Zscaler Zero Trust Exchange Platform Reviews

It serves various purposes. Overall, it's pretty good. Not bad at all.

It has been helpful in maintaining our infrastructure. The granular level control it offers allows us to set application policies per application for each user.

The most valuable feature is policy creation and creating cloud instances.

Zscaler CASB need to improve the functioning of the application, especially the sanctioning of the application.

Another area of improvement is the granular level control of how you can assign policies based on user access. Currently, their granularity is not that good. They either give you access to CloudApp or not. User management can be improved.

I have been using this solution for a year. I use the latest version.

I would rate the stability a nine out of ten. 

It is a scalable solution. 

Neutral

The initial setup was very straightforward.

We have seen an ROI.

I would advise other users to focus on properly managing the cloud instances and avoid overcomplicating cloud application policies unless it's absolutely necessary.

Overall, I would rate the solution a seven out of ten. 

We are using it for monitoring the global areas, which Zscaler considers for people who are roaming around the system to have a secure connection to internal applications.

It has made things easier and more secure while connecting to the client's private applications.

The most valuable feature is the manageability of the micro tunnels.

There is improvement in enhancing proper manageability, policies, and logs. So, log management could be improved.

Moreover, I'd just like to see an improvement in stability.

I have been using this solution for six months. We use the latest version 6.1. 

I would rate the stability a seven out of ten. 

Scalability is good. 

The setup is straightforward, but it's a little more technical. Nevertheless, it's pretty straightforward.

We have it deployed on both cloud and on-premises.

We have definitely seen an ROI. 

Overall, I'll rate it at nine out of ten.

I mainly use SASE for proxy and content filtering.

SASE's most valuable features are proxy and content filtering.

An area for improvement would be the ease of configuration.

I've been using Zscaler SASE for two to three years.

SASE is stable.

SASE is scalable if users need to increase the network it supports - it's quite transparent from the end-user perspective.

Zscaler's technical support is quite good.

Positive

The initial setup is fairly straightforward.

I would advise those thinking of implementing SASE to ensure that their technical requirements are well-established and that the transition process is understood. I would give SASE a rating of nine out of ten.

Our role is as consultant, architectural, and pre-sales.

Rather than purchasing new VPNs and other architecture, our clients use Zscaler SASE to allow their workers to work from home due to COVID. 

It decreases the overhead that they are running when it comes to licenses for the VPNs and allows them to merge multiple technologies, such as the VPN capabilities, and the CASB solution.

The most valuable features of this solution are the CASB solutions, which is protecting their Office 365.

The interface needs a bit of work. It could be a little more streamlined and more intuitive.

We have been selling this solution for two years.

Our clients are using the latest version.

Absolutely, this is a stable solution. It has been what we expected.

The scalability by definition is kind of intrinsically built-in. Everything that I have seen is easy to scale.

My experience with technical support is that they have always been professional, on point, and very knowledgeable.

The initial setup was straightforward.

I would rate Zscaler SASE a ten out of ten.

Increase performance, stability and Secure Remote access for Remote Users. 

Two great features that we really like on the solution are the Internet Access and Private Access. The path solutions available that help protect the customer's internet access and ensuring B2B secure access are great.

The scalability of the solution is great.

The solution offers very good performance.

Due to the fact that it's a multi-tenant hosted environment, it should be noted that other solutions, like Palo Alto, are single-tenant solutions. It's the customer that's hosting it, it's a single tenant. Zscaler hosts a SaaS solution and a multi-tenant, not a single-tenant environment. It would be nice if they offered that as well. This is where probably Zscaler can differentiate itself.

There are latency issues with the solution. They are small, however, they are there when you compare it to other vendors. These things only come up when you're talking to enterprise customers who are really looking at those things. For smaller to mid-sized customers, Zscaler makes more sense. These things make it cheaper and more efficient, as well, for Zscaler. 

I am actually a technical field engineer. I make solutions that help customers with different products. I don't use it personally. I sell it to different customers. 

The scalability of the solution is top of the line. It's one of its great selling features. Users can scale easily if and when they need to.

In terms of how many people use it typically, it depends on the company size. If you're like the last one I worked with, which was an enterprise customer, you can have five, 10, even all 5,000 users that, especially here in COVID times, are working remotely. It depends on the size of the organization and depends on the roles of people who need the secure access. 

An enterprise customer who has 5,000, 10,000 users, for example, will find that most of the users who need secure access to it, depending on the data you're hosting, will be at about 50-60%. They may not be on it one time, but that's where the licensing will be. At least 50-60% of the users, or the workforce in the company. This will only increase due to the COVID times when people are working more remotely.

I personally have never used technical support. However, I also haven't heard any complaints from customers in relation to the level of support they provide. It must be okay if we haven't heard anything.

I also sell Palo Alto as well.

I have been selling Zscaler, however, I only have had hands-on experience in Palo Alto. I don't have answers yet on Zscaler. The last hands-on experience I had on any device was two and a half years ago when I was more involved. I am just technical sales now. 

I haven't deployed the solution yet myself.  I wouldn't be able to comment on the process. I don't know if it's complex or straightforward.

That said, from what I've seen in customers that have deployed it, I've never really heard a bad comment from anyone who is using it.

I'm not a direct customer, so I don't know what the exact cost of the solution is, on average. It would depend on the company's size.

We're a Zscaler partner.

When you implement Zscaler, you're actually utilizing the best of what the technology has to offer. 

I've only heard good things about the solution. I'd rate it eight out of ten.

I use Zscaler Cloud DLP for its DLP features. It gives you all the basic features such as keywords, regular expressions, data identifiers, etc., but the only difference is that you can only apply the DLP policies to web traffic.

Zscaler Cloud DLP provides you with basic DLP features that you get out of the box such as keywords, regular expressions, and data identifiers, for example, your social security numbers, and credit card numbers, with everything built into the product, so you can directly use those features within the policies. You don't need to create it from scratch, and to me, this is the biggest benefit of Zscaler Cloud DLP. You have a lot of templates to choose from in the solution, rather than having to create templates from scratch or reinvent templates.

The only issue with Zscaler Cloud DLP is that it only gives you DLP protection from web traffic, which is flowing out, while a full-blown DLP solution such as Forcepoint or Symantec gives you DLP coverage for multiple channels.

Zscaler Cloud DLP doesn't give you coverage for email, fax, and USB channels, and this is the only challenge or room for improvement in the solution. It's just an extension on top of what you're buying on the proxy, so it's just an added layer, and it doesn't cover DLP on a very broad level.

I'm unsure if Zcaler is in the business of competing with a full-blown DLP solution, and if there's a plan to expand the features of Zscaler Cloud DLP beyond the web channel because you'll have to deploy a full-blown agent for it. I'm unsure if this is on the cards because the solution is just an added layer that you get with your proxy. I've asked the Zcaler team whether there's a plan to go full DLP in the future, but I didn't get a positive response.

There isn't any feature I'd like added to Zscaler Cloud DLP currently, because anything you could think of that should be in cloud or SaaS solutions is already there, except for machine learning, as it's the only functionality that seems to be lacking in the solution. Machine learning is an additional policy available in other DLP solutions in the market, but my team didn't find it in Zscaler Cloud DLP.

I've been working with Zscaler Cloud DLP for a year and a half.

Zscaler Cloud DLP is a very stable product. My team had very, very few complaints about it, and I never had a situation where an end user would come to me and complain about performance or latency issues with Zscaler Cloud DLP.

Zscaler Cloud DLP is a scalable product.

We've never contacted the Zscaler Cloud DLP technical support team because it's a very straightforward product, so we didn't need help or raised cases about it.

The initial setup for Zscaler Cloud DLP was very straightforward because the portal walks you through it, and you get initial help for a few hours from Zcaler professionals who help you and walk you through the entire setup process.  The team understands what your needs are and give you the best possible suggestions on how to use Zscaler Cloud DLP, how to administer it, and how to maintain it, so that's all good.

The licensing model for Zscaler Cloud DLP allows you to only buy what you need. You don't need to buy it as a whole, so it's good.

I evaluated Forcepoint and Symantec DLP solutions, and both are equally good.

I'm still working with Zscaler Cloud DLP.

Zscaler Cloud DLP is not difficult to maintain, and maintaining it is the vendor's responsibility, so you don't need to worry about it.

I would recommend Zscaler Cloud DLP to others because it's the best proxy product in the market at the moment.

Zscaler Cloud DLP is a pretty good product. It's just missing one or two features, so I would rate it as eight out of ten.