Our main use for Windows 10 is as a platform to host our enterprise applications.
Team leader technical support at a manufacturing company with 201-500 employees
Scales well, stable, and easy to setup
Pros and Cons
- "We like the productivity."
- "The update cycle could use some improvement."
What is our primary use case?
What is most valuable?
We like the productivity.
Most importantly, it's everywhere.
The compatibility of applications factor is the main reason to choose the Microsoft operating system.
What needs improvement?
The update cycle could use some improvement. There have been a lot of zero-day security issues that have mostly been met, but, the way Microsoft handled these could sometimes be less user disruptive.
It could be more secure, which is our main concern from a company's perspective.
The technical support could also be improved.
For how long have I used the solution?
We have been using Windows 10 since 2015.
We are using the latest version.
We deployed it on-premises and it has also been deployed as Azure Virtual Desktop.
Buyer's Guide
Windows 10
February 2025
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Learn what your peers think about Windows 10. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
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What do I think about the stability of the solution?
It is stable enough for our purposes.
What do I think about the scalability of the solution?
Windows 10 is definitely scalable. We have 300 users in our organization who use it.
How are customer service and support?
Technical support is a bit varied. Depending on the type of technical support that you need, most are very responsive and usually, they are quite knowledgeable.
There is definitely room for improvement, especially with more complex and less straightforward questions. It tends to stay in the area of data gathering.
How was the initial setup?
The initial setup is straightforward. It is easy to install.
The length of time for deployment depends on the scale,
On a one-for-one basis, and using the automation tools that are provided with additional licensing, we use Microsoft Endpoint manager for this. it doesn't take very much time.
We have three people to manage it on a day-to-day basis.
What's my experience with pricing, setup cost, and licensing?
Pricing depends on the type of license. If you are an enterprise customer, you can pay for licensing on a monthly basis.
We, however, are an educations firm, we pay for our licensing on an annual basis. It also depends on the relationship you have with Microsoft.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
On a scale from one to ten, I would rate Windows 10 an eight.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Solutions Architect at a manufacturing company with 51-200 employees
Easy to setup, with enhanced performance and graphics
Pros and Cons
- "It is also more stable than previous versions of Windows 10."
- "They should change their policy to include some basic support for more than just updates."
What is our primary use case?
Windows 10 is the end user's operating system. It is installed on our laptops.
It is an end-user, end-device operating system that provides users who want to establish their own workspace, to continue their day-to-day work.
What is most valuable?
When you compare with the previous generations of Windows, the graphics have been enhanced as well as the performance.
It is also more stable than previous versions of Windows.
What needs improvement?
As it is an operating system, it needs more support.
They should change their policy to include some basic support for more than just updates. We require limited support for customers and issues.
For example, Microsoft has what is known as the blue screen of death or BSOD.
When you experience BSOD, the operating system is corrupted. It needs to be reconfigured or reinstalled, and you have to reconfigure all of the applications as well. For this to be done, the customer must create a ticket with their support services to guide them in the possible steps that are available.
If they could provide some remote assistance, it would help the end users to become self-sufficient and reduce the overall IT maintenance overhead.
For how long have I used the solution?
I have been using Windows 10 since it was launched.
What do I think about the stability of the solution?
The stability of the solution has improved. Windows 10 is a stable solution compared to previous versions.
What do I think about the scalability of the solution?
It's a scalable solution.
I have seen environments where lakhs (100,000s) of end-users are using Windows 10.
How are customer service and technical support?
They should provide remote assistance.
Microsoft needs to work on the support. Even with an S1 production loss ticket, Microsoft does not provide priority support. When they are charging for it, they should provide support for it.
How was the initial setup?
The initial setup is straightforward.
The length of time it takes to deploy is dependant on the configuration. If it is a good configuration, it can take 15 minutes or less to deploy.
Windows 10 does not require a technical team to maintain it. Microsoft provides Windows updates or we use SCCM and other patch management tools to update it for us.
What about the implementation team?
Anyone can complete the installation, it does not require help from an integrator or a consultant.
What's my experience with pricing, setup cost, and licensing?
Microsoft charges a lot for every license, but they don't provide support with it by default.
Instead of charging for support, they should provide support with it.
What other advice do I have?
I would recommend this solution for anyone who wants to set up their own workspace.
I am satisfied with the functionality of the product but not the support.
I would rate Windows 10 a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Windows 10
February 2025
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Learn what your peers think about Windows 10. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
Consultant (Architect) at MasterCard Incorporated
Straightforward to set up, user-friendly, and support an entire ecosystem of tools
Pros and Cons
- "Microsoft technology is very simple and user friendly."
- "Windows needs improvements made with respect to security because it is still vulnerable."
What is our primary use case?
I am an application developer and Windows 10 is the environment that I prefer to use.
What is most valuable?
Microsoft technology is very simple and user friendly.
Some of the features that I like are Skype and the Windows Store.
Most of Microsoft Office is essential to use.
OneNote and Visio are features that I use in my day-to-day activities.
What needs improvement?
Windows needs improvements made with respect to security because it is still vulnerable. Often, there are vulnerabilities found that they are releasing patches for. For example, Windows servers are still not very difficult to hack. When I was working with their products several years ago, it was really easy to break the Windows Server password.
There are some features such as wireless display and remote desktop connections that are not available in the Home Edition, but it would be really helpful for home users to have access to these.
I would like to see some kind of tool that can be used to plug in and connect to Azure technologies.
What do I think about the stability of the solution?
Of course, there are issues or bugs that are found, and we can help by reporting them to the Windows team. There regularly work on them and provide patches to update and fix them as soon as possible.
How are customer service and technical support?
I have not personally spoken with Microsoft technical support for Windows 10 because there is a team in our office that deals with them directly.
Which solution did I use previously and why did I switch?
I have experience with Linux, but Windows 10 is more user-friendly in easier to use. In Linux, you have to remember command syntax, but in Windows, this is not required. A lot of help for Windows users is available.
How was the initial setup?
The initial setup is really straightforward. It is plug-and-play and you don't need much experience or learning before performing the setup.
What other advice do I have?
In summary, my experience with Windows 10 is really good and I like most of the features. It is easy to use compared to other operating systems like Ubuntu. They provide the entire ecosystem including tools and technologies, and Microsoft has that whole umbrella available. It makes you feel comfortable.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
COO at FASTtelco
Has easy configurations and it provides useful features
Pros and Cons
- "The product is easy to use."
- "The interface must be made faster."
How has it helped my organization?
The solution makes our organization better.
What is most valuable?
The product is easy to use. I like the snipping tool and the network utility tool. The interface is nice. The configuration is easy.
What needs improvement?
Sometimes, the product hangs, and we have to restart the PC to make it work again. The interface must be made faster.
For how long have I used the solution?
I have been using the solution since it was released.
What do I think about the stability of the solution?
I rate the product’s stability a seven out of ten.
What do I think about the scalability of the solution?
I rate the product’s scalability a seven out of ten. The scalability could be improved.
How was the initial setup?
I rate the initial setup a nine out of ten. The deployment took one hour.
What about the implementation team?
The deployment was done in-house. We need one to five people to deploy the solution.
What was our ROI?
I rate the ROI a five out of ten.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a five out of ten. The product is not that cheap. There are no additional costs associated with the tool.
What other advice do I have?
Overall, I rate the solution an eight out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Busines Tech Lead. at a non-tech company with 5,001-10,000 employees
Flexible and user-friendly, but is vulnerable to threats
Pros and Cons
- "The product is user-friendly."
- "The product is exposed to more threats compared to Mac."
What is our primary use case?
I use the solution for accessing emails, browsers, and RDP.
What is most valuable?
The product is user-friendly. It is a flexible solution. It allows you to choose between versions.
What needs improvement?
The product is exposed to more threats compared to Mac.
For how long have I used the solution?
I have been using the solution since it was released.
What other advice do I have?
Mac has limited features compared to Windows. The product’s reboot time has been incredibly reduced. Overall, I rate the solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technology Consultant at a computer software company with 10,001+ employees
It's stable and scalable.
Pros and Cons
- "Windows 10 is stable and scalable."
- "We had some issues deploying Windows 10 for our clients."
What is our primary use case?
I use Windows 10 to run personal and business applications.
What needs improvement?
We had some issues deploying Windows 10 for our clients.
For how long have I used the solution?
I've been using Windows 10 for about four years.
What do I think about the stability of the solution?
Windows 10 is stable and scalable.
How was the initial setup?
It took us about a month to deploy Windows 10 for all the users last time. There are 600,000 users in our company.
What other advice do I have?
I would rate Windows 10 eight out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Product Manager at a consultancy with 201-500 employees
Straightforward to set up and works well with Microsoft Office but has too many updates
Pros and Cons
- "The solution scales well."
- "If they could avoid the constant bombarding of the updates, which happens, that would be appreciated."
What is our primary use case?
I primarily use the solution for work purposes.
What is most valuable?
In terms of my company, it's giving me a Windows laptop, so that is why I'm using it. I can say that Microsoft Office works really well in Windows rather than on any other OS.
Many people are using Windows 10. There wouldn't be much if any compatibility issues when you have to share any information.
You can actually mirror your phones on Windows, without installing meaning third-party applications, which I really liked.
The initial setup is pretty straightforward.
The solution scales well.
Technical support seem to be helpful.
What needs improvement?
I generally have a better user experience using macOS than Windows.
I could actually see a lot of bugs and glitches. The performance of Windows is not that great.
They could optimize the OS for all devices.
If they could avoid the constant bombarding of the updates, which happens, that would be appreciated.
What do I think about the stability of the solution?
The stability isn't ideal. There are bugs and glitches. I've seen performance issues. This, of course, is in comparison to Mac, which is largely problem-free.
What do I think about the scalability of the solution?
The scalability is pretty good, actually. When it comes to the enterprise solutions that Windows offers, scalability is never an issue.
We have around 250 people on the solution right now.
We do have plans to increase usage. We may end up doubling it.
How are customer service and technical support?
I haven't used Microsoft support directly, however, in terms of the people who are setting it up in my company, they are good with the support on offer and are satisfied with the service they get. They will get back to you with an answer.
Which solution did I use previously and why did I switch?
We've always used Windows. We did not use anything else previously.
How was the initial setup?
The initial setup is pretty easy as people know the system and are comfortable with Windows - especially when it comes to server management. And whenever they want to control any other appliances, Windows is the way to go.
That said, I'm not sure how long the deployment process actually took.
In my company, likely three people were involved with the initial setup. They also handle maintenance.
What was our ROI?
There is an ROI in terms of being able to upgrade. You can upgrade your hardware or the solution every five years or so.
What's my experience with pricing, setup cost, and licensing?
I would not say it's expensive. It has an extensive range of options. If you're just looking at the OS perspective, there is no comparison.
You don't know how much does a macOS costs you, as it comes with the hardware. I would say that, with the performance that Windows delivers, it's not justifiable that Windows is charging the money they do. That said, I would say that it is not expensive.
There might be a Windows setup fee when you buy the license, however, I am not 100% certain this is the case.
What other advice do I have?
Our company uses the product. I am just an end-user.
I'm pretty neutral in terms of recommending it to anyone. There are pros and cons.
I'd rate the solution at a six out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior System Administrator at Debre Markos University
Easy to install and has good support.
Pros and Cons
- "It is easy to install and has good information."
- "The interface could be more user-friendly."
What is our primary use case?
We are using this solution for running personal applications.
Most of our users have it installed on their laptops and desktops.
What is most valuable?
It is easy to install and has good information.
What needs improvement?
The interface could be more user-friendly.
For how long have I used the solution?
I have been using Windows 10 for three years.
We are using the latest version.
How are customer service and technical support?
The technical support is good.
Which solution did I use previously and why did I switch?
Previously, I used Windows 7.
How was the initial setup?
It's easy to install.
It can be deployed in 20 or 30 minutes.
What about the implementation team?
I completed the installation myself.
What other advice do I have?
I would recommend this solution to others.
I would rate Windows 10 a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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