Google answers and troubleshoot by myself. Therefore, I can't speak to how helpful or responsive they would be.
Which solution did I use previously and why did I switch?
We updated from a previous Windows version - either Windows 7 or 8.
How was the initial setup?
The initial setup was very straightforward and simple. It's not overly complex or difficult.
The installation process took a few hours, as we were upgrading from an old Windows version to Windows 10.
What about the implementation team?
I have handled all aspects of the implementation myself. By myself, I have handled the upgrading, auto-upgrading, downloading, and installation by myself. I did not need the help of an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
The software and hardware tend to get bundled together in the final price. I can't speak to the exact pricing, as it's not an aspect of the product I deal with.
What other advice do I have?
We have the solution deployed to our desktops and laptops.
I'm simply a regular user. I don't have a business relationship with Microsoft.
I would recommend the solution to other users and organizations.
I'd rate the product at an eight out of ten. We've been happy with it so far, however, it's not a perfect product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.