Zscaler Zero Trust Exchange Platform Reviews

We are resellers and we have multiple vendors for multiple technologies.

We work with Zscaler for their proxy server.

Zscaler proxy server has two uses. It is not just application control, it is for the company users to access company data from the outside, or for the company users from inside the company to access the internet.

It's a completely SaaS-based application. 

As a cloud-based service, it is very easily implemented. This is one of the biggest advantages to choosing it.

We have been selling Zscaler Cloud DLP for between five and eight years. It's an older product now.

This is a very stable product and we plan to continue providing it to our clients.

As a completely cloud-based application, it is easy to scale. You can simply increase the number of users. We have between 30 and 40 customers who are using it.

The technical support is very prompt and very good.

It is straightforward to deploy. The length of time required for deployment depends on the number of users, but the average is within a week.

As long as you have some guidance or an understanding of the Zscaler platform, that should be enough to complete the initial setup.

Price-wise, it is a costly product and it should be reduced.

It is an auto-renewal subscription service. It is renewed annually.

This is a product that I recommend for anybody who wants a scalable, cloud-based solution.

Overall, this is a very good product. They release new features every year and they are automatically added to the platform. My only complaint is that the price is high.

I would rate this solution a nine out of ten.

Our role is as consultant, architectural, and pre-sales.

Rather than purchasing new VPNs and other architecture, our clients use Zscaler SASE to allow their workers to work from home due to COVID. 

It decreases the overhead that they are running when it comes to licenses for the VPNs and allows them to merge multiple technologies, such as the VPN capabilities, and the CASB solution.

The most valuable features of this solution are the CASB solutions, which is protecting their Office 365.

The interface needs a bit of work. It could be a little more streamlined and more intuitive.

We have been selling this solution for two years.

Our clients are using the latest version.

Absolutely, this is a stable solution. It has been what we expected.

The scalability by definition is kind of intrinsically built-in. Everything that I have seen is easy to scale.

My experience with technical support is that they have always been professional, on point, and very knowledgeable.

The initial setup was straightforward.

I would rate Zscaler SASE a ten out of ten.

I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. 

It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway.

It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. 

They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler.

Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. 

Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best.

We weren't using any other solution.

It is very easy. There were some constraints trying to deploy the access gateway and the endpoint client to some of our regions due to processes being blocked. They gave a list of processes that need to be allowed through ADM endpoints and our sort of antivirus products so that they're not scanned, and they're allowed through to function. However, I had some issues in following the guide and trying to get them initially deployed and allowed through. The firewall has to be off regardless of whether the port allocations were opened or not, but this could potentially be a regional issue. Other than that, the deployment was very easy.

I went through a subsidiary company of Zscaler. I initially had a consultant from Zscaler themselves, but the support that I had throughout the deployment of the project wasn't the best. They were very much technical sales as opposed to technical consultants. I myself had to work through and resolve a lot of issues that I faced during the deployment and setup.

It has been relatively reasonable for what it does. Some of the additional license costs based on the advanced next-generation firewall functions are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Overall, the cost seems reasonable.

What I would say is that try it, test it, and ensure that it sort of meets the company requirements. We were lucky enough to go through an extensive trial period. Zscaler, unfortunately, only allows a two-week trial regardless of where you are with the setup. They only give you coverage for a very basic setup. You have very limited time for trying anything further or trying the product as if it was in the production environment. Therefore, I would advise scoping out what you want and how you want to achieve it as quickly as possible. After that, you can really hammer home when you go through the initial deployment to ensure that it works and meets all the requirements.

We are now looking at Cisco Umbrella. We are a Cisco house predominantly, and Cisco Umbrella just interlinks with our VPN solution and our overall architecture. We're looking to migrate to a Meraki SD-WAN fabric because it allows us to just use that network overlay underneath the secure access edge and just incorporate it into what we already have.

I would rate Zscaler SASE a seven out of ten.

Our primary use case of this product is as a VPN solution. I'm the head of IT infrastructure and we're a customer of Zscaler. 

The ZPA is a unique feature which offers VPN along with all the additional security we need while using the VPN network. This is a cloud solution and it has all the features inbuilt for all security requirements. The other big advantage is that it doesn't require you to sign in every time like typical VPN connections. Usually, whenever you want to connect to VPN, you need to open the VPN, sign in and authenticate with your multi-factor authentication. With this solution, you open your laptop and you are connected to your VPN. Authentication is required about once a week and that's it. 

This is a great solution, I'm just searching for an alternative because the costing or the commercials for this type of solution tends to be a little high, although we have been using it for a year already. We've found it to be more expensive than other products. However, we also know that unlike other VPN solutions, this one has many features that any organization would like to have. We're looking for an alternative product that offers similar services or features.

I've been using this solution for a year. 

This is a very good and stable solution that has all the requirements for your security solutions. If you have this, you don't need any other services or any other security solutions in your data center or on your premises other than this. It's a one-stop shop.

I would rate this solution a 10 out of 10. 

When I am outside of the company, I use Zscaler Private Access. I use Zscaler Private Access in the home, hotel, or wherever for remote working. It is a VPN.

We have a minimum of three to five thousand users minimum supported with Zscaler Private Access. It could be much more. They use it in the same way that I am using it. 

We have more solutions for connection with third party suppliers where we include contacts.

The only advantage I see is no more connection is required by the users. It is attached to the single-side logon with our key directory. That is the most valuable feature. 

With AT&T, we had another way to connect with the user. We had no single-side logon solution. Zscaler Private Access is a single-side logon solution.

We don't need to connect anymore. It is automatically connected when you log on in Windows. That is the only advantage I see because it is a bit slower.

We are supporting our supply-chain in India. Our connections through Zscaler have degraded drastically. Improvements are required in speed and bandwidth. 

The biggest disadvantage is there are no SCMP network layers available. The older network connection checks cannot be done because it's not included in the solution. 

We are programming our old solutions and they have not included support for legacy Windows. This is a huge disadvantage for me.

SCMP support would be one of the biggest improvements in my opinion. More speed improvements are also required. Very simple. 

If I need to monitor a third party supplier, if I have no SCMP, I cannot do the monitoring.

Some data may be cached if it is not available. This another important issue we have which needs to be improved, i.e. when the availability is not given the cache should not be used. 

At least we need Zscaler Private Access to make sure that the cache represents what is available to the users.

I am not involved in technical support for Zscaler Private Access. I create a ticket in our technical system and wait for an answer. I am still a project leader for this.

Everything is predefined so there is no mistake possible. Zscaler Private Access is attached to the active directory user. It is very easy. It is good.

We deployed with a system and it went very quick. It's a cloud solution. There is no private software to set up. Zscaler Private Access is quite easy and convenient in this way.

The installation was done at the global level. We did not use a reseller. Our company has since been merged with another corporation. We have now ninety thousand employees.

I was not involved in the choice of the solution. This was decided by our global network people.

On a scale from one to ten, I would rate Zscaler Private Access at only a three or four. 

The biggest disadvantage is the lack of SCMP network systems.  Also, the quality of the bandwidth is limited. We use normal internet access, not a fiber-optic line. 

The difference is huge, like flying in first-class vs. economy class. We stay in the economy class. The commercial company is saving money, but the end-user has lost the experience.

It serves various purposes. Overall, it's pretty good. Not bad at all.

It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user.

The most valuable feature is policy creation and creating cloud instances.

Zscaler CASB need to improve the functioning of the application, especially the sanctioning of the application.

Another area of improvement is the granular level control of how you can assign policies based on user access. Currently, their granularity is not that good. They either give you access to CloudApp or not. User management can be improved.

I have been using this solution for a year. I use the latest version.

I would rate the stability a nine out of ten. 

It is a scalable solution. 

Neutral

The initial setup was very straightforward.

We have seen an ROI.

I would advise other users to focus on properly managing the cloud instances and avoid overcomplicating cloud application policies unless it's absolutely necessary.

Overall, I would rate the solution a seven out of ten. 

We are using it for monitoring the global areas, which Zscaler considers for people who are roaming around the system to have a secure connection to internal applications.

It has made things easier and more secure while connecting to the client's private applications.

The most valuable feature is the manageability of the micro tunnels.

There is improvement in enhancing proper manageability, policies, and logs. So, log management could be improved.

Moreover, I'd just like to see an improvement in stability.

I have been using this solution for six months. We use the latest version 6.1. 

I would rate the stability a seven out of ten. 

Scalability is good. 

The setup is straightforward, but it's a little more technical. Nevertheless, it's pretty straightforward.

We have it deployed on both cloud and on-premises.

We have definitely seen an ROI. 

Overall, I'll rate it at nine out of ten.