Zscaler Zero Trust Exchange Platform Reviews

We are resellers and we have multiple vendors for multiple technologies.

We work with Zscaler for their proxy server.

Zscaler proxy server has two uses. It is not just application control, it is for the company users to access company data from the outside, or for the company users from inside the company to access the internet.

It's a completely SaaS-based application. 

As a cloud-based service, it is very easily implemented. This is one of the biggest advantages to choosing it.

We have been selling Zscaler Cloud DLP for between five and eight years. It's an older product now.

This is a very stable product and we plan to continue providing it to our clients.

As a completely cloud-based application, it is easy to scale. You can simply increase the number of users. We have between 30 and 40 customers who are using it.

The technical support is very prompt and very good.

It is straightforward to deploy. The length of time required for deployment depends on the number of users, but the average is within a week.

As long as you have some guidance or an understanding of the Zscaler platform, that should be enough to complete the initial setup.

Price-wise, it is a costly product and it should be reduced.

It is an auto-renewal subscription service. It is renewed annually.

This is a product that I recommend for anybody who wants a scalable, cloud-based solution.

Overall, this is a very good product. They release new features every year and they are automatically added to the platform. My only complaint is that the price is high.

I would rate this solution a nine out of ten.

Increase performance, stability and Secure Remote access for Remote Users. 

Two great features that we really like on the solution are the Internet Access and Private Access. The path solutions available that help protect the customer's internet access and ensuring B2B secure access are great.

The scalability of the solution is great.

The solution offers very good performance.

Due to the fact that it's a multi-tenant hosted environment, it should be noted that other solutions, like Palo Alto, are single-tenant solutions. It's the customer that's hosting it, it's a single tenant. Zscaler hosts a SaaS solution and a multi-tenant, not a single-tenant environment. It would be nice if they offered that as well. This is where probably Zscaler can differentiate itself.

There are latency issues with the solution. They are small, however, they are there when you compare it to other vendors. These things only come up when you're talking to enterprise customers who are really looking at those things. For smaller to mid-sized customers, Zscaler makes more sense. These things make it cheaper and more efficient, as well, for Zscaler. 

I am actually a technical field engineer. I make solutions that help customers with different products. I don't use it personally. I sell it to different customers. 

The scalability of the solution is top of the line. It's one of its great selling features. Users can scale easily if and when they need to.

In terms of how many people use it typically, it depends on the company size. If you're like the last one I worked with, which was an enterprise customer, you can have five, 10, even all 5,000 users that, especially here in COVID times, are working remotely. It depends on the size of the organization and depends on the roles of people who need the secure access. 

An enterprise customer who has 5,000, 10,000 users, for example, will find that most of the users who need secure access to it, depending on the data you're hosting, will be at about 50-60%. They may not be on it one time, but that's where the licensing will be. At least 50-60% of the users, or the workforce in the company. This will only increase due to the COVID times when people are working more remotely.

I personally have never used technical support. However, I also haven't heard any complaints from customers in relation to the level of support they provide. It must be okay if we haven't heard anything.

I also sell Palo Alto as well.

I have been selling Zscaler, however, I only have had hands-on experience in Palo Alto. I don't have answers yet on Zscaler. The last hands-on experience I had on any device was two and a half years ago when I was more involved. I am just technical sales now. 

I haven't deployed the solution yet myself.  I wouldn't be able to comment on the process. I don't know if it's complex or straightforward.

That said, from what I've seen in customers that have deployed it, I've never really heard a bad comment from anyone who is using it.

I'm not a direct customer, so I don't know what the exact cost of the solution is, on average. It would depend on the company's size.

We're a Zscaler partner.

When you implement Zscaler, you're actually utilizing the best of what the technology has to offer. 

I've only heard good things about the solution. I'd rate it eight out of ten.

Zscaler Private Access is used for private data. You need to deploy Zscaler Private Access to put security and internal network after you build your application. The solution is used when you build an application and want to provide services to the public.

The most valuable features of Zscaler Private Access are reliability, scalability, and availability.

Zscaler Private Access needs to improve its collaboration with applications without compromising security. The solution needs to improve native security, seamless protection, and user experience. Users should be able to access the solution anytime, and it should be made easy to install and easy to understand.

Zscaler Private Access needs to improve its customization.

I have been using Zscaler Private Access for two years.

Zscaler Private Access is a stable solution.

I rate Zscaler Private Access an eight out of ten for stability.

The solution’s scalability is very good.

The solution’s technical support is good.

The solution's initial setup is a little bit difficult and depends on your architecture knowledge.

The solution's deployment time depends on the infrastructure, the number of computers, and the number of employees.

Zscaler Private Access can be an expensive solution, depending on the license type you will purchase.

Zscaler Private Access is deployed on-cloud in our organization. I would recommend Zscaler Private Access to other users.

Overall, I rate Zscaler Private Access a nine out of ten.

It pretty much covers, like, if you implement it, it's going to cover, like, 80 to 90% of real estate for the organization.

On DLP terms, Zscaler Cloud DLP ensures that data doesn't go outside of the organization. So on the network level, Zscaler does a pretty good job.

The solution doesn't do a very good job of detection, but they definitely do a very good job of implementing the policies.

There is room for improvement in detection. From the detection perspective, like, how it detects the violations.

Another area of improvement is implementation through non-client connectors. The solution can be implemented in two ways. One uses the back file; the other one uses client connectors. So the client connector is pretty fast, but when it comes to non-client connectors and procedures, it's kind of delayed and slow. The policies don't reflect very soon. It takes, like, a day and, like, hours to get implemented. But if it's a client connector, it takes, like, two minutes. It's just so good.

In future releases, I would like to see two things. It's not more of a feature but more like an enhancement. So I would like to see an enhancement in their proximity when detecting credit card details and past support details, and PII data.

Another area of improvement is support. 

I have been using this solution for around nine months. I use the latest version 6.2.

I would rate the stability an eight out of ten.

Scalability is pretty good. I would rate the scalability a nine out of ten. 

There is room for improvement in support. 

Neutral

The initial deployment is pretty easy. That's pretty straightforward.

We have definitely seen an ROI. 

The price is a little bit on the higher side, especially if you are going to add, like, packs or bundles to your subscription. But otherwise, it's pretty decent.

I would suggest to keep your policies simple. Don't complicate them because it depends on your organization and how you set it up. So once you are doing it, just keep it clean and simple.

Overall, I would rate the solution an eight out of ten. 

Private Access is more for very high-powered users. It's dedicated access to certain applications. It's for more sensitive users. It's not for general users. 

The dedicated connection is the most valuable aspect of this solution. It makes the connection very secure. 

It is easy to use. 

The setup is very straightforward. 

We'd like to have two-factor authentication that is quite simple.

Users are only those at the management level or directors. The users are only high-level individuals. It's not meant for everyone. 

We previously just used an antivirus like McAfee. We use McAfee endpoint protection with this over the top now. 

This solution is very simple to set up. It's not a complex implementation. 

You just need one person to maintain the solution. It just takes one system administrator. 

The pricing is incremental. It's just a small incremental cost for each user. You do need at least 500 users. Otherwise, it is not cost-efficient. 

We're partners. We resell the solution. 

This is a good product. It's easy to deploy, secure, and good for securing employees. 

I'd rate the solution eight out of ten. 

Our role is as consultant, architectural, and pre-sales.

Rather than purchasing new VPNs and other architecture, our clients use Zscaler SASE to allow their workers to work from home due to COVID. 

It decreases the overhead that they are running when it comes to licenses for the VPNs and allows them to merge multiple technologies, such as the VPN capabilities, and the CASB solution.

The most valuable features of this solution are the CASB solutions, which is protecting their Office 365.

The interface needs a bit of work. It could be a little more streamlined and more intuitive.

We have been selling this solution for two years.

Our clients are using the latest version.

Absolutely, this is a stable solution. It has been what we expected.

The scalability by definition is kind of intrinsically built-in. Everything that I have seen is easy to scale.

My experience with technical support is that they have always been professional, on point, and very knowledgeable.

The initial setup was straightforward.

I would rate Zscaler SASE a ten out of ten.

I like its ease of use. It has a single pane of glass for the ZIA and ZPA pieces. It is very manageable. 

It is also very easy to deploy for secure access, and it gives half-decent coverage for visibility in terms of what the users use and what data is being proxied through the access gateway.

It has massive room for improvement. The Zscaler product itself is okay, but it doesn't give enough granularity for us as an organization to stipulate rules or processes, especially for data-driven services. For instance, we can stick on SSL inspection, but it's just a click box. It doesn't allow us to go any further into the detail of the SSL inspection. We also can't pull it out without having an additional logging server. It just doesn't give us enough granularity. 

They should give us more control over the interfaces because it is all backend. They weren't very open to discussing their backend architecture with us in terms of their own data centers. They can maybe a little bit more open about what components are there and how the backend infrastructure works alongside Zscaler.

Its licensing can be better. Some of the additional licensing costs are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. 

Their support should also be improved. I initially had a consultant from Zscaler for its deployment, but the support that I had throughout the deployment of the project wasn't the best.

We weren't using any other solution.

It is very easy. There were some constraints trying to deploy the access gateway and the endpoint client to some of our regions due to processes being blocked. They gave a list of processes that need to be allowed through ADM endpoints and our sort of antivirus products so that they're not scanned, and they're allowed through to function. However, I had some issues in following the guide and trying to get them initially deployed and allowed through. The firewall has to be off regardless of whether the port allocations were opened or not, but this could potentially be a regional issue. Other than that, the deployment was very easy.

I went through a subsidiary company of Zscaler. I initially had a consultant from Zscaler themselves, but the support that I had throughout the deployment of the project wasn't the best. They were very much technical sales as opposed to technical consultants. I myself had to work through and resolve a lot of issues that I faced during the deployment and setup.

It has been relatively reasonable for what it does. Some of the additional license costs based on the advanced next-generation firewall functions are quite high, and they should have certain features ready and available as a baseline rather than having to purchase additional licenses for it. Overall, the cost seems reasonable.

What I would say is that try it, test it, and ensure that it sort of meets the company requirements. We were lucky enough to go through an extensive trial period. Zscaler, unfortunately, only allows a two-week trial regardless of where you are with the setup. They only give you coverage for a very basic setup. You have very limited time for trying anything further or trying the product as if it was in the production environment. Therefore, I would advise scoping out what you want and how you want to achieve it as quickly as possible. After that, you can really hammer home when you go through the initial deployment to ensure that it works and meets all the requirements.

We are now looking at Cisco Umbrella. We are a Cisco house predominantly, and Cisco Umbrella just interlinks with our VPN solution and our overall architecture. We're looking to migrate to a Meraki SD-WAN fabric because it allows us to just use that network overlay underneath the secure access edge and just incorporate it into what we already have.

I would rate Zscaler SASE a seven out of ten.

Our primary use case of this product is as a VPN solution. I'm the head of IT infrastructure and we're a customer of Zscaler. 

The ZPA is a unique feature which offers VPN along with all the additional security we need while using the VPN network. This is a cloud solution and it has all the features inbuilt for all security requirements. The other big advantage is that it doesn't require you to sign in every time like typical VPN connections. Usually, whenever you want to connect to VPN, you need to open the VPN, sign in and authenticate with your multi-factor authentication. With this solution, you open your laptop and you are connected to your VPN. Authentication is required about once a week and that's it. 

This is a great solution, I'm just searching for an alternative because the costing or the commercials for this type of solution tends to be a little high, although we have been using it for a year already. We've found it to be more expensive than other products. However, we also know that unlike other VPN solutions, this one has many features that any organization would like to have. We're looking for an alternative product that offers similar services or features.

I've been using this solution for a year. 

This is a very good and stable solution that has all the requirements for your security solutions. If you have this, you don't need any other services or any other security solutions in your data center or on your premises other than this. It's a one-stop shop.

I would rate this solution a 10 out of 10.