Zscaler Zero Trust Exchange Platform Reviews

Private Access is more for very high-powered users. It's dedicated access to certain applications. It's for more sensitive users. It's not for general users. 

The dedicated connection is the most valuable aspect of this solution. It makes the connection very secure. 

It is easy to use. 

The setup is very straightforward. 

We'd like to have two-factor authentication that is quite simple.

Users are only those at the management level or directors. The users are only high-level individuals. It's not meant for everyone. 

We previously just used an antivirus like McAfee. We use McAfee endpoint protection with this over the top now. 

This solution is very simple to set up. It's not a complex implementation. 

You just need one person to maintain the solution. It just takes one system administrator. 

The pricing is incremental. It's just a small incremental cost for each user. You do need at least 500 users. Otherwise, it is not cost-efficient. 

We're partners. We resell the solution. 

This is a good product. It's easy to deploy, secure, and good for securing employees. 

I'd rate the solution eight out of ten. 

Our primary use case of this product is as a VPN solution. I'm the head of IT infrastructure and we're a customer of Zscaler. 

The ZPA is a unique feature which offers VPN along with all the additional security we need while using the VPN network. This is a cloud solution and it has all the features inbuilt for all security requirements. The other big advantage is that it doesn't require you to sign in every time like typical VPN connections. Usually, whenever you want to connect to VPN, you need to open the VPN, sign in and authenticate with your multi-factor authentication. With this solution, you open your laptop and you are connected to your VPN. Authentication is required about once a week and that's it. 

This is a great solution, I'm just searching for an alternative because the costing or the commercials for this type of solution tends to be a little high, although we have been using it for a year already. We've found it to be more expensive than other products. However, we also know that unlike other VPN solutions, this one has many features that any organization would like to have. We're looking for an alternative product that offers similar services or features.

I've been using this solution for a year. 

This is a very good and stable solution that has all the requirements for your security solutions. If you have this, you don't need any other services or any other security solutions in your data center or on your premises other than this. It's a one-stop shop.

I would rate this solution a 10 out of 10. 

We use the product for inbound and outbound DNS scanning.

The platform provides data protection.

The product’s most valuable features are inbound and outbound scanning and API control.

There could be additional ways to define proximity. Additionally, they should provide some exclusion options for specific policies and an ability to control the DLP engine.

We have been using Zscaler Cloud DLP for four to five years.

I rate the product’s stability a nine out of ten.

For the DLP feature, I rate the scalability a seven out of ten.

We used Netskope before. However, we switched to Zscaler as we wanted a cloud-based DLP product. If we compare the two products, Netskope is better, but scaler is a good solution for cloud DLP.

The deployment time depends on specific business requirements. It is easy to deploy a standard functionality. However, it takes time for complex scenarios.

The product has reasonable pricing.

I rate Zscaler Cloud DLP a seven out of ten. I advise others to evaluate and understand their business use cases before purchasing the product.

In general, this is a good application and I really like the zero trust feature.

The pre-defined dictionaries could be improved. 

I've been using this solution for almost two years. 

The solution is stable. 

Scalability is pretty good. 

The technical support is pretty good. 

I've never set it up but I think the initial setup is pretty straightforward, and CASB is a good product for deployment.

I'm not involved in licensing but I know that the price is very competitive.

I recommend this solution and rate it eight out of 10. 

We are resellers and we have multiple vendors for multiple technologies.

We work with Zscaler for their proxy server.

Zscaler proxy server has two uses. It is not just application control, it is for the company users to access company data from the outside, or for the company users from inside the company to access the internet.

It's a completely SaaS-based application. 

As a cloud-based service, it is very easily implemented. This is one of the biggest advantages to choosing it.

We have been selling Zscaler Cloud DLP for between five and eight years. It's an older product now.

This is a very stable product and we plan to continue providing it to our clients.

As a completely cloud-based application, it is easy to scale. You can simply increase the number of users. We have between 30 and 40 customers who are using it.

The technical support is very prompt and very good.

It is straightforward to deploy. The length of time required for deployment depends on the number of users, but the average is within a week.

As long as you have some guidance or an understanding of the Zscaler platform, that should be enough to complete the initial setup.

Price-wise, it is a costly product and it should be reduced.

It is an auto-renewal subscription service. It is renewed annually.

This is a product that I recommend for anybody who wants a scalable, cloud-based solution.

Overall, this is a very good product. They release new features every year and they are automatically added to the platform. My only complaint is that the price is high.

I would rate this solution a nine out of ten.

The use case is employing data, PII, and even HIPAA. I do public sector work for hospitals, counties, and local governments.

I am using the latest version of Zscaler Cloud DLP. I'm a licensed installer—a subcontractor. I do a lot of installs for different companies and retailers, and one company that I do in Salesforce. There are probably 20 or 30 instances of it that I'm actively involved in at any given moment.

The solution is deployed on Zscaler's private cloud.

It's one of the easier products on the market as far as set-ups and deployments. Even across their whole product suite, they've made it pretty simple.

The infrastructure supporting it can vary: GCP, Azure, and AWS.

It really comes down to the Regex that's being used from Zscaler's DLP. That's the one area that we find technical limitations because the rest of the industries use an RE2, and Regex and Zscaler just aren't there. It's not because of the technology and they can't code it. It's because of the cost of these actual Regex strings from a query perspective. There's limited flexibility from a Regex perspective as far as data matching and expanding your DLP dictionaries and libraries.

In the next release, I would like to see RE2 Regex supported.

I have been using this solution for almost two years. We are an authorized seller.

Setup is simple.

I would rate this solution 8 out of 10.

My advice is to ensure that the solution meets your DLP use cases. I find that for 99% of the companies that are going to purchase this Cloud DLP, it has to fit their use cases. It's going to get into the Fortune 50s and the companies that are more security conscious and that are doing extremely complex DLP policies. Those folks will likely have some issues. It's not going to be a straight, "Hey, these are the DLP rules I have today. I want to move these over to Zscaler." 

That's one area where I think customers should do their own investigation and ensure that it fits their use cases before they jump in and purchase the product and then find out that maybe 25% of their DLP rules are too complex to be migrating.

Zscaler Private Access is mainly used for connecting to my company network through a VPN. It's used for remote work.

What I find most valuable in Zscaler Private Access is that it's a VPN. Its connectivity as a VPN is its most valuable feature.

What could be improved in Zscaler Private Access is its notification. For example, if there's a speed issue, there should be a pop-up that alerts the user about it. If there is a network quality issue, for example, it isn't good enough to connect to, or the network quality is bad, there should be a notification from the solution.

Zscaler Private Access also needs improvement in terms of its interface and security.

I've been using Zscaler Private Access for more than two years now.

Zscaler Private Access is a stable product.

In terms of the technical support for Zscaler Private Access, I didn't need any support yet, and I haven't spoken with the support team, so I can't rate them for now. I also have not heard anything about support from my colleagues or the IT team.

I haven't used other VPN solutions apart from Zscaler Private Access.

The initial setup for Zscaler Private Access was easy. It was a hassle-free setup. It took just a few minutes and I didn't even notice when the IT team installed it.

Zscaler Private Access was implemented in-house. It was done by our IT team.

Pricing for Zscaler Private Access is moderate. It's acceptable, though I can't give you the exact price currently. It's not too expensive, and on a scale of one to five, I would rate it a four out of five in terms of pricing.

I'm using Zscaler Private Access daily for eight to twelve hours.

More than five thousand people use the solution in my company.

I would rate Zscaler Private Access eight out of ten. Other products are more efficient and better than Zscaler Private Access, particularly in terms of interface and security, so I'm unable to give the solution a perfect score.

I don't know if my company is a partner of Zscaler Private Access, but I'm sure that it is a customer.

I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. 

It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway.

It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. 

They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler.

Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. 

Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best.

We weren't using any other solution.

It is very easy. There were some constraints trying to deploy the access gateway and the endpoint client to some of our regions due to processes being blocked. They gave a list of processes that need to be allowed through ADM endpoints and our sort of antivirus products so that they're not scanned, and they're allowed through to function. However, I had some issues in following the guide and trying to get them initially deployed and allowed through. The firewall has to be off regardless of whether the port allocations were opened or not, but this could potentially be a regional issue. Other than that, the deployment was very easy.

I went through a subsidiary company of Zscaler. I initially had a consultant from Zscaler themselves, but the support that I had throughout the deployment of the project wasn't the best. They were very much technical sales as opposed to technical consultants. I myself had to work through and resolve a lot of issues that I faced during the deployment and setup.

It has been relatively reasonable for what it does. Some of the additional license costs based on the advanced next-generation firewall functions are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Overall, the cost seems reasonable.

What I would say is that try it, test it, and ensure that it sort of meets the company requirements. We were lucky enough to go through an extensive trial period. Zscaler, unfortunately, only allows a two-week trial regardless of where you are with the setup. They only give you coverage for a very basic setup. You have very limited time for trying anything further or trying the product as if it was in the production environment. Therefore, I would advise scoping out what you want and how you want to achieve it as quickly as possible. After that, you can really hammer home when you go through the initial deployment to ensure that it works and meets all the requirements.

We are now looking at Cisco Umbrella. We are a Cisco house predominantly, and Cisco Umbrella just interlinks with our VPN solution and our overall architecture. We're looking to migrate to a Meraki SD-WAN fabric because it allows us to just use that network overlay underneath the secure access edge and just incorporate it into what we already have.

I would rate Zscaler SASE a seven out of ten.