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reviewer1730568 - PeerSpot reviewer
Network and Security Engineer at a security firm with 11-50 employees
Reseller
Top 5Leaderboard
A cloud solution for security features like encryption, URL filtering, application control, and credential theft protection

What is our primary use case?

Zscaler is a cloud proxy that scans and provides security for traffic to cloud-based applications and resources.

What is most valuable?

Zscaler is location-independent. Even if you switch to another country, users will have the same security posture. For example, if you are in one country and travel to India tomorrow, you will still have the same security posture as the rest of your team. You will also be able to access all your resources over the Internet as a team, regardless of location. There is no dependency on local firewalls at the site. Everything is in the cloud, so you get security wherever you go.

Zscaler provides several security features, including encryption, URL filtering, application control, and credential theft protection. They are also updating their DLP capabilities.

What needs improvement?

The reports can be made easier. The solution takes time to fetch reports in the Database section. Otherwise, the reporting module itself is well-designed.


For how long have I used the solution?

I have been using Zscaler SASE for two and a half years.

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What do I think about the stability of the solution?

Zscaler is very stable. The customers use web services that cause issues over the internet.

What do I think about the scalability of the solution?

Zscaler is highly scalable. Zscaler is a cloud-based service, so it takes care of all the data center and hardware infrastructure. Even if you only have one license, you will still have access to all of Zscaler's security features and performance capabilities. Around 2Lakh users are in Nestle, and all are using Zscaler.

We work with enterprise-level customers.

How are customer service and support?

The customer support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I have experience with Prisma Access. In terms of scalability and tech support, Zscaler is better. However, Prisma is better in other parameters because they have more experience in the firewall industry and are the leader in firewall technology. We at Nestle are forwarding most of our traffic to Zscaler for scalability. We are using Prisma for some essential functions.

How was the initial setup?

The initial setup is easy. You have to plan very carefully how you are going to use Zscaler. Planning is critical, but implementation is achievable. You need to purchase cloud or host services and synchronize your user database to the rescheduler. Then, you just need to use the application to create a folder application on the system, and you are good to go.

Zscaler deployment time depends on the number of users and the policies to be deployed. A very simple setup can take around two to three weeks, while a very complex setup with multiple components can take months to implement.

What other advice do I have?

We are the service providers of Nestle, which is a user of Zscaler. 

New functionality is always being added to Zscaler's products, but there are some features that we cannot have in the cloud-based platform. For example, Pulse QoS and VPN are still available as standalone products. However, Zscaler offers a variety of products that can meet these needs, such as ZIA, ZPA, and ZDA.

Maintaining Zscaler is easy. It has a well-designed admin portal and policy control. At least 20-30 people are required to manage the Zscaler product with a worldwide presence, depending on the setup. For example, Nestle requires 1-2 people to manage their Zscaler deployment.

I recommend the Zscaler solution. If I get an opportunity to use it in an environment where the users are mostly roaming users and the entire network stack is in the cloud, I will recommend they use Zscaler products. It's a great product.

Overall, I rate the solution a ten out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Kalyani Patil - PeerSpot reviewer
Consultant - Cloud Security at Inspira Enterprise
Real User
Top 10
A costly, cloud-native security platform characterized by its simplicity and user-friendliness
Pros and Cons
  • "The solution offers a simplified network infrastructure and security functions and it enables secure remote access for the users"
  • "We faced certain migration and implementation challenges in executing the tasks, so I would suggest improvement related to the stability of the solution."

What is our primary use case?

There are many use cases, but primarily we have been utilizing it for cloud and web security purposes.

How has it helped my organization?

The solution offers a simplified network infrastructure and security functions, and it enables secure remote access for the users. 

What is most valuable?

Zscaler SASE provides a wide range of security features such as DIA, VPS, and VDS while maintaining a seamless performance.

What needs improvement?

We faced certain migration and implementation challenges in executing the tasks, so I would suggest improvement related to the stability of the solution. It would be beneficial to ensure a smooth transition with no to minimal interruption of the operation.

For how long have I used the solution?

I have been working with Zscaler SASE for two years.

What do I think about the stability of the solution?

The solution's stability relies on highly stable internet connectivity, so the absence or disruption of it directly affects the operations. 
I would rate it a seven out of ten. 

What do I think about the scalability of the solution?

There have been some issues regarding the migration and flexibility of this solution while performing the integration of the data. 
I would rate it a seven out of ten. 

How are customer service and support?

We are fairly satisfied with the customer support that is provided by Zscaler SASE's team. They are equipped with expert technicians and whenever we had to open the ticket with them, the issue was solved professionally. The only difficulty is time management as they might take some time to resolve what you asked for. I rate it eight out of ten. 

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Zscaler SASE's platform was efficient and user-friendly. I rate it eight out of ten. 

What about the implementation team?

The implementation and deployment process took us a total of one and a half months.

What's my experience with pricing, setup cost, and licensing?

Zscaler SASE is quite expensive compared to other solutions. The price is not fixed and it does not include all of the features, so my advice for organizations would be to evaluate their specific needs and budget to determine if this solution aligns with their requirements. I would rate it an eight out of ten. 

What other advice do I have?

I would recommend this solution due to its exceptional user-friendly nature and comprehensive security capabilities. I rate it a seven out of ten. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
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reviewer1641402 - PeerSpot reviewer
VP of Engineering at a tech services company with 11-50 employees
Reseller
Allows you to employ data and is simple across the whole product suite
Pros and Cons
  • "It's one of the easier products on the market as far as set-ups and deployments. Even across their whole product suite, they've made it pretty simple."
  • "In the next release, I would like to see RE2 Regex supported."

What is our primary use case?

The use case is employing data, PII, and even HIPAA. I do public sector work for hospitals, counties, and local governments.

I am using the latest version of Zscaler Cloud DLP. I'm a licensed installer—a subcontractor. I do a lot of installs for different companies and retailers, and one company that I do in Salesforce. There are probably 20 or 30 instances of it that I'm actively involved in at any given moment.

The solution is deployed on Zscaler's private cloud.

What is most valuable?

It's one of the easier products on the market as far as set-ups and deployments. Even across their whole product suite, they've made it pretty simple.

The infrastructure supporting it can vary: GCP, Azure, and AWS.

What needs improvement?

It really comes down to the Regex that's being used from Zscaler's DLP. That's the one area that we find technical limitations because the rest of the industries use an RE2, and Regex and Zscaler just aren't there. It's not because of the technology and they can't code it. It's because of the cost of these actual Regex strings from a query perspective. There's limited flexibility from a Regex perspective as far as data matching and expanding your DLP dictionaries and libraries.

In the next release, I would like to see RE2 Regex supported.

For how long have I used the solution?

I have been using this solution for almost two years. We are an authorized seller.

How was the initial setup?

Setup is simple.

What other advice do I have?

I would rate this solution 8 out of 10.

My advice is to ensure that the solution meets your DLP use cases. I find that for 99% of the companies that are going to purchase this Cloud DLP, it has to fit their use cases. It's going to get into the Fortune 50s and the companies that are more security conscious and that are doing extremely complex DLP policies. Those folks will likely have some issues. It's not going to be a straight, "Hey, these are the DLP rules I have today. I want to move these over to Zscaler." 

That's one area where I think customers should do their own investigation and ensure that it fits their use cases before they jump in and purchase the product and then find out that maybe 25% of their DLP rules are too complex to be migrating.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Sr. Architect at a tech vendor with 10,001+ employees
Real User
Provides good connectivity for remote work, has a hassle-free setup, and is priced moderately
Pros and Cons
  • "What I find most valuable in Zscaler Private Access is that it's a VPN. Its connectivity as a VPN is its most valuable feature."
  • "What could be improved in Zscaler Private Access is its notification. For example, if there's a speed issue, there should be a pop-up that alerts the user about it. If there is a network quality issue, for example, it isn't good enough to connect to, or the network quality is bad, there should be a notification from the solution. Zscaler Private Access also needs improvement in terms of its interface and security."

What is our primary use case?

Zscaler Private Access is mainly used for connecting to my company network through a VPN. It's used for remote work.

What is most valuable?

What I find most valuable in Zscaler Private Access is that it's a VPN. Its connectivity as a VPN is its most valuable feature.

What needs improvement?

What could be improved in Zscaler Private Access is its notification. For example, if there's a speed issue, there should be a pop-up that alerts the user about it. If there is a network quality issue, for example, it isn't good enough to connect to, or the network quality is bad, there should be a notification from the solution.

Zscaler Private Access also needs improvement in terms of its interface and security.

For how long have I used the solution?

I've been using Zscaler Private Access for more than two years now.

What do I think about the stability of the solution?

Zscaler Private Access is a stable product.

How are customer service and support?

In terms of the technical support for Zscaler Private Access, I didn't need any support yet, and I haven't spoken with the support team, so I can't rate them for now. I also have not heard anything about support from my colleagues or the IT team.

Which solution did I use previously and why did I switch?

I haven't used other VPN solutions apart from Zscaler Private Access.

How was the initial setup?

The initial setup for Zscaler Private Access was easy. It was a hassle-free setup. It took just a few minutes and I didn't even notice when the IT team installed it.

What about the implementation team?

Zscaler Private Access was implemented in-house. It was done by our IT team.

What's my experience with pricing, setup cost, and licensing?

Pricing for Zscaler Private Access is moderate. It's acceptable, though I can't give you the exact price currently. It's not too expensive, and on a scale of one to five, I would rate it a four out of five in terms of pricing.

What other advice do I have?

I'm using Zscaler Private Access daily for eight to twelve hours.

More than five thousand people use the solution in my company.

I would rate Zscaler Private Access eight out of ten. Other products are more efficient and better than Zscaler Private Access, particularly in terms of interface and security, so I'm unable to give the solution a perfect score.

I don't know if my company is a partner of Zscaler Private Access, but I'm sure that it is a customer.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure and Network Engineer at Servomex Group Limited
Real User
Easy to deploy, use, and manage, but needs more granularity and control over the interfaces and better licensing and support
Pros and Cons
  • "I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway."
  • "It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler. Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best."

What is most valuable?

I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. 

It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway.

What needs improvement?

It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. 

They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler.

Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. 

Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best.

Which solution did I use previously and why did I switch?

We weren't using any other solution.

How was the initial setup?

It is very easy. There were some constraints trying to deploy the access gateway and the endpoint client to some of our regions due to processes being blocked. They gave a list of processes that need to be allowed through ADM endpoints and our sort of antivirus products so that they're not scanned, and they're allowed through to function. However, I had some issues in following the guide and trying to get them initially deployed and allowed through. The firewall has to be off regardless of whether the port allocations were opened or not, but this could potentially be a regional issue. Other than that, the deployment was very easy.

What about the implementation team?

I went through a subsidiary company of Zscaler. I initially had a consultant from Zscaler themselves, but the support that I had throughout the deployment of the project wasn't the best. They were very much technical sales as opposed to technical consultants. I myself had to work through and resolve a lot of issues that I faced during the deployment and setup.

What's my experience with pricing, setup cost, and licensing?

It has been relatively reasonable for what it does. Some of the additional license costs based on the advanced next-generation firewall functions are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Overall, the cost seems reasonable.

What other advice do I have?

What I would say is that try it, test it, and ensure that it sort of meets the company requirements. We were lucky enough to go through an extensive trial period. Zscaler, unfortunately, only allows a two-week trial regardless of where you are with the setup. They only give you coverage for a very basic setup. You have very limited time for trying anything further or trying the product as if it was in the production environment. Therefore, I would advise scoping out what you want and how you want to achieve it as quickly as possible. After that, you can really hammer home when you go through the initial deployment to ensure that it works and meets all the requirements.

We are now looking at Cisco Umbrella. We are a Cisco house predominantly, and Cisco Umbrella just interlinks with our VPN solution and our overall architecture. We're looking to migrate to a Meraki SD-WAN fabric because it allows us to just use that network overlay underneath the secure access edge and just incorporate it into what we already have.

I would rate Zscaler SASE a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Bhupendra Nayak - PeerSpot reviewer
Cyber Security Consultant at Confidential
MSP
Top 5Leaderboard
Provides seamless user experience, enhanced security, and real-time monitoring features
Pros and Cons
  • "The product provides a seamless user experience."
  • "The product is not reliable."

What is our primary use case?

It’s a SaaS platform. It enables enterprise security and provides the advantage of SaaS applications while protecting our valuable digital assets from cyber threats.

What is most valuable?

The product provides a seamless user experience. It provides enhanced security, SSO login, and real-time visibility. Data protection is fine.

What needs improvement?

The product is not reliable. ZTNA must be improved. It is slow sometimes. It is unreliable. It’s lengthy to troubleshoot.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The tool is stable. There are no vulnerabilities. Everything works well. It provides real-time threat updates and monitoring.

What do I think about the scalability of the solution?

The tool is scalable. Almost 60 to 70% of the people in my company are using the solution. Our entire network is on Zscaler.

How are customer service and support?

Technical support is good. When we raise an incident, the team provides support immediately. Support depends on whether we have a normal license or a premium one.

Which solution did I use previously and why did I switch?

We were using other platforms like McAfee before. We switched to Zscaler because we needed a solution that is easy to handle, deploy, and monitor. We needed real-time monitoring.

How was the initial setup?

The solution provides ease of deployment. We do not require any physical appliance. We must have an understanding of the technology. There are two tunnels. We must know which tunnel is which tunnel will secure our network better.

The solution is deployed on the private cloud provider Zscaler Private Access and the public cloud provider Zscaler Internet Access. It is easy to deploy the tool on any cloud like AWS and Azure.

What other advice do I have?

I recommend the product to others. The reliability and monitoring features must be improved. The traffic flow is slow sometimes. Overall, I rate the tool an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1738515 - PeerSpot reviewer
Architect at a pharma/biotech company with 10,001+ employees
Real User
Excellent proxy and content filtering
Pros and Cons
  • "SASE's most valuable features are proxy and content filtering."
  • "An area for improvement would be the ease of configuration."

What is our primary use case?

I mainly use SASE for proxy and content filtering.

What is most valuable?

SASE's most valuable features are proxy and content filtering.

What needs improvement?

An area for improvement would be the ease of configuration.

For how long have I used the solution?

I've been using Zscaler SASE for two to three years.

What do I think about the stability of the solution?

SASE is stable.

What do I think about the scalability of the solution?

SASE is scalable if users need to increase the network it supports - it's quite transparent from the end-user perspective.

How are customer service and support?

Zscaler's technical support is quite good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is fairly straightforward.

What other advice do I have?

I would advise those thinking of implementing SASE to ensure that their technical requirements are well-established and that the transition process is understood. I would give SASE a rating of nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer779877 - PeerSpot reviewer
Senior Software Engineer with 501-1,000 employees
Reseller
Easy to deploy, offers good security, and is straightforward to set up
Pros and Cons
  • "It is easy to use."
  • "We'd like to have two-factor authentication that is quite simple."

What is our primary use case?

Private Access is more for very high-powered users. It's dedicated access to certain applications. It's for more sensitive users. It's not for general users. 

What is most valuable?

The dedicated connection is the most valuable aspect of this solution. It makes the connection very secure. 

It is easy to use. 

The setup is very straightforward. 

What needs improvement?

We'd like to have two-factor authentication that is quite simple.

What do I think about the scalability of the solution?

Users are only those at the management level or directors. The users are only high-level individuals. It's not meant for everyone. 

Which solution did I use previously and why did I switch?

We previously just used an antivirus like McAfee. We use McAfee endpoint protection with this over the top now. 

How was the initial setup?

This solution is very simple to set up. It's not a complex implementation. 

You just need one person to maintain the solution. It just takes one system administrator. 

What's my experience with pricing, setup cost, and licensing?

The pricing is incremental. It's just a small incremental cost for each user. You do need at least 500 users. Otherwise, it is not cost-efficient. 

What other advice do I have?

We're partners. We resell the solution. 

This is a good product. It's easy to deploy, secure, and good for securing employees. 

I'd rate the solution eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Zscaler Zero Trust Exchange Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Zscaler Zero Trust Exchange Platform Report and get advice and tips from experienced pros sharing their opinions.