I use Zscaler Cloud DLP for its DLP features. It gives you all the basic features such as keywords, regular expressions, data identifiers, etc., but the only difference is that you can only apply the DLP policies to web traffic.
Zscaler Cloud DLP provides you with basic DLP features that you get out of the box such as keywords, regular expressions, and data identifiers, for example, your social security numbers, and credit card numbers, with everything built into the product, so you can directly use those features within the policies. You don't need to create it from scratch, and to me, this is the biggest benefit of Zscaler Cloud DLP. You have a lot of templates to choose from in the solution, rather than having to create templates from scratch or reinvent templates.
The only issue with Zscaler Cloud DLP is that it only gives you DLP protection from web traffic, which is flowing out, while a full-blown DLP solution such as Forcepoint or Symantec gives you DLP coverage for multiple channels.
Zscaler Cloud DLP doesn't give you coverage for email, fax, and USB channels, and this is the only challenge or room for improvement in the solution. It's just an extension on top of what you're buying on the proxy, so it's just an added layer, and it doesn't cover DLP on a very broad level.
I'm unsure if Zcaler is in the business of competing with a full-blown DLP solution, and if there's a plan to expand the features of Zscaler Cloud DLP beyond the web channel because you'll have to deploy a full-blown agent for it. I'm unsure if this is on the cards because the solution is just an added layer that you get with your proxy. I've asked the Zcaler team whether there's a plan to go full DLP in the future, but I didn't get a positive response.
There isn't any feature I'd like added to Zscaler Cloud DLP currently, because anything you could think of that should be in cloud or SaaS solutions is already there, except for machine learning, as it's the only functionality that seems to be lacking in the solution. Machine learning is an additional policy available in other DLP solutions in the market, but my team didn't find it in Zscaler Cloud DLP.
I've been working with Zscaler Cloud DLP for a year and a half.
Zscaler Cloud DLP is a very stable product. My team had very, very few complaints about it, and I never had a situation where an end user would come to me and complain about performance or latency issues with Zscaler Cloud DLP.
Zscaler Cloud DLP is a scalable product.
We've never contacted the Zscaler Cloud DLP technical support team because it's a very straightforward product, so we didn't need help or raised cases about it.
The initial setup for Zscaler Cloud DLP was very straightforward because the portal walks you through it, and you get initial help for a few hours from Zcaler professionals who help you and walk you through the entire setup process. The team understands what your needs are and give you the best possible suggestions on how to use Zscaler Cloud DLP, how to administer it, and how to maintain it, so that's all good.
The licensing model for Zscaler Cloud DLP allows you to only buy what you need. You don't need to buy it as a whole, so it's good.
I evaluated Forcepoint and Symantec DLP solutions, and both are equally good.
I'm still working with Zscaler Cloud DLP.
Zscaler Cloud DLP is not difficult to maintain, and maintaining it is the vendor's responsibility, so you don't need to worry about it.
I would recommend Zscaler Cloud DLP to others because it's the best proxy product in the market at the moment.
Zscaler Cloud DLP is a pretty good product. It's just missing one or two features, so I would rate it as eight out of ten.